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1st Choice Fishing Charters Reviews (114)

Thank you so much for bringing *** [redacted] 's complaint to our attentionedWeddingWire reached out to [redacted] on numerous occasions to respond to the complaint and his concerns and have not heard backShould he wish to continue discussions, we invite him to respond to our requests for a call at his convenienceHe may also reach out to us at [email protected] should he need any help in reaching the correct parties to address any issues he may haveAll the best,Dan S*Director, Customer Experience

Thank you for bringing [redacted] ***'s complaint to our attentionSince signing up with WeddingWire, our team has worked with [redacted] on numerous occasions on how to reap the benefit of his listing, including recommendations on how to best build out his storefront to the importance of following up on all leads that come inHowever, at no time did we promise any amount of leads when he accepted his 1-year agreement with us back in MayFinally, with any advertising opportunity on any of our websites, we typically do not see a full ROI achieved quickly and do believe it takes timeTherefore, we recommend that [redacted] continue to work with his Customer Success Manager to help grow his presence on WeddingWire.We look forward to working more with [redacted] in the near future.Best,Dan S*Associate Director, Customer Care

Dear Revdex.com,Thank you very much for passing along the response (case # [redacted] ) from [redacted] of [redacted] to usAs explained previously, WeddingWire is rather strict when it comes to our review policyWhen a review is submitted on our site, a reviewer must include an email address when submitting their review in the event WeddingWire needs to contact that reviewer for verification purposesIt is important to also note that individuals can choose to submit an anonymous review, if they do not want their personal information to be shared with the publicWhen a reviewer chooses to post an anonymous review, their event date and full name are hidden and not shared with the vendorThis particular reviewer that published feedback about their experience working with [redacted] , chose to submit an anonymous "Private User" reviewPer our Terms of Use WeddingWire only allows reviews to be posted by individuals that conducted business directly with the vendor they submitted a review forIn order to determine whether or not a review abides by our Terms of Use, WeddingWire requires the reviewer - via the email address they submitted when posting their review - sends us either a signed contract with both parties signatures OR a proof of payment (i.ecashed check, bank statement, etc.)This particular anonymous reviewer sent us both a signed contract and multiple proofs of payment, which is more than the required documentation WeddingWire needs to ensure a review abides by our Terms of UseAs this vendor initially requested, we reached out to the reviewer again after receiving an initial proof of payment, to then receive additional proofs of payment and the signed contractTherefore, we have more than enough documentation to ensure this individual was in fact a paying customer of [redacted] , and therefore the review abides by WeddingWire's Terms of Use and will be reinstated on our platformDue to our privacy policy, WeddingWire does not disclose personal documents or information we receive from a reviewer to any third partiesJust as we do not disclose vendor personal information with third parties, we also do not disclose reviewer personal informationWe respect a reviewer's decision to publish anonymous feedback, and will not disclose the documents they sent to WeddingWire to verify their review without their permissionIf this vendor would like to obtain the documents we received from this reviewer, they would need to receive a court order requesting said documentsOr, if the vendor would like to send us a blank copy of their contract, we would be more than happy to compare it to the information we received from the reviewerHowever, considering we received more proof than solely a signed contract, this would not necessarily mean the outcome of the verification process would change, but we would be more than happy to look over their contract.We definitely understand that this business is frustrated that they received a negative review from one of their clients, but since the review abides by our review policy and was in fact written by a client of theirs, the review is permitted on our siteWe will not be removing the review, nor will we be requesting any further information than already received from the reviewerWe would be happy to help the vendor draft a response to the review to share their perspective when this review is reinstated, and as mentioned look over a copy of their blank contractHowever, beyond that, the verification process for this review has been thoroughly explained to this vendor and has been verified more than our process requiresTherefore, WeddingWire considers this matter closed and will wait to receive the formal court order and/or blank copy of the contract directly from this business.Sincerely,Emma G [redacted] Senior Representative, Customer Care

Thank you for bringing [redacted] ***'s complaint to our attention as we strive to ensure all wedding professionals who use our platform have the best experience possibleSince receiving this complaint, we have been in touch with [redacted] regarding his listing and working with him directly toward a postive ROI in his investmentShould the Revdex.com or [redacted] need anything further regarding this matter, we are available at anytimeBest, Dan S*Associate Director, Customer Care

Dear Revdex.com,Thank you very much for passing along the case [redacted] from [redacted] to us [redacted] purchased a Professional listing for her business on October 18, for the duration of twelve months, with the option to cancel the listing after the sixth month of the agreement After processing [redacted] request to cancel the listing, WeddingWire provided her a refund for the unused portion of the listing and sent the refund on May 20, to the address provided by [redacted] *** As [redacted] ***'s refund has been processed and her listing has been returned to a Lite listing, we consider this matter closedSincerely,Emma G [redacted] Senior Customer Care Representative

