Verizon Wireless

Executive Relations conducted a thorough review of Ms***'s complaint and concern Mr [redacted] had the Cantenna installed for internet usage During the month of December there was a spike in usage charging Ms***'s account $ During a call into Customer Care on January 12th, Ms [redacted] was promised and issued a credit of $to offset the overage charges On January 13th, the credit adjustment was denied by a supervisor Ms [redacted] had been a Verizon Wireless customer since In the interest of goodwill Executive Relations offered to issue the full amount of $originally offered to Ms*** Ms [redacted] accepted the offer and is satisfied Verizon Wireless appreciates the opportunity to respond to Ms***’s concernsVerizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have causedIf there are any questions regarding this direct correspondence, please contact me directly at ###-###-####, ext: I am in the office, Monday – Friday, from 8:a.muntil 5:p.m., EST Sincerely, [redacted] MNational Executive Relations – Verizon Wireless

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not wish to receive a response from this individual again since it is confirmed that she has no authority to speak on company's behalfTotal and utter lies in her entire responseThis person should not be in a customer facing/talking positionShe has no listening skills as she repeats an statement over and over againI am working with the COO of the company for a resolutionHer written skills are worse than her listening skillsIn an e-mail sent to me that contained only three paragraphs, it is filled with spelling and grammatical errorsIf you accuse someone, you better have the facts to back up the accusationShe will soon have an opportunity to commit perjury under oathSpeaking to the management of the parent company, it is not surprising to hear that I am not the first victim of this customer relationship repMore to come Regards, [redacted]

We received Revdex.com and Federal Communications Commission correspondence from [redacted] *** [redacted] indicated that she was promised a $per line bill credit with the start of her new service but the credit was not appliedI attempted to reach [redacted] via telephone and email and received an email response from her advising this was her preferred method of communicationTo resolve [redacted] ***'s concerns, I offered a credit adjustment for the value for the value of the promotion and offered an additional $credit as a courtesy for the inconvenience I received an email response back from [redacted] on April 26, 2016, confirming her acceptance of the offered resolution [redacted] had no additional questions or concerns regarding her wireless accountShould the Revdex.com or [redacted] have any additional questions or concerns; please contact me at [redacted] during my business hours of 8:A.Mto 5:P.M(EST) Monday through FridayFor other account related issues, please contact Customer Service at [redacted]

to Whom it may concern: After researching customer complaint we found that: customer did not purchase vehcile with us, we have no record of him having purchased an extened warranty the car has a BMW extended Warranty for years and NO LIMITS on miles of an airbag issue ONLY The car at some time was certified and had an experation of 9/20/or 100K,for the warranty, whichever occurs first The car at some time had and extended Maintenance warranty (which covers oil changes, brakes, inspections etc) until 9/20/or 100K, whichever occurs first The car was seen at a BMW dealership the last time on 12/23/The above mentioned warranties are ONLY to be conducted at authorized BMW Dealerships Indepenedent Repair shops are not covered by BMW under this warranty and cusomter will have to pay them,BMW has set up this srevice to keep customers at authorized BMW Dealerships Customer states that "the problem occured" on 3/1/2011, but had he brought the vehicle into a BMW dealership he would not have had to pay for oilservices, as long as the car was stil under the milesOn 12/23/the vehicle showed 70K We do not see where we can help hereWhere did he buy the warranty? If he was told at 61K that the warranty expired, he was told wrongAFter he bought the extended maintenance, he took his car in for an oil service at 63K, that was fully coverd by BMWthe dealership he took it too was BMW of Escondido Sincerely [redacted] Customer Relations Manager BMW of El Cajon

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is as far as I am ever gonna get with this company They gave me a measly credit! dollars! I find it ridiculous that they raised my rate so much with no upgrades by me....I find it ridiculous that it took so long to get an answer out of them I also think credit is ridiculous but I am tired of fighting I guess they can do whatever they want & if people like us need to stay in communication with our kids, we have to pay up!Thank you Revdex.com for your help but until these companies have more guidlines & rules to protect the consumer, we are stuck!!! Regards, [redacted]

