Verizon Wireless

I've been a verizon wireless customer for over years and after much thought I decided to switch providers I called them today to deactivate my phone number since I decided to have it ported to another provided (and per the other provided the port was done) and I have to major issues with the way I was treated 1) They asked if anyone else I knew wanted to take over my plan This is after making it clear that I was planning on moving my number elsewhere They stated that someone can take over my plan and keep my unlimited data I immediately thought of someone, but then the representative said they have to have my phone number If the entire basis of our conversation is that I want to move my phone number else where why do you try to sell me a product and then tell me they have to have my phone number 2) I suspended/deactivated my account and was told that since it wasn't the end of my billing cycle I would have to pay until the end of my cycle dispite not being able to use my phone starting today Why am I paying for additional days in which I can't use?!?! She said that every provider does this, and they can only pro-rate it due to death My fiance changed from [redacted] to [redacted] a few weeks ago and his account was prorated, so therefore your information is inaccurate Verizon = price gouging, rude service, unfair practices, and inaccurate information Sad to say this after years of service

Verizon lied to keep me from cancelling my contractDo not trust their discounts and new plans if you are trying to buy out the contractWe moved to an area with very poor service and no wifiI called them three separate times in days, and again a month later1st call: VW told me that the fee to cancel our contracts would be large, but that they could send us a small booster for $and offer me a new plan for $150/mo, but the first month would be around $Her supervisor then told me that the booster was free? 2nd call: VW guaranteed that would offer more data in my plan for 130/mo, but the first month would be 3rd:Guaranteed that they had switch me to new plan (which I requested), that I had 6Gs for the month, and my bill would be At the end of the month, I got my bill Not only had they not changed my plan, bur they charged $in overages4th call: was told that the previous rep I talked to noted that he had switched my plan, but never actually didThey could only offer a "$courtesy discount." Her supervisor told me that they could adjust the bill more, but that the prices I rates a month before we're Impossible, and there was no way anyone could have guaranteed themShe said that the reps documented that they had given us those discounts, but they were mistaken in thinking they couldAs soon as we can get out of contract we will and NEVER look back

Thank you for allowing Verizon Wireless the opportunity to respond to Ms [redacted] ’scomplaintIn the complaint, Ms [redacted] disputes her data usage dating back to May,Sherequests a refund of $to her Verizon Wireless account for data overages that were accrued.Verizon Wireless regrets any dissatisfaction this matter may have caused.In an effort to provide a satisfactory resolution, I offered to credit her Verizon Wireless accountfor $Ms [redacted] accepted the offer and expressed satisfaction in the resolution provided,and had no further concerns.Should the Revdex.com or Mr [redacted] have any questions regarding this response,please contact me at ###-###-#### between the hours of 9:a.mand6:p.m(PST), Monday through FridayFor other account related issues, please contactCustomer Service at ###-###-####

July 18, This letter is in response to the recent complaint filed by Beverly A [redacted] received by Verizon Wireless on 07/13/In her original complaint, MrsA [redacted] was upset regarding two tablet lines on account [redacted] 9-MrsA [redacted] stated she activated the first tablet line, mobile number ###-###-####, at the same time she activated her smart phone lineWhen MrsA [redacted] visited a retail location on October 23, to purchase a new phone, the representative stated she should get a new tablet because they were freeUpon advising she already had one, the representative replied that she could give that old one to someone else and replace it with the new oneMrsA [redacted] was not aware the old tablet would remain active on her account and could incur serious billing overages Review of account [redacted] 9-shows that on MrsA [redacted] 's November invoice, she did incur a very large overage chargeCustomer service issued credit to off set a portion of the overage, but that left a balance that MrsA [redacted] paid although she was disputing the validity of chargesIt also shows that MrsA [redacted] 's account did have two active tablets at that time On May 18, I spoke with MrsA [redacted] Due to the circumstances and nature of her dispute, along with the tenure and account status, I offered MrsA [redacted] the following: credit to her wireless account in the amount of $which covers the months of billing she incurred for the tablets, cancel both tablet lines and waive remaining Device Payment Plan on mobile number ###-###-####, waive any early termination fees associated with the cancellation of the two tablets, and request a payment refund in the amount of $for the payment MrsA [redacted] made in December in association with the charges she was not aware she would getMrsA [redacted] has agreed to this offer and is satisfied with our resolutionI also advised MrsA [redacted] that it would take - days for the refund to be processed and arrive to her On July 13,Verizon Wireless received a follow up complaint from MrsA [redacted] stating she was unhappy that she would have to wait - days to receive her refund On July 15, a request was sent to have the refund of credit balance of $expedited to MsA [redacted] via Payment Hub request PHI attempted to call MsA [redacted] to advise that she should receive the check within - weeks but there was no answer on her number (###-###-####), and no voice mail set upI did send an email advising of the situation Verizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-#### Monday through Friday between the hours of 9:AM - 5:PM ET Sincerely, Larry W.Executive Relations CC: Beverly A [redacted] Deer Trl Rockledge FL Tell us why here

