Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Acknowledged claimant's feedback and apologized for the bad experienceEducated claimant about the Fight Carnage eventPlayer details are included on the email sent to [redacted] for players' feedback on the Fight Carnage eventInformed claimant about our Support Options for future game play assistance XXXXXX-XXXXXXXX - ***
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Gave claimant our FV 2's troubleshooting article which contains the new guides on how to improve her game's performanceEscalated this loading issue to FV 2's StudioAddressed her refund request and provided the link for our Terms of Service XXXXXX-XXXXXXXX-***
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ We have requested for the claimant's UID/ZID and the exact date of the purchaseWill provide proper solution for this issue once we receive an update coming from the claimantXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was emailed numerous times but no resolution came about I was told that I had to be a Facebook member in order to get what was takenThis is unaccetableThey clearly stated that they had verified the loss and that I was indeed correct but Zynga wants me to become a Facebook member in order to reimberse me what is owedTotally unacceatableSo just so others dont fall in the same trap I am coninuing my despute Final Business Response / [redacted] (4000, 9, 2016/01/04) */ Zynga has provided the final resolution to the claimant's casePlease refer to original case # XXXXXX-XXXXXXXX **
Initial Business Response / [redacted] (1000, 5, 2015/08/15) */ We have assisted the claimant and provided the necessary informationEducated the claimant of our available support optionsWe've also issued the final resolution to this caseXXXXXX-XXXXXXXX BB Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not satisfied with the response, it says according to sec 2b and that sec contain partanyway zynga said it has proofgive me the detailwhy it was bannedthis is new way of earning incomecheck the forum of zynga too many complain of chip lost or baned for no reasonit lacks securityit access private detailsthis is illigal Final Business Response / [redacted] (4000, 10, 2015/08/21) */ We have already provided the final resolution for the claimant's casePlease refer to original case number XXXXXX-XXXXXXXX BB Final Consumer Response / [redacted] (4200, 12, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) TY for your supportzynga totally disabled my accountcause I seeked your helpzynga is afraid as it is commits fraud
Initial Business Response / [redacted] (1000, 5, 2015/05/23) */ Informed claimant that we will review her request and will update her with the final outcomeXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been over a week since they responded to meI have not heard from with an update or a final decision on this caseI would like some more assistance on getting this issues resolved I am still not able to post to groups in facebook and on occasions my account was disabledI really would like to move my game data to the new facebook account I made which I will stay incognito (to protect my game) Please resolve this ZyngaI know it can be done, it has been done in the past for [redacted] He recommended this to me so I dont understand why the wait Final Business Response / [redacted] (4000, 9, 2015/06/08) */ We are now in communication with the claimant regarding her requestWe are waiting for the claimant to provide us with the necessary information before proceeding with her requestXXXXXX-XXXXXXXX [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company has made positive steps to address my requestLM has been exceptional in dealing with the caseAs such, im happy with the way things are going so far
Initial Business Response / [redacted] (1000, 5, 2015/09/13) */ We have acknowledged the claimant's feedback about the new updates in the game and assured him that it will be reviewed for future game enhancementDenied the claimant's request for refund due to the conditions stipulated in our Terms of Service XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to change it back to the way it was before they introduced the Fight Carnage Final Business Response / [redacted] (4000, 9, 2015/09/17) */ We have already advised the player about the new game updates
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ We have informed the player regarding the suspension of the account due to the violation of the Terms of ServiceLifted suspensionReturned Chips lost due to suspensionGave link for TOSXXXXXX-XXXXXXXX- [redacted] Initial Consumer Rebuttal Also the day in question that there saying I violated there rules I have proof I was in hospital Final Business Response / [redacted] (4000, 9, 2015/05/29) */ Resolution was already provided to player's concernReinstated account and returned ChipsXXXXXX-XXXXXXXX - **
Complaint: [redacted] I am rejecting this response because: I have no idea what that meansI am working with someone on the complaint but it has not been by any means been settled at this point.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/12) */ Acknowledged claimant's feedback and forwarded her feedback to the MafiaWars TeamEducated her about the Fight Carnage eventInformed claimant about our Support Options and to register on our Support siteXXXXXX-XXXXXXXX CA Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Zynga was just a mass email sent to all players, no answers or solutions are offered to fix the game email Thank you for responding to my complaint about Zynga, I have received a response from them to which I am totally unsatisfied with, all they have given me is a survey to fill in and links to nothing in the game that will help, this is the same email being sent out to all other players who have filed a complaint against them, many thousands of players filled in the survey to which Zynga have totally ignored, we have tried to tell them how they have made our games unplayable and worthless, I have spent many thousands of Dollars building up my in game character