Thank you for reaching out and letting know about [redacted]'s complaint. We completely understand her concerns and hope that we can better clarify the situation.WeddingWire reached out to [redacted] regarding her account and offered numerous suggestions on how to update and enhance her storefront...
and visibility among potential brides and grooms. And upon looking at her storefront, it does seem that she took our advice seriously and made fantastic updates to help attract more brides and grooms. Moving forward, WeddingWire is prepared to help guide [redacted] as much as possible to see the potential ROI of advertising on our platform. However, should this partnership not be in [redacted]'s best interest, we are willing to discuss an early termination of her contract at the 6-month mark per our Terms of Purchase.Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing complaint #[redacted] to our attention. Hopefully we can shed some clarification below. WeddingWire keeps business names on its site as public information as the business name acts as an anchor for the reviews written for services furnished by your business. The only time a...
business is completely removed from WeddingWire is when there are no reviews associated with the account. As there are two reviews on this account, WeddingWire must keep the listing as reviews are the editorial property of the individuals who wrote them also known as the publishers. WeddingWire acts as a neutral platform and does not remove or edit the publisher's content without a direct request. Please keep in mind, we would only remove a review that violates our Terms of Use.Should Ms. Alviar have any other questions or concerns about this issue, she is welcome to write us at [email protected] and we'd be happy to discuss this further.Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Since receiving this notification, WeddingWire worked directly with [redacted] to come to an amicable resolution to her issue and consider this matter closed.
Thank you for bringing [redacted]'s complaint to our attention. Upon receiving notice, WeddingWire reached out to [redacted] immediately to reconcile any issues he had with his account and have since come to an amicable solution to address any issues he had. Should the Revdex.com or [redacted] wish to reach...
out further, please feel free to contact us directly at [email protected],Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention as we talk all matters of unhappy customers very seriously. Since his complaint, WeddingWire has reached out [redacted] and has since come to an amicable resolution to this matter. Should the Revdex.com or...
[redacted] have any further concerns, please feel free to contact us directly at [email protected],Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Hopefully I can help clarify some of the issues our client mentioned and others we know were of concern:- WeddingWire is always transparent about its contract terms when bringing on new clients, which is why on September 6,...
2016, WeddingWire wrote [redacted] a welcome email which reminded her of the terms of the agreement to include the length of the contract at 12 months - We understand the client was also upset since all five of her reviews were not present on her storefront. WeddingWire flags reviews for many reasons, and in this instance, reached out to [redacted] on multiple occasions stating we were willing to reach out to verify these reviews on her behalf as it's beneficial for both WeddingWire and our clients to have as many reviews as possible.- Regarding the removal of business information, WeddingWire requires vendors to provide specific documentation to change their business name. When [redacted] tried to change their business name to "Null," WeddingWire responded saying that in order to change this information we would require proof of such change which we would happily do on her behalf once the correct documentation. In the end, WeddingWire is more than willing to work with [redacted] to help find ROI in her investment. Best,Dan S[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:No changes were made. We called & complained within under 72 hours of signing up & we were ignored. They NEVER called us back until they finally answered their phone days after our initial complaints & calls.When I told them I wanted a refund due to them not responding to my calls & complaints, they all of a sudden start threatening us with their "contract" and then say they want to help us. We again ask for a refund & request a cease & desist of them using our business name with any association with Wedding Wire.
Regards,
[redacted]
Dear Revdex.com,Thank you for bringing to our attention complaint #[redacted] submitted by [redacted]. [redacted] purchased a Featured listing on July 29, 2014. WeddingWire made several attempts in April 2015, May 2015, and June 2015 to contact [redacted] in an effort to assist her in...
