We appreciate *** ***' response and hope to shed some additional background/support to this case.On March 1st, *** ***' sent his initial request to his Customer Success Manager to cancel his accountIt wasn't until completion that we understood that this was not *** ***' true request and that he wished to discuss this further (which WeddingWire was happy to comply)Our team gave *** *** various options on how we could continue his relationship with WeddingWire, however, *** *** came to the conclusion to move forward with the termination of his accountWhile we contend that we should have reached out for verification prior to the initial cancellation, WeddingWire quickly moved forward to rectify the issue and meet *** ***' needs. Should *** *** feels that the end result was not what he wanted, we welcome him to reach back out at anytime to discuss this matter further
Thank you for bringing case #*** to our attention. Since receiving this complaint, WeddingWire reached out to the client with strategic guidance on how to benefit from our platform and look forward to working with him over the following monthsAt this time, we consider this matter
closed. Best,Dan S*Associate Director, Customer Care
I am rejecting this response because:Apparently I am not the only vendor that has had this problem with weddingwire and I did not agree to a month term when I signed up the rep I signed up with just clicked on this and clicked on that and took my paymentThank you weddingwire for just taking my money and not doing a damn thing for meI will make sure I tell other vendors that I know NOT to deal with wedding wireRegards,
*** ***
Thank you for bringing *** ***' complaint to our attentionWe have reached out to him directly to rectify the issueShould the Revdex.com or *** *** wish to reach out to us further, please feel free to reach us directly at [email protected] for more information.Best,Dan S*Associate Director, Customer Care
Dear Revdex.com,Thank you for passing along this case (#***) submitted by *** *** ***. *** *** purchased a Professional listing with WeddingWire with a standard term of monthsShe was eligible for, and received a special offer confirming she has the right to terminate the contract
early for any reason after the completion of six months of paid serviceAfter discussing her account with a member of our Customer Success team, *** *** confirmed that she understood the agreement and her intent to exercise the early termination clause at the earliest possible dateWe will proactively reach out to her as this date approaches to confirm her decision and proceed based on her request at that timeWe are prepared to fully meet the obligations of the agreement and are being proactive in responding to *** ***'s preferences at the earliest possible timeTherefore, we consider this matter closed.Sincerely,Emma G***Senior Customer Care Representative
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
NotWeddingwire doesn't have the right to pick policy. It come down to Business ethicsWeddingwire never experienced to service to past on posted judgment.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Thank you again for bringing *** ***s concern to our attentionAgain, we ask that she reach out to her Sales representative to discuss the status of her account as we recently made changes we feel will benefit herShould *** *** have problems finding ways of getting in touch with her Sales representative, we are happy to assist at [email protected],Dan S***
Thank you again for bringing *** ***'s response to our attentionWhile WeddingWire understands this is not *** ***'s ideal outcome, we are confident this was a just recourse as:- *** *** was notified on June the contract was a 12-month term - days prior to ratifying our contract, and- This information was repeated on June with a link to our Terms of Purchase in a welcome email WeddingWire provided full transparency and details on the terms of the agreementEven so, given *** ***'s dismay, WeddingWire made an exception and (1) provided a refund and, (2) agreed to terminate the remainder of her contract. Best,Dan S*Associate Director, Customer Care
WeddingWire notified *** *** on February 5, 2016, that WeddingWire would inactivate her account per her request; however, we do retain the right to keep basic publicly available business information live on the site for our users to leave reviews about that business. We
allow any legitimate client of a business to leave a review for the services they contract, therefore, once a business has been added to the network, we do not completely remove the listing. Upon multiple attempts to provide her login capabilities per her request, WeddingWire also reached out to *** *** on February 8, 2016, to confirm that she did want her account inactivatedSince then, we have not heard from *** *** to proceedUpon sending approval to [email protected], we are prepared to address any account changes, questions, review disputes, or other concerns she may have
