[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:No changes were madeWe called & complained within under hours of signing up & we were ignoredThey NEVER called us back until they finally answered their phone days after our initial complaints & calls.When I told them I wanted a refund due to them not responding to my calls & complaints, they all of a sudden start threatening us with their "contract" and then say they want to help usWe again ask for a refund & request a cease & desist of them using our business name with any association with Wedding Wire Regards, [redacted]
Thank you very much for passing along the case # [redacted] WeddingWire worked closely with [redacted] ' time addressing her concerns about the intrinsic value WeddingWire could have on her businessIn light of this complaint, on June 1, 2016, WeddingWire reached out to [redacted] about her account and since have come to an agreed upon resolutionTherefore, we consider this matter closed however available should this need to be addressed furtherDan S*Associate Director, Customer Care
Dear BBB,Thank you very much for passing along the case (# [redacted] ) from [redacted] of [redacted] to us. WeddingWire serves as a neutral platform for newlyweds to share their experiences with the community. These experiences in the form of a written review are the full opinion... and editorial rights of the client of a business. Unless a review violates WeddingWire’s Terms of Use, we do not remove reviews. To determine whether or not a review abides by or violates WeddingWire’s Terms of Use, a vendor is able to formally dispute any review their business receives by logging in to their WeddingWire account.This business has formally disputed this particular negative review from within their WeddingWire account, which means it is hidden on their public storefront. The WeddingWire Dispute Team has reached out to the reviewer requesting either a signed contract or proof of payment verifying whether or not they were in fact a paying customer of [redacted] . If we receive the necessary documentation verifying this individual was in fact a client of theirs, the review will be reinstated on the [redacted] account. If we do not receive the necessary documentation, then the review will be removed entirely. The reviewer has a total of 60 days from the start of this process (which was on 10/27) to send us the necessary documentation. We spoke to [redacted] from [redacted] on Friday 10/30/2015 morning at 11:30am and explained our review policy and verification process in detail to him. Since [redacted] is now aware of our Terms of Use and our verification process in full, WeddingWire considers this matter closed.Sincerely,Emma G [redacted] Senior Representative, Customer Care
Dear Revdex.com, Thank you very much for passing along the rejection response with case # [redacted] from [redacted] to us[redacted] was issued a refund for the entire amount of her payments to WeddingWire, including the credit card charge-back feeWe confirmed today that this payment has now been received by her credit card companyPlease note that this can take up to days for the credit card company to then credit this back to her accountIf [redacted] would like the details of the transaction, we encourage her to reach out to WeddingWire directly and we would be happy to share the transaction detailsSince [redacted] has been issued a complete refund for her purchase price, we consider this matter closedSincerely,Emma G [redacted] Senior Representative, Customer Care
Thank you for bringing *** [redacted] 's complaint to our attentionSince receiving this notification, WeddingWire worked directly with *** [redacted] to come to an amicable resolution to her issue and consider this matter closed
Thank you for bringing complaint # [redacted] to our attentionHopefully we can shed some clarification belowWeddingWire keeps business names on its site as public information as the business name acts as an anchor for the reviews written for services furnished by your businessThe only time a business is completely removed from WeddingWire is when there are no reviews associated with the accountAs there are two reviews on this account, WeddingWire must keep the listing as reviews are the editorial property of the individuals who wrote them also known as the publishersWeddingWire acts as a neutral platform and does not remove or edit the publisher's content without a direct requestPlease keep in mind, we would only remove a review that violates our Terms of Use.Should MsAlviar have any other questions or concerns about this issue, she is welcome to write us at [email protected] and we'd be happy to discuss this further.Best,Dan S*Associate Director, Customer Care
Dear BBB,Thank you for bringing [redacted] s concerns to our attention (case # [redacted] ). [redacted] entered into a one-year agreement with WeddingWire in July 2015. WeddingWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by notifying... WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email at the time of purchase. [redacted] spoke with our Customer Success team on October 26, 2015 about her desire to cancel at the earliest possible date. The terms of the agreement with WeddingWire was discussed with [redacted] and the original purchase confirmation email, with agreement details, was also re-sent per [redacted] 's request. [redacted] expressed her intention to exercise the early cancellation at the six-month mark (December 2015) in accordance with the agreement. When that request is received it will be processed immediately. Therefore, we consider this matter closed.Sincerely,Emma G [redacted] Senior Representative, Customer Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