updating her payment information, with our last outreach being June 2, 2015 via email. As she was not able to provide us with correct billing information, her account access was suspended and the agreement and listing were terminated.In regards to the review [redacted] describes, we have disputed the review that was left for her business on her behalf and are currently waiting for verification. If the review is determined to be verified based on our normal verification process, the review will be placed back on to the account. If the review is not able to be verified, then the review will no longer be visible on the account.Sincerely,Emma G[redacted]Senior Customer Care RepresentativeWeddingWire
Dear Revdex.com,Thank you for passing along [redacted]' concerns regarding her WeddingWire account through case [redacted] to us.After receiving [redacted]' complaint, a representative from our Customer Success team reached out on March 8, 2016. Upon finishing this correspondence it has been determined...
that [redacted] will complete the terms of her contract. Since we have come to a mutually agreed upon resolution, we consider this matter closed.Sincerely,Dan S[redacted]Associate Director, Customer Care
Dear Revdex.com,Thank you for passing along the case #[redacted] from [redacted] regarding her account with WeddingWire. We reached out to [redacted] via email on January 28th. Our Vice-President of Customer Experience reached out directly to [redacted], our message cited below. [redacted]...
entered an annual agreement with WeddingWire that provided her the opportunity to exit the agreement without penalty after six months. [redacted] contacted her credit card issuer and chose to stop the monthly payments after three months. However, the advertising services, CRM tools, access to education solutions and all of the other benefits of premium membership were provided up to, and beyond, the time she chose to stop payment. We are prepared to address any account changes, questions, review disputes, or other concerns through [email protected]. ---------- Email sent to [redacted] 1/28/16 ----------[redacted],I'm so sorry you had an experience with us at WeddingWire that led to you submitting a Revdex.com complaint. I was hoping to talk to you to better understand the allegations of fraudulent practices of our sales team. We take these claims very seriously and I'd like to know more so I can take appropriate action internally. Please let me know when you might be available for a brief call. When we talk I'd also be happy to share more details about the items below. From your statement to the Revdex.com there appears to be some misunderstanding about what happens after stopping payment. The fears you cite are unfounded and against our policies. For example:Removing Storefront Content - Even though you can no longer login to manage your account, you can always email us at [email protected] and request that we "inactivate" your account. This removes all of the content except for basic business information and any reviews left by users. Managing Reviews - WeddingWire does not leave reviews for wedding professionals. Ever. If you are worried about reviews after losing account access, then please know that you can ALWAYS dispute a review--regardless of your status with WeddingWire--by emailing [email protected] and requesting the dispute. From there we follow the same validation procedures as every other review dispute. You are not disadvantaged in this process by no longer being a paying customer. Changing Business Name - We accept name changes all the time. But once there are reviews for the business we ask for some validation. This is to prevent people from trying to remove their negative reviews by simply renaming their business, and a way to ensure the reviews our users see are valid and pertain to the appropriate business. If you have changed your business name from that which you used when previously gathering reviews, we're happy to help you with that. Again, [email protected] will start that process of collecting and reviewing the documentation. Closing Your Account - The information you received was correct. If you want access to your account to make changes, add photos/videos, etc. then you would need to honor the minimum requirement of your agreement. In this case, six months. However, you do not have to honor the agreement to make the changes you seek to make. Whether storefront content, reviews, or even a business name change, our support line will gladly help you with this. I hope this clears up the concerns about possible negative consequences. What you found on the internet is incorrect and just not how we operate. I hope we get the opportunity to talk about the process that led to your purchase decision. If we have people misleading wedding professionals then I want to address it immediately. Thank you for your time and please let me know when might be a good day to connect.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am a small business and I know my clients personally. I have explained to wedding wire that the review have received is a false review. In my opinion wedding wire is handling this situation VERY badly. I will be deleting my wedding wire account and not associating myself with them anymore. They have also made the comment that I have to have a court order to see the contract the "reviewer" left. If my signature is on ANY paperwork by law I have the right to see it. There not providing me with this information that I have requested. So at this time I would like if Revdex.com could help me get a copy of this contract I would appreciate it. Even if it has the reviewers name is marked out. If this is not possible I would like to know at least how the contract was signed. Whenever it was received what signature from [redacted] is on there
Regards,
[redacted]
Thank you so much for bringing [redacted]'s complaint to our attentioned. WeddingWire reached out to [redacted] on numerous occasions to respond to the complaint and his concerns and have not heard back. Should he wish to continue discussions, we invite him to respond to our requests for a call...
