Vinesse

vinesse.com Sorry, I feel your company is a bait and switch dealYou offered me to join with a mileage offer from Delta and then you advised that I would NOT RECEIVE ANY MILES UNLESS I KEEP BUYING MORE WINEWe do enjoy wine but I find your tactics underhandedAs the publisher of Resort and Travel Magazine I will no longer deal with your company Roy W

Vinesse says they ship once per month; however, charges showed up on my credit card starting at a week interval I called and was told they were just processing the order and would stop it I later received an email saying they were not stopping the shipment and I could refuse it for credit minus shipping and handling They refused my request for full credit, despite my trying to cancel prior to the date it should have been processed They would not address my question about why my request was unreasonable They ship at their whim and expect you to pay

As stated by the BusinessIn regards to Complaint ID#10862104, the customer must contact the bank to drop the dispute on the transaction in questionAs soon as the dispute is dropped and the bank faxes proof to ###-###-#### ATTN ***N, the remaining credit will be posted to the members accountA credit cannot be posted to a transaction that has been disputedThank you, [redacted] Customer Service Supervisor

I belong to clubs currently, joined this one via an offer through United AirlinesI assumed United would only recommend reputable businesses, that apparently is not the case Unlike any club I have been a part of, they charge you for your shipment with no notice that an order is pending They also do that more then two weeks before they ship the order It is impossible to cancel an order, even when it is still two weeks from being shipped Instead you have to wait until it comes, fill out a credit form, return the wine and the form, with shipping, handling and a 15% restocking fee all at your expense The wines are not that great eitherStay clearStill trying to cancel my account Not possible on their website, even when logged in to my account

Complaint: I am rejecting this response because: I want my account deleted, I will never be reactivating with this company So deleting my account as they quoted is not going to be causing any problems with as they stated because I will not be opening or re-opening an account with Vinesse Please delete my account! Regards, [redacted]

Complaint: I am rejecting this response because: MrS [redacted] has not or ever has spoke to a representative from Vinesse since a generic number is printed on their advertisementIn an email, they provided me with a telephone number to send a letter requesting a refund, however the number was a non working number and it was only after having put the charge in dispute, with my credit card company, did they provide that number to fax and all it kept doing was ringing and ringing Capital One Credit had the same issue, the number was not working As per my complaint, with Vinesse, it was clearly stated that that the wines were BAD, not DISLIKED as they would have you believe Within the attached files, if the product is damaged in shipment a refund would be given, item "A" They keep pushing replacement, at my shipping expense, for which I do not want I want to be credited back I have requested a RA# and return label, so they could test the wine themselves, to no avail Regards, [redacted] S [redacted] ###-###-####

This club is a disgraceCustomer service is a joke as is the supervisory echelonInadvertently a follow up order had been placedI immediately called the club and was told there should be no problem in cancelling the orderNo effort was placed by them to cancel the orderI presume since they allow unwanted returns, that they bet customers will not return as they would be subject to return delivery chargesFour days after making the request for cancellation (as well as four telephone calls to them on day one, being told someone would get back to me shortly...not!!, I receive an email indicating the order could not be stopped The order was in fact never sentWhy? Because I dealt with them through my bank THERE IS NO INTEGRITY WITH THIS COMPANY

We received no notification from the member prior to March 23rd which is when the member called to cancel their account after they received a second chargeWe send cancellation confirmations after every cancel which includes a cancel ID numberIf the member did not receive this cancellation confirmation that means their account was not cancelledWe have a credit policy per our website that states each credit will be issued less shipping and handling and less a 15% restocking feePlease see the attached image of our credit policy

Complaint: I am rejecting this response because: The 2nd order was placed for my mom (under a separate email address) who also lives in my householdI paid for the shipment because my mom does not like to make online paymentsWhen I saw that my credit card was charged for over $and not the advertised $41.94, I immediately contacted the companyAt this time, they informed me that the offer was limited to one per householdI asked to cancel the shipment and was told the order had already been sent outI was told I could refuse the shipment and receive a full refund - so that's what I didWhen my account was credited less than the payment amount, I called and was told there was a shipping and re-stocking fee applied to the orderI told the person I was speaking with that the other customer service representative told me I would receive a full refund and she said "that's not our policy." I think this is a horrible business practice for reasons: 1) If the offer was limited to one per household, I should have received a follto either cancel the order or pay the different amount; and 2) I don't believe customer service representatives should be able to lie over the phone just because there is a policy on the website that will be referenced if a dispute is filed Regards, J [redacted]

I am very dissatisfied with Vinesse-I think they have shady business practices and are trying to take advantage of their customersI canceled my membership well ahead of the shipment date and they shipped it anywayI even have an E-mail from them acknowledging my request to cancel my membership Now they offer me a 30% discount which is still very expensiveI don't want the wine and they won't take it back

