Informed claimant to provided additional information for us to further investigate her concernWas able to verify that claimant's been contacting our Customer Support team since February 7, with the same concernPlease refer to helpshift ticket number: [redacted] for the additional steps done regarding claimant's issue
Complaint: [redacted] I am rejecting this response because:Nothing has been done they sent one Email saying they have identified the problem b ut were putting it in a list of prioritiesThis is the same canned answer I got, back in DecemberI do not believe the Zynga is really trying to resolve thisI think they are hoping I will just go away, which I do not intend toI will accept one of the offers I have made to them, or if they want to put an offer on the table I will consider it I not playing rough, I just want to play, and have them fix my issue, then I would be happy Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Zynga assisted the claimant regarding the issues being reportedPlease refer to case # XXXXXX-XXXXXXXX MR
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ We have provided information to the claimant regarding our support optionsWe have also provided alternate ways to contact supportWe have also denied request for a refund and provided the links to our Terms of Purchase and Terms of Service XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because I tried all the addresses they gave me and they ***'t workIt takes me straight to zynga support it goes around in circlesYou come right back to zynga supportYou can find no way to fix or to get your farm fixedI just wish that all the multiple people complaing about this same problem would get in touch with youThis doesn't workit still goes around in circles [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/09) */ We have already provided the instruction on how claimant can reach our supportXXXXXX-XXXXXXXX PB Final Consumer Response / [redacted] (4200, 11, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried what they gave me and it just goes in circlesI am now down to almost no fuel, and will soon have to quit my farms because I can't get in touch with Zynga to report that I need my friends back in the market stall to buy goods to make fuelI am very sad and sorry that I won't be able to play anymoreYou just can't get them to help youThe numbers they give me take me right to the same place that doesn't do anything but send you in circlesSincerely, [redacted] B [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ We advised the claimant that her case is a unique case and was already escalated to our Studio for resolutionWe will keep in touch with claimant regarding the status of this particular case XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although they fixed the issue they never said that it was a unique case until they responded to your letterI ***'t like they way they've treated me, but I love the gameSo, you have to take the good with the bad, or the bad with the good, as the case may beMost of the time, they're pretty supportiveThank you for your help
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsXXXXXX-XXXXXXXX HD
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided more information about the new game update XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) it is an auto message being sent to every player of the product that is contacting right nowthey are only trying to smooth over and are lying , nothing is being done for those who are unhappy with product would attach photo copy of email they sent but cant figure out ho wso copying and pasting it here for you to view [redacted] @zynga.com via x958xdeXXXXXo7.6-j52ieac.na26.bnc.salesforce.com Sep (days ago) to me Hello ***, This is [redacted] and your Mafia Wars concern has been escalated to me through the Revdex.com We appreciate your honest feedback regarding the new game updates in Mafia WarsPlease trust that this will be considered for future game enhancements as we do value our players' ideas and comments regarding the game to help us make Mafia Wars more enjoyable for every player Here's where you can see information about the NEW game update: https://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXXXXXX...⇄ For additional game play concern, please contact our Customer Support Team directly: http://zynga.tm/d0J Thank you for your understanding about this matter For your reference, here is the incident number for this issue: XXXXXX-XXXXXXXX Regards, [redacted] Zynga Executive Relations ref:_ [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/17) */ We have already provided our official statement regarding this issue
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided information about the new game update XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing Zynga sent was a form letter stating they made the change to FightThey told me in the letter to send complaints to Customer SupportBut they have shut down most of Customer Support and the only thing ANY player receives is a form letter to state what we already know, that they are using the Carnage formula in fightThe only adjustment they made was to let us initially attack with less stamina, but the end result is the EXACTLY the same This week [redacted] is taking a poll of MW playersThe question is, "Do you want all of Carnage removed from your game?" https://www.facebook.com/events/XXXXXXXXXXXXXXXX/ So far less than 5% of players vote NO Zynga is playing semantics