Complaint: [redacted] I am rejecting this response because: THEY HAVE NOT DONE ANYTHING, MY ACCOUNT IS STILL SUSPENDEDTHEY HAVE TOO MANY LOSE HOLES IN THEIR OPERATIONNO ONE CAN GIVE ME THE ANSWERSOME ONE FROM THEIR TEAM IS TELLING ME MY WAS HACKED FACE BOOK IN TELLING ME ALL MY ACCOUNT SECURITY WAS SET AS THEY REQUESTTHEY ARE DUPLICATE CHARGES ON MY BANK STATEMENTI AM GETTING EMAIL FROM THEM AND IT IS NOT IN ENGLISHI AM LOSTI THINK IT IS IN GERMANI DON'T SPEAK GERMAN.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] DEAR ***, I HAVE NO IDEA WHAT ZYNGA HAS WRITTEN THE Revdex.com, AND AM NOT EXCEPTED WHAT THEY HAVE SAIDAS I SAID BEFORE I DID NOTHING WRONG AND ASK THAT YOU ASK FOR VIDEO OR PROOF THAT I DID INDEED DID SOMETHING WRONG, I SINCE HAVE NOT HEARD FROM ZYNGA INCAND WRONG WHAT THEY HAVE DONE IT'S THERE WORD AGAINST OUR'S AND EXPECT PROOF OF WRONG DOINGPLEASE DON'T LET THEM GET AWAY WITH THISTHANKING YOU IN ADVANCE [redacted] TELEPHONE NUMBER [redacted] THANK YOU
We informed the claimant that we are aware that there are some issues with our latest updates and we are working to fix itWe informed the claimant to try restarting the game application to retrieve the missing parts, for some cases some of the issues of missing items are not permanently lostWe also informed the claimant that we already escalated his concerns together with his account details to CSR studio for review and will update him once we receive a response from the studio [redacted] BB
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely,Lisa [redacted] I am still wondering why my chips were taken I have reported a few ppl that have been selling chips and nothing has been doneWhy am I the guinea pig
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ We informed the player that we are aware of the issue and currently looking for a fixWe provided information to FB connect and links for support optionsXXXXXX-XXXXXXXX DR
Initial Business Response / [redacted] (1000, 5, 2015/09/12) */ We have advised the claimant that the feedback is highly appreciated and will be reviewedWe have denied the request for a refund and provided our Terms of ServiceXXXXXX-XXXXXXXX **
Complaint: [redacted] I am rejecting this response because: this business has done nothing to resolve the issueThey have not given me the credits that I have won, or my money backThey are refusing to fix the issue, and have not been helpful in trying to find a resolutionI have asked that this matter be forwarded to their highest level manager, and they have refused I would like the $billion credit jackpot I have won, or a full refund of the money I have spent with themSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We were unable to pull up any accounts registered under the claimant's provided email address and name so we have requested that they provide the UID and email addressOnce we have these information, we can easily review what may have happened to the missing billion chipsXXXXXX-XXXXXXXX RF
Acknowledged Claimant's feedback and apologize for the inconvenience. Coordinate with FarmVille Team and used fix user to help her with the loading concern. Educated claimant to leave the game to a smaller farm with less items to load the game easier. Requested screen... video/screenshot if the loading issue persists. Provided information on how to contact support. [redacted] **
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Acknowledged claimant's feedback and apologized for the bad experience he had with usRequested for claimant's device ID to verify and check the account.Educated the Claimant about Zynga's refund policy and provided the Terms of Service link.# [redacted] CA Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted and advised that they could not refund my money, but that they would look into the eventMy coins were restoredI did advise them they should have a better (any) process for customer complaints
Complaint: [redacted] I am rejecting this response because: One I did not see any response from the company but also they have not fixed the issues described in the last rejectionThey issued a new upgrade that may have fixed something but, did nothing for the final problesmIn face I have not had much oin the way of contact from them accept form emails.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: THEY HAVE NOT DONE ANYTHING, MY ACCOUNT IS STILL SUSPENDEDTHEY HAVE TOO MANY LOSE HOLES IN THEIR OPERATIONNO ONE CAN GIVE ME THE ANSWERSOME ONE FROM THEIR TEAM IS TELLING ME MY WAS HACKED FACE BOOK IN TELLING ME ALL MY ACCOUNT SECURITY WAS SET AS THEY REQUESTTHEY ARE DUPLICATE CHARGES ON MY BANK STATEMENTI AM GETTING EMAIL FROM THEM AND IT IS NOT IN ENGLISHI AM LOSTI THINK IT IS IN GERMANI DON'T SPEAK GERMAN.Sincerely, [redacted]
