Verizon Wireless

Upon receipt of the correspondence, Verizon Wireless reviewed the calling plan on account number [redacted] [redacted] On August 26, 2016, we spoke with MrDavid H [redacted] and informed him of our findings MrH [redacted] stated he was in the process of changing the calling plan back to his old plan; however, as a measure of good faith, we offered to issue a credit in the amount of $for a recurring months if he wanted to keep the current plan MrH [redacted] agreed to keep the plan and agreed to the recurring credit MrH [redacted] was satisfied with the outcome

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

May 5, 2016 Attention: [redacted] RevDex.com of New Jersey [redacted] Re: Case No. 11235012 / Account No. [redacted] Dear Ms. [redacted] : I am writing in response to the complaint forwarded on behalf of Mr. [redacted] . In the complaint, Mr. [redacted] states he made small payments toward his account due to a financial hardship. He further explains he received a collection letter for a balance of $88.29. Mr. [redacted] requests to have his account balance expunged and removed from any collection treatment. Verizon Wireless appreciates the opportunity to address Mr. [redacted] concerns. Account records show Mr. [redacted] had a Verizon Wireless Jetpack which was effectively disconnected on October 8, 2015. A final billing statement with was sent to Mr. [redacted] with a remaining balance of $316.58. The remaining balance included as past due amount of $128.29 with a current balance of $188.29 due by October 3, 2015. On September 9, 2015, a payment of $128.29 was made which brought the balance to $188.29. Since the final billing statement two payments of $50.00 were made on November 13, 2015 and December 10, 2015. The payments made on the account brought the customers account balance to $88.29. Due to the account not being paid in full, the account was written off with a balance of $88.29 on January 18, 2015. Mr. [redacted] may contact [redacted] , Burges and Wolf at [redacted] to settle the remaining balance of the account. I spoke with Ms. [redacted] to address the concerns and provide my findings. I advised the original balance was due on October 3, 2015 and due to the balance not being paid the account was written off for non-payment on January 18, 2016. I explained we do not have record of her contacting us to make payment arrangements for the balance. I advised that she would need to settle the balance with [redacted] , Burgess and Wolff who currently own the debt. At this time no further action is required by Verizon Wireless. Should the RevDex.com or Mr. [redacted] have any questions regarding this response, please contact me at [redacted] extension [redacted] between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ( [redacted] . Sincerely, [redacted] Executive Relations

May 05, Ms [redacted] Revdex.com Whitehorse Hamilton SqRdTrenton, NJ RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] : This letter is in response to the recent complaint filed by [redacted] received by Verizon Wireless on 05/05/Ms [redacted] is requesting consideration of a reduced cancellation fee when terminating her Hum device On February 26, our office responded to offer a credit for 50% of the termination feeMs [redacted] responded to decline our offerOn May 5, the Executive Office of Verizon Wireless received a rebuttal to our original responseMs [redacted] is requesting that Verizon Wireless honor a $ETF on the Hum device as opposed to the previously offered $ Based on totality of circumstances surrounding Ms [redacted] ’s reason for cancellation, I have agreed to cancel the Hum device without penaltyAdditionally, I have offered to issue a $credit for the service that Ms [redacted] paid on the Hum device over the past five monthsMs [redacted] is not expected to return the Hum deviceMs [redacted] has expressed satisfaction regarding the resolution to her concern Verizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at [redacted] Monday through Friday between the hours of 8:AM - 5:PM ET Sincerely, Jennifer SExecutive Relations CC: [redacted] Governors Dr Sw Leesburg VA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: Daniel T [redacted] [mailto: [redacted] ] Sent: Tuesday, September 20, 3:PMTo: Revdex.com < [redacted] Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint # [redacted] Verizon has resolve this issue Regards, Daniel T [redacted]

I've been a Verizon customer for 8 years and I have to say their policies and customer support is terrible. They pay no attention or care for customers. I have called in March '15 to give notice for terminating my contract. However my contract got canceled in August. All this so they can charge me service for few more months. Talking to customer support (other then the executive group) doesn't help, they were rude and gave me a different story every time I called. Do yourself a favor and stay away from this dishonest wireless carrier. They used to be good 7 years ago but now it should be bottom choice for anyone.

April 8, I am writing in response to the complaint forwarded on behalf of Mr [redacted] In the complaint, Mr [redacted] he canceled his new Verizon Wireless account within the Customer Guarantee period and received a bill charging him for the phones he returnedHe is requesting the charges be creditedVerizon Wireless appreciates the opportunity to address Mr [redacted] ’s concerns I spoke with Mr [redacted] to address his concernsThe credits were applied to the account prior to our conversationI confirmed his account has a zero balance which will reflect on his next billing statementMr [redacted] found satisfaction and had no additional questions or concerns Should the Revdex.com or Mr [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:a.mand 5:p.m(PDT), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, [redacted] S [redacted] S Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

