??Dear Revdex.com,Thank you very much for passing along the case (#10601592) from [redacted] in regards to the '[redacted]' WeddingWire account to us. When WeddingWire inactivates business listings on our site, we remove all private information. This includes the vendor's personal...
information and any content they uploaded to the account themselves ('About Us' text, FAQ answers, photos, videos, etc.). However, all public information will always remain in our catalog, which includes a business' name, phone number, and business address. Also, all reviews remain on WeddingWire as they are the full editorial rights of the individuals who publish the content. Once a business listing is inactivated, it simply remains as a place holder for all the reviews posted for the account, since each review must be linked with the business the client wrote the review for.This vendor disputed the three negative reviews on their account on April 29, 2015 and they are actively being verified by our Dispute Team. Once a review is disputed, it is temporarily hidden on a vendor's public storefront, so these reviews are currently not displaying for this business. WeddingWire will be reaching out to each reviewer directly to verify by either a signed contract or proof of payment whether or not the reviewer was a legitimate client of the vendor. If we receive the requested documentation that shows these reviewers were in fact clients of '[redacted]', then the reviews will be reinstated. However, if we do not receive the necessary documentation to verify these reviews, then the reviews will be removed. WeddingWire only removes reviews that violate our Terms of Use (section 13, specifically). WeddingWire wants vendors to be in control over their WeddingWire account and any reviews they receive, which is why the dispute process was put in place. Vendors are always able to dispute a review they believe is fraudulent or violates WeddingWire's Terms of Use.Lastly, a WeddingWire support representative informed this vendor on April 29, 2015 that the email address [email protected] can be used to contact our Legal Team, which is also included in our Terms of Use.If this vendor would like us to inactivate their account, we would be happy to do so. However, as mentioned, the public business information and any reviews that are verified and reinstated, and any future reviews posted, will always remain. Sincerely,Catherine C[redacted]Associate Director, Customer Care
From: [redacted] <[redacted]>Date: Thu, Dec 8, 2016 at 5:40 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>My complaint for Wedding...
Thank you for bringing Ms. [redacted]'s complaint to our attention. At this time, Ms. [redacted] will not be charged anything further to the card she removed for payment. However, should she wish to return to WeddingWire, she may need to settle her unpaid balance from her previous contract before gaining access to our platform. Best,Dan S[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have received a refund so you can close the claim. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,Thank you very much for passing along the case (#[redacted]) from [redacted] of [redacted] to us. WeddingWire serves as a neutral platform for newlyweds to share their experiences with the community. These experiences in the form of a written review are the full opinion...
and editorial rights of the client of a business. Unless a review violates WeddingWire’s Terms of Use, we do not remove reviews. To determine whether or not a review abides by or violates WeddingWire’s Terms of Use, a vendor is able to formally dispute any review their business receives by logging in to their WeddingWire account.This business has formally disputed this particular negative review from within their WeddingWire account, which means it is hidden on their public storefront. The WeddingWire Dispute Team has reached out to the reviewer requesting either a signed contract or proof of payment verifying whether or not they were in fact a paying customer of [redacted]. If we receive the necessary documentation verifying this individual was in fact a client of theirs, the review will be reinstated on the [redacted] account. If we do not receive the necessary documentation, then the review will be removed entirely. The reviewer has a total of 60 days from the start of this process (which was on 10/27) to send us the necessary documentation. We spoke to [redacted] from [redacted] on Friday 10/30/2015 morning at 11:30am and explained our review policy and verification process in detail to him. Since [redacted] is now aware of our Terms of Use and our verification process in full, WeddingWire considers this matter closed.Sincerely,Emma G[redacted]Senior Representative, Customer Care
Thank you for bringing Ms. [redacted]'s complaint to our attention! Our team reached out to her the day we received the complaint and have been able to address this issue directly. At this time, we consider this specific complaint rectified but always available to address any issues Ms. [redacted] has...
in the future. Should the Revdex.com wish to discuss further, feel free to contact us directly at any time. All the best,Dan S[redacted]Director, Customer Experience
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com, Thank you very much for passing along the case (#[redacted]) from [redacted] to us. WeddingWire is a neutral platform that functions solely as a space where wedding members and vendor members can connect for a particular type of service or product. We are not a wedding product or...
service provider, and are not involved in or a party to the actual transaction between members. Therefore, we have no control over the quality, accuracy, safety, or legality of the transactions that take place on our website, or the accuracy of listings, or the ability of vendors to provide items or services. Most importantly, WeddingWire is not responsible for the actions or inactions of any wedding members or vendor members that utilize our platform. More importantly, there is no fee for our wedding members to utilize any of the functions on WeddingWire - [redacted] used WeddingWire.com to find her vendor for free. Wedding members are able to search for vendors, gather information about their services, and read reviews about that business for free, similar to many other review platform sites.We understand this individual may have contacted a vendor through our platform to provide services for their wedding, but any transaction that took place was between the client and the vendor directly. WeddingWire is never involved in any transaction between a vendor and their clients. Unfortunately, since WeddingWire is a neutral platform, we do not get involved in any issues or disputes between a client and a vendor. We highly encourage [redacted] to contact the business directly to resolve any issues she might have. Sincerely, Emma G[redacted]Senior Customer Care Representative
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance in resolving this matter!
