Youbill, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, this matter because the email that they company send me doesn't have a buyout agreement inWhy I have to pay for a service that my son will no longer be able to used Why do I have to make them richer and I receive nothing in returnThey are taking advantage of many people and business with this claus that they stated isn't in the agreement [redacted] ***

Member Solutions was hired by [redacted] to process payments. all cancellations are handled at the facility. Our records indicate that [redacted] *** called our office on July 4, 2016 to request a cancel form because she said the owner was not providing one to her. We... referred her back to the facility because we do not administer the terms of the agreement for [redacted] ***. We did provide her with our email address to stop the autodraft on her account. No such email was received.We did not hear back from [redacted] until Dec 6, 2016. She stated that the account should have been cancelled in July. There was a second account for [redacted] *** that was cancelled by our client [redacted] in July, but the account in question for [redacted] was not. Therefore no refunds is due at this time. We have reached to [redacted] but have not heard back at this writing.

Member solutions is the billing company hired by [redacted] ** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests At the request of the client this account has been cancelled nothing further due

The contract Mr [redacted] signed specifies a mile relocation requirement The documents provided do not meet the mile relocation requirement However, as a courtesy [redacted] has excused the remaining balance Therefore the account is cancelled with nothing further due There is no refund due

Member Solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time This includes but is not limited to handling all cancellation requests [redacted] first contacted Member Solutions on 9/5/to cancel her membership (acct # [redacted] ), stating she was unaware that it would automatically renew She was advised that is how her account was set up and if she would like to cancel, a 30-day written notification is required On 9/7/ [redacted] emailed a cancellation notification The account was cancelled with one final payment due on 10/1/ However, because of the escalated tone of the email, Member Solutions put a Do Not Draft on the account so no funds would automatically be charged to her credit card A “no communication” override was also placed on the account so [redacted] would no longer receive any emails or phone calls The final payment for 10/1/has since been cancelled and no further funds are due on the account [redacted] ’s account with [redacted] is cancelled

This account is no longer being serviced by Member Solutions It is now in collections with [redacted] However, if [redacted] was a minor at the time she signed the agreement, the contract is not enforceable She would need to send a copy of her birth certificate directly to [redacted] She is welcomed to send it directly to me at [redacted] @membersolutions.com and I will send to [redacted] on her behalf

Member Solutions is the billing company hired by [redacted] Martial Arts to administer the terms of billing agreement which allows payments of tuition over time. The military documents received do not reflect an authorization for dependents. If there are additional military... papers specifying dependent names including [redacted] , please submit to us. If for some reason you cannot provide the military documents needed, below are alternate documents we will accept. We will need at least 2 of the following choices:New Driver's licensePay stub/ check from new companyPhone Bill (analog lines only, no cell phones)Copy of new lease / mortgageCable BillCollege / University tuition receiptUtility billNew employer acceptance letterPlease be advised that billing will continue on your account until the relocation meets all requirements and is approved.

Customer had two trials with [redacted] , one was paid in full on 12/2/The second was paid and then the payment was reversed by the customerAs a result the customer owes the $for the second trial, $for return fees and $ for late feesTotaling $ As a sign of goodwill if the customer makes the $payment due, and pays the $in return fees ($35.00) we will waive the $late fee

Member solutions is the billing company hired by [redacted] to administer billing agreement terms, which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requestsPer request, I have added a cease and desist for all communication on [redacted] ***’s account We received two medical disability forms from [redacted] but neither were approved as the length of time required to qualify as a permanent disability was not met At this juncture, [redacted] owes $for the months of October through December and has late fees totaling $ If [redacted] would like to close out her account and will pay the past due invoices totaling $375.00, we will waive all late fees as a courtesy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, I do want to state for the record that the owner of [redacted] verbally stated to my wife at time of signup that there would be no issue cancelling if we "moved out of the area." There was no explicit 25 mile requirement stated at that time. The 25 mile requirement is stated in billing contract after the fact. Regards, [redacted] ***

Member solutions is the billing company hired by [redacted] to administer billing agreement ter [redacted] which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests. Per request, I have added a cease and desist for... calls on the [redacted] account in addition to the no correspondence that was already in place. We received **. [redacted] 's request for cancellation for her son ***'s account on 3/5/2014. As this type of account requires a 30 day notice for cancellation **. [redacted] 's was advised that last payment was due on 3/16/2014. **. [redacted] 's made it clear at that time that she would not be making that payment, and that she would be contacting the BBB. At this juncture **. [redacted] owes one final payment of 150.00 and one late fee of 10.00. If **. [redacted] would like to close out his account and will pay the final monthly payment due in the amount of $150.00 I will waive the late fee as a courtesy to close out the account.

