Complaint: [redacted] I am rejecting this response because: Did you notice that Zynga is even dishonest in their responses ?? On 5/they said that they were still assisting me and then later that same exact day they say go back to the original complaint I now also have the California Justice Deptinvolved with this case because Zynga seems to be under the impression that they're above oversight and that it will never effect their mind boggling A+ rating I want it on the record that when I first spoke to [redacted] on the telephone he told me that my account was being accessed quote ''all over the world'' and that my account wasn't hacked and that hackers do not hack billion chips...That was on a recorded phone call...Then after I contacted the Revdex.com they changed their story to that I was hacked and that it was because of an unsecured account..Then someone named Connie Aemailed me on April 26th and wanted me to send screen shots proving that my account was secured...She also asked for friends names on my account and for photo ID...They then investigated the friends that I listed because they were in Zynga all day but my friends told me that they weren't even playing that day or for months for that matter..They then restored my chips but Connie Amade one last interesting comment..That if it were to happen again they wouldn't help me again, and by gosh, weeks later with in hours of Connie Aasking me to dismiss the complaint the chips just disappeared again...For weeks the alleged hacker left me alone with a now billion chip stack, but with in hours of the complaint dismissed they were taken and they refuse to help...If Zynga's actions weren't so blatant I might not be this upset, but they are dishonest crooks, and I believe a theft was committed by them..Once the chips were removed I once again contacted [redacted] who on 5/now tells me that I was hacked from someone in turkey..That's interesting because the last time I spoke to him on a recorded call he advised me that hackers don't steal that small amount of chips, but now he's saying different, and its because I have an unsecured account, regardless of all the safety precautions I took prior...It should also be noted that I haven't had any problems with hackers since, isn't that funny ?? Nor have they ever mentioned one time about disciplining this alleged hacker from Turkey..Its painfully obvious from their actions and investigating ME and my friends that I was their target all along...If Zynga Incwasn't profiting from their games this might seem insignificant but they're making millions of dollars, and god only knows how many other people they rip off who don't follow up like I did...I urge all customers and players who read this, that if you get ripped off, contact the California Attorney Generals office...They said the more complaints that they get the more action that will be taken...Zynga Incand their customer service repsare all dishonest and couldn't even keep their story's straight...That's what happens when you have different people giving different versions of why your chips were removed...And one last comment...I'd like to remind everybody that even though they claimed that I had an unsecured account, that didn't stop [redacted] from mentioning purchasing...and that I hadn't made a purchase in a while and that he could help me once I bought $worth...Why would he encourage me to buy more if he believed that I had an unsecured account ?? Remember, all these phone calls are recorded !! Sincerely, [redacted]
Requested more information from claimant so we can escalate the case to eCrime for reviewWe will continue to assist the claimant once the requested information has been provided [redacted] **
Complaint: [redacted] I am rejecting this response because: Because they refuse to do what is right and return all the items I have lost, which I have purchased or earned on this game. The customer service is horrible and they request things that they know is impossible to provide, such as screen shots after the game has already been changed. Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/10/27) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsXXXXXX-XXXXXXXX - HD Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still in communication with the companyThey offered to help me get my account via facebook but have not heard anything for over daysI can only assume work is being done behind the scenes to get this resolvedHowever, until I get my account back, I will keep the case openI trust Zynga is doing everything in their power to help me recover my account I have given them a suggestion of an alternative way to get my game backIts now up to them to provide this to me Final Consumer Response / [redacted] (3000, 33, 2016/01/25) */ After a phone conversation with Zynga management, they agreed to help me get my account backI was advised to provide proof of identity by replying to the support ticket that was active on my caseUnfortunately, it seems as though the case has been accidently closedMy emails are being directed to an unmanned mailboxPlease have zynga Customer services to contact me again or re open the case so I can prove my identity Final Business Response / [redacted] (4000, 35, 2016/02/03) */ We have requested additional requirements to verify the correct information she has submittedHS#XXX
