[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:We've been in contact about a resolution, & they have been wildly unwilling to come to a resolution that is even remotely in my favor. They've rejected consistently any notion of responsibility on their part, & the only method of resolution that they've mentioned is that they aren't in the wrong, & while they can't provide any proof of the agreement they want to hold me to something that I did not agree to. This is why I've opened this dispute in the first place, because of WeddingWire's complete unwillingness to come to a resolution that isn't in their favor. Regards,
Devin B[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I wish you could hear the recording of the silly excuses for "conversations" I've had with Wedding Wire and their so-called attempts to help. As reflected in the other consistency in the other complaints this is a poor excuse for a business. The fact that they maintain an "A+" rating with the Revdex.com is so questionable! Lesson learned. Every other "lead company", you pay PER LEAD and get refunds if the leads were unreachable. Wedding Wire really has a great business plan for their own interests. Promise traffic (not leads), lock the small business into a 1 year contract, then sit back and collect $115+/month for doing nothing.
Regards,
[redacted]
Thank you for bringing [redacted]'s complaint to our attention as WeddingWire takes all concerns from our vendors very seriously. Since the complaint, WeddingWire reached out to [redacted] and have since come to a mutually agreed-upon solution to the matter at hand. Should...
[redacted] or the Revdex.com wish to discuss his particular case, are are available at anytime to do so. Best,Dan S[redacted]Associate Director, Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for passing along Ms. [redacted]'s concerns regarding her WeddingWire account via case #[redacted]. In response to Ms. [redacted]’s complaints, advertisers on our site enter into a one-year agreement as stipulated in her contract. WeddingWire also reached out to Ms. [redacted] via email on April 26,...
2016, to discuss the issues regarding analytics and reviews with no response. We were sorry we were unable to connect and rectify any confusion. In light of these issues, WeddingWire’s Account Services department notified Ms. [redacted] on May 11, 2016, that she was released from her current 12-month Agreement and that her paid listing was removed from our paid catalog. At this time, we consider this matter closed. Best,Dan S[redacted]Associate Director, Customer Care
We have confirmed this went through on our end. Any further discussion about this matter can be brought to our attention at [email protected]. Best,Dan S[redacted]
Thank you for bringing [redacted]'s complaint to our attention as we strive to ensure all wedding professionals who use our platform have the best experience possible. Since receiving this complaint, we have been in touch with [redacted] regarding his listing and working with him directly toward a...
postive ROI in his investment. Should the Revdex.com or [redacted] need anything further regarding this matter, we are available at anytime. Best, Dan S[redacted]Associate Director, Customer Care
Thank you for bringing case #[redacted] to our attention and hopefully we can help clear any confusion for both Mr. [redacted] and the Revdex.com.On January 13, 2016, WeddingWire sent Mr. [redacted] a confirmation email stating his advertising term would be 12 months at an agreement upon monthly rate....
WeddingWire has also been in contact with Mr. [redacted] consistently since his agreement, working diligently to help improve ROI as part of our unwavering commitment to our clients. Moving forward, WeddingWire will reach out to Mr. [redacted] in hopes to find an amicable solution. Best,Dan S[redacted]Associate Director, Customer Care
Thank you for providing us [redacted]'s Revdex.com complaint #[redacted]. WeddingWire takes any issue brought to our attention by any wedding professional extremely seriously.Immediately upon receiving [redacted]'s complaint, WeddingWire reached out directly to her about her concerns and have since come to...
an amicable solution for both parties. Should [redacted] or the Revdex.com wish to follow up, please feel free to reach out to us directly at [email protected]. Best,Dan S[redacted]Associate Director, Customer Care
Dear Revdex.com,Thank you very much for passing along the case [redacted] from [redacted] to us. [redacted] purchased a Professional listing for her business on October 18, 2014 for the duration of twelve months, with the option to cancel the listing after the sixth month of the agreement. After...
processing [redacted] request to cancel the listing, WeddingWire provided her a refund for the unused portion of the listing and sent the refund on May 20, 2015 to the address provided by [redacted]. As [redacted]'s refund has been processed and her listing has been returned to a Lite listing, we consider this matter closed. Sincerely,Emma G[redacted]Senior Customer Care Representative
Thank you for bringing [redacted]'s complaint to our attention. WeddingWire reached out to [redacted] directly upon reading her concerns and have since come to an agreed upon resolution to this matter. At this time, we consider this case closed but always available...
should [redacted] or the Revdex.com wish to discuss this issue further.Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Per our Terms of Purchase, [redacted] agreed to a 12-month contract with WeddingWire when he issued his form of payment. Once again, [redacted] went delinquent on this account, owing WeddingWire payment. And, again, we waived this owed money in good faith to keep the relationship positive. At this time, we consider this matter closed and thank the Revdex.com for its involvement to try to resolve this matter.
