Complaint: [redacted] I am rejecting this response because: I included that information in the original complaintUser name is [redacted] and the email associated with this account is [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/26) */ Acknowledged claimant's feedback and forwarded it to the Zynga Poker TeamEducated him about the certified for fair dealing and certificate of integrity linksDenied claimant's request for refund and provided our Terms and Service link section 9.XXXXXX-XXXXXXXX CA Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response, because its garbage, no matter what your reply is, a track record, is a track recordWhen I make my complaint in front of a civil court of law, which I WILL be doing, I've spent enough money on this website, have all the cards to prove it, I will be providing times, dates, screen shots, as well as multiple multiple complaints on zynga poker about the same issuesThe only way to solve this issue is a refund of at least billion in chips, as well as a letter of apology from Zynga Inc.....you need to fix your platform, and algorithm, before someone starts a company that blows you out of the water, you might want to count your blessings, and be thankful I ***'t get the FCC involved and take a major class action lawsuit out on you, the choice is yours, I expect your reply in hours, or I willlll retain an attorneyGood day Final Business Response / [redacted] (4000, 16, 2015/10/14) */ Zynga has provided the final resolution to the claimant's casePlease refer to original case # XXXXXX-XXXXXXXX CA Final Consumer Response / [redacted] (4200, 19, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not accept their final response, Zynga poker truly is a rigged business period, and I have more than people who want to see them hangCan you spell class action lawsuit? I can, I'll see you in court, I ***'t care if it takes ten years, the longer I wait the more I'll be asking for
Initial Business Response / [redacted] (1000, 5, 2015/06/14) */ Acknowledged and thanked the claimant for the feedback/requestEducated claimant about the releasing of the new features in-gameDenied his request to add Farm Bucks in exchange of an item/rewards from his Inventory.Provided a link where he can submit his feedback/suggestion and educated him about our Support Options for future gameplay concerns.XXXXXX-XXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Zygna did not respond to my complaint about game bugs which did not give me certain rewardsMore specifically, the Order Board, when completed by a Co-op, gives the players of the FavorsI completed enough orders that would complete the Order Board for my Co-opHowever a KNOWN BUG, which was acknowledged by Zygna on their message boards, did not count my completed orders for the Order BoardThe that I was participating with at the time was orders short of the goal and I had at least orders that did not count Also this same bug prevented me from leading the at the end of the week and I did not receive the Water Reward the comes with leading itI have taken many screen captures of this bug which show that I had the orders completed to earn these rewards, but did not receive them due to Zygna's fault Zygna makes it far too easy to mis-click and waste a player's virtual Farmbucks (which are purchased with real currency) without the player intending to spend the FarmbucksI was clicking to water several crops, and I ran out of waterHowever, I still had water sitting in my wells ready to useWhile I was clicking to water these crops an Out of Water pappeared and disappeared as I had been clicking to water a crop in the exact spot that the box appears to spend Farmbucks on a Water packSo without me even being able to even think or decide if I really want to use Farmbucks on Water, Zygna deducts Farmbucks from my account and gives me Water that I did not want or need because I still had the water to use in my wells Here is a good analogy: suppose I go to the food market and bring my toddlerWhen I turn my back for half a second, my toddler puts $worth of cookies in the shopping cartI say no and try to take the cookies out of the cart and put them back on the shelfThe Manager of the store runs up to me and says, "I'M SORRY the cookies are in your cart, YOU HAVE TO PURCHASE THEM." This is what Zygna does with items and Farmbucks in the Farmville game This has happened to me twice: once with a Water pack for Farmbucks and once with a Feed Pack for FarmbucksI did not want either of these foolish purchases, yet I forced to make them due to a sudden pin which I had ZERO recourse in cancellingFurthermore, another Farmbucks misclick purchase was where I intended to buy baby chickens for 16,coins each, and where I had not realized that I clicked on the Adult version which cost Farmbucks eachI would NEVER use Farmbucks on an Adult version of some baby animal that I can buy for coinsCoins are easy to earn in the game and I had millions of coinsWhy would I spend $on Water which I had already, $for Feed of which I could make over 20,Feed with the crops I had to make feed, and $for chickens when I could easily buy the babies with the resources I already had and could ask friends for baby bottles to make the chickens into adults? I WOULD NOT DO THATJust because Zygna has some customers that make foolish purchases does not mean I want to make foolish purchases