From: Emma G*** Date: Fri, Jan 8, at 3:PMSubject: WeddingWire Response to Complaint #***.To: *** *** Dear Revdex.com,We have been in contact with *** *** at *** *** *** and have reached an agreement on a partial refundThis is already being processed by our team and we consider this matter resolved. Sincerely,Emma G***Senior Representative, Customer CareWeddingWire
Thank you for contacting us in regards to case #***. On April 20, 2016, WeddingWire sent an email to *** *** outlining his eligibility for a variety of upgraded packages, each for a standard term of months, as well as notice that *** *** had a special offer to terminate the
agreement early for any reason after the completion of six months of paid serviceSubsequently, on April 29, 2016, *** *** entered into an agreement with WeddingWire for a Featured listing with these terms communicated in writingTherefore, it is unfortunate to hear of *** ***'s consternation regarding the terms; since then we have made numerous attempts to help, the last outreach being on June 7, At this time, we are still communicating with *** *** via email to work through his concerns and will continue to do so. Best,Dan S*Associate Director
Thank you for bringing *** ***' complaint to our attention as we take these matters incredibly seriouslySince learning of *** ***' complaint, our Customer Success team has been in contact to handle this matter directlyIf the Revdex.com or *** *** wishes to discuss this issue
further, please feel free to reach out to us at [email protected],Dan S*Associate Director, Customer Care
Thank you for bringing *** ***'s complaint to our attention as we want to ensure we respond to any issues he may have experienced with WeddingWire. With his particular advertising package, *** *** was guaranteed to show up in our local ceremony musician search over the past year in the
NYC regionOver the past months his ad was made available for exposure and we have record of *** *** receiving direct inquiries and phone calls/text through our platformWe understand if this did not meet his expectations which is why we honored his request to not renew the contract he signed for advertising when it was up for renewalIn the end we want all wedding professionals to be satisfied with their experience. If *** *** or the Revdex.com would like to discuss this issue further, please let us know and we'd be happy to connect directly at anytime. Best,Dan S*Associate Director, Customer Care
From: *** *** Date: Sun, Oct 18, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Please mark my complain as SOLVEDThe company gave me a full refundThank you!
Thank you for bringing *** ***'s complaint to our attention as we appreciate hearing her concernsOn May 30th, a regional manager from our success team reached out to *** *** to discuss how to better use our platform to best attract more bookingsShould *** *** wish to continue the
conversation on how to gain the most from her WeddingWire listing during the rest of her one-year contract, we are more than happy to do so at anytime
Thank you for bringing *** ***'s complaint to our attentionWeddingWire reached out to our client on many occasions to set up an opportunity to connectWe have not heard back from *** *** to schedule a time but look forward to working toward an amicable solution to her concerns
Best,Dan S*Associate Director, Customer Care
Thank you for bringing *** ***'s rejection to the initial complaint to our attentionWe were finally able to get in touch with him via a call and have since come to an agreed-upon solution to his concerns at this timeWhile we consider this matter closed, we are of course available to connect at any time. Thank you to the Revdex.com for their help in resolving this matter. Dan S***
Thank you for providing us with *** ***'s statement and concern regarding his accountOn June 9, 2016, WeddingWire connected with *** ***, resolved the delinquency on the account, and have restored accessAt this time, we consider this matter closed.Best,*** ***
Dear Revdex.com,Thank you for bringing *** ***'s concerns to our attention in case #***. As noted in the submission, *** *** *** entered into a one-year agreement with WeddingWire in December WeddingWire delivered the advertising and business support tools as contracted for the
duration of the one-year agreementWeddignWire only offers 1-year agreements and does not auto-renew contracts*** *** confirmed that he did not want to renew and therefore he is no longer under contract and no longer paying WeddingWireHis account was returned to the complimentary free statusTherefore, we consider this matter closed.Sincerely,Emma G***Senior Representative, Customer Care
Dear Revdex.com,Thank you for passing along *** ***'s concerns regarding her WeddingWire account through case *** to us. We value our relationships with all vendors and visitors of the site, and work hard to keep those relationships positiveIn response to this complaint, WeddingWire reached