Regards,
[redacted]
Thank you for bringing this complaint to our attention. Since receiving this alert, WeddingWire reached out immediately to remedy the issue and since has come to an amicable solution. Should anyone have further questions or concerns about this case, please reach out at anytime to...
[email protected]. Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Our teams reached out to her directly to resolve the issue as quickly as possible and have come to an agreed-upon resolution. At this time we consider this matter closed but are available at anytime should [redacted]...
[redacted] or the Revdex.com wish to discuss this issue further. All the best,Dan S[redacted]Director, Customer Experience
Thank you for bringing [redacted]'s compliant to our attention. On September 1, [redacted] received an email outlining terms of our agreement to be a 1 year commitment. We also reached out numerous times over the past week in order to connect and address his concerns directly and have not heard back....
WeddingWire is committed to providing all wedding professionals the utmost in support and strategy when managing their account, and hope to connect with [redacted] soon so that we can help him make the most of his WeddingWire listing. Best,Dan S[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Wed, Aug 17, 2016 at 1:24 PMSubject: Re: Complaint Response ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>WeddingWire is the only website that I have used for advertising that insists on keeping the businesses listed that no longer exist, regardless of whether there are reviews or not. Listing my business as one that does wedding makeup when I do not is false advertising and I do not want my business to be a part of that. It is unethical and clearly an attempt to pad the website and attract customers. When people call me, I have to tell them I am no longer in business, and that WeddingWire is using my business to falsely advertise. I am sure you will lose potential customers by continuing to advertise a product that does not exist. I want my business name removed from the site immediately.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I do not agree that they have addressed my concerns regarding my account.I did not understand their response in the previous messages regarding the standing of my account. Until I have a clear understanding of where my account stands, I don't feel that the matter is settled. They must notify me that they have closed out my account and any removed any balances due before I will feel that the issue is resolved.
Regards,
[redacted]
??Dear Revdex.com,Thank you very much for passing along the case (#10601592) from [redacted] in regards to the '[redacted]' WeddingWire account to us. When WeddingWire inactivates business listings on our site, we remove all private information. This includes the vendor's personal...
information and any content they uploaded to the account themselves ('About Us' text, FAQ answers, photos, videos, etc.). However, all public information will always remain in our catalog, which includes a business' name, phone number, and business address. Also, all reviews remain on WeddingWire as they are the full editorial rights of the individuals who publish the content. Once a business listing is inactivated, it simply remains as a place holder for all the reviews posted for the account, since each review must be linked with the business the client wrote the review for.This vendor disputed the three negative reviews on their account on April 29, 2015 and they are actively being verified by our Dispute Team. Once a review is disputed, it is temporarily hidden on a vendor's public storefront, so these reviews are currently not displaying for this business. WeddingWire will be reaching out to each reviewer directly to verify by either a signed contract or proof of payment whether or not the reviewer was a legitimate client of the vendor. If we receive the requested documentation that shows these reviewers were in fact clients of '[redacted]', then the reviews will be reinstated. However, if we do not receive the necessary documentation to verify these reviews, then the reviews will be removed. WeddingWire only removes reviews that violate our Terms of Use (section 13, specifically). WeddingWire wants vendors to be in control over their WeddingWire account and any reviews they receive, which is why the dispute process was put in place. Vendors are always able to dispute a review they believe is fraudulent or violates WeddingWire's Terms of Use.Lastly, a WeddingWire support representative informed this vendor on April 29, 2015 that the email address [email protected] can be used to contact our Legal Team, which is also included in our Terms of Use.If this vendor would like us to inactivate their account, we would be happy to do so. However, as mentioned, the public business information and any reviews that are verified and reinstated, and any future reviews posted, will always remain. Sincerely,Catherine C[redacted]Associate Director, Customer Care
From: [redacted] <[redacted]>Date: Thu, Dec 8, 2016 at 5:40 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>My complaint for Wedding...
Wire has been resolved, thank you!