Dear Revdex.com,Thank you for bringing [redacted]s concerns to our attention (case #[redacted]). [redacted] entered into a one-year agreement with WeddingWire in July 2015. WeddingWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by notifying...
WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email at the time of purchase. [redacted] spoke with our Customer Success team on October 26, 2015 about her desire to cancel at the earliest possible date. The terms of the agreement with WeddingWire was discussed with [redacted] and the original purchase confirmation email, with agreement details, was also re-sent per [redacted]'s request.[redacted] expressed her intention to exercise the early cancellation at the six-month mark (December 2015) in accordance with the agreement. When that request is received it will be processed immediately. Therefore, we consider this matter closed.Sincerely,Emma G[redacted]Senior Representative, Customer Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I am not accepting the complacent nature in the handling of my account throughout my entire tenure with Wedding Wire. The only time we received any sort of attention or communication was when it was time for renewal. We have met with our peers who have also left Wedding Wire or are in the process of leaving Wedding Wire and all share the exact same experience that we are currently going through. We are looking for more accountability on the part of Wedding Wire who clearly is only out for collecting monthly dues without regard for actually performing a service to their vendors. Since filing our complaint we have been in direct contact with over 15 other photographers in our geographical location and beyond that have or are in the process of leaving Wedding Wire due to the same reasons, yet NOTHING is being done to hold this organization accountable that is collection hundreds of thousands of dollars from photographers.
Regards,
[redacted]
Thank you very much for passing along the case #[redacted]. WeddingWire worked closely with [redacted]' time addressing her concerns about the intrinsic value WeddingWire could have on her business. In light of this complaint, on June 1, 2016, WeddingWire reached out to [redacted] about her...
account and since have come to an agreed upon resolution. Therefore, we consider this matter closed however available should this need to be addressed further. Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s rejection to our attention as we truly appreciate his time as we work through this matter.Considering what [redacted] provided during this process and upon further review of his account, WeddingWire reached out directly to [redacted] about an amicable solution and at this time consider this matter closed. Best,Dan S[redacted]
Dear Revdex.com, Thank you very much for passing along the rejection response with case #[redacted] from [redacted] to us.[redacted] was issued a refund for the entire amount of her payments to WeddingWire, including the credit card charge-back fee. We confirmed today that this payment has now been received by her credit card company. Please note that this can take up to 7 days for the credit card company to then credit this back to her account. If [redacted] would like the details of the transaction, we encourage her to reach out to WeddingWire directly and we would be happy to share the transaction details. Since [redacted] has been issued a complete refund for her purchase price, we consider this matter closed. Sincerely,Emma G[redacted]Senior Representative, Customer Care
Dear Revdex.com,Thank you very much for passing along the response (case #[redacted]) from [redacted] of [redacted] to us. As explained previously, WeddingWire is rather strict when it comes to our review policy. When a review is submitted on our site, a reviewer must include an email address when submitting their review in the event WeddingWire needs to contact that reviewer for verification purposes. It is important to also note that individuals can choose to submit an anonymous review, if they do not want their personal information to be shared with the public. When a reviewer chooses to post an anonymous review, their event date and full name are hidden and not shared with the vendor. This particular reviewer that published feedback about their experience working with [redacted], chose to submit an anonymous "Private User" review. Per our Terms of Use WeddingWire only allows reviews to be posted by individuals that conducted business directly with the vendor they submitted a review for. In order to determine whether or not a review abides by our Terms of Use, WeddingWire requires the reviewer - via the email address they submitted when posting their review - sends us either a signed contract with both parties signatures OR a proof of payment (i.e. cashed check, bank statement, etc.). This particular anonymous reviewer sent us both a signed contract and multiple proofs of payment, which is more than the required documentation WeddingWire needs to ensure a review abides by our Terms of Use. As this vendor initially requested, we reached