Dear Revdex.com,Thank you for passing along this response for case #*** from *** *** to usHowever, WeddingWire is a neutral platform and we do not get involved in any issues between a business and their customersIf this vendor had any issues with their client, then they will need to address those issues with their client or customer directly. WeddingWire can only ensure content published on our site abides by our guidelinesPer our Terms of Use, WeddingWire only permits reviews to be posted by actual paying customers of a businessIf an individual was a paying customer of a business and received services from that vendor, then they are permitted to publish their opinion of those services within a review on our siteHowever, at the same time ,a vendor is able to post their own perspective or opinion about that client or the situation within their response to the reviewTherefore, both sides can be shared. WeddingWire does not and will not verify content within a review or try to determine the accuracy of statements made in a review, simply because reviews are opinions of the publishers (clients).Now, if a vendor ever believes a review posted about their business is not written by an actual customer of theirs, or violates WeddingWire's Terms of Use in any other way (i.eprofane language, duplicate review, etc.) then that vendor is always encouraged to formally dispute the review, which every vendor is able to doThe review posted by 'Private User' for *** *** *** *** *** has already been disputed on his behalfTherefore, the review is hidden and not displaying on their public storefrontWhile it is hidden, WeddingWire will reach out to the reviewer and request they send either a signed contract or proof of payment to verify whether or not they were in fact a customer of *** *** *** *** ***. If we receive the necessary documentation from this reviewer proving they were a paying customer, then the review will be reinstatedIf we do not receive the documentation, then the review will remain hiddenThis is our process for all disputed reviews. The WeddingWire Dispute Team has already reached out to *** *** about this disputed reviewHe has been fully informed about the process, our review policy,, and his options regarding this reviewSince the review is currently under the dispute process and is hidden, WeddingWire considers this matter closed.Sincerely,Emma G***Senior Representative, Customer Care
Thank you for bringing *** ***' complaint to our attentionWeddingWire reached out directly to her to resolve the issue immediately and have come to an agreed upon resolutionAt this time we consider this matter closed but available at anytime should either *** *** or the Revdex.com wish to
follow up. Best,Dan S*Associate Director, Customer Care
Thank you for bringing case number *** to our attention. On June 4, 2014, WeddingWire terminated *** ***'s account and when asked to fully remove content from his storefront, WeddingWire stated that the name, address, and phone number for his is public information and can legally be
published as listed per our TOUPublicly available business information remains in the system as a placeholder for current and potential future reviews left for that businessReviews are the editorial content of the individual who wrote them. *** *** can regain access to his account when the issue of non-payment is resolvedHe has also been provided with the information needed to contact our Legal department directlyWe consider this matter closed
Dear Revdex.com,Thank you for passing along *** ***'s concerns regarding his WeddingWire account through case #*** to us.On February 15, 2016, WeddingWire reached out to *** *** concerning the December and January payments *** *** states he was billed forWe followed up on Tuesday, February 16,
2016, with another reminder that we were prepared to reactivate his contract and compensate him for the time the listing was downAt this time, we have not heard back from *** ***Upon receiving documentation from *** *** that he was indeed billed for these two months, we are ready to move forward as previously stated.Sincerely,Dan S*Associate Director, Customer Care
From: Emma G*** Date: Fri, Jun 5, at 3:PMSubject: Response to Complaint ***To: *** *** Dear Revdex.com,Thank you for passing along *** ***' concerns regarding her WeddingWire account through case *** to us.On April 22,
*** ***' purchased a Professional listing with WeddingWire for a term of months After receiving *** ***' complaints, a representative from our Customer Success team reached out to *** *** to provide her with the option to terminate her agreement and listing After explaining WeddingWire's termination process, *** *** chose to terminate her agreement and listingSince her listing has been terminated, we consider this matter closed.Sincerely,Emma G***Senior Customer Care Representative--
Thank you for bringing this client's complaint to our attentionSince receiving notification of this complaint, our team reached out to this client on March 27, March 28, and March to discuss options regarding their accountUnfortunately we have not heard back from the client; however, we are
available at anytime to resume communication with the hope to rectify their concerns as quickly as possibleShould the Revdex.com or the client wish to discuss this further, please feel free to email us at [email protected],Dan S*Associate Director, Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing [redacted]'s complaint to our attention. Since signing up with WeddingWire, our team has worked with [redacted] on numerous occasions on how to reap the benefit of his listing, including recommendations on how to best build out his storefront to the importance of following up on...
all leads that come in. However, at no time did we promise any amount of leads when he accepted his 1-year agreement with us back in May. Finally, with any advertising opportunity on any of our websites, we typically do not see a full ROI achieved quickly and do believe it takes time. Therefore, we recommend that [redacted] continue to work with his Customer Success Manager to help grow his presence on WeddingWire.We look forward to working more with [redacted] in the near future.Best,Dan S[redacted]Associate Director, Customer Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because I informed the company to call me on my cell and still haven't received any phone calls.
