Youbill, Incorporated

The initiation fee was not paid to Member Solutions Therefore, Member Solutions cannot refund it Member Solutions collects payments for tuition No tuition payments were collected therefore there is no refund due

Member Solutions is the billing company hired by [redacted] ’s [redacted] to administer billing agreement terms which allows customers to pay for services over time This includes but is not limited to handling all cancellation requests[redacted] first contacted Member Solutions regarding cancelling due to relocation on 10/9/We emailed a relocation form along with instructions on the documentation that was required to cancel on 10/9/Subsequently, [redacted] has sent documentation that does not meet the proof-of-move requirements They are lacking a date or the new address information or are not the type of document that is required for cancellation of his account.Because proper documentation had not been submitted, [redacted] ***’s account continued to bill through November 2017.The last payment received on the account was October [redacted] ’s [redacted] has cancelled the account with no further funds due.No further contact will be made with [redacted] ***

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests At the request of the client the account for [redacted] has been cancelled nothing further dueMember Solution is no longer serving the account and will no longer be contacting [redacted] on this matter

We have negotiated a settlement and will cancel this agreement on 2/20/ This will allow Ms [redacted] to pay for the months that were previously frozen as a courtesy by [redacted]

From: Terri L***< [redacted] >Date: Fri, Jul 17, at 11:AMSubject: [redacted] - complaint # [redacted] .To: " [redacted] " < [redacted] >Good Morning [redacted] ***, I have an update on a case that is noted as unresolved in the Revdex.com system for [redacted] - complaint # [redacted] .Our office was able to reach the Medical Doctor on file for [redacted] and her account is now cancelledThanks, Terri L*** Call Centre Manager Member Solutions

Hello Revdex.com, the first complaint was not received by our organizationHowever, I have expedited the reply on this request to accommodate for that lost time Our response is below: Member solutions is the billing company hired by [redacted] of Flowery Branch, LLCto administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requestsThe account we found for [redacted] matched the address given on this Revdex.com complaintThe account number for reference is [redacted] At the request of the client this account was cancelled after the last payment of $was made on the account on 8/5/Unfortunately [redacted] charged back that last payment made on 8/5/and it re opened the account in order for us to send the required information to the credit card companyWhen an account is re-opened, the payment shows as past due and we did make courtesy calls to the account at that timeWe will take this written notice and stop the calls and correspondence on the accountHowever please note that the determination if funds will be due on this account is made by the credit card company and will be at their digression As you can see by the attached agreement, this membership was still in it’s original termThe payment section clearly defined the obligation of the agreement and payment terms

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I never asked for a credit or any kind of refund in the first placeI simply asked for the contract to be canceledI've never dealt with or heard of any other businesses that won't help out military family'sIt's quite obvious you don't support the military as you show no efforts to work with me, so I'll be happy to tell everyone that and advise them not to do business with member solutionsSo congratulations to member solutions I guess you'll keep getting my money until June 20, Regards, [redacted]

I am rejecting this response because I was specifically informed that I could cancel after months (both before signing the contract and after and in fact made every attempt to cancel.) I called several [redacted] and was never told that I could not cancel, was in fact told I could cancel after dropping off a checkIn addition, my friend was there with me and will attest that we were both told this could be cancelled after months I was specific in my needs for service [redacted] purposely deceived and continues to this point to request fundsUpon signing the contract, I noted to the front office person that it said a year and she SPECIFICALLY said, ignore thatYou can cancel on the date we discussed Considering [redacted] *** puts up a façade role in the community, I would be happy to post this both in the Delaware ***, Upper [redacted] website, [redacted] , and write to ABC Eyewitness News to see what other people have run into this same issueAs an aside, my neighbor was also misled, paid for the year, and transferred all of their kids to the [redacted] in ***, who are under better management Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Member Solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests After further review of the information provided by MsBaloche the account is cancelled with the last payment due on 3/20/ Additionally, a no communication override is placed on the account so no future contact will be made regarding this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Member Solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time This includes but is not limited to handling all cancellation requests[redacted] contacted Member Solutions via phone on 9/18/ regarding a past due balance on his account for his membership with [redacted] *** He stated that he had emailed his military orders to cancel his account in June Because the Member Solutions representative could find no record of this, he was advised that if he could provide the original email along with the documentation from that date and the documentation was approved, Member Solutions would honor it from that June date and cancel the account from that June date[redacted] sent his original email from June 13, along with his military orders on 10/09/ They were reviewed and approved dating back to 6/13/ [redacted] ***'s account has been cancelled with nothing further due