Complaint:
I am rejecting this response because:Business does not understand the complaint
1) The "one household" restriction is not written on the solicitation mailer I received from Club Carlson I have the original solicitation that was mailed to me in December with the exact wording for my file2) Regardless of what was/was not stated in the offer, if the company decided I didn't qualify I should have been notified in advance that the price they wanted to charge was double what was advertised, according to the Federal Trade Commission, credit card banking regulations3) I was promised a return credit slip by their phone customer service department if order to mail the wine back for a refund, but it was never sent I am asking for a refund of the wine, which is supposed to be covered under the company's customer satisfaction guaranteeRegards,
T*** ***

Please see the attached documentsThe member didn't send proof that she was charged $117.49, she only sent proof of the double charge for $which she was chargedThe $charged was cancelled as shown in the attached photo

Complaint:
I am rejecting this response because:
Viness / American Cellars Wine Club in NO way has “honored” a full credit.
Viness has refusing a full credit multiple times (see attached Record of Emails), claiming that my 5/13/order couldn’t be cancelled because Viness “began processing the order on 5/9/16”, FOUR days before I even ordered it (see attached Record of Emails, Email of 5/16/11:04a claiming, "This shipment began processing for you on May 9th.")
NOWHERE on the promotion, on the ordering form or Emails were any of the claimed “conditions.” (See attached Emailed offer; landing page offer)
The order was cancelled prior to shipment as documented by Email time stamps and UPS records. The Revdex.com is welcome to contact me directly for access to UPS shipping records noting that Viness chose to ship AFTER order cancellation
After multiple outright lies by this company, their choice to ship despite my cancellation prior to shipping and their multiple refusals to issue a refund I was forced to initiate a chargeback dispute through my credit card company. That process is still pending
Because Revdex.com limits my uploads to four (4), please feel free to request additional documentation including:
- Multiple Emails from Viness refusing full refund
- Multiple Emails from Viness acknowledging that cancellation of order was received prior to shipment
- UPS records documenting shipment initiating after cancellation
- Full and further details of their offer, including the Emailed offer, landing page and follow up Emails, none containing claimed "conditions"
- Documentation from my credit card company of Viness charge; lack of any issued refund
Because of Viness’ continued fraudulent, misleading and deceptive business practices I will be following up with the FTC and local AGs office. Should further action be needed for full refund I will take direct legal action.
Regards,
*** ***

*** *** called in not knowing he was in a club, even though it states in our terms and conditions that the member will receive monthly shipments for about $12-$per bottleMember called in saying UPS will not allow him to return it and he
informed us he wouldn't pay over $If member wants a full credit, he can return at his own expense, and we can make arrangements with UPSPlease see attached documents

Bought wine from themThe first bottle we got around to trying was vinegarHowever, since we don't drink a lot of wine (and theirs wasn't the first in the queue), it had been a few weeksIt took me a couple more weeks to contact them, and I was told that their guarantee was only for days
I can understand them limiting their guarantee on “I didn't like it”, but spoiled wine?
I will never, never, do business with these people again

I completed an order about a year ago, but was not informed of the additional charges per the "fine print" of an order processing a subscriptionUpon review of my bank statement, I noticed pending charge yet upon my call to the customer service telephone number from my statement, the agent was poised, professional and kindHe educated me that my purchase was in fact a subscription yet still refunded my full debit and simply instructed me to refuse the shipment upon arrivalNo issues....THEN I come across an advertisement via INBOXDOLLARS and decided to accept the offer for wine, considering the bottles sent to me were great for personal use in addition to xmas gifts, but the second time around was not so grand, in fact, it was just aligned with the (negative) comments previously printed
I believe if Vinesse would simply send out a reminder email, they may obtain a more positive gain, otherwise, they look sneaky and unprofessional

The member was offered to have the three shipments that were sent to the wrong address resent at no costThere is no notation of the address ever being changed in our system, and we are not accountable for shipments are returned to the correct address on file, when the member states they no longer
live thereUnless the address is changed in our system, we have no way of knowing where to send the shipment too except to the address on fileI do understand why the member is frustrated, and I understand the member did pay for these shipments, which is why we are offering to resend new shipments at no cost, to her addressIf member still isn't pleased with this option, we can offer a half credit for each of the three shipments

I do apologize we never received notification of the cancellationOur rep, Melissa Smith, was unsure if the member had actually called in because we do have members provide informationWe have issued a full refund for the shipment that was sent as this was a mistake on our endPlease allow
7-business days for the credit to post to the account

Don't be fool by their "Satisfaction Guaranteed", I learned the hard way Their have my credit card on file, my account was accidentally reactivated, I immediately called to cancelled again, but still I was immediately got hit with a ready for shipment which had not shipped many days after I my account was canceled The charge on my credit card before the shipment, I called to ask for credit back even before shipment had leaved their facility They made me pay for restocking fee and the shipment cost, which I knew nothing about After many emails back and forth, they're still happy to keep the restocking fee and whatever the shipment cost from me Unfortunately, I have to use dispute charge with my credit card company for the first time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10515778, and find that this resolution is satisfactory to me
Regards,
*** ***