I was a Verizon customer for years and of those years I had no problem with them However, over the last year I have had some serious problems with Verizon that have led me to breaking ties with them I bought a house in Layton, Utah and according to Verizon's coverage map on their website my house had excellent cellular coverage The reality was calls got dropped all the time and the call reception was poor Verizon gave me two options to fix the issue Either have a tech come to my home to test for signal issues at the cost of $and if it was determined I had sub par coverage I could get out of my contract early at no addition cost (the fee is a little over 1/of the cost of an early termination fee) or the second option was I could purchase a signal amplifier from them for $which would in essence enable wifi calling in my houseMy issue was is that the connectivity issue was not my problem and Verizon's website clearly states that my neighborhood has great coverage Verizon treated me like it was 100% my problem and not their networks problem In fact, when I told customer service that the options to fix my connection issue were too expensive they recommended I get a land line at my house In my opinion a land line defeats the purpose of having a cell phone which I thought was absurd In addition, I make most of my calls in my home and I should not have to buy a land line for my house and use my cell phone everywhere elseNext Apple released the iPhone 6s which has wifi calling built into the phone I was eligible for an upgrade from Verizon and figured this would fix my problem When I go to a store to look at phones for my upgrade Verizon let me know that the wifi calling feature is not available on the iPhone 6s models sold through them (but it is available through AT & T, T-Mobile, and Sprint) and they once again tried to sell me a $signal amplifier I just felt like Verizon was being unfair with me because the signal amplifier was the only fix they would offer me and it was expensive and I just got frustrated because Verizon refused to meet me half way on my coverage issueMy contract ended with Verizon in mid November and I went to AT & T to change cellular service and obtain an Apple iPhone 6s with wifi calling capability on the phone It took AT & T two hours to port my phone and they made the process of porting the phone with a new provider extremely difficult (I appreciate the patience with the sales rep I worked with at AT & T in getting my phone set up) I felt like Verizon treated my moving to AT & T like I was going through divorce proceedings with them This was ridiculous especially because my contract was up with Verizon and I no longer had an obligation to them Needless to say the iPhone 6s with wifi calling through AT & T completely fixed my coverage problem with very little effortThe main reason I am filing this complaint is that Verizon provided me with great service when it was convenient for them for years but during the last year when I was having coverage problems and I was trying to work with them for several months to resolve my coverage issue they just did not have any viable and affordable options to help me get the cellular service I was under contract to pay for and I feel strongly that the reason why Verizon Apple 6s's do not have wifi calling capability is because the signal amplifier makes them more substantial money and they are not giving the customer a fair option when better technology exists

Complaint: [redacted] I am rejecting this response because: Good morning first I would like to say Ms [redacted] was extremely understanding, nice and knowledgable of my issue I got my requested device and will go to Verizon to have my information transferedMy only reason is rejecting this "settlement" is because I referenced my parents and sister's devices also in my complaint I know have information on those three devices My father's droid last four [redacted] issues are difficult time ending calls properly, he pushes the end button and nothing He has to open the contact to end the call His contacts in the phone are jumbled My mother's device last four ***, her phone just completely went out after church last night A black screen and she could not turn it back on, it was charged I called Verizon but they were closed for the night Lastly, my sister's device last four [redacted] calls constantly dropping, problems sending text messages, email shows unread when it has been read and the reception is unclear over 50% of the timeI would like to know what can be done about their devices, too We are on a family plan My flustration with Verizon has tampered a bit by Ms [redacted] 's professionalism but I can not be happy with the settlement of my problem, when my parents and sister is still having issues Thank you.Regards, [redacted]

Made an appointment for someone to come out and give us an estimate and they never showed upThey said five - I call them at and no explanation given for why they didn't show and then said "well can you be there at 7"? I am not going to trust a company so unreliable for something as important as the foundation of our house!

Verizon is one of the worse business I've ever dealt withEveryone should stay away from them with a ft poleTheir whole business model is a scamBad product/service and even worse customer serviceThey have multiple people telling you different things and when you ask them for the recordings, they say they don't have itDo not believe anything they say and make sure you don't give them any business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, J [redacted] ***_ [redacted]

My fiancé and I visited our local verizon store located on [redacted] in Tonawanda NY Saturday November 28th at 3:pm We went in for a phone upgrade and a kid named Kevin was helping us He was very shady about the whole transactionHe put a $screen protector on my phone without asking me and I'm sure he was hoping I did not notice but I never asked for him to put it on or even mentioned wanting one as the phone I bought was shatter proof and I didn't feel necessary to buy one Then he signed my fiance up for an insurance plan she did not want which was the most expensive one offeredShe had to change it later on at home when she checked our account and noticed what he didHe ignored everything she said and did what boosted his salesHe was unprofessional and his actions have brought us consider leaving verizon all togetherVery poor behavior and unacceptable

The customer responded to an email sent to him by Executive Relations The customer stated that this issue has been resolved and his account has been credited the charges requested

