We have assisted the Claimant and provided the necessary information and added bronze keys to help him in the gameEducated the Claimant of our available support options [redacted] - HD
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ We have educated the claimant on how to successfully unlock an expansion and provided basic troubleshooting stepsXXXXXX-XXXXXXXX MHSC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they said they couldnt find out why I complained, so I have desided to stop playing all zynga games, and so have many of friends, Final Business Response / [redacted] (4000, 9, 2015/07/31) */ Zynga has provided the final resolution to the claimant's casePlease refer to existing case # XXXXXX-XXXXXXXX MHSC Final Consumer Response / [redacted] (4200, 11, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still not fixed, I have blocked the game
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Reviewed claimant's account in the Poker Admin Tool and coordinated with Poker TeamAdvised claimant that we are unable to restore his Million Chips due to violations in our Terms of ServiceGive the Terms of Service link for review XXXXXX-XXXXXXXX
Complaint: [redacted] I am rejecting this response because: This in no way makes me feel any more confident that my issue will be solvedThey will just do what they have always done and that is ignore me hoping I will just give upZynga is infamous for doing thisSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We sympathized with the player's feelings and explained clearly that this is a current update in the gameWe also provided a link that will explain the Fight Carnage feature to the playerLastly we also provided links for support options XXXXXX-XXXXXXXX - **
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] TO WHOM IT MAY CONCERN; I WOULD LIKE TO ADVISE ZYNGA INCTHAT I HAVE ALSO FILED A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE IN SAN FRANCISCO, COMPANIES LIKE THIS ONE CHEAT MANY OF THERE CUSTOMER'S OUT OF THERE CHIPS AND WE HAVE NO SAY WHAT SO EVER, NOT FEAR, AND WILL CONTINUE TO FOLLOW UP I WANT MY CHIPS BACK
Complaint: [redacted] I am rejecting this response because: They ar attempting yet again to get out of refunding charges that were illegally made using my accountThey were informed not only by myself that the charges were not approved by me but that they were also informed by Google as well as my bankYet they continued to allow charges to build upGoogle has offered to assist me in the matter by providing receipts showing the transactionsOn top of this proof as also been provided that shows multiple Facebook accounts have used my account and Facebook also has provided me with logs that show the charges were made from different IP addresses from all overZynga is infamous for doing this and getting away with it because no one bothers to do anything about itBut I will not accept some lame responseI have my bank as well as Google and Facebook all on my side on thisNothing but a full refund is what I will accept.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Verified that the claimant's account is capable of chat and email supportRequested claimant the steps taken when contacting support as well as the error message, if anyAsked claimant of any specific game issue he is encountering in the game Provided information on how to contact support for future gameplay concernsXXXXXX-XXXXXXXX KM
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Impersonate player's Farm and verified that she was able to redeemed animals in Jungle Jeopardy and her Bird Migration Pond is workingEducated claimant about the game mechanics for Jungle Jeopardy and informed that it is by designed that he may or may not capture any Birds per farm harvests in Bird migration pondAcknowledge feedback about our support option and provided the support link for future game inquiries.XXXXXX-XXXXXXXX CA
Initial Business Response / [redacted] (1000, 5, 2015/06/13) */ we have informed the claimant about our Terms of Service for Refund requestsXXXXXX-XXXXXXXX **
Complaint: [redacted] I am rejecting this response because: They only fixed mine and not made it available for all players; they are deceiving the Revdex.com Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided information about the new game updateWe have also denied the refund request due to the conditions stipulated in our Terms of Service XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response they have given is a generic response that has been given to all parties involved and does not resolve the issue to the so called "limited-time event" https://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXXXXXX...⇄ Q: What is Fight Carnage? A: Fight Carnage is a limited-time event in which each Attack in Fights will deal a lot more Damage and will proportionally cost more Stamina for the Damage dealtThe Stamina spent per attack will be based on your total Max Stamina This link clearly shows this is to be a limited time event but yet they are telling us it is permanentThis is misleading and also considered advertisement if I am not mistaken Tho other issue of not having access to customer support has not been resolved either as you will see in the following link, I must be a premium member in order to access it https://support.zynga.com/home/mafia-wars/gethelp Email Support: Email Support is a premium service that is available to players who qualifySubmit your questions to our helpful Player Support staff and you'll get a response in hours or lessDrop us a line, we're here to help! Chat Support: Chat Support is a premium service available to players who qualifyWith this feature, you're able to access live chat assistance with one of our Player Support representativesStrike up a conversation with us - we're happy to chat with you! The monies involved is not an issue however, I wish to continue with this complaint please Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/22) */ We have already provided information about the new update in the game and about our stand to the claimant's refund request XXXXXX-XXXXXXXX MC Final Consumer Response / [redacted] (4200, 11, 2015/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They continue to state that the Fight Carnage event is a "limited-time event" but yet have not removed it This is from their site that clearly states thathttps://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXX...⇄ I would like this so called "limited-time event" removed from the game
Complaint: [redacted] I am rejecting this response because: I received the same generic response they that always giveI was contacted by Connie who asked for further details about my complaintI was then contacted by Julie, who said she would be handling my complaint since Connie was outJulie admitted that they had a glitch but no refund was issued "we're glad to inform you that the fix for the "Hold the Fort" battles will be released on the update of the game People paid for a use relic to use during the event, but lost a single use of that relic every time the hit the glitched land Sincerely, [redacted]
Hello, I am attaching the screenshot that was submitted to zynga , have had no response from them.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Revdex.com: If zynga agrees to keep comunicating with me, and not respoonding to my problems with the gameI didnt like the idea that they have never contacted me about the issues I was having with these currently problems I have been having since weeks almost this coming tueday I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Educated claimant to try to play the game using the Facebook Game Arcade applicationGive the link on how to download this application to improves the game performance
We have assisted the Claimant and provided the necessary information and added bronze keys to help him in the gameEducated the Claimant of our available support options [redacted] - HD
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ We have educated the claimant on how to successfully unlock an expansion and provided basic troubleshooting stepsXXXXXX-XXXXXXXX MHSC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they said they couldnt find out why I complained, so I have desided to stop playing all zynga games, and so have many of friends, Final Business Response / [redacted] (4000, 9, 2015/07/31) */ Zynga has provided the final resolution to the claimant's casePlease refer to existing case # XXXXXX-XXXXXXXX MHSC Final Consumer Response / [redacted] (4200, 11, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still not fixed, I have blocked the game
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Reviewed claimant's account in the Poker Admin Tool and coordinated with Poker TeamAdvised claimant that we are unable to restore his Million Chips due to violations in our Terms of ServiceGive the Terms of Service link for review XXXXXX-XXXXXXXX
Complaint: [redacted] I am rejecting this response because: This in no way makes me feel any more confident that my issue will be solvedThey will just do what they have always done and that is ignore me hoping I will just give upZynga is infamous for doing thisSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We sympathized with the player's feelings and explained clearly that this is a current update in the gameWe also provided a link that will explain the Fight Carnage feature to the playerLastly we also provided links for support options XXXXXX-XXXXXXXX - **
Zynga has assisted the claimant regarding her issuePlease refer to case # [redacted] TR
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] TO WHOM IT MAY CONCERN; I WOULD LIKE TO ADVISE ZYNGA INCTHAT I HAVE ALSO FILED A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE IN SAN FRANCISCO, COMPANIES LIKE THIS ONE CHEAT MANY OF THERE CUSTOMER'S OUT OF THERE CHIPS AND WE HAVE NO SAY WHAT SO EVER, NOT FEAR, AND WILL CONTINUE TO FOLLOW UP I WANT MY CHIPS BACK