May 31, Ms [redacted] Revdex.com Whitehorse Hamilton SqRdTrenton, NJ RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] : This letter is in response to the recent complaint filed by [redacted] received by Verizon Wireless on May 26, Mr [redacted] is disputing the terms and conditions of a recent promotion offered by Verizon WirelessMr [redacted] states that he was informed that he would be able to participate in the Verizon Wireless Switcher Promotion, although he declined trading in his old equipmentMr [redacted] is requesting that Verizon Wireless submit payment towards the balance owed on the final bill with his old providerAdditionally, Mr [redacted] is requesting that Verizon Wireless remove derogatory remarks on his credit report that are associated with the balance owed with his old provider During our initial contact with Mr [redacted] on May 3, 2016, our office offered a courtesy credit towards Mr [redacted] ’s Verizon Wireless account for the equipment buyout associated with cancelling service with his old providerMr [redacted] is aware that the credit offered by our office is considered an exception and a courtesy as he does not qualify for the promotionWe apologize for any misunderstandings regarding the promotion that Mr [redacted] anticipatedHowever, in order to qualify to receive a Visa gift card; Mr [redacted] would have been required to complete a device trade in, along with a bill copy submission from his old provider within days of purchase in order to receive a prepaid Visa gift card for payment towards the balance associated with his old service provider In response to Mr [redacted] ’s request, the Executive Office of Verizon Wireless is unable to resolve any billing related concerns with his old service providerIn order to receive the agreed upon courtesy credit to Mr [redacted] ’s Verizon Wireless account, he is invited to respond to our office with a copy of the invoice from his old providerInitially, the above mentioned offer was available to Mr [redacted] through the end of business on May 11, On May 27, our office offered an extension to the above mentioned offerMr [redacted] is aware that this offer will be extended through the end of business on May 31, Verizon Wireless appreciates the opportunity to respond to the concerns of Mr [redacted] If you have any further questions or concerns, you may contact me directly at [redacted] Monday through Friday between the hours of 8:AM - 5:PM ET Sincerely, [redacted] Executive Relations CC: [redacted] [redacted] [redacted] ***

The customer is right as far as the Lifter being covered under warrantyBMW covers the Part and Labor under warrantyWhen he brought the car the first time, BMW stood by the warranty and did the work to no cost of the customerThe parts came with a two year (customary) warranty on the parts (NOT labor)BMW has changes its warranty rules on those repairs, that they now pay only parts, but NOT laborThis is a manufacturer decision and not on a Dealership level The Repairs and warranty is such that IF the customer pays for a repair it comes with a two year manufacturer warranty ON PARTSSo, in that case, he would be covered should the item malfunction again We understand the customer's confusion, and apologize if it was not explained clearly In summary, BMW will cover the item BUT not the labor part of itAs long as the car is under the original warranty, they cover everythingIF the customer purchases an extended warranty, parts and labor are covered, minus a deductible usuallyAgain, THE ITEM will be covered under the warranty (and that is the ITEM SPECIFIC warranty, not car warranty) but not the labor Mercedes has the same program and initiated this a few years ago already and now the other manufacturers are heading the same way We usually have discounts on labor and when customer comes in next time, please have him ask for that Sincerely [redacted] Customer Relations Manager BMW of El Cajon

***Executive Relqations [redacted] has contacted the Revdex.com and advised that she would like to be refunded for theoverpayment on her account which has led to her having a credit balance on herwireless accountMs [redacted] stated that she had been unsuccessful trying tocontact CS to get the refund issue resolved.Upon speaking with the customer on 3/10/ticket number [redacted] was submitted for investigationOn 10/13/the credit balance on the customers account in the amount of$was released to Accounts Payable for a check refund The customer should allow to weeks for check delivery

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer service for this company is a joke! I constantly have the issue of c/s telling me one thing and when I go into the store they tell me a completely different thing and the people I speak with are always so rude! I can deal with rude people once in a while, everyone has a bad dayBut the worst part about this company is I swear they add little charges onto their customers accounts each month hoping they won't catch it and pay itI've been with Verizon over a year and Almost EVERY month I have a 5-10$ charge I have to call about and they never know what the charge was forWould never recommend this company to anyone!

On friends and family planDaughter's phone quit, less than year oldSent her refurbs, to wrong addressPromised overnight deliveryDidn't do overnight on either oneNeither workChat over hours, on phone sameNo resolutionLatest was disconnected on phone and promised would get an email from themI have the textNo emailNo phoneStill send bills thoughContinuous lies over and over and overOf course, our contract isn't up for another full year so we're stuck

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

July 14, Thank you for allowing Verizon Wireless to respond to concerns expressed by Ms [redacted] In her complaint, Ms [redacted] disputes a contract for one of the lines on her accountVerizon Wireless regrets any inconvenience this matter may have caused and appreciates the opportunity to address her concerns Review of Ms [redacted] ’s account, shows the she advised this matter was addressed prior to Verizon Wireless receiving the Revdex.com complaintThe contract for the unwanted line had already been removed and the line disconnected Should the Revdex.com or Ms [redacted] have any questions, please call me directly at ###-###-#### between 8:a.mand 4:p.m(Pacific Standard Time), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, [redacted] * Executive Relations

Horrible Horrible Customer Service I applied for phone service with them and credit was approved I was forced to enter my credit card information on the online application to continue - even though I owed $to get the phone based on my credit I went to the store and we called the 800# - I was informed that the account was Fraudulent and they would not give me a reason why They wanted all my utility bills, DL, SSC, bank statements,,,etc I was in store for 1/hours proving my identity and they still came back and told the rep in store that the account was Fraudulent but could not offer me any explanationI've been with *** for consecutive years now - was this a hint/message not to switch carriers?

I spoke to MrJ [redacted] about the above information and apologized for any inconvenienceI explained Verizon does not have a policy where customers are compensated for their time spent resolving billing and/or equipment issues, but as a gesture of faith I offered a $credit adjustmentMrJ [redacted] declined and requested a free month of serviceI respectfully declined and offered a $credit as a final offerMrJ [redacted] was satisfied and had no other concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and couldn't be happier with the resolution or with the speed at which it was reachedThank you! [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The one term she left out is there is to be credit todayto download the ringtones due to the new phone of 46.00 As those would not transfer over the other credit was for ones I had to purchaseThe representative from Verizon went the extra mile, spent a lot of time and plans to follow up. I appreciate all the time she spent and the solution. Regards, [redacted]