Thank you for bringing [redacted] 's complaint to our attentionHopefully I can help clarify some of the issues our client mentioned and others we know were of concern:- WeddingWire is always transparent about its contract terms when bringing on new clients, which is why on September 6, 2016, WeddingWire wrote [redacted] a welcome email which reminded her of the terms of the agreement to include the length of the contract at months - We understand the client was also upset since all five of her reviews were not present on her storefrontWeddingWire flags reviews for many reasons, and in this instance, reached out to [redacted] on multiple occasions stating we were willing to reach out to verify these reviews on her behalf as it's beneficial for both WeddingWire and our clients to have as many reviews as possible.- Regarding the removal of business information, WeddingWire requires vendors to provide specific documentation to change their business nameWhen [redacted] tried to change their business name to "Null," WeddingWire responded saying that in order to change this information we would require proof of such change which we would happily do on her behalf once the correct documentationIn the end, WeddingWire is more than willing to work with [redacted] to help find ROI in her investmentBest,Dan S***

Thank you for bringing Ms [redacted] 's complaint to our attentionAt this time, Ms [redacted] will not be charged anything further to the card she removed for paymentHowever, should she wish to return to WeddingWire, she may need to settle her unpaid balance from her previous contract before gaining access to our platformBest,Dan S***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for bringing [redacted] 's additional concerns to our attentionBelow outlines specific details where we feel confident about our listing agreement:On April 20, 2016, WeddingWire sent [redacted] an email outlining the specifics of what packages and contracts would be available to him at that time, clearly stating that a contract with our services would be for months with a special offer to terminate after months [redacted] also received an email receipt when signing up with WeddingWire, including a link to our Terms of Purchase which described our policiesLastly, [redacted] left a voicemail for our team on June 10, 2016, whereby he acknowledged receiving an email from his Sales Representative explicitly outlining the terms of our agreementWe do not wish to diminutize [redacted] 's concern by any means; however, we are confident that we did not communicate to [redacted] any offers other than what was outlined provided we shared the terms of his agreement before he signed on with our platformShould [redacted] be interested, we are determined to go the distance and help him find the positive ROI in our platform and look forward to discussing our relationship further

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am a small business and I know my clients personallyI have explained to wedding wire that the review have received is a reviewIn my opinion wedding wire is handling this situation VERY badlyI will be deleting my wedding wire account and not associating myself with them anymoreThey have also made the comment that I have to have a court order to see the contract the "reviewer" leftIf my signature is on ANY paperwork by law I have the right to see itThere not providing me with this information that I have requestedSo at this time I would like if Revdex.com could help me get a copy of this contract I would appreciate itEven if it has the reviewers name is marked outIf this is not possible I would like to know at least how the contract was signedWhenever it was received what signature from [redacted] is on there Regards, [redacted]

Thank you for bringing this complaint to our attentionSince receiving this alert, WeddingWire reached out immediately to remedy the issue and since has come to an amicable solutionShould anyone have further questions or concerns about this case, please reach out at anytime to [email protected],Dan S*Associate Director, Customer Care

From: [redacted] < [redacted] .***@***.com>Date: Mon, Feb 15, at 2:PMSubject: Complaint ResolvedTo: [email protected],I would like the record to reflect that my complaint # [redacted] - WeddingWire was resolved to my satisfaction I am not able to make that change to the complaint on the website since it has been closed.Thank you, [redacted] ***

From: [redacted] < [redacted] >Date: Thu, Dec 8, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >My complaint for Wedding Wire has been resolved, thank you!

Dear Revdex.com,Thank you for bringing to our attention complaint # [redacted] submitted by [redacted] [redacted] purchased a Featured listing on July 29, WeddingWire made several attempts in April 2015, May 2015, and June to contact [redacted] in an effort to assist her in updating her payment information, with our last outreach being June 2, via email As she was not able to provide us with correct billing information, her account access was suspended and the agreement and listing were terminated.In regards to the review [redacted] describes, we have disputed the review that was left for her business on her behalf and are currently waiting for verification If the review is determined to be verified based on our verification process, the review will be placed back on to the account If the review is not able to be verified, then the review will no longer be visible on the account.Sincerely,Emma G [redacted] Senior Customer Care RepresentativeWeddingWire