Complaint: [redacted] I am rejecting this response because: They ar attempting yet again to get out of refunding charges that were illegally made using my accountThey were informed not only by myself that the charges were not approved by me but that they were also informed by Google as well as my bankYet they continued to allow charges to build upGoogle has offered to assist me in the matter by providing receipts showing the transactionsOn top of this proof as also been provided that shows multiple Facebook accounts have used my account and Facebook also has provided me with logs that show the charges were made from different IP addresses from all overZynga is infamous for doing this and getting away with it because no one bothers to do anything about itBut I will not accept some lame responseI have my bank as well as Google and Facebook all on my side on thisNothing but a full refund is what I will accept.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have already sent videos previouslySincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Verified that the claimant's account is capable of chat and email supportRequested claimant the steps taken when contacting support as well as the error message, if anyAsked claimant of any specific game issue he is encountering in the game Provided information on how to contact support for future gameplay concernsXXXXXX-XXXXXXXX KM
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Impersonate player's Farm and verified that she was able to redeemed animals in Jungle Jeopardy and her Bird Migration Pond is workingEducated claimant about the game mechanics for Jungle Jeopardy and informed that it is by designed that he may or may not capture any Birds per farm harvests in Bird migration pondAcknowledge feedback about our support option and provided the support link for future game inquiries.XXXXXX-XXXXXXXX CA
Initial Business Response / [redacted] (1000, 5, 2015/06/13) */ we have informed the claimant about our Terms of Service for Refund requestsXXXXXX-XXXXXXXX **
Complaint: [redacted] I am rejecting this response because: They only fixed mine and not made it available for all players; they are deceiving the Revdex.com Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided information about the new game updateWe have also denied the refund request due to the conditions stipulated in our Terms of Service XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response they have given is a generic response that has been given to all parties involved and does not resolve the issue to the so called "limited-time event" https://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXXXXXX...⇄ Q: What is Fight Carnage? A: Fight Carnage is a limited-time event in which each Attack in Fights will deal a lot more Damage and will proportionally cost more Stamina for the Damage dealtThe Stamina spent per attack will be based on your total Max Stamina This link clearly shows this is to be a limited time event but yet they are telling us it is permanentThis is misleading and also considered advertisement if I am not mistaken Tho other issue of not having access to customer support has not been resolved either as you will see in the following link, I must be a premium member in order to access it https://support.zynga.com/home/mafia-wars/gethelp Email Support: Email Support is a premium service that is available to players who qualifySubmit your questions to our helpful Player Support staff and you'll get a response in hours or lessDrop us a line, we're here to help! Chat Support: Chat Support is a premium service available to players who qualifyWith this feature, you're able to access live chat assistance with one of our Player Support representativesStrike up a conversation with us - we're happy to chat with you! The monies involved is not an issue however, I wish to continue with this complaint please Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/22) */ We have already provided information about the new update in the game and about our stand to the claimant's refund request XXXXXX-XXXXXXXX MC Final Consumer Response / [redacted] (4200, 11, 2015/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They continue to state that the Fight Carnage event is a "limited-time event" but yet have not removed it This is from their site that clearly states thathttps://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXX...⇄ I would like this so called "limited-time event" removed from the game
Complaint: [redacted] I am rejecting this response because: I received the same generic response they that always giveI was contacted by Connie who asked for further details about my complaintI was then contacted by Julie, who said she would be handling my complaint since Connie was outJulie admitted that they had a glitch but no refund was issued "we're glad to inform you that the fix for the "Hold the Fort" battles will be released on the update of the game People paid for a use relic to use during the event, but lost a single use of that relic every time the hit the glitched land Sincerely, [redacted]
Hello, I am attaching the screenshot that was submitted to zynga , have had no response from them.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Zynga has assisted the claimant regarding his issuePlease refer to case # [redacted] **
Zynga has assisted the claimant regarding his issuePlease refer to case # [redacted] KG
Revdex.com: If zynga agrees to keep comunicating with me, and not respoonding to my problems with the gameI didnt like the idea that they have never contacted me about the issues I was having with these currently problems I have been having since weeks almost this coming tueday I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Educated claimant to try to play the game using the Facebook Game Arcade applicationGive the link on how to download this application to improves the game performance