at his convenience. He may also reach out to us at [email protected] should he need any help in reaching the correct parties to address any issues he may have. All the best,Dan S[redacted]Director, Customer Experience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response becauseI was mislead by the sales person that this is as a good fit for my business and I still want a full refund. Like I said I was not aware of the terms until after sign up. Regards,
[redacted]
Thank you for bringing Ms. Gomez's complaint to our attention. WeddingWire takes any and all concerns from our clients with the utmost thought and work hard to ensure we provide all wedding professionals who use our platform the best experience. Since receiving the complaint, WeddingWire...
reached out directly to [redacted] and has since come to an amicable solution to resolve any issues for both parties. Should the Revdex.com or [redacted] have any further questions about this matter, please feel free to reach out directly at [email protected] at anytime. Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s additional concerns to our attention. Below outlines specific details where we feel confident about our listing agreement:1. On April 20, 2016, WeddingWire sent [redacted] an email outlining the specifics of what packages and contracts would be available to him at that time, clearly stating that a contract with our services would be for 12 months with a special offer to terminate after 6 months2. [redacted] also received an email receipt when signing up with WeddingWire, including a link to our Terms of Purchase which described our policies3. Lastly, [redacted] left a voicemail for our team on June 10, 2016, whereby he acknowledged receiving an email from his Sales Representative explicitly outlining the terms of our agreementWe do not wish to diminutize [redacted]'s concern by any means; however, we are confident that we did not communicate to [redacted] any offers other than what was outlined provided we shared the terms of his agreement before he signed on with our platform. Should [redacted] be interested, we are determined to go the distance and help him find the positive ROI in our platform and look forward to discussing our relationship further.
Hello and thank you for sending us [redacted]'s response. We are sorry to hear that she is still unhappy with conversations that occurred via the Revdex.com, email, and phone. WeddingWire does not make any guarantees of traffic, inquiries, or bookings received over the course of their one-year contract term. With that said, we do continue to extend the offer to to talk in more detail about their account as our team is always willing to work with our advertisers to help them maximize their ROI with WW based on their unique business goals. Best,Dan S[redacted]Associate Director, Customer Care
Dear Revdex.com,Thank you for bringing [redacted]'s concerns to our attention in case #[redacted]. [redacted] entered into a one-year agreement with WeddingWire in June 2015. WeddingWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by...
notifying WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email receipt at the time of purchase. [redacted] contacted our Customer Success team on July 9th requesting to cancel, less than one month after her purchase.While WeddingWire has continued to provide the services she paid for, which includes placement in our catalog and visibility to our users searching for wedding officiants in Kansas City, we have issued [redacted] a complete refund for her purchase price. Therefore, we consider this matter closed. Sincerely, Emma G[redacted]Senior Representative, Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. To add some additional detail, a customer service manager / specialist contacted me the next day after I filed my complaint with Revdex.com. Since then, we have had excellent communication as their best effort was put forward to provide a suitable and FAIR resolution (which likely would have come much sooner if not for the holiday season). I am grateful for the time that was taken to really understand what our complaint was about.
Regards,
[redacted]
Dear Revdex.com,Thank you for bringing [redacted]'s concerns to our attention in case #[redacted]. [redacted] entered into a one-year agreement with WeddingWire in October 2014. WeddignWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by...
notifying WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email receipt at the time of purchase. [redacted] contacted our Customer Success team in September 2015 after making 10 of his 12 monthly payments.We apologize for the confusion in this case and have issued a refund to [redacted] for all payments beyond the minimum six-month agreement as he requested. Therefore, we consider this matter closed. Sincerely,Emma G[redacted]Senior Representative, Customer Care
Thank you for reaching out and letting know about [redacted]'s complaint. We completely understand her concerns and hope that we can better clarify the situation.WeddingWire reached out to [redacted] regarding her account and offered numerous suggestions on how to update and enhance her storefront...