out to to *** *** directly on April 26, 2016, to remedy the issue regarding her vendor inactivationAfter speaking with *** *** and upon her confirmation, we report that we came to a satisfactory solution for both her and WeddingWireWe do find this matter closed at this time, however, we always welcome *** *** to contact us at anytime should she need further assistance in any capacity.Sincerely,Dan S*Associate Director, Customer Care
Dear Revdex.com,Thank you very much for passing along the case (#***) from *** *** of *** *** *** *** *** to usA business account can be created on WeddingWire by either the business owner directly, or by one of the vendor's customersIf a customer creates a business account for a
vendor, that vendor can claim the vendor account at any time to add content to it if they would like and/or manage the reviews their business receives on WeddingWire.WeddingWire serves as a neutral platform for newlyweds to share their experiences with the communityThese experiences in the form of a written review are the full opinion and editorial rights of the client of that businessUnless a review violates WeddingWire’s Terms of Use, we do not remove reviewsTo determine whether or not a review abides by or violates WeddingWire’s Terms of Use, a vendor is able to formally dispute any review their business receives by logging in to their WeddingWire account or contacting us directly via [email protected] to request a review be disputed.This vendor reached out to us through social media to have this review officially disputed on 1/18/2016, which means it is now hidden on their public WeddingWire storefrontThe WeddingWire Dispute Team has reached out to the reviewer requesting either a signed contract or proof of payment verifying whether or not they were in fact a paying customer of *** *** *** *** ***If we receive the necessary documentation verifying this individual was in fact a paying customer of theirs, the review will be reinstated on the *** *** *** *** *** accountIf we do not receive the necessary documentation, then the review will remain hidden and will not be put back upThe reviewer has a total of days from the start of this process (which was on 1/19/2016) to send WeddingWire the requested documentationSince *** *** *** *** *** is now aware of our Terms of Use, review policy, and our verification process in full, WeddingWire considers this matter closed.Sincerely,Emma G***Senior Representative, Customer Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:No changes were madeWe called & complained within under hours of signing up & we were ignoredThey NEVER called us back until they finally answered their phone days after our initial complaints & calls.When I told them I wanted a refund due to them not responding to my calls & complaints, they all of a sudden start threatening us with their "contract" and then say they want to help usWe again ask for a refund & request a cease & desist of them using our business name with any association with Wedding Wire Regards, [redacted]
Thank you very much for passing along the case # [redacted] WeddingWire worked closely with [redacted] ' time addressing her concerns about the intrinsic value WeddingWire could have on her businessIn light of this complaint, on June 1, 2016, WeddingWire reached out to [redacted] about her account and since have come to an agreed upon resolutionTherefore, we consider this matter closed however available should this need to be addressed furtherDan S
*Associate Director, Customer Care
Dear BBB,Thank you very much for passing along the case (# [redacted] ) from [redacted] of [redacted] to us. WeddingWire serves as a neutral platform for newlyweds to share their experiences with the community. These experiences in the form of a written review are the full opinion... and editorial rights of the client of a business. Unless a review violates WeddingWire’s Terms of Use, we do not remove reviews. To determine whether or not a review abides by or violates WeddingWire’s Terms of Use, a vendor is able to formally dispute any review their business receives by logging in to their WeddingWire account.This business has formally disputed this particular negative review from within their WeddingWire account, which means it is hidden on their public storefront. The WeddingWire Dispute Team has reached out to the reviewer requesting either a signed contract or proof of payment verifying whether or not they were in fact a paying customer of [redacted] . If we receive the necessary documentation verifying this individual was in fact a client of theirs, the review will be reinstated on the [redacted] account. If we do not receive the necessary documentation, then the review will be removed entirely. The reviewer has a total of 60 days from the start of this process (which was on 10/27) to send us the necessary documentation. We spoke to [redacted] from [redacted] on Friday 10/30/2015 morning at 11:30am and explained our review policy and verification process in detail to him. Since [redacted] is now aware of our Terms of Use and our verification process in full, WeddingWire considers this matter closed.Sincerely,Emma G [redacted] Senior Representative, Customer Care
