Vinesse

I am very dissatisfied with Vinesse-I think they have shady business practices and are trying to take advantage of their customers. I canceled my membership well ahead of the shipment date and they shipped it anyway. I even have an E-mail from them acknowledging my request to cancel my membership.
Now they offer me a 30% discount which is still very expensive. I don't want the wine and they won't take it back.

Complaint: 10539599
I am rejecting this response because:  I want my account deleted, I will never be reactivating with this company.  So deleting my account as they quoted is not going to be causing any problems with as they stated because I will not be opening or re-opening an account with Vinesse.    Please delete my account!
Regards,
[redacted]

I belong to 3 clubs currently, joined this one via an offer through United Airlines. I assumed United would only recommend reputable businesses, that apparently is not the case. Unlike any club I have been a part of, they charge you for your shipment with no notice that an order is pending. They also do that more then two weeks before they ship the order. It is impossible to cancel an order, even when it is still two weeks from being shipped. Instead you have to wait until it comes, fill out a credit form, return the wine and the form, with shipping, handling and a 15% restocking fee all at your expense.
The wines are not that great either. Stay clear. Still trying to cancel my account. Not possible on their website, even when logged in to my account.

Complaint: 11450122
I am rejecting this response because:
Vinesse 2nd response is nonresponsive to my answer to their 1st response including details of their false business practices.  Vinesse has, in NO way "honored a full credit..".
If Vinesse would like to resolve this complain at this time Vinesse is welcome to mail a full apology acknowledging their false business practices - processing this order after receiving my cancellation; sending this order after receiving cancellation; making false claims that they began processing this order 4 days prior to the date of the order and the false claim that Vinesse has honored a full credit when Vinesse, in fact, forced me to dispute this charge directly through my credit card company due to Vinesse' refusal to issue a full refund even in the face of the above facts.
As I already stated, if Vinesse is unwilling to take these steps to resolve this matter it will remain open with the Revdex.com until legal settlement through the FTC, the State AGs office and - if need be - my local courts should I need to take further action while awaiting resolution of the full refund.  In no case will I accept resolution prior to the 08/12/2016 date set for resolution of the chargeback Vinesse forced me to initiate in the face of their refusal to issue a full refund.
Regards,
[redacted]

On 12/4/14 I filled out a Vinesse form stating that they shipped me 6 bottles of wine that I had no record of ordering. I called to find out what it was all about and found out that they charged me $127.26. They said it was as an ongoing club member but I had cancelled long ago. It was then I realized I had attempted to take advantage of a $50 (not $127.26) wine offer that turned out to be Vinesse. I thought the order did not go through and I dropped the matter until I received the wine and called for an explanation. They told me that I had reactivated my membership by trying to place the $50 order. I told them that I never received a confirmation or explanation that I would be charged the higher price. I would never order such expensive wines and if I had received any communication by phone or email, I would have quickly told them so. I returned the wine but they charged me $25 for shipping. I am protesting the charge on my credit card. Beware of Vinesse! Never give them your credit card.

As stated by the Business.
In regards to Complaint ID#10862104, the customer must contact the bank to drop the dispute on the transaction in question. As soon as the dispute is dropped and the bank  faxes proof to ###-###-#### ATTN [redacted]N, the remaining credit will be posted to the members account. A credit cannot be posted to a transaction that has been disputed.
Thank you,
[redacted]
Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10882837, and find that this resolution is satisfactory to me.  
Advise business there will be no need to worry about any future purchase mistakes as I can assure them that myself and anyone I know will NEVER do business with them again.
Regards,
D[redacted]

After reviewing the account and contacting Chase Bank, we found there was an error on her account.  The member was double charged due to the fact Chase said the charge did not go through and advised us to reauthorize. We have credited the member as of now, she can expect the credit in 3-5...

business days. Please see attached image.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11720133, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Thank you for responding to my request.  If $370.46 is not credited to my checking account in 7 to 10 business days I will certainly let Vinesse know.
 
Ms Caballero

I apologize we weren't able to get to his cancel request...

right away, but we do state that we respond to our emails within 1-3 business days. If the member was expecting his account to be cancelled instantly, he should have called. We also do not take cancellation requests via email, so we advised him to call our customer service line, which is our standard policy. We ship all of our monthly shipments on a schedule (about the middle of each month). In the member's new member email we strictly state "if there is less than two weeks between your first and second shipment, your shipment will ship the following month". In this case, there was not less than two weeks. He joined on the 30th, which is the day his shipment began processing, and his second shipment began processing on the 15th (almost exactly two weeks, but not less). I do understand it appears the shipment didn't get in the hands of UPS until after he requested to cancel, which does seem like we could have cancelled it, but chose not too, but that is not the case. We have a strict shipping procedure. Our shipments begin processing the 15th of each month, our shipments leave our warehouse in a climate controlled truck (not UPS) to prevent any of our shipments from arriving damaged due to poor weather conditions such as freezing. Once our shipment arrives to the gateway in NY, UPS scans in the shipments and delivers the shipments to our members. The day the shipping label was created was the day it arrived in the hands of UPS which was after it left our warehouse (much after). Please see the attached documents.