and visibility among potential brides and grooms. And upon looking at her storefront, it does seem that she took our advice seriously and made fantastic updates to help attract more brides and grooms. Moving forward, WeddingWire is prepared to help guide [redacted] as much as possible to see the potential ROI of advertising on our platform. However, should this partnership not be in [redacted]'s best interest, we are willing to discuss an early termination of her contract at the 6-month mark per our Terms of Purchase.Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing complaint #[redacted] to our attention. Hopefully we can shed some clarification below. WeddingWire keeps business names on its site as public information as the business name acts as an anchor for the reviews written for services furnished by your business. The only time a...
business is completely removed from WeddingWire is when there are no reviews associated with the account. As there are two reviews on this account, WeddingWire must keep the listing as reviews are the editorial property of the individuals who wrote them also known as the publishers. WeddingWire acts as a neutral platform and does not remove or edit the publisher's content without a direct request. Please keep in mind, we would only remove a review that violates our Terms of Use.Should Ms. Alviar have any other questions or concerns about this issue, she is welcome to write us at [email protected] and we'd be happy to discuss this further.Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Since receiving this notification, WeddingWire worked directly with [redacted] to come to an amicable resolution to her issue and consider this matter closed.
Thank you for bringing [redacted]'s complaint to our attention. Upon receiving notice, WeddingWire reached out to [redacted] immediately to reconcile any issues he had with his account and have since come to an amicable solution to address any issues he had. Should the Revdex.com or [redacted] wish to reach...
out further, please feel free to contact us directly at [email protected],Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention as we talk all matters of unhappy customers very seriously. Since his complaint, WeddingWire has reached out [redacted] and has since come to an amicable resolution to this matter. Should the Revdex.com or...
[redacted] have any further concerns, please feel free to contact us directly at [email protected],Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s complaint to our attention. Hopefully I can help clarify some of the issues our client mentioned and others we know were of concern:- WeddingWire is always transparent about its contract terms when bringing on new clients, which is why on September 6,...
2016, WeddingWire wrote [redacted] a welcome email which reminded her of the terms of the agreement to include the length of the contract at 12 months - We understand the client was also upset since all five of her reviews were not present on her storefront. WeddingWire flags reviews for many reasons, and in this instance, reached out to [redacted] on multiple occasions stating we were willing to reach out to verify these reviews on her behalf as it's beneficial for both WeddingWire and our clients to have as many reviews as possible.- Regarding the removal of business information, WeddingWire requires vendors to provide specific documentation to change their business name. When [redacted] tried to change their business name to "Null," WeddingWire responded saying that in order to change this information we would require proof of such change which we would happily do on her behalf once the correct documentation. In the end, WeddingWire is more than willing to work with [redacted] to help find ROI in her investment. Best,Dan S[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:No changes were made. We called & complained within under 72 hours of signing up & we were ignored. They NEVER called us back until they finally answered their phone days after our initial complaints & calls.When I told them I wanted a refund due to them not responding to my calls & complaints, they all of a sudden start threatening us with their "contract" and then say they want to help us. We again ask for a refund & request a cease & desist of them using our business name with any association with Wedding Wire.
Regards,
[redacted]
Dear Revdex.com,Thank you for bringing to our attention complaint #[redacted] submitted by [redacted]. [redacted] purchased a Featured listing on July 29, 2014. WeddingWire made several attempts in April 2015, May 2015, and June 2015 to contact [redacted] in an effort to assist her in...
updating her payment information, with our last outreach being June 2, 2015 via email. As she was not able to provide us with correct billing information, her account access was suspended and the agreement and listing were terminated.In regards to the review [redacted] describes, we have disputed the review that was left for her business on her behalf and are currently waiting for verification. If the review is determined to be verified based on our normal verification process, the review will be placed back on to the account. If the review is not able to be verified, then the review will no longer be visible on the account.Sincerely,Emma G[redacted]Senior Customer Care RepresentativeWeddingWire
Dear Revdex.com,Thank you for passing along [redacted]' concerns regarding her WeddingWire account through case [redacted] to us.After receiving [redacted]' complaint, a representative from our Customer Success team reached out on March 8, 2016. Upon finishing this correspondence it has been determined...