Zynga will continue to assist the claimant through this ticket number, [redacted] **
Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # [redacted] TR
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] DEAR ***, I HAVE NO IDEA WHAT ZYNGA HAS WRITTEN THE Revdex.com, AND AM NOT EXCEPTED WHAT THEY HAVE SAIDAS I SAID BEFORE I DID NOTHING WRONG AND ASK THAT YOU ASK FOR VIDEO OR PROOF THAT I DID INDEED DID SOMETHING WRONG, I SINCE HAVE NOT HEARD FROM ZYNGA INCAND WRONG WHAT THEY HAVE DONE IT'S THERE WORD AGAINST OUR'S AND EXPECT PROOF OF WRONG DOINGPLEASE DON'T LET THEM GET AWAY WITH THISTHANKING YOU IN ADVANCE [redacted] TELEPHONE NUMBER [redacted] THANK YOU
Zynga has already provided the final resolution to the claimants issue on June 6, 2017, please refer to the original case [redacted] TR
Zynga will continue to assist the claimant regarding her issuesPlease refer to original case # [redacted] **
We informed the claimant that we are aware that there are some issues with our latest updates and we are working to fix itWe informed the claimant to try restarting the game application to retrieve the missing parts, for some cases some of the issues of missing items are not permanently lostWe also informed the claimant that we already escalated his concerns together with his account details to CSR studio for review and will update him once we receive a response from the studio [redacted] BB
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ Informed the claimant that World of Tanks is not a Zynga game XXXXXX-XXXXXXXX **
Zynga has assisted the claimant regarding her issuesPlease refer to case # [redacted] **
Complaint: [redacted] I am rejecting this response because:Sincerely,Lisa [redacted] I am still wondering why my chips were taken I have reported a few ppl that have been selling chips and nothing has been doneWhy am I the guinea pig
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ We informed the player that we are aware of the issue and currently looking for a fixWe provided information to FB connect and links for support optionsXXXXXX-XXXXXXXX DR
Initial Business Response / [redacted] (1000, 5, 2015/09/12) */ We have advised the claimant that the feedback is highly appreciated and will be reviewedWe have denied the request for a refund and provided our Terms of ServiceXXXXXX-XXXXXXXX **
Zynga has assisted the claimant regarding his/her issuesPlease refer to case # [redacted] AV
Complaint: [redacted] I am rejecting this response because: this business has done nothing to resolve the issueThey have not given me the credits that I have won, or my money backThey are refusing to fix the issue, and have not been helpful in trying to find a resolutionI have asked that this matter be forwarded to their highest level manager, and they have refused I would like the $billion credit jackpot I have won, or a full refund of the money I have spent with themSincerely, [redacted]
Zynga has assisted the claimant regarding his/her issuePlease refer to case # [redacted] CA
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We were unable to pull up any accounts registered under the claimant's provided email address and name so we have requested that they provide the UID and email addressOnce we have these information, we can easily review what may have happened to the missing billion chipsXXXXXX-XXXXXXXX RF
Acknowledged Claimant's feedback and apologize for the inconvenience. Coordinate with FarmVille Team and used fix user to help her with the loading concern. Educated claimant to leave the game to a smaller farm with less items to load the game easier. Requested screen... video/screenshot if the loading issue persists. Provided information on how to contact support. [redacted] **
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Acknowledged claimant's feedback and apologized for the bad experience he had with usRequested for claimant's device ID to verify and check the account.Educated the Claimant about Zynga's refund policy and provided the Terms of Service link.# [redacted] CA Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted and advised that they could not refund my money, but that they would look into the eventMy coins were restoredI did advise them they should have a better (any) process for customer complaints
Complaint: [redacted] I am rejecting this response because: One I did not see any response from the company but also they have not fixed the issues described in the last rejectionThey issued a new upgrade that may have fixed something but, did nothing for the final problesmIn face I have not had much oin the way of contact from them accept form emails.Sincerely, [redacted] ***