[redacted] contacted the Revdex.com due to recent activity that took place on his Verizon Wireless account The account holder's daughter was travelling in Florida when she lost her equipment She would have to fly back without a phone and he did not want that to happen Mr [redacted] added an account manager to the account by the name of ***n who went into the store to purchase a new device for the account holder's daughter since she is under years of age He had already paid off the previous device so he just needed someone to be able to assist his daughter at the store in Florida with getting a new device under the device payment plan***n went into the store and received the new device, however he stated that at that time he was offered a free tablet which he accepted as well The customer stated that he was not aware that the free tablet would add to the monthly bill with the line access charge and also that a brand newline was added to be able to receive it Once the account holder's daughter got back home, Mr [redacted] did take the tablet back to a store in his local area, however he had already been charged The line was cancelled and the early termination fee was waived I assisted the customer by adjusting charges on the account that he was billed for with the tablet I adjusted the restocking fee that he was charged for in the store, the activation fee, as well as what he was charged for the days that the service was active which came to $ I also explained to him that anytime he adds someone as an account manager, it gives them the option to agree to any lines being added, equipment being purchased, and changes being made to the account The account holder is responsible for this so he should be mindful of that in the future

I have reviewed Ms [redacted] 's concern regarding a finalbill with Verizon Wireless for $She states she left Verizon due to poorcoverage at the address she moved toShe disconnected her services and twoearly termination fees were billedMs [redacted] stated that customerservice told her that she'd paid for her early termination fees when in factshe hadn'tNo offer of a network ticket to confirm the poor service in herarea was ever suggested or offeredI agreed to waive the remaining balance of$related to the early termination fees for Ms [redacted] She washappy with this resolution.Verizon Wireless appreciates the opportunityaddress your concerns and apologizes for any inconvenience this matter may havecaused

Worst wireless service ..basically cheaters Activated a prepaid account, @ [redacted] Verizon boothported my number and Manager at local Verizon store basically tricked me and got into 60$ prepaid plan which took two days to activatemany hours of standing there...Because no one was competent enough to do it properly...Realized immediately that you can not use data while on call ....making use of a smartphone on this plan a joke...I asked for a refund...Manager told me that their is no refund policy you need to call customer care if they would...She basically tricked me into the service ....stupid liar Manager An associate there was little helpful and I asked if I could downgrade the service so that at-least I will have another number for longer time periodThat associate helped me....Now when I ported my number out, Verizon customer service chatting said I can get a refund (balance) if I close my accountI ported my number to another carrier and called customer service about refund.....They said...we can not refund as we have no refund policy as I paid cash....All the people are cheater at Verizon, I guessNo one knows the correct policy and always get wrong informationand feel tricked..Basically wasted my 60$ on plan and ~30$ on phone

Verizon is completely in their claim of best coverage, if they have the best 4G coverage, what cost would it Be to provide consistent 3G coverage?

I am writing in response to the complaint forwarded on behalf of Mr. [redacted] **l. In the complaint, Mr. [redacted] **l states he was denied Verizon Edge because Verizon Wireless says he owes on a write off account. He explains the account in question is not in his name and he is not responsible for it. He requests the unpaid account be removed from his account and expunged from his credit report. Verizon Wireless appreciates the opportunity to address Mr. [redacted] **l’s concerns. A thorough account review reveals Mr. [redacted] **l is not eligible for new service due to a write off account. The write off account belongs to another Verizon Wireless customer. Mr. [redacted] **l is not responsible for the write off account and it was linked to his account in error. I spoke with Mr. [redacted] **l regarding his concern. I advised Mr. [redacted] **l his account is now Edge eligible. I confirmed the write off account has not been reported to Mr. [redacted] **l’s credit report as it is assigned to another customer’s social security number. Mr. [redacted] **l was satisfied with the resolution provided. Should the RevDex.com or Mr. [redacted] **l have any questions regarding this response, please contact me at ###-###-#### between the hours of 10:00 a.m. and 7:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