that [redacted] will complete the terms of her contract. Since we have come to a mutually agreed upon resolution, we consider this matter closed.Sincerely,Dan S[redacted]Associate Director, Customer Care
Dear Revdex.com,Thank you for passing along the case #[redacted] from [redacted] regarding her account with WeddingWire. We reached out to [redacted] via email on January 28th. Our Vice-President of Customer Experience reached out directly to [redacted], our message cited below. [redacted]...
entered an annual agreement with WeddingWire that provided her the opportunity to exit the agreement without penalty after six months. [redacted] contacted her credit card issuer and chose to stop the monthly payments after three months. However, the advertising services, CRM tools, access to education solutions and all of the other benefits of premium membership were provided up to, and beyond, the time she chose to stop payment. We are prepared to address any account changes, questions, review disputes, or other concerns through [email protected]. ---------- Email sent to [redacted] 1/28/16 ----------[redacted],I'm so sorry you had an experience with us at WeddingWire that led to you submitting a Revdex.com complaint. I was hoping to talk to you to better understand the allegations of fraudulent practices of our sales team. We take these claims very seriously and I'd like to know more so I can take appropriate action internally. Please let me know when you might be available for a brief call. When we talk I'd also be happy to share more details about the items below. From your statement to the Revdex.com there appears to be some misunderstanding about what happens after stopping payment. The fears you cite are unfounded and against our policies. For example:Removing Storefront Content - Even though you can no longer login to manage your account, you can always email us at [email protected] and request that we "inactivate" your account. This removes all of the content except for basic business information and any reviews left by users. Managing Reviews - WeddingWire does not leave reviews for wedding professionals. Ever. If you are worried about reviews after losing account access, then please know that you can ALWAYS dispute a review--regardless of your status with WeddingWire--by emailing [email protected] and requesting the dispute. From there we follow the same validation procedures as every other review dispute. You are not disadvantaged in this process by no longer being a paying customer. Changing Business Name - We accept name changes all the time. But once there are reviews for the business we ask for some validation. This is to prevent people from trying to remove their negative reviews by simply renaming their business, and a way to ensure the reviews our users see are valid and pertain to the appropriate business. If you have changed your business name from that which you used when previously gathering reviews, we're happy to help you with that. Again, [email protected] will start that process of collecting and reviewing the documentation. Closing Your Account - The information you received was correct. If you want access to your account to make changes, add photos/videos, etc. then you would need to honor the minimum requirement of your agreement. In this case, six months. However, you do not have to honor the agreement to make the changes you seek to make. Whether storefront content, reviews, or even a business name change, our support line will gladly help you with this. I hope this clears up the concerns about possible negative consequences. What you found on the internet is incorrect and just not how we operate. I hope we get the opportunity to talk about the process that led to your purchase decision. If we have people misleading wedding professionals then I want to address it immediately. Thank you for your time and please let me know when might be a good day to connect.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am a small business and I know my clients personally. I have explained to wedding wire that the review have received is a false review. In my opinion wedding wire is handling this situation VERY badly. I will be deleting my wedding wire account and not associating myself with them anymore. They have also made the comment that I have to have a court order to see the contract the "reviewer" left. If my signature is on ANY paperwork by law I have the right to see it. There not providing me with this information that I have requested. So at this time I would like if Revdex.com could help me get a copy of this contract I would appreciate it. Even if it has the reviewers name is marked out. If this is not possible I would like to know at least how the contract was signed. Whenever it was received what signature from [redacted] is on there
Regards,
[redacted]
Thank you so much for bringing [redacted]'s complaint to our attentioned. WeddingWire reached out to [redacted] on numerous occasions to respond to the complaint and his concerns and have not heard back. Should he wish to continue discussions, we invite him to respond to our requests for a call...