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Requested claimant more information necessary for the investigationProvided information on how to contact support for future gameplay concernsXXXXXX-XXXXXXXX KM Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They want me to do all their work for themThere should be a zero tolerance policyThey should be scanning every add and messagesIf I help them track down each particular one there will just be a new one every weekI have my own jobOverlooking all their add and being harassed isn't it Final Business Response / [redacted] (4000, 9, 2015/11/26) */ Requested claimant the required information to resolve the caseXXXXXX-XXXXXXXX KM
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsXXXXXX-XXXXXXXX HD Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Post any content that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, otherwise objectionable or offensive; or violates any applicable law or regulation Zynga Incis a company which has to abide by Federal & state Laws! They are partner to Facebook Incthere game appt is on this Social Media page which in turn has to allow people to voice there opinion as the freedom of speech act allows weather Zynga likes it or not! I have contacted Legal counsel & there very interested in Zynga INCI have explained everything to them I it could appear that Zynga runs this company like a GovTaking away people rights! Zynga compares there poker to a Casino /casino's ***'t have game designersThis game is all about computer programs & who wins & lossesI sat at a Texas holdem table & waited thru as many as to hands before coming close to winning a hand while other nplayers were coming to the table & winning right away! I look at this as favortism by Zynga thru there software! I never seen this happen until the lawsuit happened against Zynga about yrs agoZynga please remember ACTIONS SPEAK LOUDER THEN WORDS! YOU SAY ONE THING & YOUR SOFTWARE IS SAYING SOMETHING ELSE! yOU CAN'T SHUT MY ACCOUNT DOWN FOR EXPRESSING MY THOUGHTSTHANK YOU Final Business Response / [redacted] (4000, 9, 2015/12/15) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsWe've also issued the resolution to this caseXXXXXX-XXXXXXXX HD Final Consumer Response / [redacted] (4200, 11, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Apparently we are better off in a Court room so Zynga can be Educated on the laws on a Federal & State level of the Freedom of Speech ActThey have NO Company support! Every Company must have Company Support! Zynga says they are a world wide company even tho they only have Company's period!! Again Zynga must abide by the same laws that Facebook Inc.does seeing as they are partners!Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] The business is still working on a fix for my complaintIt has not been resolved yet, however they are trying
Complaint: [redacted] I am rejecting this response because: The game is still the same no change whatsoeverFarm will not load extremely laggy My farm is also loading in a small farmI find it strange that you also add that for the game to load we cannot add to many items to it ? What is the whole purpose of the game then? This is the same reply I have been getting from Zynga for almost a year nowI'm also not the only one with this issue there are also hundreds of people complaining about the same issue I haveIt is clearly something wrong with Zynga that needs fixing! It would be great if Zynga spent more time improving current games instead of making new ones.I have also attached a screenshot Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Acknowledged claimant's feedback and apologized for the bad experience and provided information about Zynga's Terms of Service XXXXXX-XXXXXXXX **
Coordinated with our game play teamAsked for the claimant's game account UID so we can impersonate the actual claimant's game accountAlso provided basic troubleshooting steps to help resolve the issue- [redacted]
Zynga Poker wants me to send them a photo ID but I can't because they provide NO email address so I can send it to them,,,,,,,,,,,,,Their email they send me has no REPLY feature!!!
