Williams Sonoma, Inc.

Final Consumer Response /* (2000, 6, 2016/01/13) */
Refunds were made with three partial payments 24days later of my purchaseI still want their apology in writing for ruining our Christmas by delayed notice

Initial Business Response /* (1000, 5, 2015/09/17) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize for the inconvenience and delays *** *** experiencedI will be processing a credit
in the amount of $for the shipping fees on the order, as compensationThe *** can expect the credit to post to their credit card within business hoursPlease consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for taking care of this

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I was told you no longer had this item and would not get any moreTherefore, your customer service person liedShe did not say you had the item for the regular priceShe said you no longer had the item and you would not get the item any longerSo you teach your employees to lie to consumersI would like to know exactly where that statement isWhat I found was All Prices Indicated In This Catalog Are Valid Only For Catalog Orders Through November 1, I tried to place this order before November This was in the middle of the CatalogBasically you do whatever it takes to burn the consumer

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. We will review the customer’s concernsA resolution response is pending
Sincerely,
*** ***
Corporate Customer
Relations
Williams-Sonoma Inc

Complaint: ***I am rejecting this response because:
It is finally responded that they know what part is missing however they are not able to schedule deliver for a few weeks out
They are not willing to discuss compensation consideration until after delivery which I find difficult to understand Nothing will change after delivery
And today I received an unapproved charge from them on my credit card
I have a trail of email messages to PBTeen customer service over the last month asking to speak to management
It's disheartening that the only time I actually get a response is after I submit a Revdex.com complaint
I'm very dissatisfied and will not consider this closed until the bed is finally delivered (please note an entire room of furniture was purchased, you would think they would treat VIP customers with a certain level of consideration) and compensation for my challenges if not full credit as requested and reversal on these new unknown and unapproved charges I'm not sure I authorized them maintaining my credit card information to post future charges and I certainly was not contacted for approval and I have no understanding of what this is for Sincerely,*** ***

Once again, there were no attachments to this complaint. The absence thereof has been verified by *** personnel. The customer has been given a merchandise card in conjunction with our guidelines of returning payment on a tender-for-tender basis. A merchandise card is the only form of reimbursement which will be provided. Until such time as the customer provides the requested receipt from the postal service, we consider this matter resolved and will take no further action

I have spoken to the customer and have refunded his shipping charges We consider this issue to be closed

I have spoke with the customer and a resolution is pendingThis is under review

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaintI would like to apologize to Ms*** for all problems, inconvenience and delays with her orderUpon completion of her delivery I would be happy to issue a credit
of $as the customer has requested, as compensation.I will continue to follow this order for completion and then issue compensation.Sincerely,*** ***Corporate Customer RelationsWilliams-Sonoma Inc

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed with the customer that we will issue a merchandise card for the purchase of the
down seat cores that she found to be polyester
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Ufortunately, the incompetence continues
Although *** from Williams Sonoma has been in contact with me several times she told me on Thursday March 8th that my credit would post within hours and to date this is not the caseShe left me a message this afternoon stating that the computer department assured her the credit was processed but since I am telling her otherwise they think they may need to update my credit card numberThis is is ridiculous since it is a Pottery Barn credit card and they have all of my information on fileMeanwhile I am still owed almost $once the credit posts and if I had a dollar for every "I'm sorry" I have had to hear I would be rich right nowThis has been exhausting and completely unnecessary especially given my health issuesI continue to be disappointed and let down by such a well known company.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/02/03) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintWe have reached out to the *** to address their concerns and to work towards a resolution

Initial Business Response /* (1000, 10, 2016/01/05) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s complaintWE have issued a replace for the mattress as we have confirmed it is defectiveThe replacement will be
delivered within two weeks and the defective mattress removed at that timeI consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (3000, 12, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want any other defective merchandise from this companyJust a refund check!
Final Business Response /* (4000, 15, 2016/01/13) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s rebuttalI have cancelled the replace for the mattressI have also issued a pick up for the mattress in the customers homeThe defective mattress will be removed within two weeksOnce the mattress is picked up, I will issue a refund back to the ***I consider this issue to be resolved
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc

Left voice message for *** *** requesting a return call to assist her. Provided her with my contact information including days/hours worked. *** ** ***

Initial Business Response /* (1000, 7, 2015/12/30) */
I have received the issue and contacted the ***The *** and I are working to resolve the issue
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I
accept this resolution:
"We would be willing to bring the tables to a West Elm store for exchange or refund."
There is a West Elm located in SeattlePlease provide sufficient paperwork on how to proceed with exchanged/refund at the store so that the store can proceed
Also - was contacted by William Sonoma via phone, they wanted copies of the photosPlease have William Sonoma email me at ***@gmail.com with the correct email address that I should send the photos to(must have mis-written down the email address given over the phone)

Initial Business Response /* (1000, 9, 2015/09/24) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s complaintI would like to apologize to Ms*** for all problems, inconvenience and delays she experienced with her order
I have confirmed that all concerns have now been resolved with her order and compensation was issued in the amount of $Please consider this issue to be resolved
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2016/02/08) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this ***'s complaintI would like to apologize to Ms*** for the inconvenience, delays and problems she experiencedI am
sorry for the disappointment and that we were unable to fulfill your stocking order for ChristmasI will be issuing a gift card in the amount of $and the *** can expect it to arrive in the mail within 7-business days
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This will allow me to purchase stockings for my kids next Christmas since I missed out on them because Pottery Barn Kids took days to notify me that my order was canceled

Initial Business Response /* (1000, 5, 2016/01/09) */
Please provide an order number so this issue can be researched

Initial Business Response /* (1000, 5, 2015/11/13) */
All items were delivered on November 6, The *** submitted no comments on the Proof of Delivery formIssued credit for shipping ($161.18) and surcharges ($200.00) for total of $to credit card on fileWe consider this matter
resolved with no further action to be taken

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***