as a fighter, also I pay a monthly VIP fee of $for the premium benefits for the game, now my game is dead, I wish for the game to return to its original state or request a full refund of all moneys spent, please find enclosed screenshots, from customer support and from in game showing the Fight Carnage was an event, also find enclosed a copy of the email response I got from them in response to them receiving contact from yourselves Final Business Response / [redacted] (4000, 9, 2015/09/15) */ Zynga has provided the final resolution for the claimant's casePlease refer to original case XXXXXX-XXXXXXXX CA Final Consumer Response / [redacted] (4200, 11, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am forwarding you a screen shot of email that was sent to me this morning by Zynga this an automated email which everyone who made complaint has received we have gone through all the proper channels of contacting customer service to the point where they actually closed live chat because they had received so many complaints about the issues that players were having with their game Following a skype meeting with members of the Zynga team a highly respected player was informed that they would revert the game back to the way it was and that the event that has been causing the disruption in the world of mafia wars would be ended but would still be a part of the game and would be players choice to play it that way ....come the Monday yes they reduced the cost to fight a little but the so called carnage event was still there and the only other apparent changes that were made to the game was them adding more for the players to have to do making for a very unhappy mafia wars community players have been sharing their conversations with customer service for weeks now and it is quite apparent that we are being fobbed off at every turn http:// [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ We have requested the claimant to provide us with the specific issues she is encountering within her game for us to determine the proper resolutionXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are working on my issue but I do not want to close this case until there is a complete resolutionI have been corresponding with Zynga Final Business Response / [redacted] (4000, 9, 2015/05/15) */ This is a duplicate of the open case XXXXXX-XXXXXXXX LMWe are now in communication with the claimant and in the process of resolving her issuesXXXXXX-XXXXXXXX **
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Informed our claimant that his account that is registered to " [redacted] @hotmail.com" is currently an inactive poker accountRequested more information for his UID/Account ID in order for us to investigate this furtherEducated about our support optionsXXXXXX-XXXXXXXX - ***
Checked the claimant's account and found out that the coins claimed to be missing were depleted in playing the gameReiterated previous customer support's response to the claimantDenied the claimant's request to add million coins since no coins were missing from the claimantEducated claimant on how to contact support for future game concerns [redacted] **
Complaint: [redacted] I am rejecting this response because: I got an email from zynga, saying :we will no longer be able to credit chips to your accountThanks for your understanding the point is I dont understand ! why copmany cannot take responsibility for poor secure protections of its applications, and why users should suffer from it90% of my buddies for this game lost there chips (got hacked as zynga says) , some of them few times like meplayers very disappointed.I'm not asking for a favor from anyone, I just want to get back what's mine thanks [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/16) */ We have informed the player regarding the suspension of the account due to the violation of the Terms of ServiceWill not reinstate the account - XXXXXX-XXXXXXXX- [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Account was hacked, I personally never violated the terms, I'm not sure what's so hard to understand there Final Business Response / [redacted] (4000, 9, 2015/05/23) */ Informed the player that final decision was made regarding his caseXXXXXX-XXXXXXXX- **
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Player was provided information regarding current max levelWe also provided links for game updates and TOSLastly, we also provided link for Support OptionsXXXXXX-XXXXXXXX - [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) In zynga's response they said there last level is which is not true it is so they do not even know how many levels they have how is the consumer supposed to knowWhen I completed level it says new levels coming soon and has said that for a couple of months.I cannot use the coins on any other game so that are just sitting thereZynga needs to refund my money Final Business Response / [redacted] (4000, 9, 2015/07/14) */ Closing ticketWe have already provided sufficient information regarding the concerns to the playerXXXXXX-XXXXXXXX - [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There game has said new levels coming soon since mayIf they are not creating new levels they beed,to refund my money
Initial Business Response / [redacted] (1000, 5, 2015/12/19) */ Informed claimant that the bird migration pond feature has been activated to her gameEducated her about our Support Options XXXXXX-XXXXXXXX
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided information about the new game update XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ ***Document Attached [redacted] To be honest I am not satisfied with Zynga's reply to my complaintIt seems all my concerns are falling on deaf earsI ***'t want a NEW game I want the game I invested over £20,into, and I have all receipts to prove what I have spent Final Business Response / [redacted] (4000, 10, 2015/09/17) */ We have already provided our stand regarding this matter