[redacted] is willing to accept December as the date of the day cancellation notice required on [redacted] 's accountOnce the payments for the months of January and February of each totaling are made the account will be closedAs a additional courtesy, Member Solutions is willing to waive all late fees associated with [redacted] 's account also at that time

The mileage was acceptedOne payment remains due on the account for 7/1/in the amount of $157.19, and one late fee in the amount of $for a total of $due on the account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have already spoken to the owner of [redacted] Martial Arts, who told me several of his clients have had the same problem with this billing company for the same reasonNo relocation orders list dependent namesThe owner is aware of the problems they've had with Member Solution's, and has kindly decided to contact Member Solution's to cancel the contract on my behalfHe said he has had to do it before.I have never in my time in the military experienced such an un-military friendly companyI am hoping this ends the issue now that the owner has involved himself Regards, [redacted]

From: [redacted] < [redacted] >Date: Mon, Jul 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Received a response from Member Solutions stating my health form was denied due to a specific date my health issue will be resolvedOn July 8th, I called and asked what exactly this meantThey said they needed to know why my hernia could not be fixedOf course this needed to be in written format from my doctorMy doctor stated that surgery is required for a hernia to be fixed, and that surgery cannot be given at this timeI sent this statement in on July 9th, and received an email stating that it was denied againI called Member Solutions today, July 13thThey said they needed my doctor to give a date to when I can have surgeryAccording to my doctor, surgery will be required in my 50's and 60's, not at years old due to the risk of the surgery not lasting adequate timeThey also stated that my physician did not state she was an actual physician, yet signed and dated the physician formAccording to Member Solutions, she MUST sign her name and put "M.D" at the endWhen I spoke to my doctor about this, she said it should have been understood that when she is signing her name to a physician form, that she is an M.D.Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It's not just an "inconvenience", it's an illegal reinstatement of a nullified contractMember solutions continues to pretend that a contract is some light switch in a back room that was never switched and therefore is still in full forceA contract is a legal agreement between two parties, and the moment that official correspondence was received, in error or on purpose, cancelling that agreement, it was nullified It is inconvenientAnd their correspondence and attitudes have been frustrating, but those two things are entirely beside the pointTheir behavior is illegal Regards, [redacted]

I recently made a donation to a local charity organization using my credit cardI review my credit card statement monthlyI discovered that I was charged $from a company called Member Solutions I contacted my credit card company to reverse the charge because in good faith I knew that I didn't charge to this companyThe credit card company reversed the charge A week later, I discovered that the charge was for my local charityThe credit card company charged my account so that the charity would receive the moneyTwo weeks later, I received an e-mail that I owed $and needed to pay to avoid further collection activityI feel that a $charge is excessive for an honest mistake I contacted Member Solutions, explained what happened and she said I still owed $or it would be turned over for collectionI paid the fee but will never donate to this charity again using a credit card! Donors beware!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was not DIAGNOSED until after the contract was sent inAttached is the letter from the MD that she wrote Regards, [redacted]

Member solutions is the billing company hired by [redacted] - [redacted] to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests At the request of the client on 7/1/** [redacted] 's account was cancelledNo payments were ever received by Member SolutionsAnd this account is no longer being serviced by Member SolutionsAny refund due ** [redacted] 's for a downpayment made at the [redacted] .com center would need to be handled directly by contacting that center

The refund was issued in the amount of $on 12/16/ The $for overdraft fees was mailed in the form of a check per the wishes of [redacted] on 12/29/