at his convenience. He may also reach out to us at [email protected] should he need any help in reaching the correct parties to address any issues he may have. All the best,Dan S[redacted]Director, Customer Experience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response becauseI was mislead by the sales person that this is as a good fit for my business and I still want a full refund. Like I said I was not aware of the terms until after sign up. Regards,
[redacted]
Thank you for bringing Ms. Gomez's complaint to our attention. WeddingWire takes any and all concerns from our clients with the utmost thought and work hard to ensure we provide all wedding professionals who use our platform the best experience. Since receiving the complaint, WeddingWire...
reached out directly to [redacted] and has since come to an amicable solution to resolve any issues for both parties. Should the Revdex.com or [redacted] have any further questions about this matter, please feel free to reach out directly at [email protected] at anytime. Best,Dan S[redacted]Associate Director, Customer Care
Thank you for bringing [redacted]'s additional concerns to our attention. Below outlines specific details where we feel confident about our listing agreement:1. On April 20, 2016, WeddingWire sent [redacted] an email outlining the specifics of what packages and contracts would be available to him at that time, clearly stating that a contract with our services would be for 12 months with a special offer to terminate after 6 months2. [redacted] also received an email receipt when signing up with WeddingWire, including a link to our Terms of Purchase which described our policies3. Lastly, [redacted] left a voicemail for our team on June 10, 2016, whereby he acknowledged receiving an email from his Sales Representative explicitly outlining the terms of our agreementWe do not wish to diminutize [redacted]'s concern by any means; however, we are confident that we did not communicate to [redacted] any offers other than what was outlined provided we shared the terms of his agreement before he signed on with our platform. Should [redacted] be interested, we are determined to go the distance and help him find the positive ROI in our platform and look forward to discussing our relationship further.
Hello and thank you for sending us [redacted]'s response. We are sorry to hear that she is still unhappy with conversations that occurred via the Revdex.com, email, and phone. WeddingWire does not make any guarantees of traffic, inquiries, or bookings received over the course of their one-year contract term. With that said, we do continue to extend the offer to to talk in more detail about their account as our team is always willing to work with our advertisers to help them maximize their ROI with WW based on their unique business goals. Best,Dan S[redacted]Associate Director, Customer Care
Dear Revdex.com,Thank you for bringing [redacted]'s concerns to our attention in case #[redacted]. [redacted] entered into a one-year agreement with WeddingWire in June 2015. WeddingWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by...
notifying WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email receipt at the time of purchase. [redacted] contacted our Customer Success team on July 9th requesting to cancel, less than one month after her purchase.While WeddingWire has continued to provide the services she paid for, which includes placement in our catalog and visibility to our users searching for wedding officiants in Kansas City, we have issued [redacted] a complete refund for her purchase price. Therefore, we consider this matter closed. Sincerely, Emma G[redacted]Senior Representative, Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. To add some additional detail, a customer service manager / specialist contacted me the next day after I filed my complaint with Revdex.com. Since then, we have had excellent communication as their best effort was put forward to provide a suitable and FAIR resolution (which likely would have come much sooner if not for the holiday season). I am grateful for the time that was taken to really understand what our complaint was about.
Regards,
[redacted]
Dear Revdex.com,Thank you for bringing [redacted]'s concerns to our attention in case #[redacted]. [redacted] entered into a one-year agreement with WeddingWire in October 2014. WeddignWire only offers 1-year agreements. However, [redacted] was eligible to cancel at any time after six months by...
notifying WeddingWire. The details of the agreement and the special option to cancel were provided over the phone and via email receipt at the time of purchase. [redacted] contacted our Customer Success team in September 2015 after making 10 of his 12 monthly payments.We apologize for the confusion in this case and have issued a refund to [redacted] for all payments beyond the minimum six-month agreement as he requested. Therefore, we consider this matter closed. Sincerely,Emma G[redacted]Senior Representative, Customer Care