Dear Revdex.com, Thank you very much for passing along the rejection response with case # [redacted] from [redacted] to us[redacted] was issued a refund for the entire amount of her payments to WeddingWire, including the credit card charge-back feeWe confirmed today that this payment has now been received by her credit card companyPlease note that this can take up to days for the credit card company to then credit this back to her accountIf [redacted] would like the details of the transaction, we encourage her to reach out to WeddingWire directly and we would be happy to share the transaction detailsSince [redacted] has been issued a complete refund for her purchase price, we consider this matter closedSincerely,Emma G [redacted] Senior Representative, Customer Care
Thank you for bringing *** [redacted] 's complaint to our attentionSince receiving this notification, WeddingWire worked directly with *** [redacted] to come to an amicable resolution to her issue and consider this matter closed
Thank you for bringing complaint # [redacted] to our attentionHopefully we can shed some clarification belowWeddingWire keeps business names on its site as public information as the business name acts as an anchor for the reviews written for services furnished by your businessThe only time a business is completely removed from WeddingWire is when there are no reviews associated with the accountAs there are two reviews on this account, WeddingWire must keep the listing as reviews are the editorial property of the individuals who wrote them also known as the publishersWeddingWire acts as a neutral platform and does not remove or edit the publisher's content without a direct requestPlease keep in mind, we would only remove a review that violates our Terms of Use.Should MsAlviar have any other questions or concerns about this issue, she is welcome to write us at [email protected] and we'd be happy to discuss this further.Best,Dan S
*Associate Director, Customer Care
Dear BBB,Thank you for bringing [redacted] s concerns to our attention (case # [redacted] ). [redacted] entered into a one-year agreement with WeddingWire in July 2015. WeddingWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by notifying... WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email at the time of purchase. [redacted] spoke with our Customer Success team on October 26, 2015 about her desire to cancel at the earliest possible date. The terms of the agreement with WeddingWire was discussed with [redacted] and the original purchase confirmation email, with agreement details, was also re-sent per [redacted] 's request. [redacted] expressed her intention to exercise the early cancellation at the six-month mark (December 2015) in accordance with the agreement. When that request is received it will be processed immediately. Therefore, we consider this matter closed.Sincerely,Emma G [redacted] Senior Representative, Customer Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
From: Emma G*** Date: Fri, Jan 8, at 3:PMSubject: WeddingWire Response to Complaint #***.To: *** *** Dear Revdex.com,We have been in contact with *** *** at *** *** *** and have reached an agreement on a partial refundThis is already being processed by our team and we consider this matter resolved. Sincerely,Emma G***Senior Representative, Customer CareWeddingWire
Thank you for contacting us in regards to case #***. On April 20, 2016, WeddingWire sent an email to *** *** outlining his eligibility for a variety of upgraded packages, each for a standard term of months, as well as notice that *** *** had a special offer to terminate the
*Associate Director
agreement early for any reason after the completion of six months of paid serviceSubsequently, on April 29, 2016, *** *** entered into an agreement with WeddingWire for a Featured listing with these terms communicated in writingTherefore, it is unfortunate to hear of *** ***'s consternation regarding the terms; since then we have made numerous attempts to help, the last outreach being on June 7, At this time, we are still communicating with *** *** via email to work through his concerns and will continue to do so. Best,Dan S
Thank you for bringing *** ***' complaint to our attention as we take these matters incredibly seriouslySince learning of *** ***' complaint, our Customer Success team has been in contact to handle this matter directlyIf the Revdex.com or *** *** wishes to discuss this issue
*Associate Director, Customer Care
further, please feel free to reach out to us at [email protected],Dan S
Thank you for bringing *** ***'s complaint to our attention as we want to ensure we respond to any issues he may have experienced with WeddingWire. With his particular advertising package, *** *** was guaranteed to show up in our local ceremony musician search over the past year in the
*Associate Director, Customer Care
NYC regionOver the past months his ad was made available for exposure and we have record of *** *** receiving direct inquiries and phone calls/text through our platformWe understand if this did not meet his expectations which is why we honored his request to not renew the contract he signed for advertising when it was up for renewalIn the end we want all wedding professionals to be satisfied with their experience. If *** *** or the Revdex.com would like to discuss this issue further, please let us know and we'd be happy to connect directly at anytime. Best,Dan S
From: *** *** Date: Sun, Oct 18, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Please mark my complain as SOLVEDThe company gave me a full refundThank you!