and distorting the truthThey kept the formula for Carnage permanently as their new FightThey told us they would give us Classic Fight in one city and have notAnd until they give us Classic Fight in all cities, I will not pay them another centNeither will most MW players Zynga never showed the players the results of their own surveys on CarnageBut they never asked outright like we did this ONE question being asked in the [redacted] poll Everyday MW loses large numbers of good players from the game due to Zynga's Carnage formula being used in Fight permanently Zynga continues to lie and "handle" us with form lettersThey keep saying all this was to improve performance in the gameHowever, the number of player reporting improved performance is so extremely low that I suspect the ones saying it work directly for Zynga After Zynga lied to their shareholders and continue to lie to the players, this is a news story and it surprises me Zynga is getting away with this with no repercussions Final Business Response / [redacted] (4000, 11, 2015/09/24) */ We have already provided our official statement regarding the new update in Mafia Wars XXXXXX-XXXXXXXX **
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Acknowledged claimant's issue and feedbackEscalated the case to FarmVille Country Escape Studio for further review and will let her know once there's already an updateEducated claimant on how to contact Customer Support for future gaming concernsXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted and was told that I would receive items back that were lost to meI received some of those itemsI was told the dog was a special event item so I received anotherAll that was fineI did not receive the cat and responded to the email that I receivedI was also supposed to receive two "ring bearer" dogs back that had been taken awayI never received them and I wasted time and "keys" trying to complete the eventI received a response telling me I would get the two dogs for the event and asking me what cats were available on my list in my gameI responded directly to the email I was sent with the answerIn the second email there was a link to FACEBOOK CONNECT to report issuesNO place on their website is there a place to contact customer service directly if you already have an issue being fixedMy zynga account and my Amazon game are both linked to my FB accountI tried filling out form on my Kindle and it just said I already had a ticket in process and would not allow me to respondI tried online and the only place I could email anything was a bug report but once I pressed submit it stated that "no one would respondIt was just to improve game playI was not "educated" on how to contact customer servicethere is no way to do sowith an open ticket I cannot contact themi tried responding directly to the email I received from [redacted] zynga player advocate"I have not gotten a responseI contacted Amazon about the game and they gave me the email of [redacted] @zynga.com but I tried that and the email bounced back to me The website gives Zynga an A+ rating from the Revdex.comThere is no way with all of the angry complaints listed recently that is true I had hoped when I received the first email that we had come to a compromise and that things would be taken care ofApparently customer service is not a number one priority The issue is NOT RESOLVED as of yetThey have not followed through with all they said they would do in the email I receivedI can submit a copy of said email if necessary Final Business Response / [redacted] (4000, 9, 2015/06/15) */ Response has already been sent to the claimant with the final items needed to be added on her gameAlso, information has been provided about the other support optionsPlease refer to original case XXXXXX-XXXXXXXX KM
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We have educated the claimant about the Support Options we offer to our players and advised her to perform some troubleshooting steps to help the loading status of her gameWe have also made some adjustments in her account for the gift request and neighbor visits We also found some violations of our Terms of Service on the claimant's account and warned her about the possible outcome of her violation XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy that my farm got fixed finally,however I would like to know in exact detail what terms I have violated.I do not nor would I ever use a cheat engine of any sort.The items on my farm have been earned or paid for with farm bucks.I have an extra workshop that was placed on my farm many months ago that I can not get rid of ,it will not even allow me to put the extra one in storage I was indeed directed on how to reach customer support,I had tried those steps repeatedly to no avail ,before deciding to file a complaint Now I am worried my account will be shut down I have spent well over $1,possibly even over $2,on my farm I do not want to lose it for them thinking I am somehow cheating Final Business Response / [redacted] (4000, 9, 2015/07/21) */ We have already advised the player that the use of third party applications or site is a violation of our Terms of Service( TOS) and provided a link to our TOS