Regards,
[redacted]
We appreciate *** ***' response and hope to shed some additional background/support to this case.On March 1st, *** ***' sent his initial request to his Customer Success Manager to cancel his accountIt wasn't until completion that we understood that this was not *** ***' true request and that he wished to discuss this further (which WeddingWire was happy to comply)Our team gave *** *** various options on how we could continue his relationship with WeddingWire, however, *** *** came to the conclusion to move forward with the termination of his accountWhile we contend that we should have reached out for verification prior to the initial cancellation, WeddingWire quickly moved forward to rectify the issue and meet *** ***' needs. Should *** *** feels that the end result was not what he wanted, we welcome him to reach back out at anytime to discuss this matter further
Thank you for bringing case #*** to our attention. Since receiving this complaint, WeddingWire reached out to the client with strategic guidance on how to benefit from our platform and look forward to working with him over the following monthsAt this time, we consider this matter
*Associate Director, Customer Care
closed. Best,Dan S
I am rejecting this response because:Apparently I am not the only vendor that has had this problem with weddingwire and I did not agree to a month term when I signed up the rep I signed up with just clicked on this and clicked on that and took my paymentThank you weddingwire for just taking my money and not doing a damn thing for meI will make sure I tell other vendors that I know NOT to deal with wedding wireRegards,
*** ***
Thank you for bringing *** ***' complaint to our attentionWe have reached out to him directly to rectify the issueShould the Revdex.com or *** *** wish to reach out to us further, please feel free to reach us directly at [email protected] for more information.Best,Dan
*Associate Director, Customer Care
S
Dear Revdex.com,Thank you for passing along this case (#***) submitted by *** *** ***. *** *** purchased a Professional listing with WeddingWire with a standard term of monthsShe was eligible for, and received a special offer confirming she has the right to terminate the contract
early for any reason after the completion of six months of paid serviceAfter discussing her account with a member of our Customer Success team, *** *** confirmed that she understood the agreement and her intent to exercise the early termination clause at the earliest possible dateWe will proactively reach out to her as this date approaches to confirm her decision and proceed based on her request at that timeWe are prepared to fully meet the obligations of the agreement and are being proactive in responding to *** ***'s preferences at the earliest possible timeTherefore, we consider this matter closed.Sincerely,Emma G***Senior Customer Care Representative
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
NotWeddingwire doesn't have the right to pick policy. It come down to Business ethicsWeddingwire never experienced to service to past on posted judgment.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Thank you again for bringing *** ***s concern to our attentionAgain, we ask that she reach out to her Sales representative to discuss the status of her account as we recently made changes we feel will benefit herShould *** *** have problems finding ways of getting in touch with her Sales representative, we are happy to assist at [email protected],Dan S***
Thank you again for bringing *** ***'s response to our attentionWhile WeddingWire understands this is not *** ***'s ideal outcome, we are confident this was a just recourse as:- *** *** was notified on June the contract was a 12-month term - days prior to ratifying our contract, and- This information was repeated on June with a link to our Terms of Purchase in a welcome email WeddingWire provided full transparency and details on the terms of the agreementEven so, given *** ***'s dismay, WeddingWire made an exception and (1) provided a refund and, (2) agreed to terminate the remainder of her contract. Best,Dan S
*Associate Director, Customer Care
WeddingWire notified *** *** on February 5, 2016, that WeddingWire would inactivate her account per her request; however, we do retain the right to keep basic publicly available business information live on the site for our users to leave reviews about that business. We
allow any legitimate client of a business to leave a review for the services they contract, therefore, once a business has been added to the network, we do not completely remove the listing. Upon multiple attempts to provide her login capabilities per her request, WeddingWire also reached out to *** *** on February 8, 2016, to confirm that she did want her account inactivatedSince then, we have not heard from *** *** to proceedUpon sending approval to [email protected], we are prepared to address any account changes, questions, review disputes, or other concerns she may have