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Requested claimant to send us more information regarding their concern so that we can further assistProvided them information on how to reach our supportSent information regarding refundsXXXXXX-XXXXXXXX [redacted] Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/05/16) */ We have advised claimant that million chips was already restored to the accountWe have also advised claimant to contact Trialpay for the promotion XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did give me million but owe me million more how do they have facebook promotions that I completed and paid for cosmetics and acct is locked and didn't get it Final Business Response / [redacted] (4000, 9, 2015/05/24) */ This is a duplicate of the claimant's original message under case # XXXXXX-XXXXXXXX PBWe have educated the claimant about the Watch Ads promotionsXXXXXX-XXXXXXXX [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) My facebook has all these promos for free coins and all the people say how easy it is to get the free coinsThere is no contact number and advertise how friendly there customer service is and there is no one to talk toIt all seems to be a scam and I have spent a lot of money and no satisfaction
Complaint: [redacted] I am rejecting this response because: Did you notice that Zynga is even dishonest in their responses ?? On 5/they said that they were still assisting me and then later that same exact day they say go back to the original complaint I now also have the California Justice Deptinvolved with this case because Zynga seems to be under the impression that they're above oversight and that it will never effect their mind boggling A+ rating I want it on the record that when I first spoke to [redacted] on the telephone he told me that my account was being accessed quote ''all over the world'' and that my account wasn't hacked and that hackers do not hack billion chips...That was on a recorded phone call...Then after I contacted the Revdex.com they changed their story to that I was hacked and that it was because of an unsecured account..Then someone named Connie Aemailed me on April 26th and wanted me to send screen shots proving that my account was secured...She also asked for friends names on my account and for photo ID...They then investigated the friends that I listed because they were in Zynga all day but my friends told me that they weren't even playing that day or for months for that matter..They then restored my chips but Connie Amade one last interesting comment..That if it were to happen again they wouldn't help me again, and by gosh, weeks later with in hours of Connie Aasking me to dismiss the complaint the chips just disappeared again...For weeks the alleged hacker left me alone with a now billion chip stack, but with in hours of the complaint dismissed they were taken and they refuse to help...If Zynga's actions weren't so blatant I might not be this upset, but they are dishonest crooks, and I believe a theft was committed by them..Once the chips were removed I once again contacted [redacted] who on 5/now tells me that I was hacked from someone in turkey..That's interesting because the last time I spoke to him on a recorded call he advised me that hackers don't steal that small amount of chips, but now he's saying different, and its because I have an unsecured account, regardless of all the safety precautions I took prior...It should also be noted that I haven't had any problems with hackers since, isn't that funny ?? Nor have they ever mentioned one time about disciplining this alleged hacker from Turkey..Its painfully obvious from their actions and investigating ME and my friends that I was their target all along...If Zynga Incwasn't profiting from their games this might seem insignificant but they're making millions of dollars, and god only knows how many other people they rip off who don't follow up like I did...I urge all customers and players who read this, that if you get ripped off, contact the California Attorney Generals office...They said the more complaints that they get the more action that will be taken...Zynga Incand their customer service repsare all dishonest and couldn't even keep their story's straight...That's what happens when you have different people giving different versions of why your chips were removed...And one last comment...I'd like to remind everybody that even though they claimed that I had an unsecured account, that didn't stop [redacted] from mentioning purchasing...and that I hadn't made a purchase in a while and that he could help me once I bought $worth...Why would he encourage me to buy more if he believed that I had an unsecured account ?? Remember, all these phone calls are recorded !! Sincerely, [redacted]
Zynga has assisted the claimant regarding his issuePlease refer to case [redacted] **
Zynga has assisted the claimant regarding his issuesPlease refer to case # [redacted] JDV
Zynga will continue to assist the claimant regarding his issues. Please refer to original case # [redacted] JDV
Requested more information from claimant so we can escalate the case to eCrime for reviewWe will continue to assist the claimant once the requested information has been provided [redacted] **
Complaint: [redacted] I am rejecting this response because: Because they refuse to do what is right and return all the items I have lost, which I have purchased or earned on this game. The customer service is horrible and they request things that they know is impossible to provide, such as screen shots after the game has already been changed. Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/10/27) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsXXXXXX-XXXXXXXX - HD Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still in communication with the companyThey offered to help me get my account via facebook but have not heard anything for over daysI can only assume work is being done behind the scenes to get this resolvedHowever, until I get my account back, I will keep the case openI trust Zynga is doing everything in their power to help me recover my account I have given them a suggestion of an alternative way to get my game backIts now up to them to provide this to me Final Consumer Response / [redacted] (3000, 33, 2016/01/25) */ After a phone conversation with Zynga management, they agreed to help me get my account backI was advised to provide proof of identity by replying to the support ticket that was active on my caseUnfortunately, it seems as though the case has been accidently closedMy emails are being directed to an unmanned mailboxPlease have zynga Customer services to contact me again or re open the case so I can prove my identity Final Business Response / [redacted] (4000, 35, 2016/02/03) */ We have requested additional requirements to verify the correct information she has submittedHS#XXX