The Executive Office spoke with Mr [redacted] regarding his matter resolvedIn an effort to resolve this matter, the Executive Office offered to apply an instant $credit to Mr [redacted] 's accountMr [redacted] stated he would prefer to have a gift cardMr [redacted] was informed communication will be sent to have another gift card submitted and emailed to [email protected] [redacted] was made aware the process can take up to business hoursMr [redacted] is satisfied with the resolution provided by the Executive Office

Verizon is currently running a buy one phone, get one at half price offerWhen I added the two phones to my cart, it indicated that the line access charge for each line would be increased from $to $Why would anybody pay an extra $over two years to save $325?? And why does Verizon not clearly disclose the additional charge prior to the final checkout? I am concerned that customers may not realize the increased monthly fees, especially if they upgrade at the store This seems like a shady business practice, and gives me one more reason to switch to another company as soon as my last line is off contract

Mr [redacted] was offered a courtesy credit of $for 50% off of service at $153, $for sales tax for Certified Like New Replacement phone, and $for one month of service for disconnected phone line ###-###-####.We truly apologize for the inconvenience this has caused.Should Mr [redacted] have any questions regarding this response or their concerns, they may contact the undersigned at ###-###-#### between the hours of 9am - 6pm.Respectfully, [redacted]

Hi my name is Roger W [redacted] I like to file a complaint with Verizon also because I over paid them for two to three months the amount was bettwen 2000-dollars that they over charge me for my email is [redacted] @yahoo.com phone ###-###-#### thanks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] s

Thank you for bringing your billing to the attention of The Executive Office We are committed to providing you with a stellar customer experience everydayWe value and appreciate your feedback when we may fall short of that commitmentI apologize for any inconvenience that this issue may have causedThe account has been reviewed After reviewing the most recent statement, I have confirmed that you do have a credit balance on the account in the amount of $ The final statement specifically states "do not pay" in the upper right hand corner of the first page of the bill You can expect to receive the refund within 4-weeks from the date that the account was cancelled Thank you for your patience in the resolution of this matter and your continued loyalty to Verizon

I had a very disappointing experience with Verizon Wireless I wished to transfer my service and purchase new equipment, but in a nutshell, my application was cancelled for an unknown reason (according to their Fraud Department), possibly an address change??? I was told to reapply in months I experience dropped calls and poor reception at my new location with my current provider, so that is the reason I wished to switch service Since the Fraud department was involved, I thought maybe it was identify theft I spend the whole day on the phone and printing out credit bureau reports No unusual activity was found What's up Verizon Wireless? Not happy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still disagree with some of the details relating to my complaint and situationHowever, I feel Jason and has provide good service and has worked to resolve my issue to the best of his ability Regards, Joseph H***

Mellissa B [redacted] -J [redacted] expressed concerns regarding being billed access charges for a line she requested to be disconnectedShe would like credit applied for services billed When requesting to cancel service we recommended our customers to complete this type of request near their billing cycle as you are billed until the end the bill period as referenced in our Customer AgreementIn review o f the account, MsB [redacted] -J [redacted] contacted our customer service team on August 1, and requested to cancel the line ending in The disconnection was scheduled for the last day of the Bill cycle, which was August 20, We have confirmed this line is no longer active The Executive Office has responded to the customer via email communication regarding the concerns as indicated aboveMsB [redacted] -J [redacted] was being billed at the reduced rate of $per month due to a voluntary suspensionAs a one-time courtesy, we have re-rated the services on the line as if the line was canceled on August 1, A credit of $has been applied to the account for service from August 1, through August 20, Any taxes associated with this credit will be reflected on the next invoiceVerizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:AM - 3:PM ETSincerely, Shaneatha BExecutive Relations

So disappointed After many years as a customer, I canceled my service with Verizon Wireless on 6/23/for the use of a Verizon Jetpack® I wasn’t using it any moreThe relationship ended on good terms, until I was invoiced for the next month, July(My account CLOSED in June.) I contacted the company regarding the bill and was advised that they would fix my accountIt was automated invoicing and the bill went out right before I closed the accountI was told my account balance is ZEROToday I received a threatening call that I would be turned over to collections if I did not pay the July billI am writing here to let everyone know what to expect should they ever need to close your accountIn today’s competitive market, I am surprised that a company would not be concerned about their reputation and customer service