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We've been in contact about a resolution, & they have been wildly unwilling to come to a resolution that is even remotely in my favorThey've rejected consistently any notion of responsibility on their part, & the only method of resolution that they've mentioned is that they aren't in the wrong, & while they can't provide any proof of the agreement they want to hold me to something that I did not agree toThis is why I've opened this dispute in the first place, because of WeddingWire's complete unwillingness to come to a resolution that isn't in their favorRegards, Devin B***

Dear Revdex.com,Thank you for passing along the case # [redacted] from [redacted] regarding her account with WeddingWireWe reached out to [redacted] via email on January 28thOur Vice-President of Customer Experience reached out directly to [redacted] ***, our message cited below [redacted] *** entered an annual agreement with WeddingWire that provided her the opportunity to exit the agreement without penalty after six months [redacted] contacted her credit card issuer and chose to stop the monthly payments after three monthsHowever, the advertising services, CRM tools, access to education solutions and all of the other benefits of premium membership were provided up to, and beyond, the time she chose to stop paymentWe are prepared to address any account changes, questions, review disputes, or other concerns through [email protected] Email sent to [redacted] 1/28/---------- [redacted] ,I'm so sorry you had an experience with us at WeddingWire that led to you submitting a Revdex.com complaintI was hoping to talk to you to better understand the allegations of fraudulent practices of our sales teamWe take these claims very seriously and I'd like to know more so I can take appropriate action internallyPlease let me know when you might be available for a brief callWhen we talk I'd also be happy to share more details about the items belowFrom your statement to the Revdex.com there appears to be some misunderstanding about what happens after stopping paymentThe fears you cite are unfounded and against our policiesFor example:Removing Storefront Content - Even though you can no longer login to manage your account, you can always email us at [email protected] and request that we "inactivate" your accountThis removes all of the content except for basic business information and any reviews left by usersManaging Reviews - WeddingWire does not leave reviews for wedding professionalsEverIf you are worried about reviews after losing account access, then please know that you can ALWAYS dispute a review--regardless of your status with WeddingWire--by emailing [email protected] and requesting the disputeFrom there we follow the same validation procedures as every other review disputeYou are not disadvantaged in this process by no longer being a paying customerChanging Business Name - We accept name changes all the timeBut once there are reviews for the business we ask for some validationThis is to prevent people from trying to remove their negative reviews by simply renaming their business, and a way to ensure the reviews our users see are valid and pertain to the appropriate businessIf you have changed your business name from that which you used when previously gathering reviews, we're happy to help you with thatAgain, [email protected] will start that process of collecting and reviewing the documentationClosing Your Account - The information you received was correctIf you want access to your account to make changes, add photos/videos, etcthen you would need to honor the minimum requirement of your agreementIn this case, six monthsHowever, you do not have to honor the agreement to make the changes you seek to makeWhether storefront content, reviews, or even a business name change, our support line will gladly help you with thisI hope this clears up the concerns about possible negative consequencesWhat you found on the internet is incorrect and just not how we operateI hope we get the opportunity to talk about the process that led to your purchase decisionIf we have people misleading wedding professionals then I want to address it immediatelyThank you for your time and please let me know when might be a good day to connect

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for bringing case # [redacted] to our attention and hopefully we can help clear any confusion for both Mr [redacted] and the Revdex.com.On January 13, 2016, WeddingWire sent Mr [redacted] a confirmation email stating his advertising term would be months at an agreement upon monthly rate WeddingWire has also been in contact with Mr [redacted] consistently since his agreement, working diligently to help improve ROI as part of our unwavering commitment to our clientsMoving forward, WeddingWire will reach out to Mr [redacted] in hopes to find an amicable solutionBest,Dan S*Associate Director, Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am not accepting the complacent nature in the handling of my account throughout my entire tenure with Wedding WireThe only time we received any sort of attention or communication was when it was time for renewal We have met with our peers who have also left Wedding Wire or are in the process of leaving Wedding Wire and all share the exact same experience that we are currently going through We are looking for more accountability on the part of Wedding Wire who clearly is only out for collecting monthly dues without regard for actually performing a service to their vendors Since filing our complaint we have been in direct contact with over other photographers in our geographical location and beyond that have or are in the process of leaving Wedding Wire due to the same reasons, yet NOTHING is being done to hold this organization accountable that is collection hundreds of thousands of dollars from photographers Regards, [redacted]

Hello and thank you for sending us [redacted] 's responseWe are sorry to hear that she is still unhappy with conversations that occurred via the Revdex.com, email, and phoneWeddingWire does not make any guarantees of traffic, inquiries, or bookings received over the course of their one-year contract termWith that said, we do continue to extend the offer to to talk in more detail about their account as our team is always willing to work with our advertisers to help them maximize their ROI with WW based on their unique business goalsBest,Dan S*Associate Director, Customer Care

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