Complaint: [redacted] I am rejecting this response because: I do not believe Zynga is working on this issue, or that they will come to any conclusion that will be acceptableIn every support request that I have submitted, they say there is nothing they will do, or they just delete the requestI submitted another support request and asked if they were working on it on 8/3/and it was just deleted without a response I would like for the request to be forwarded to their highest manager, and taken seriously I have also emailed their VIP player person ( [redacted] ) like I was directed to do, and have had responseI emailed this person times on different dates, and this person will not respond I would like to have the credits that I won ($billion) added to my account, or ALL the money I have spent playing this game/buying credits Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/06/24) */ We have informed the claimant that her issue is now being reviewed by our Billing TeamXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Well, they said they are "looking into it" Although did not refund my money, this is fine
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ We have already escalated the claimant's case to our game Studio for their expert attentionWe will get back to the claimant once we have updates Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this is the standard response to all complaints to zynga in regards to their gamesI have been hearing this response for months but they continue to take money with no resolution from people, and no way other than filing a complaint with the Revdex.com to get in touch with support Final Business Response / [redacted] (4000, 20, 2016/01/15) */ We have already resolved the claimant's original concern and she can freely contact our Customer Support Team for additional game play issues XXXXXX-XXXXXXXX MC Final Consumer Response / [redacted] (2000, 22, 2016/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Here is my final response, I have contacted support, they continue to ignore my requests, as they always doThis is an awful company and they rip people offPeriodEnd of Story
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Denied claimant's request for chips replacement since the previous agent already credited his account with million chips as a one-time courtesyXXXXXX-XXXXXXXX **
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ # [redacted] Requested more information to further assist the claimantWill assist the claimant once the necessary information are obtained and escalate the issue if needed Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) they fixed the issue and put back most of credits the game took during issues
Initial Business Response / [redacted] (1000, 7, 2016/01/26) */ Requested for the claimant's ZID and date of the gold bar purchase#XXXXX BB
Informed claimant to provided additional information for us to further investigate her concernWas able to verify that claimant's been contacting our Customer Support team since February 7, with the same concernPlease refer to helpshift ticket number: [redacted] for the additional steps done regarding claimant's issue
Complaint: [redacted] I am rejecting this response because:Nothing has been done they sent one Email saying they have identified the problem b ut were putting it in a list of prioritiesThis is the same canned answer I got, back in DecemberI do not believe the Zynga is really trying to resolve thisI think they are hoping I will just go away, which I do not intend toI will accept one of the offers I have made to them, or if they want to put an offer on the table I will consider it I not playing rough, I just want to play, and have them fix my issue, then I would be happy Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Zynga assisted the claimant regarding the issues being reportedPlease refer to case # XXXXXX-XXXXXXXX MR
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ We have provided information to the claimant regarding our support optionsWe have also provided alternate ways to contact supportWe have also denied request for a refund and provided the links to our Terms of Purchase and Terms of Service XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because I tried all the addresses they gave me and they ***'t workIt takes me straight to zynga support it goes around in circlesYou come right back to zynga supportYou can find no way to fix or to get your farm fixedI just wish that all the multiple people complaing about this same problem would get in touch with youThis doesn't workit still goes around in circles [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/09) */ We have already provided the instruction on how claimant can reach our supportXXXXXX-XXXXXXXX PB Final Consumer Response / [redacted] (4200, 11, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried what they gave me and it just goes in circlesI am now down to almost no fuel, and will soon have to quit my farms because I can't get in touch with Zynga to report that I need my friends back in the market stall to buy goods to make fuelI am very sad and sorry that I won't be able to play anymoreYou just can't get them to help youThe numbers they give me take me right to the same place that doesn't do anything but send you in circlesSincerely, [redacted] B [redacted]
Zynga has assisted the claimant regarding his/her issuesPlease refer to case # [redacted] CA
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ We advised the claimant that her case is a unique case and was already escalated to our Studio for resolutionWe will keep in touch with claimant regarding the status of this particular case XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although they fixed the issue they never said that it was a unique case until they responded to your letterI ***'t like they way they've treated me, but I love the gameSo, you have to take the good with the bad, or the bad with the good, as the case may beMost of the time, they're pretty supportiveThank you for your help