out to the reviewer again after receiving an initial proof of payment, to then receive additional proofs of payment and the signed contract. Therefore, we have more than enough documentation to ensure this individual was in fact a paying customer of [redacted], and therefore the review abides by WeddingWire's Terms of Use and will be reinstated on our platform. Due to our privacy policy, WeddingWire does not disclose personal documents or information we receive from a reviewer to any third parties. Just as we do not disclose vendor personal information with third parties, we also do not disclose reviewer personal information. We respect a reviewer's decision to publish anonymous feedback, and will not disclose the documents they sent to WeddingWire to verify their review without their permission. If this vendor would like to obtain the documents we received from this reviewer, they would need to receive a court order requesting said documents. Or, if the vendor would like to send us a blank copy of their contract, we would be more than happy to compare it to the information we received from the reviewer. However, considering we received more proof than solely a signed contract, this would not necessarily mean the outcome of the verification process would change, but we would be more than happy to look over their contract.We definitely understand that this business is frustrated that they received a negative review from one of their clients, but since the review abides by our review policy and was in fact written by a client of theirs, the review is permitted on our site. We will not be removing the review, nor will we be requesting any further information than already received from the reviewer. We would be happy to help the vendor draft a response to the review to share their perspective when this review is reinstated, and as mentioned look over a copy of their blank contract. However, beyond that, the verification process for this review has been thoroughly explained to this vendor and has been verified more than our normal process requires. Therefore, WeddingWire considers this matter closed and will wait to receive the formal court order and/or blank copy of the contract directly from this business.Sincerely,Emma G[redacted]Senior Representative, Customer Care
From: [redacted] <[redacted].[redacted].com>Date: Mon, Feb 15, 2016 at 2:43 PMSubject: Complaint ResolvedTo: [email protected],I would like the record to reflect that my complaint # [redacted]- WeddingWire was resolved to my satisfaction. I am not able to make that change to the complaint on the website since it has been closed.Thank you,[redacted]
Thank you for bringing [redacted]'s complaint to our attention as WeddingWire takes any issues our advertisers have very seriously.Upon receiving this complaint, WeddingWire reached out to [redacted] directly and since has come to an agreed upon solution to her concerns and consider...
this issue as resolved. Best,Dan S[redacted]Associate Director, Customer Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:We've been in contact about a resolution, & they have been wildly unwilling to come to a resolution that is even remotely in my favor. They've rejected consistently any notion of responsibility on their part, & the only method of resolution that they've mentioned is that they aren't in the wrong, & while they can't provide any proof of the agreement they want to hold me to something that I did not agree to. This is why I've opened this dispute in the first place, because of WeddingWire's complete unwillingness to come to a resolution that isn't in their favor. Regards,
Devin B[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I wish you could hear the recording of the silly excuses for "conversations" I've had with Wedding Wire and their so-called attempts to help. As reflected in the other consistency in the other complaints this is a poor excuse for a business. The fact that they maintain an "A+" rating with the Revdex.com is so questionable! Lesson learned. Every other "lead company", you pay PER LEAD and get refunds if the leads were unreachable. Wedding Wire really has a great business plan for their own interests. Promise traffic (not leads), lock the small business into a 1 year contract, then sit back and collect $115+/month for doing nothing.
Regards,
[redacted]
Thank you for bringing [redacted]'s complaint to our attention as WeddingWire takes all concerns from our vendors very seriously. Since the complaint, WeddingWire reached out to [redacted] and have since come to a mutually agreed-upon solution to the matter at hand. Should...
[redacted] or the Revdex.com wish to discuss his particular case, are are available at anytime to do so. Best,Dan S[redacted]Associate Director, Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for passing along Ms. [redacted]'s concerns regarding her WeddingWire account via case #[redacted]. In response to Ms. [redacted]’s complaints, advertisers on our site enter into a one-year agreement as stipulated in her contract. WeddingWire also reached out to Ms. [redacted] via email on April 26,...