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Requested claimant more information necessary for the investigationProvided information on how to contact support for future gameplay concernsXXXXXX-XXXXXXXX KM Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They want me to do all their work for themThere should be a zero tolerance policyThey should be scanning every add and messagesIf I help them track down each particular one there will just be a new one every weekI have my own jobOverlooking all their add and being harassed isn't it Final Business Response / [redacted] (4000, 9, 2015/11/26) */ Requested claimant the required information to resolve the caseXXXXXX-XXXXXXXX KM
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsXXXXXX-XXXXXXXX HD Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Post any content that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, otherwise objectionable or offensive; or violates any applicable law or regulation Zynga Incis a company which has to abide by Federal & state Laws! They are partner to Facebook Incthere game appt is on this Social Media page which in turn has to allow people to voice there opinion as the freedom of speech act allows weather Zynga likes it or not! I have contacted Legal counsel & there very interested in Zynga INCI have explained everything to them I it could appear that Zynga runs this company like a GovTaking away people rights! Zynga compares there poker to a Casino /casino's ***'t have game designersThis game is all about computer programs & who wins & lossesI sat at a Texas holdem table & waited thru as many as to hands before coming close to winning a hand while other nplayers were coming to the table & winning right away! I look at this as favortism by Zynga thru there software! I never seen this happen until the lawsuit happened against Zynga about yrs agoZynga please remember ACTIONS SPEAK LOUDER THEN WORDS! YOU SAY ONE THING & YOUR SOFTWARE IS SAYING SOMETHING ELSE! yOU CAN'T SHUT MY ACCOUNT DOWN FOR EXPRESSING MY THOUGHTSTHANK YOU Final Business Response / [redacted] (4000, 9, 2015/12/15) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsWe've also issued the resolution to this caseXXXXXX-XXXXXXXX HD Final Consumer Response / [redacted] (4200, 11, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Apparently we are better off in a Court room so Zynga can be Educated on the laws on a Federal & State level of the Freedom of Speech ActThey have NO Company support! Every Company must have Company Support! Zynga says they are a world wide company even tho they only have Company's period!! Again Zynga must abide by the same laws that Facebook Inc.does seeing as they are partners!Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] The business is still working on a fix for my complaintIt has not been resolved yet, however they are trying
Zynga will continue to assist the claimant regarding his/her issuesPlease refer to original case # [redacted] JDV
Complaint: [redacted] I am rejecting this response because: The game is still the same no change whatsoeverFarm will not load extremely laggy My farm is also loading in a small farmI find it strange that you also add that for the game to load we cannot add to many items to it ? What is the whole purpose of the game then? This is the same reply I have been getting from Zynga for almost a year nowI'm also not the only one with this issue there are also hundreds of people complaining about the same issue I haveIt is clearly something wrong with Zynga that needs fixing! It would be great if Zynga spent more time improving current games instead of making new ones.I have also attached a screenshot Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Acknowledged claimant's feedback and apologized for the bad experience and provided information about Zynga's Terms of Service XXXXXX-XXXXXXXX **
Complaint: [redacted] I am rejecting this response because:Sincerely,Paul ***
Coordinated with our game play teamAsked for the claimant's game account UID so we can impersonate the actual claimant's game accountAlso provided basic troubleshooting steps to help resolve the issue- [redacted]
Zynga Poker wants me to send them a photo ID but I can't because they provide NO email address so I can send it to them,,,,,,,,,,,,,Their email they send me has no REPLY feature!!!
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Requested claimant to send us more information regarding their concern so that we can further assistProvided them information on how to reach our supportSent information regarding refundsXXXXXX-XXXXXXXX [redacted] Complaint Response Date bumped because: Holiday
Zynga has assisted the claimant regarding his/her issuesPlease refer to case # [redacted] **
Initial Business Response / [redacted] (1000, 5, 2015/05/16) */ We have advised claimant that million chips was already restored to the accountWe have also advised claimant to contact Trialpay for the promotion XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did give me million but owe me million more how do they have facebook promotions that I completed and paid for cosmetics and acct is locked and didn't get it Final Business Response / [redacted] (4000, 9, 2015/05/24) */ This is a duplicate of the claimant's original message under case # XXXXXX-XXXXXXXX PBWe have educated the claimant about the Watch Ads promotionsXXXXXX-XXXXXXXX [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) My facebook has all these promos for free coins and all the people say how easy it is to get the free coinsThere is no contact number and advertise how friendly there customer service is and there is no one to talk toIt all seems to be a scam and I have spent a lot of money and no satisfaction