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsXXXXXX-XXXXXXXX HD
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided more information about the new game update XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) it is an auto message being sent to every player of the product that is contacting right nowthey are only trying to smooth over and are lying , nothing is being done for those who are unhappy with product would attach photo copy of email they sent but cant figure out ho wso copying and pasting it here for you to view [redacted] @zynga.com via x958xdeXXXXXo7.6-j52ieac.na26.bnc.salesforce.com Sep (days ago) to me Hello ***, This is [redacted] and your Mafia Wars concern has been escalated to me through the Revdex.com We appreciate your honest feedback regarding the new game updates in Mafia WarsPlease trust that this will be considered for future game enhancements as we do value our players' ideas and comments regarding the game to help us make Mafia Wars more enjoyable for every player Here's where you can see information about the NEW game update: https://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXXXXXX...⇄ For additional game play concern, please contact our Customer Support Team directly: http://zynga.tm/d0J Thank you for your understanding about this matter For your reference, here is the incident number for this issue: XXXXXX-XXXXXXXX Regards, [redacted] Zynga Executive Relations ref:_ [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/17) */ We have already provided our official statement regarding this issue
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We have acknowledged the claimant's feedback and provided information about the new game update XXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing Zynga sent was a form letter stating they made the change to FightThey told me in the letter to send complaints to Customer SupportBut they have shut down most of Customer Support and the only thing ANY player receives is a form letter to state what we already know, that they are using the Carnage formula in fightThe only adjustment they made was to let us initially attack with less stamina, but the end result is the EXACTLY the same This week [redacted] is taking a poll of MW playersThe question is, "Do you want all of Carnage removed from your game?" https://www.facebook.com/events/XXXXXXXXXXXXXXXX/ So far less than 5% of players vote NO Zynga is playing semantics and distorting the truthThey kept the formula for Carnage permanently as their new FightThey told us they would give us Classic Fight in one city and have notAnd until they give us Classic Fight in all cities, I will not pay them another centNeither will most MW players Zynga never showed the players the results of their own surveys on CarnageBut they never asked outright like we did this ONE question being asked in the [redacted] poll Everyday MW loses large numbers of good players from the game due to Zynga's Carnage formula being used in Fight permanently Zynga continues to lie and "handle" us with form lettersThey keep saying all this was to improve performance in the gameHowever, the number of player reporting improved performance is so extremely low that I suspect the ones saying it work directly for Zynga After Zynga lied to their shareholders and continue to lie to the players, this is a news story and it surprises me Zynga is getting away with this with no repercussions Final Business Response / [redacted] (4000, 11, 2015/09/24) */ We have already provided our official statement regarding the new update in Mafia Wars XXXXXX-XXXXXXXX **
Zynga has assisted the claimant regarding his issuesPlease refer to case # [redacted] RR
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Acknowledged claimant's issue and feedbackEscalated the case to FarmVille Country Escape Studio for further review and will let her know once there's already an updateEducated claimant on how to contact Customer Support for future gaming concernsXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted and was told that I would receive items back that were lost to meI received some of those itemsI was told the dog was a special event item so I received anotherAll that was fineI did not receive the cat and responded to the email that I receivedI was also supposed to receive two "ring bearer" dogs back that had been taken awayI never received them and I wasted time and "keys" trying to complete the eventI received a response telling me I would get the two dogs for the event and asking me what cats were available on my list in my gameI responded directly to the email I was sent with the answerIn the second email there was a link to FACEBOOK CONNECT to report issuesNO place on their website is there a place to contact customer service directly if you already have an issue being fixedMy zynga account and my Amazon game are both linked to my FB accountI tried filling out form on my Kindle and it just said I already had a ticket in process and would not allow me to respondI tried online and the only place I could email anything was a bug report but once I pressed submit it stated that "no one would respondIt was just to improve game playI was not "educated" on how to contact