Dear Revdex.com,Thank you for passing along this response for case #*** from *** *** to usHowever, WeddingWire is a neutral platform and we do not get involved in any issues between a business and their customersIf this vendor had any issues with their client, then they will need to address those issues with their client or customer directly. WeddingWire can only ensure content published on our site abides by our guidelinesPer our Terms of Use, WeddingWire only permits reviews to be posted by actual paying customers of a businessIf an individual was a paying customer of a business and received services from that vendor, then they are permitted to publish their opinion of those services within a review on our siteHowever, at the same time ,a vendor is able to post their own perspective or opinion about that client or the situation within their response to the reviewTherefore, both sides can be shared. WeddingWire does not and will not verify content within a review or try to determine the accuracy of statements made in a review, simply because reviews are opinions of the publishers (clients).Now, if a vendor ever believes a review posted about their business is not written by an actual customer of theirs, or violates WeddingWire's Terms of Use in any other way (i.eprofane language, duplicate review, etc.) then that vendor is always encouraged to formally dispute the review, which every vendor is able to doThe review posted by 'Private User' for *** *** *** *** *** has already been disputed on his behalfTherefore, the review is hidden and not displaying on their public storefrontWhile it is hidden, WeddingWire will reach out to the reviewer and request they send either a signed contract or proof of payment to verify whether or not they were in fact a customer of *** *** *** *** ***. If we receive the necessary documentation from this reviewer proving they were a paying customer, then the review will be reinstatedIf we do not receive the documentation, then the review will remain hiddenThis is our process for all disputed reviews. The WeddingWire Dispute Team has already reached out to *** *** about this disputed reviewHe has been fully informed about the process, our review policy,, and his options regarding this reviewSince the review is currently under the dispute process and is hidden, WeddingWire considers this matter closed.Sincerely,Emma G***Senior Representative, Customer Care
Thank you for bringing *** ***' complaint to our attentionWeddingWire reached out directly to her to resolve the issue immediately and have come to an agreed upon resolutionAt this time we consider this matter closed but available at anytime should either *** *** or the Revdex.com wish to
*Associate Director, Customer Care
follow up. Best,Dan S
Thank you for bringing case number *** to our attention. On June 4, 2014, WeddingWire terminated *** ***'s account and when asked to fully remove content from his storefront, WeddingWire stated that the name, address, and phone number for his is public information and can legally be
published as listed per our TOUPublicly available business information remains in the system as a placeholder for current and potential future reviews left for that businessReviews are the editorial content of the individual who wrote them. *** *** can regain access to his account when the issue of non-payment is resolvedHe has also been provided with the information needed to contact our Legal department directlyWe consider this matter closed
Dear Revdex.com,Thank you for passing along *** ***'s concerns regarding his WeddingWire account through case #*** to us.On February 15, 2016, WeddingWire reached out to *** *** concerning the December and January payments *** *** states he was billed forWe followed up on Tuesday, February 16,
*Associate Director, Customer Care
2016, with another reminder that we were prepared to reactivate his contract and compensate him for the time the listing was downAt this time, we have not heard back from *** ***Upon receiving documentation from *** *** that he was indeed billed for these two months, we are ready to move forward as previously stated.Sincerely,Dan S
From: Emma G*** Date: Fri, Jun 5, at 3:PMSubject: Response to Complaint ***To: *** *** Dear Revdex.com,Thank you for passing along *** ***' concerns regarding her WeddingWire account through case *** to us.On April 22,
*** ***' purchased a Professional listing with WeddingWire for a term of months After receiving *** ***' complaints, a representative from our Customer Success team reached out to *** *** to provide her with the option to terminate her agreement and listing After explaining WeddingWire's termination process, *** *** chose to terminate her agreement and listingSince her listing has been terminated, we consider this matter closed.Sincerely,Emma G***Senior Customer Care Representative--
Thank you for bringing this client's complaint to our attentionSince receiving notification of this complaint, our team reached out to this client on March 27, March 28, and March to discuss options regarding their accountUnfortunately we have not heard back from the client; however, we are
*Associate Director, Customer Care
available at anytime to resume communication with the hope to rectify their concerns as quickly as possibleShould the Revdex.com or the client wish to discuss this further, please feel free to email us at [email protected],Dan S
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing [redacted]'s complaint to our attention. Since signing up with WeddingWire, our team has worked with [redacted] on numerous occasions on how to reap the benefit of his listing, including recommendations on how to best build out his storefront to the importance of following up on...
all leads that come in. However, at no time did we promise any amount of leads when he accepted his 1-year agreement with us back in May. Finally, with any advertising opportunity on any of our websites, we typically do not see a full ROI achieved quickly and do believe it takes time. Therefore, we recommend that [redacted] continue to work with his Customer Success Manager to help grow his presence on WeddingWire.We look forward to working more with [redacted] in the near future.Best,Dan S[redacted]Associate Director, Customer Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because I informed the company to call me on my cell and still haven't received any phone calls.
Regards,
[redacted]