I want the Favors and the Water reward due to the Order Board bugs and the mis-clicked Farmbucks credited back to my accountFurthermore, I now require permanent access to Premium Support Does Zygna want me to keep making purchases in the future? If Zygna does not satisfy me here, I will never make any purchases again, and I might decide to escalate this complaint beyond the Revdex.comIt will be much cheaper for Zygna to make me a happy customer with the aforementioned demands Final Business Response / [redacted] (4000, 9, 2015/06/22) */ Continue assisting the Claimant by getting the correct game information like the Social Network ID and the registered email to make sure that I am checking the correct accountXXXXXX-XXXXXXXX [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are still negotiating through e-mailI am submitting a response here to extend time
Complaint: [redacted] I am rejecting this response because: Nothing regarding the free or paid to keys dropping fusion parts that do not end up in your inventory has been fixed, and the additional levels I can not play has not fixedThey did compensate me with some free keys but I would like a solution to the problems.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We have informed the player regarding the process on how we deal with players misbehaving in the Tables. Provided link on how he could report abusive behaviors. Reinstated 200M Poker Chips - XXXXXX-XXXXXXXX DR
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have checked the claimant's game account and were able to verify the purchase reported. Though item has been used, as one time courtesy, we've restored the 20 Farm Bucks dedecuted from the account. Thanked the claimant for the feedback and... educated about the Support Options we offer as well as how to contact our support for future gameplay concerns. XXXXXX-XXXXXXXX KM Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/16) */
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We have assisted the Claimant and provided the necessary informationXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like $of farm buck for what I spent to keep my game level by purchasing resourcesI would like the two current quests complete and all rewards credited to my account including the animalsI would like the cat early buy in with all the rewardsI was not allowed to level up in state fair for two weeks I would like two level upsBecause of the level of play I would have completed all of the above at least one time and not being allowed to play impacted the above and allowing me to complete Final Business Response / [redacted] (4000, 9, 2015/08/25) */ We will continue to communicate with the claimant via original case number XXXXXX-XXXXXXXX ***
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Informed the claimant that the farm bucks was successfully credited on her account and was used in the game to purchased some in game consumable itemsDenied the player's request for refund due to the conditions stipulated in our Terms of Service XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ Thank you very much for your helpThey are telling me I purchased water and if I did it was not meant to beI was more upset because if you check out where they tell you to go to get help you cannot get a hold of anyoneI called twice and tried emailI choose not to play there game any longerThey are not a good company and they have terrible customer serviceAll I wanted from them was an explanationThanks to you I finally have oneI will play with another companyAgain, thank you for for help and quick responseIf you look up there reviews you will see all the complaints
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Zynga has restored the claimant's orignal game dataPlease refer to case # XXXXXX-XXXXXXXX FM
Complaint: [redacted] I am rejecting this response because:Sincerely,Paul [redacted] the business has suspended me for somebody else’s stupidity, I find it unfair that my chips were taken from me
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ We have requested additional information from the claimant to verify the correct account in question and the issue the claimant is experiencing in the gameHS [redacted] - HD
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The business has done nothing besides send me a email refusing to replace my items
Complaint: [redacted] I am rejecting this response because: they refuse to do anythingThey're hiding behind their terms of service using it as a blanket denial for everything they do wrongThey've taken zero responsibility for their own actionsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ We have requested additional information from the claimant to verify the correct account in question and the date of purchaseXXXXXX-XXXXXXXX BB
We have requested confirmation from the claimant that after he completes the account security feature, We will request to re-activate his Poker account [redacted] **
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Advised the claimant that we are already working on the issues she's experiencing in the gameAdded courtesy credits to help her progress in the game # [redacted]