2016, to discuss the issues regarding analytics and reviews with no response. We were sorry we were unable to connect and rectify any confusion. In light of these issues, WeddingWire’s Account Services department notified Ms. [redacted] on May 11, 2016, that she was released from her current 12-month Agreement and that her paid listing was removed from our paid catalog. At this time, we consider this matter closed. Best,Dan S[redacted]Associate Director, Customer Care
We have confirmed this went through on our end. Any further discussion about this matter can be brought to our attention at [email protected]. Best,Dan S[redacted]
Thank you for bringing [redacted]'s complaint to our attention as we strive to ensure all wedding professionals who use our platform have the best experience possible. Since receiving this complaint, we have been in touch with [redacted] regarding his listing and working with him directly toward a...
postive ROI in his investment. Should the Revdex.com or [redacted] need anything further regarding this matter, we are available at anytime. Best, Dan S[redacted]Associate Director, Customer Care
Thank you for bringing case #[redacted] to our attention and hopefully we can help clear any confusion for both Mr. [redacted] and the Revdex.com.On January 13, 2016, WeddingWire sent Mr. [redacted] a confirmation email stating his advertising term would be 12 months at an agreement upon monthly rate....
WeddingWire has also been in contact with Mr. [redacted] consistently since his agreement, working diligently to help improve ROI as part of our unwavering commitment to our clients. Moving forward, WeddingWire will reach out to Mr. [redacted] in hopes to find an amicable solution. Best,Dan S[redacted]Associate Director, Customer Care
Thank you for providing us [redacted]'s Revdex.com complaint #[redacted]. WeddingWire takes any issue brought to our attention by any wedding professional extremely seriously.Immediately upon receiving [redacted]'s complaint, WeddingWire reached out directly to her about her concerns and have since come to...
an amicable solution for both parties. Should [redacted] or the Revdex.com wish to follow up, please feel free to reach out to us directly at [email protected]. Best,Dan S[redacted]Associate Director, Customer Care
Dear Revdex.com,Thank you very much for passing along the case [redacted] from [redacted] to us. [redacted] purchased a Professional listing for her business on October 18, 2014 for the duration of twelve months, with the option to cancel the listing after the sixth month of the agreement. After...
processing [redacted] request to cancel the listing, WeddingWire provided her a refund for the unused portion of the listing and sent the refund on May 20, 2015 to the address provided by [redacted]. As [redacted]'s refund has been processed and her listing has been returned to a Lite listing, we consider this matter closed. Sincerely,Emma G[redacted]Senior Customer Care Representative
Thank you for bringing [redacted]'s complaint to our attention. WeddingWire reached out to [redacted] directly upon reading her concerns and have since come to an agreed upon resolution to this matter. At this time, we consider this case closed but always available...
should [redacted] or the Revdex.com wish to discuss this issue further.Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Per our Terms of Purchase, [redacted] agreed to a 12-month contract with WeddingWire when he issued his form of payment. Once again, [redacted] went delinquent on this account, owing WeddingWire payment. And, again, we waived this owed money in good faith to keep the relationship positive. At this time, we consider this matter closed and thank the Revdex.com for its involvement to try to resolve this matter.
Dear Revdex.com,Thank you for bringing [redacted]s concerns to our attention (case #[redacted]). [redacted] entered into a one-year agreement with WeddingWire in July 2015. WeddingWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by notifying...
WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email at the time of purchase. [redacted] spoke with our Customer Success team on October 26, 2015 about her desire to cancel at the earliest possible date. The terms of the agreement with WeddingWire was discussed with [redacted] and the original purchase confirmation email, with agreement details, was also re-sent per [redacted]'s request.[redacted] expressed her intention to exercise the early cancellation at the six-month mark (December 2015) in accordance with the agreement. When that request is received it will be processed immediately. Therefore, we consider this matter closed.Sincerely,Emma G[redacted]Senior Representative, Customer Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I am not accepting the complacent nature in the handling of my account throughout my entire tenure with Wedding Wire. The only time we received any sort of attention or communication was when it was time for renewal. We have met with our peers who have also left Wedding Wire or are in the process of leaving Wedding Wire and all share the exact same experience that we are currently going through. We are looking for more accountability on the part of Wedding Wire who clearly is only out for collecting monthly dues without regard for actually performing a service to their vendors. Since filing our complaint we have been in direct contact with over 15 other photographers in our geographical location and beyond that have or are in the process of leaving Wedding Wire due to the same reasons, yet NOTHING is being done to hold this organization accountable that is collection hundreds of thousands of dollars from photographers.