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Acknowledged claimant's feedback and apologized for the bad experienceEducated claimant about the Fight Carnage eventPlayer details are included on the email sent to [redacted] for players' feedback on the Fight Carnage eventInformed claimant about our Support Options for future game play assistance XXXXXX-XXXXXXXX - ***
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Gave claimant our FV 2's troubleshooting article which contains the new guides on how to improve her game's performanceEscalated this loading issue to FV 2's StudioAddressed her refund request and provided the link for our Terms of Service XXXXXX-XXXXXXXX-***
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ We have requested for the claimant's UID/ZID and the exact date of the purchaseWill provide proper solution for this issue once we receive an update coming from the claimantXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was emailed numerous times but no resolution came about I was told that I had to be a Facebook member in order to get what was takenThis is unaccetableThey clearly stated that they had verified the loss and that I was indeed correct but Zynga wants me to become a Facebook member in order to reimberse me what is owedTotally unacceatableSo just so others dont fall in the same trap I am coninuing my despute Final Business Response / [redacted] (4000, 9, 2016/01/04) */ Zynga has provided the final resolution to the claimant's casePlease refer to original case # XXXXXX-XXXXXXXX **
Zynga has assisted the claimant regarding his/her issuesPlease refer to case # [redacted] BB
Initial Business Response / [redacted] (1000, 5, 2015/08/15) */ We have assisted the claimant and provided the necessary informationEducated the claimant of our available support optionsWe've also issued the final resolution to this caseXXXXXX-XXXXXXXX BB Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not satisfied with the response, it says according to sec 2b and that sec contain partanyway zynga said it has proofgive me the detailwhy it was bannedthis is new way of earning incomecheck the forum of zynga too many complain of chip lost or baned for no reasonit lacks securityit access private detailsthis is illigal Final Business Response / [redacted] (4000, 10, 2015/08/21) */ We have already provided the final resolution for the claimant's casePlease refer to original case number XXXXXX-XXXXXXXX BB Final Consumer Response / [redacted] (4200, 12, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) TY for your supportzynga totally disabled my accountcause I seeked your helpzynga is afraid as it is commits fraud
Initial Business Response / [redacted] (1000, 5, 2015/05/23) */ Informed claimant that we will review her request and will update her with the final outcomeXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been over a week since they responded to meI have not heard from with an update or a final decision on this caseI would like some more assistance on getting this issues resolved I am still not able to post to groups in facebook and on occasions my account was disabledI really would like to move my game data to the new facebook account I made which I will stay incognito (to protect my game) Please resolve this ZyngaI know it can be done, it has been done in the past for [redacted] He recommended this to me so I dont understand why the wait Final Business Response / [redacted] (4000, 9, 2015/06/08) */ We are now in communication with the claimant regarding her requestWe are waiting for the claimant to provide us with the necessary information before proceeding with her requestXXXXXX-XXXXXXXX [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company has made positive steps to address my requestLM has been exceptional in dealing with the caseAs such, im happy with the way things are going so far
We will continue our communication with the claimant via emailPlease refer to case # [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/13) */ We have acknowledged the claimant's feedback about the new updates in the game and assured him that it will be reviewed for future game enhancementDenied the claimant's request for refund due to the conditions stipulated in our Terms of Service XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to change it back to the way it was before they introduced the Fight Carnage Final Business Response / [redacted] (4000, 9, 2015/09/17) */ We have already advised the player about the new game updates
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ We have informed the player regarding the suspension of the account due to the violation of the Terms of ServiceLifted suspensionReturned Chips lost due to suspensionGave link for TOSXXXXXX-XXXXXXXX- [redacted] Initial Consumer Rebuttal Also the day in question that there saying I violated there rules I have proof I was in hospital Final Business Response / [redacted] (4000, 9, 2015/05/29) */ Resolution was already provided to player's concernReinstated account and returned ChipsXXXXXX-XXXXXXXX - **
Zynga has provided the final resolution to the claimant's issue dated July Please refer to original case # [redacted] KM
Complaint: [redacted] I am rejecting this response because: I have no idea what that meansI am working with someone on the complaint but it has not been by any means been settled at this point.