Member solutions is the billing company hired by [redacted] Martial Arts and Fitness, LLC to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests Ms [redacted] ’s request cancel her agreement due to disability was sent and denied on June 4th, due to no timeframe being stated on the form for the length of her disability as filled out by the physicianThe payment due date on Ms [redacted] ’s account was 6/1/and as the request for cancellations was received after the payment was due, payments are still due under the terms of the agreement until documentation has been received and approvedThe form for disability was resent to Ms [redacted] on 6/15/and we are awaiting return of that documentation to review for review and approval

Member Solutions is the billing company hired by *** *** *** * *** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests *** *** did call to cancel his membership
with *** *** *** * *** on 1/27/At the time he called he was in a month commitment with no cancellation.This information was conveyed to *** who quickly thereafter ended the call. *** ***’s parent called to cancel the auto renewal on the agreement on 6/21/and was advised day written noticeThe account is pending cancellation with a last payment due on 7/12/That is the final payment due on the account. The contract auto renewal is listed on the contract, which is highlighted and attachedWhere it stipulated the above mentioned notice of cancellation

Member Solutions is the billing company hired by *** *** *** - Franklin Square to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all account freezes and cancellation requests
We have received the most updated disability form via email from Ms*** on 7/13/and it has been approvedThe account will be cancelled today and the last payment due on the account is the payment that was made on 6/25/
In regard to the freeze mentioned for Ms***’s accountThe client authorized a freeze and the account was frozen from February through May and her payments resumed as planned on June for the 6/25/paymentThere is no refund due on Ms***’s account

Member solutions is the billing company hired by *** *** School, LLC - *** School to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requestsThe last payment made to the account was on
11/1/in the amount of 125.00,there was no December paymentAt the request of the client *** ***’s account was cancelled with nothing further dueA copy of the payment history for *** *** is attached for her records

This issue was resolved directly with *** *** on 1/14/at 2:PM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just received a bill in the mail from Member Solutions however it was dated June 13, so I assume that it was generated before YouBill Inc./Member Solutions reviewed the complaint I submitted through the Revdex.com and will therefore disregard it given that they have closed my account with no further payment due.Thank you for your assistance in resolving this matter and for YouBill Inc./Member Solutions attention and response in closing our account.
Regards,
*** ***

Member Solutions is the billing company hired by *** *** *** *** *** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requestsPer the terms and conditions of the agreement signed by ***
*** #-Acceptance Of Member that the failure or inability of the Member to use the facilities, classes or services of the business for any reason, except as otherwise provided herein does not relieve or suspend the Member’s obligation to make all payments required under this Agreement on a timely basis, nor entitle the Member to a refund or credit
*** ***’s request for cancellation was received on 10/and the cancellation policy for his account is a day notice of cancellation*** ***s account was cancelled per the terms and conditions of the agreement on 10/28/and his last payment due was collected on 10/27/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It's not just an "inconvenience", it's an illegal reinstatement of a nullified contractMember solutions continues to pretend that a contract is some light switch in a back room that was never switched and therefore is still in full forceA contract is a legal agreement between two parties, and the moment that official correspondence was received, in error or on purpose, cancelling that agreement, it was nullified. It is inconvenientAnd their correspondence and attitudes have been frustrating, but those two things are entirely beside the point.Their behavior is illegal.
Regards,
*** ***

Member solutions is the billing company hired by *** *** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests
A copy of the contract is attached to this complaint for review
Please review the section under EFT Authorization for the information requestedThe contract states that the customer agrees to directly pay the dues incurred under the terms of this agreement and a continual membership will be continually billed at the same rate
The contract also states that “I understand I must give *** *** a day written notice to terminate this agreement.” That notice was received on 2/1/and a reply was sent that the final payment due would be 3/1/