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Misti K***

[redacted] contacted the Revdex.com regarding the trade in program In October of 2014, the customer was told that she could trade in her Apple Iphone and get a $Verizon Wireless gift card as long as her device was in good working condition with no physical or liquid damage The customer activated new service on 10/03/and explained that per the submission ID # she thought that she would receive her gift card within 4-weeks It is now June 9, and the customer still has not received her gift card and when I try to check the submission ID update, it reads that no information is found In an effort to assist the customer I explained to her that I would apply the credit of $to her account which will impact her balance I informed Ms [redacted] that she currently has a balance of $66.30, I applied the $credit which will now leave her with a credit balance of $ Ms [redacted] was satisfied with the resolution hat I provided to her

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Elisabeth R***

July 13, I am writing in response to the complaint forwarded on behalf of Ms [redacted] In the complaint, Ms [redacted] explains she had a phone with a manufacture defect and sent it in for a warranty replacement after speaking with Technical SupportMs [redacted] explains she provided a picture of the device to technical support and there was no damage to handsetMs[redacted] explains she has been charged a damage device fee of $and has pictures of the shipping box to show it occurred during shippingMs [redacted] requests to have the charge removedVerizon Wireless appreciates the opportunity to address Ms [redacted] ’s concerns I spoke with Ms [redacted] to address her concerns and the above findingsIn an effort to provide a satisfactory resolution, I offered to adjust $as a goodwill gesture Should the Revdex.com or Ms [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:a.mand 4:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, C [redacted] C C [redacted] C Executive Relations

I have a Verizon Customer for over yearsOver the last years, the customer service has gone down hillI recently ran into a problem with them when I added a Global Plan to my accountI needed something that would allow me to speak with my kids, FaceTime and send texts while out of the countryI was recommended the Global Plan by a Verizon representativeI added the plan, but I ended up using FaceTime through our resorts wireless for 95% of my communicationThe day I arrived back to the US I was surprised by a $roaming feeIt turns out the Global Plan was only for data, never minutes, so the Verizon rep who setup my new plan, gave me the wrong informationI spent very long months trying to get this taken care ofEach call duration lasted 1-hours talking to multiple representatives who did nothing for meAfter each call I was promised everything was taken care of, and it never wasFinally after spending another hours during my workday dealing with this, I got a supervisor to reverse the chargesI would not recommend this company! They do not care about their customers, the representatives are clueless and they have the worst setup with customer serviceHad I not taken my time to get this resolved, it would still be going onThe supervisor reversed the roaming fees and acted like they did me a favorThose fees were there becasue a sales person didn't do their jobLet's add up all the hours I spent talking to different people, review the pages of notes I took from every conversation becasue nobody at Verizon did there job, or add -up the # of work hours I missed trying to deal with this....then apply that to a new phone...If you want to keep your customers happy, do a better job at training and customer serivce....People please take my advice and move to ***

I had a frustrating experience with VerizonAfter many phone calls and hours on the phone my issue was resolvedI am very grateful for Jennifer (an employee of Verizon)She resolved my issueI was unable to receive calls for daysOutgoing calls were possibleCustomer Service representatives voiced issue was repairedNot true!! On December 20, at 12:45pm Jennifer did what she said she would and I can now receive callsYea! Jennifer

On March 29, 2015, I spoke with Mrs [redacted] and apologized for the inconvenience that she has endured regarding her finalbilling charges I educated Mrs [redacted] regarding steps taken to resolve her concern regarding the problems she endured regardingher final account balance For the customer satisfaction I will be able to cancel her tablet line of service and also provide Mrs [redacted] with an adjustment in the amount of $Mrs [redacted] stated that her concerns have been addressed and she is currently satisfied with the resolution Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedMrs [redacted] has no further concerns and Verizon Wireless Executive Offices consider this matter closed

Mr [redacted] filed a complaint with the Revdex.com based on misinformation provided in storeOn March 19, 2005, Mr [redacted] went into store location ( [redacted] ) to add a line of serviceHe added mobile number ###-###-#### and he also wanted to do an Edge upgrade for mobile number ###-###-#### and ###-###-####Mr [redacted] states he was told that his bill would only be $150.00; however, when he received his bill the total amount due was $After a thorough review of the account and invoices, I was able to give Mr [redacted] a detailed breakdown of all the charges on the billI explained the monthly access charges, the one time activation fee, and the one-time taxes that were billed on mobile numbers ###-###-#### and ###-###-#### Edge Agreements I have apologized for the inconvenience and misinformation providedIn an effort to resolve the issue, I have offered to credit the account as a one-time courtesy credit of $ Mr [redacted] was satisfied with the resolution If the Revdex.com or Mr [redacted] has any questions, please call me directly at ###-###-#### between 10:a.mand 7:p.m(Eastern Time), Monday through Friday or Customer Service at ###-###-####

Complaint: [redacted] I am rejecting this response because: I wanted to let you know that the above named complaint has not been resolved We used my husband’s email address since that was the address Verizon had Ricky is not good at checking his mail and we missed your request asking if the issue was resolved Verizon also left several emails When I saw them I called two or three times and left messages that were never returned Verizon did not address several issues: Not lowering our bill unless we kept our service Sending us to collections when we were paying off the bill I again request they write off the remainder and remove us from collections Also, please respond to our complaint at this email, [redacted] , rather than my husbands – [redacted] Thanks for your help, Regards, [redacted]