Complaint: [redacted] I am rejecting this response because: I included that information in the original complaintUser name is [redacted] and the email associated with this account is [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/26) */ Acknowledged claimant's feedback and forwarded it to the Zynga Poker TeamEducated him about the certified for fair dealing and certificate of integrity linksDenied claimant's request for refund and provided our Terms and Service link section 9.XXXXXX-XXXXXXXX CA Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response, because its garbage, no matter what your reply is, a track record, is a track recordWhen I make my complaint in front of a civil court of law, which I WILL be doing, I've spent enough money on this website, have all the cards to prove it, I will be providing times, dates, screen shots, as well as multiple multiple complaints on zynga poker about the same issuesThe only way to solve this issue is a refund of at least billion in chips, as well as a letter of apology from Zynga Inc.....you need to fix your platform, and algorithm, before someone starts a company that blows you out of the water, you might want to count your blessings, and be thankful I ***'t get the FCC involved and take a major class action lawsuit out on you, the choice is yours, I expect your reply in hours, or I willlll retain an attorneyGood day Final Business Response / [redacted] (4000, 16, 2015/10/14) */ Zynga has provided the final resolution to the claimant's casePlease refer to original case # XXXXXX-XXXXXXXX CA Final Consumer Response / [redacted] (4200, 19, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not accept their final response, Zynga poker truly is a rigged business period, and I have more than people who want to see them hangCan you spell class action lawsuit? I can, I'll see you in court, I ***'t care if it takes ten years, the longer I wait the more I'll be asking for
Initial Business Response / [redacted] (1000, 5, 2015/06/14) */ Acknowledged and thanked the claimant for the feedback/requestEducated claimant about the releasing of the new features in-gameDenied his request to add Farm Bucks in exchange of an item/rewards from his Inventory.Provided a link where he can submit his feedback/suggestion and educated him about our Support Options for future gameplay concerns.XXXXXX-XXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Zygna did not respond to my complaint about game bugs which did not give me certain rewardsMore specifically, the Order Board, when completed by a Co-op, gives the players of the FavorsI completed enough orders that would complete the Order Board for my Co-opHowever a KNOWN BUG, which was acknowledged by Zygna on their message boards, did not count my completed orders for the Order BoardThe that I was participating with at the time was orders short of the goal and I had at least orders that did not count Also this same bug prevented me from leading the at the end of the week and I did not receive the Water Reward the comes with leading itI have taken many screen captures of this bug which show that I had the orders completed to earn these rewards, but did not receive them due to Zygna's fault Zygna makes it far too easy to mis-click and waste a player's virtual Farmbucks (which are purchased with real currency) without the player intending to spend the FarmbucksI was clicking to water several crops, and I ran out of waterHowever, I still had water sitting in my wells ready to useWhile I was clicking to water these crops an Out of Water pappeared and disappeared as I had been clicking to water a crop in the exact spot that the box appears to spend Farmbucks on a Water packSo without me even being able to even think or decide if I really want to use Farmbucks on Water, Zygna deducts Farmbucks from my account and gives me Water that I did not want or need because I still had the water to use in my wells Here is a good analogy: suppose I go to the food market and bring my toddlerWhen I turn my back for half a second, my toddler puts $worth of cookies in the shopping cartI say no and try to take the cookies out of the cart and put them back on the shelfThe Manager of the store runs up to me and says, "I'M SORRY the cookies are in your cart, YOU HAVE TO PURCHASE THEM." This is what Zygna does with items and Farmbucks in the Farmville game This has happened to me twice: once with a Water pack for Farmbucks and once with a Feed Pack for FarmbucksI did not want either of these foolish purchases, yet I forced to make them due to a sudden pin which I had ZERO recourse in cancellingFurthermore, another Farmbucks misclick purchase was where I intended to buy baby chickens for 16,coins each, and where I had not realized that I clicked on the Adult version which cost Farmbucks eachI would NEVER use Farmbucks on an Adult version of some baby animal that I can buy for coinsCoins are easy to earn in the game and I had millions of coinsWhy would I spend $on Water which I had already, $for Feed of which I could make over 20,Feed with the crops I had to make feed, and $for chickens when I could easily buy the babies with the resources I already had and could ask friends for baby bottles to make the chickens into adults? I WOULD NOT DO THATJust because Zygna has some customers that make foolish purchases does not mean I want to make foolish purchases I want the Favors and the Water reward due to the Order Board bugs and the mis-clicked Farmbucks credited back to my accountFurthermore, I now require permanent access to Premium Support Does Zygna want me to keep making purchases in the future? If Zygna does not satisfy me here, I will never make any purchases again, and I might decide to escalate this complaint beyond the Revdex.comIt will be much cheaper for Zygna to make me a happy customer with the aforementioned demands Final Business Response / [redacted] (4000, 9, 2015/06/22) */ Continue assisting the Claimant by getting the correct game information like the Social Network ID and the registered email to make sure that I am checking the correct accountXXXXXX-XXXXXXXX [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are still negotiating through e-mailI am submitting a response here to extend time