Thank you for bringing *** ***'s complaint to our attention as we appreciate hearing her concernsOn May 30th, a regional manager from our success team reached out to *** *** to discuss how to better use our platform to best attract more bookingsShould *** *** wish to continue the
conversation on how to gain the most from her WeddingWire listing during the rest of her one-year contract, we are more than happy to do so at anytime
Thank you for bringing *** ***'s complaint to our attentionWeddingWire reached out to our client on many occasions to set up an opportunity to connectWe have not heard back from *** *** to schedule a time but look forward to working toward an amicable solution to her concerns
*Associate Director, Customer Care
Best,Dan S
Thank you for bringing *** ***'s rejection to the initial complaint to our attentionWe were finally able to get in touch with him via a call and have since come to an agreed-upon solution to his concerns at this timeWhile we consider this matter closed, we are of course available to connect at any time. Thank you to the Revdex.com for their help in resolving this matter. Dan S***
Thank you for providing us with *** ***'s statement and concern regarding his accountOn June 9, 2016, WeddingWire connected with *** ***, resolved the delinquency on the account, and have restored accessAt this time, we consider this matter closed.Best,*** ***
Dear Revdex.com,Thank you for bringing *** ***'s concerns to our attention in case #***. As noted in the submission, *** *** *** entered into a one-year agreement with WeddingWire in December WeddingWire delivered the advertising and business support tools as contracted for the
duration of the one-year agreementWeddignWire only offers 1-year agreements and does not auto-renew contracts*** *** confirmed that he did not want to renew and therefore he is no longer under contract and no longer paying WeddingWireHis account was returned to the complimentary free statusTherefore, we consider this matter closed.Sincerely,Emma G***Senior Representative, Customer Care
Dear Revdex.com,Thank you for passing along *** ***'s concerns regarding her WeddingWire account through case *** to us. We value our relationships with all vendors and visitors of the site, and work hard to keep those relationships positiveIn response to this complaint, WeddingWire reached
*Associate Director, Customer Care
out to to *** *** directly on April 26, 2016, to remedy the issue regarding her vendor inactivationAfter speaking with *** *** and upon her confirmation, we report that we came to a satisfactory solution for both her and WeddingWireWe do find this matter closed at this time, however, we always welcome *** *** to contact us at anytime should she need further assistance in any capacity.Sincerely,Dan S
Dear Revdex.com,Thank you very much for passing along the case (#***) from *** *** of *** *** *** *** *** to usA business account can be created on WeddingWire by either the business owner directly, or by one of the vendor's customersIf a customer creates a business account for a
vendor, that vendor can claim the vendor account at any time to add content to it if they would like and/or manage the reviews their business receives on WeddingWire.WeddingWire serves as a neutral platform for newlyweds to share their experiences with the communityThese experiences in the form of a written review are the full opinion and editorial rights of the client of that businessUnless a review violates WeddingWire’s Terms of Use, we do not remove reviewsTo determine whether or not a review abides by or violates WeddingWire’s Terms of Use, a vendor is able to formally dispute any review their business receives by logging in to their WeddingWire account or contacting us directly via [email protected] to request a review be disputed.This vendor reached out to us through social media to have this review officially disputed on 1/18/2016, which means it is now hidden on their public WeddingWire storefrontThe WeddingWire Dispute Team has reached out to the reviewer requesting either a signed contract or proof of payment verifying whether or not they were in fact a paying customer of *** *** *** *** ***If we receive the necessary documentation verifying this individual was in fact a paying customer of theirs, the review will be reinstated on the *** *** *** *** *** accountIf we do not receive the necessary documentation, then the review will remain hidden and will not be put back upThe reviewer has a total of days from the start of this process (which was on 1/19/2016) to send WeddingWire the requested documentationSince *** *** *** *** *** is now aware of our Terms of Use, review policy, and our verification process in full, WeddingWire considers this matter closed.Sincerely,Emma G***Senior Representative, Customer Care