customer servicethere is no way to do sowith an open ticket I cannot contact themi tried responding directly to the email I received from [redacted] zynga player advocate"I have not gotten a responseI contacted Amazon about the game and they gave me the email of [redacted] @zynga.com but I tried that and the email bounced back to me The website gives Zynga an A+ rating from the Revdex.comThere is no way with all of the angry complaints listed recently that is true I had hoped when I received the first email that we had come to a compromise and that things would be taken care ofApparently customer service is not a number one priority The issue is NOT RESOLVED as of yetThey have not followed through with all they said they would do in the email I receivedI can submit a copy of said email if necessary Final Business Response / [redacted] (4000, 9, 2015/06/15) */ Response has already been sent to the claimant with the final items needed to be added on her gameAlso, information has been provided about the other support optionsPlease refer to original case XXXXXX-XXXXXXXX KM
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We have educated the claimant about the Support Options we offer to our players and advised her to perform some troubleshooting steps to help the loading status of her gameWe have also made some adjustments in her account for the gift request and neighbor visits We also found some violations of our Terms of Service on the claimant's account and warned her about the possible outcome of her violation XXXXXX-XXXXXXXX MC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy that my farm got fixed finally,however I would like to know in exact detail what terms I have violated.I do not nor would I ever use a cheat engine of any sort.The items on my farm have been earned or paid for with farm bucks.I have an extra workshop that was placed on my farm many months ago that I can not get rid of ,it will not even allow me to put the extra one in storage I was indeed directed on how to reach customer support,I had tried those steps repeatedly to no avail ,before deciding to file a complaint Now I am worried my account will be shut down I have spent well over $1,possibly even over $2,on my farm I do not want to lose it for them thinking I am somehow cheating Final Business Response / [redacted] (4000, 9, 2015/07/21) */ We have already advised the player that the use of third party applications or site is a violation of our Terms of Service( TOS) and provided a link to our TOS
Complaint: [redacted] I am rejecting this response because:They have done absolutely nothing to rectify the situation Sincerely,Jeff [redacted]
Zynga will continue to assist the claimant regarding his/her issuesPlease refer to original case # [redacted] **
Complaint: [redacted] I am rejecting this response because: I do not believe Zynga is working on this issue, or that they will come to any conclusion that will be acceptableIn every support request that I have submitted, they say there is nothing they will do, or they just delete the requestI submitted another support request and asked if they were working on it on 8/3/and it was just deleted without a response I would like for the request to be forwarded to their highest manager, and taken seriously I have also emailed their VIP player person ( [redacted] ) like I was directed to do, and have had responseI emailed this person times on different dates, and this person will not respond I would like to have the credits that I won ($billion) added to my account, or ALL the money I have spent playing this game/buying credits Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/06/24) */ We have informed the claimant that her issue is now being reviewed by our Billing TeamXXXXXX-XXXXXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Well, they said they are "looking into it" Although did not refund my money, this is fine
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ We have already escalated the claimant's case to our game Studio for their expert attentionWe will get back to the claimant once we have updates Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this is the standard response to all complaints to zynga in regards to their gamesI have been hearing this response for months but they continue to take money with no resolution from people, and no way other than filing a complaint with the Revdex.com to get in touch with support Final Business Response / [redacted] (4000, 20, 2016/01/15) */ We have already resolved the claimant's original concern and she can freely contact our Customer Support Team for additional game play issues XXXXXX-XXXXXXXX MC Final Consumer Response / [redacted] (2000, 22, 2016/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Here is my final response, I have contacted support, they continue to ignore my requests, as they always doThis is an awful company and they rip people offPeriodEnd of Story
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Denied claimant's request for chips replacement since the previous agent already credited his account with million chips as a one-time courtesyXXXXXX-XXXXXXXX **
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ # [redacted] Requested more information to further assist the claimantWill assist the claimant once the necessary information are obtained and escalate the issue if needed Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) they fixed the issue and put back most of credits the game took during issues