Complaint: [redacted] I am rejecting this response because: Nothing regarding the free or paid to keys dropping fusion parts that do not end up in your inventory has been fixed, and the additional levels I can not play has not fixedThey did compensate me with some free keys but I would like a solution to the problems.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We have informed the player regarding the process on how we deal with players misbehaving in the Tables. Provided link on how he could report abusive behaviors. Reinstated 200M Poker Chips - XXXXXX-XXXXXXXX DR
Zynga has assisted the claimant regarding his/her issuesPlease refer to case # [redacted] AV
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have checked the claimant's game account and were able to verify the purchase reported. Though item has been used, as one time courtesy, we've restored the 20 Farm Bucks dedecuted from the account. Thanked the claimant for the feedback and... educated about the Support Options we offer as well as how to contact our support for future gameplay concerns. XXXXXX-XXXXXXXX KM Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/16) */
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We have assisted the Claimant and provided the necessary informationXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like $of farm buck for what I spent to keep my game level by purchasing resourcesI would like the two current quests complete and all rewards credited to my account including the animalsI would like the cat early buy in with all the rewardsI was not allowed to level up in state fair for two weeks I would like two level upsBecause of the level of play I would have completed all of the above at least one time and not being allowed to play impacted the above and allowing me to complete Final Business Response / [redacted] (4000, 9, 2015/08/25) */ We will continue to communicate with the claimant via original case number XXXXXX-XXXXXXXX ***
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Informed the claimant that the farm bucks was successfully credited on her account and was used in the game to purchased some in game consumable itemsDenied the player's request for refund due to the conditions stipulated in our Terms of Service XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ Thank you very much for your helpThey are telling me I purchased water and if I did it was not meant to beI was more upset because if you check out where they tell you to go to get help you cannot get a hold of anyoneI called twice and tried emailI choose not to play there game any longerThey are not a good company and they have terrible customer serviceAll I wanted from them was an explanationThanks to you I finally have oneI will play with another companyAgain, thank you for for help and quick responseIf you look up there reviews you will see all the complaints
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Zynga has restored the claimant's orignal game dataPlease refer to case # XXXXXX-XXXXXXXX FM
Final resolution was provided on April 18, Please refer to original case # [redacted] JDV
Complaint: [redacted] I am rejecting this response because:Sincerely,Paul [redacted] the business has suspended me for somebody else’s stupidity, I find it unfair that my chips were taken from me
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ We have requested additional information from the claimant to verify the correct account in question and the issue the claimant is experiencing in the gameHS [redacted] - HD
Complaint: [redacted] I am rejecting this response because: They have not done anything with the game and its issues.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The business has done nothing besides send me a email refusing to replace my items
Complaint: [redacted] I am rejecting this response because: they refuse to do anythingThey're hiding behind their terms of service using it as a blanket denial for everything they do wrongThey've taken zero responsibility for their own actionsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ We have requested additional information from the claimant to verify the correct account in question and the date of purchaseXXXXXX-XXXXXXXX BB
We have requested confirmation from the claimant that after he completes the account security feature, We will request to re-activate his Poker account [redacted] **
Final Consumer Response / [redacted] (2000, 6, 2015/05/26) */ Please close
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Advised the claimant that we are already working on the issues she's experiencing in the gameAdded courtesy credits to help her progress in the game # [redacted]