Regards,
[redacted]
Thank you very much for passing along the case #[redacted]. WeddingWire worked closely with [redacted]' time addressing her concerns about the intrinsic value WeddingWire could have on her business. In light of this complaint, on June 1, 2016, WeddingWire reached out to [redacted] about her...
account and since have come to an agreed upon resolution. Therefore, we consider this matter closed however available should this need to be addressed further. Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s rejection to our attention as we truly appreciate his time as we work through this matter.Considering what [redacted] provided during this process and upon further review of his account, WeddingWire reached out directly to [redacted] about an amicable solution and at this time consider this matter closed. Best,Dan S[redacted]
Dear Revdex.com, Thank you very much for passing along the rejection response with case #[redacted] from [redacted] to us.[redacted] was issued a refund for the entire amount of her payments to WeddingWire, including the credit card charge-back fee. We confirmed today that this payment has now been received by her credit card company. Please note that this can take up to 7 days for the credit card company to then credit this back to her account. If [redacted] would like the details of the transaction, we encourage her to reach out to WeddingWire directly and we would be happy to share the transaction details. Since [redacted] has been issued a complete refund for her purchase price, we consider this matter closed. Sincerely,Emma G[redacted]Senior Representative, Customer Care
Dear Revdex.com,Thank you very much for passing along the response (case #[redacted]) from [redacted] of [redacted] to us. As explained previously, WeddingWire is rather strict when it comes to our review policy. When a review is submitted on our site, a reviewer must include an email address when submitting their review in the event WeddingWire needs to contact that reviewer for verification purposes. It is important to also note that individuals can choose to submit an anonymous review, if they do not want their personal information to be shared with the public. When a reviewer chooses to post an anonymous review, their event date and full name are hidden and not shared with the vendor. This particular reviewer that published feedback about their experience working with [redacted], chose to submit an anonymous "Private User" review. Per our Terms of Use WeddingWire only allows reviews to be posted by individuals that conducted business directly with the vendor they submitted a review for. In order to determine whether or not a review abides by our Terms of Use, WeddingWire requires the reviewer - via the email address they submitted when posting their review - sends us either a signed contract with both parties signatures OR a proof of payment (i.e. cashed check, bank statement, etc.). This particular anonymous reviewer sent us both a signed contract and multiple proofs of payment, which is more than the required documentation WeddingWire needs to ensure a review abides by our Terms of Use. As this vendor initially requested, we reached out to the reviewer again after receiving an initial proof of payment, to then receive additional proofs of payment and the signed contract. Therefore, we have more than enough documentation to ensure this individual was in fact a paying customer of [redacted], and therefore the review abides by WeddingWire's Terms of Use and will be reinstated on our platform. Due to our privacy policy, WeddingWire does not disclose personal documents or information we receive from a reviewer to any third parties. Just as we do not disclose vendor personal information with third parties, we also do not disclose reviewer personal information. We respect a reviewer's decision to publish anonymous feedback, and will not disclose the documents they sent to WeddingWire to verify their review without their permission. If this vendor would like to obtain the documents we received from this reviewer, they would need to receive a court order requesting said documents. Or, if the vendor would like to send us a blank copy of their contract, we would be more than happy to compare it to the information we received from the reviewer. However, considering we received more proof than solely a signed contract, this would not necessarily mean the outcome of the verification process would change, but we would be more than happy to look over their contract.We definitely understand that this business is frustrated that they received a negative review from one of their clients, but since the review abides by our review policy and was in fact written by a client of theirs, the review is permitted on our site. We will not be removing the review, nor will we be requesting any further information than already received from the reviewer. We would be happy to help the vendor draft a response to the review to share their perspective when this review is reinstated, and as mentioned look over a copy of their blank contract. However, beyond that, the verification process for this review has been thoroughly explained to this vendor and has been verified more than our normal process requires. Therefore, WeddingWire considers this matter closed and will wait to receive the formal court order and/or blank copy of the contract directly from this business.Sincerely,Emma G[redacted]Senior Representative, Customer Care
From: [redacted] <[redacted].[redacted].com>Date: Mon, Feb 15, 2016 at 2:43 PMSubject: Complaint ResolvedTo: [email protected],I would like the record to reflect that my complaint # [redacted]- WeddingWire was resolved to my satisfaction. I am not able to make that change to the complaint on the website since it has been closed.Thank you,[redacted]
Thank you for bringing [redacted]'s complaint to our attention as WeddingWire takes any issues our advertisers have very seriously.Upon receiving this complaint, WeddingWire reached out to [redacted] directly and since has come to an agreed upon solution to her concerns and consider...
this issue as resolved. Best,Dan S[redacted]Associate Director, Customer Care