Thank you for bringing Ms. [redacted]'s complaint to our attention. At this time, Ms. [redacted] will not be charged anything further to the card she removed for payment. However, should she wish to return to WeddingWire, she may need to settle her unpaid balance from her previous contract before gaining access to our platform. Best,Dan S[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have received a refund so you can close the claim. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,Thank you very much for passing along the case (#[redacted]) from [redacted] of [redacted] to us. WeddingWire serves as a neutral platform for newlyweds to share their experiences with the community. These experiences in the form of a written review are the full opinion...
and editorial rights of the client of a business. Unless a review violates WeddingWire’s Terms of Use, we do not remove reviews. To determine whether or not a review abides by or violates WeddingWire’s Terms of Use, a vendor is able to formally dispute any review their business receives by logging in to their WeddingWire account.This business has formally disputed this particular negative review from within their WeddingWire account, which means it is hidden on their public storefront. The WeddingWire Dispute Team has reached out to the reviewer requesting either a signed contract or proof of payment verifying whether or not they were in fact a paying customer of [redacted]. If we receive the necessary documentation verifying this individual was in fact a client of theirs, the review will be reinstated on the [redacted] account. If we do not receive the necessary documentation, then the review will be removed entirely. The reviewer has a total of 60 days from the start of this process (which was on 10/27) to send us the necessary documentation. We spoke to [redacted] from [redacted] on Friday 10/30/2015 morning at 11:30am and explained our review policy and verification process in detail to him. Since [redacted] is now aware of our Terms of Use and our verification process in full, WeddingWire considers this matter closed.Sincerely,Emma G[redacted]Senior Representative, Customer Care
Thank you for bringing Ms. [redacted]'s complaint to our attention! Our team reached out to her the day we received the complaint and have been able to address this issue directly. At this time, we consider this specific complaint rectified but always available to address any issues Ms. [redacted] has...
in the future. Should the Revdex.com wish to discuss further, feel free to contact us directly at any time. All the best,Dan S[redacted]Director, Customer Experience
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com, Thank you very much for passing along the case (#[redacted]) from [redacted] to us. WeddingWire is a neutral platform that functions solely as a space where wedding members and vendor members can connect for a particular type of service or product. We are not a wedding product or...
service provider, and are not involved in or a party to the actual transaction between members. Therefore, we have no control over the quality, accuracy, safety, or legality of the transactions that take place on our website, or the accuracy of listings, or the ability of vendors to provide items or services. Most importantly, WeddingWire is not responsible for the actions or inactions of any wedding members or vendor members that utilize our platform. More importantly, there is no fee for our wedding members to utilize any of the functions on WeddingWire - [redacted] used WeddingWire.com to find her vendor for free. Wedding members are able to search for vendors, gather information about their services, and read reviews about that business for free, similar to many other review platform sites.We understand this individual may have contacted a vendor through our platform to provide services for their wedding, but any transaction that took place was between the client and the vendor directly. WeddingWire is never involved in any transaction between a vendor and their clients. Unfortunately, since WeddingWire is a neutral platform, we do not get involved in any issues or disputes between a client and a vendor. We highly encourage [redacted] to contact the business directly to resolve any issues she might have. Sincerely, Emma G[redacted]Senior Customer Care Representative
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance in resolving this matter!
Regards,
[redacted]
Thank you for bringing this complaint to our attention. Since receiving this alert, WeddingWire reached out immediately to remedy the issue and since has come to an amicable solution. Should anyone have further questions or concerns about this case, please reach out at anytime to...
[email protected]. Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Our teams reached out to her directly to resolve the issue as quickly as possible and have come to an agreed-upon resolution. At this time we consider this matter closed but are available at anytime should [redacted]...
[redacted] or the Revdex.com wish to discuss this issue further. All the best,Dan S[redacted]Director, Customer Experience
Thank you for bringing [redacted]'s compliant to our attention. On September 1, [redacted] received an email outlining terms of our agreement to be a 1 year commitment. We also reached out numerous times over the past week in order to connect and address his concerns directly and have not heard back....
WeddingWire is committed to providing all wedding professionals the utmost in support and strategy when managing their account, and hope to connect with [redacted] soon so that we can help him make the most of his WeddingWire listing. Best,Dan S[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Wed, Aug 17, 2016 at 1:24 PMSubject: Re: Complaint Response ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>WeddingWire is the only website that I have used for advertising that insists on keeping the businesses listed that no longer exist, regardless of whether there are reviews or not. Listing my business as one that does wedding makeup when I do not is false advertising and I do not want my business to be a part of that. It is unethical and clearly an attempt to pad the website and attract customers. When people call me, I have to tell them I am no longer in business, and that WeddingWire is using my business to falsely advertise. I am sure you will lose potential customers by continuing to advertise a product that does not exist. I want my business name removed from the site immediately.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I do not agree that they have addressed my concerns regarding my account.I did not understand their response in the previous messages regarding the standing of my account. Until I have a clear understanding of where my account stands, I don't feel that the matter is settled. They must notify me that they have closed out my account and any removed any balances due before I will feel that the issue is resolved.
Regards,
[redacted]