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/12) */ Acknowledged claimant's feedback and forwarded her feedback to the MafiaWars TeamEducated her about the Fight Carnage eventInformed claimant about our Support Options and to register on our Support siteXXXXXX-XXXXXXXX CA Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Zynga was just a mass email sent to all players, no answers or solutions are offered to fix the game email Thank you for responding to my complaint about Zynga, I have received a response from them to which I am totally unsatisfied with, all they have given me is a survey to fill in and links to nothing in the game that will help, this is the same email being sent out to all other players who have filed a complaint against them, many thousands of players filled in the survey to which Zynga have totally ignored, we have tried to tell them how they have made our games unplayable and worthless, I have spent many thousands of Dollars building up my in game character as a fighter, also I pay a monthly VIP fee of $for the premium benefits for the game, now my game is dead, I wish for the game to return to its original state or request a full refund of all moneys spent, please find enclosed screenshots, from customer support and from in game showing the Fight Carnage was an event, also find enclosed a copy of the email response I got from them in response to them receiving contact from yourselves Final Business Response / [redacted] (4000, 9, 2015/09/15) */ Zynga has provided the final resolution for the claimant's casePlease refer to original case XXXXXX-XXXXXXXX CA Final Consumer Response / [redacted] (4200, 11, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am forwarding you a screen shot of email that was sent to me this morning by Zynga this an automated email which everyone who made complaint has received we have gone through all the proper channels of contacting customer service to the point where they actually closed live chat because they had received so many complaints about the issues that players were having with their game Following a skype meeting with members of the Zynga team a highly respected player was informed that they would revert the game back to the way it was and that the event that has been causing the disruption in the world of mafia wars would be ended but would still be a part of the game and would be players choice to play it that way ....come the Monday yes they reduced the cost to fight a little but the so called carnage event was still there and the only other apparent changes that were made to the game was them adding more for the players to have to do making for a very unhappy mafia wars community players have been sharing their conversations with customer service for weeks now and it is quite apparent that we are being fobbed off at every turn http:// [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ We have requested the claimant to provide us with the specific issues she is encountering within her game for us to determine the proper resolutionXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are working on my issue but I do not want to close this case until there is a complete resolutionI have been corresponding with Zynga Final Business Response / [redacted] (4000, 9, 2015/05/15) */ This is a duplicate of the open case XXXXXX-XXXXXXXX LMWe are now in communication with the claimant and in the process of resolving her issuesXXXXXX-XXXXXXXX **
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Informed our claimant that his account that is registered to " [redacted] @hotmail.com" is currently an inactive poker accountRequested more information for his UID/Account ID in order for us to investigate this furtherEducated about our support optionsXXXXXX-XXXXXXXX - ***
Checked the claimant's account and found out that the coins claimed to be missing were depleted in playing the gameReiterated previous customer support's response to the claimantDenied the claimant's request to add million coins since no coins were missing from the claimantEducated claimant on how to contact support for future game concerns [redacted] **
Complaint: [redacted] I am rejecting this response because: I got an email from zynga, saying :we will no longer be able to credit chips to your accountThanks for your understanding the point is I dont understand ! why copmany cannot take responsibility for poor secure protections of its applications, and why users should suffer from it90% of my buddies for this game lost there chips (got hacked as zynga says) , some of them few times like meplayers very disappointed.I'm not asking for a favor from anyone, I just want to get back what's mine thanks [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/16) */ We have informed the player regarding the suspension of the account due to the violation of the Terms of ServiceWill not reinstate the account - XXXXXX-XXXXXXXX- [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Account was hacked, I personally never violated the terms, I'm not sure what's so hard to understand there Final Business Response / [redacted] (4000, 9, 2015/05/23) */ Informed the player that final decision was made regarding his caseXXXXXX-XXXXXXXX- **
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Player was provided information regarding current max levelWe also provided links for game updates and TOSLastly, we also provided link for Support OptionsXXXXXX-XXXXXXXX - [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) In zynga's response they said there last level is which is not true it is so they do not even know how many levels they have how is the consumer supposed to knowWhen I completed level it says new levels coming soon and has said that for a couple of months.I cannot use the coins on any other game so that are just sitting thereZynga needs to refund my money Final Business Response / [redacted] (4000, 9, 2015/07/14) */ Closing ticketWe have already provided sufficient information regarding the concerns to the playerXXXXXX-XXXXXXXX - [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There game has said new levels coming soon since mayIf they are not creating new levels they beed,to refund my money
Initial Business Response / [redacted] (1000, 5, 2015/12/19) */ Informed claimant that the bird migration pond feature has been activated to her gameEducated her about our Support Options XXXXXX-XXXXXXXX
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided information about the new game update XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ ***Document Attached [redacted] To be honest I am not satisfied with Zynga's reply to my complaintIt seems all my concerns are falling on deaf earsI ***'t want a NEW game I want the game I invested over £20,into, and I have all receipts to prove what I have spent Final Business Response / [redacted] (4000, 10, 2015/09/17) */ We have already provided our stand regarding this matter