Complaint: 11491162
I am rejecting this response because:
Mr. S[redacted] has not or ever has spoke to a representative from Vinesse since a generic number is printed on their advertisement. In an email, they provided me with a telephone number to send a letter requesting a refund, however the number was a non working number and it was only after having put the charge in dispute, with my credit card company, did they provide that number to fax and all it kept doing was ringing and ringing.  Capital One Credit had the same issue, the number was not working.    
As per my complaint, with Vinesse, it was clearly stated that that the wines were BAD, not DISLIKED as they would have you believe.  Within the attached files, if the product is damaged in shipment a refund would be given, item "A".  They keep pushing replacement, at my shipping expense, for which I do not want.  I want to be credited back.  I have requested a RA# and return label, so they could test the wine themselves, to no avail. 
Regards,
[redacted] S[redacted] 
###-###-####

Issued full credit for unwanted shipment. Please see attached documents.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9905942, and find that this resolution is satisfactory to me, yet reserving the right to contact Revdex.com if the credit will not show on credit card statements 10 days after the issuance day (January 30th, 2014).
 
A big Thank You ! to Revdex.com that helped us promptly and facilitate the resolution of this issue. 
Regards,
[redacted]

When logging into your member service center online, there are zero links in the membership that state "cancel." The only available link says "delay" which allows you to skip a shipment or delay your account for a certain period of time. The FAQs on our website do NOT state how to cancel account, it only states that if you wish to cancel, you may, and you are not obligated to receive shipments. After reviewing our website and the member service center there is no indication that a cancellation can be done through the service center. The only way of cancellation through our company is to call our toll-free line at [redacted]7. If a member emails us to cancel their account, we advise ALL cancellation requests must be done via telephone. Please see the attached image of our FAQs.

Complaint: 10389405
I am rejecting this response because:
Once again you can show your policy but you do not show policy on what to do when you receive an order you did not place. I never ordered the wine and had cancelled my subscription with your company the month prior when I received an order that I had not placed. THAT IS THE ISSUE! I DID NOT PLACE THE ORDER!!!! And the caveat to all of this foolishness on your company's part is that you have the audacity to send this last shipment in a plain box with no name so that it would be signed with all the other packages I receive on a daily basis. 
I will complain online about this fraudulent practice that seems to be the norm now that I look at reviews and I will definitely send an email to Delta Skymiles and tell them that your company needs to be removed from the line-up of reputable companies. Disregards,[redacted]

My cr **SSN**
I purchased from this company. The first shipment was very good, the second one had two bottles of white Pinot G., which was close to the taste of vinegar. I asked for a replacement, now they will not replace until my next shipment. So, they get you with $19 per bottle price and when they include a bad product you have to continue to get the guarantee, which is not part of the agreement. I purchase for several companies, such as, Wall Street Wines. I have only had to ask for replacement on a few bottles over several years. The wines are over priced for the quality other than the first shipment. I recommend, you get your first shipment and cancel afterwards. They give excellent wine for first shipment and then 33% of next shipment is not quality and balance of shipment is only a $10 wine.

Our member is a US Airways member who joined through a US Airways offer. In the notes on this member's account you can see he joined through a specific landing page. On that landing page, you don't need to click any special links or other pages it states it clearly is a club membership which ships...

every other month, $15-$20 per bottle, plus shipping charges, and six bottles of wine. Please see the attached images.

Twice I called the information phone line. I was put on hold and then it clicked me off. I guess they do not need my business.

We have issued a full credit for all three of the returned shipments. I apologize. We didn't realize all three shipments were returned, we thought they were left at the old address. Please see attached image of the credits being requested. Please allow 5-10 business days to see the credit in the account.

Complaint: 9897986
I am rejecting this response because:while it is true they offered to send a new shipment, the core question of...

why I got opened bottles remains. And why do I have to pay for the return shipment in this case. I understand paying the return freight if the problem was mine, but getting opened bottles should not be my problem!
Regards,
[redacted]