39dollarglasses.com

As indicated in our posted warranty, the Original order is eligible for a full refund or one-time remake at no cost.It is clear, based upon the customer's complaint, that she misunderstood a remade order as her original order, which we have never had issue with a customer misunderstanding prior to this complaint, but the advice of a one-time exchange is also made in the warranty, to avoid any confusion.Subsequently, after that initial period, a remake or refund is advised as offered at 50%Because the customer returned her original order and opted for the one-time remake at no cost, her return of the remake order did result in a 50% refund.Here is our entire warranty, as the customer posted only part of our warranty in her complaint:At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*)Our objective is simple: to make sure every customer has a wonderful experience purchasing from usIf you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost(Exchanges for higher-priced items will only be charged for the difference in price)We even provide FREE return shipping! Simply follow the following instructions: Contact us by phone or email within days of when your order was deliveredWe will happily provide you a Return Merchandise Authorization (RMA) number along with a pre-paid postage return label (domestic First-Class U.SMail only)We cannot process or honor returns without an RMA number.Shipping charges cannot be refunded.Return package must be received within days of original delivery dateRefunds can only be issued after we have received the original merchandise back.Returned items must be in original condition in the hard case you received from usHowever you may keep any accessories as our free gift.After the 10-day period, up to days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.*Excluded Lenses: All [redacted] and [redacted] LensesThese exceptions are eligible for a 50% exchange credit or 50% refund up to days after receiving your glassesExchanges for higher-priced items will be charged for the difference in price from the original pair plus a 50% remake fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

An RMA has been sent to your email addressIt contains a pre-paid label to send the glasses back to have the frame replaced

I purchased a pair of Oakley Chamfer eyeglass frames for $and sent them to 39dollarglasses.com to have lenses fitted and installedI placed the lens order for $and mailed them on February **, I received the glasses back on March **, and inspected them upon arrivalI found three separate cracks in the upper right portion of the framesThis was from incorrect measurement and fitting of the lenses, causing the structural integrity to be compromised and crack I called 39dollarglasses.com on March **, to inform them of the situationThe initial representative, Venessa, explained to me that nothing could be done other then sending the lenses back and fitting them on one of there cheap framesThis would essentially leave me with a broken pair of Oakley frames that I spent over $onShe then explained that this was company policy and they weren't responsible for frames that they damagedI asked to speak with a manager and David came on the phone

As stated when submitting the form on our website, response will take 1-business daysThe customer emailed us after close of business on Friday, Her return authorization was sent to her this morning, due to severe weather in New York, and so we apologize for the slight delay in response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to know when and how they would like the glasses sent backWill they getting a hold of me for this? Sincerely, [redacted]

Arrrggghhh…39dollarglasses.com…I wanted so badly to write you a good review…but I can’tYou disappointed me twice – and with the most basic of quality control checks Your first attempt at re-lensing my Oakley Evade titanium frames ended with the lenses being sent to me not having any edge polish at all – literally rough to the touchOn a completely rimless frame like the Oakley, how do you miss something like that? The glasses were returned to me for a second time last weekThis time, I immediately noticed the edge polish was there – perfect…right? NopeI opened the temples, sat them on a table and the frames were twisted so unevenly that one temple was half an inch off the table surface! Again, how can you miss something so clearly wrong? I understand mistakes happen, but in both cases, we’re talking about very obvious quality control failuresIn the end, I did my best to manhandle my poor frames and twist them back to their original shape, figuring that’s what you would do anyway if I sent them back againI decided that would be a better option than giving 39dollarglasses.com a third try to get it right

***, As discussed we are not liable for damages done to the frames during productionThis is stated in the terms and conditions you agreed to when placing the orderHowever, due to the issues you have experienced we have placed an order for a new frame and await it's arrivalYour order has also been refundedOnce the frame is received we will ship it out to you directlySorry for the inconveniences you have experienced throughout your order

The remake order was processed and shipped via 2nd day air and delivered yesterdayThe tracking is [redacted]

A refund was issued to the original method of payment and replacement frame was shipped from our facility on FridayHere is the tracking* [redacted]

I placed order ( [redacted] ) on [redacted] July for contact lenses The order qualified me for a free pair of $dollar glasses plus free shipping I did not receive my coupon code for my free pair of glasses I called and spoke with Thomas the coordinator and he verified I was owed a coupon code for the free pair plus shipping Thomas stated that there was an IT issue that needed to be addressed which is why I did not receive the codeThomas gave me code [redacted] over the phone Thomas stated the code would be good for daysI placed order ( [redacted] ) on [redacted] July for a free pair of $dollar glasses I used the coupon code stated and the screen stated the code was accepted successfully At checkout, the screen asked for my payment information I mentioned this in the note box for the customer service to read My order charged my credit card $plus $shipping Revdex.com IS BLOCKING THE ORDER NUMBERS, THINKING THEY ARE SOCIAL SECURITY NUMBER

We apologize you are unhappy with your experienceAn original RMA was issued on 11/ [redacted] at the time of first contact, along with a remake order that was place we added free upgraded shipping on the remake as well as upgraded coating to the lenses on the new pair of glassesThe new pair will be shipped out to you as soon as the original RMA is in transit back to usWe apologize for the any troubles and hope to retain you as a customer going forward

I have purchased my eyeglasses online for years and recently I tried 39dollarglasses.com To keep it short and sweet I paid $for glasses that literally just fell apart six months after owning themThey were constantly crooked and I brought them into several repair shops They drill directly into the lenses so nobody locally can repair these thingsEverybody told me the lenses were garbage All I want to the company to do is repair my glasses but they wontMaybe it's because they cant, who knows I would NOT recommend doing business with them I'm very surprised to see the rating they have

39dollarglasses.com doesn't fulfill their responsibility on timeI placed my order on I already paid for the product at the moment of submitting my orderAccording to their website information, the order should take business daysMaximum delay would be weeksToday is I still don't have my glasses backI have contacted them three times via phone calls and online chatEvery time I call, their answer is the same, that the product is in process and it would be shipped shortlyI reminded them about their delay and requested to expedite their processBut their response was that there is nothing they can do about itI haven't heard any apology from themIt seems that this kind of delay is for them and that I should be patientI will never purchase any product from this company nor recommend it to others

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because the issue still stands...there was a film on my glasses and the prescription was not accurate at they claim it to be and they stated the first time the glasses were sent back at no charge they corrected them...there should not have been a charge due to the fact that it was there mistake I want a full refund or tell them to send me the frames that I paid for I will never use this company again and would urge other people to be really careful if they order from themIt is there word against mine...Noted again I have the same glasses on in a different color had they been made correctly I would have kept them they should have refunded what I paid for them Sincerely, [redacted]

Customer requested his order be canceled and was provided the opportunity to re-instate his orderWhen told we would need his credit card information to re-instate the order as he was already refunded upon cancellation he refused to do so

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I sent two unaddressed emails inquiring about the coupon code for the free glasses There was more than ample time to address this issue 39dollarglasses ignored my emails totally Secondly, I did get my refund, however the invoice charged the $shipping which must have fallen off at some point So the response is wrong and the treatment was unprofessional In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We resent the RMA after the customer advised she did not receive it, as per our original response.We do assume that the customer did review our warranty policy prior to entering into a contract with us to do business.As per this warranty, we offer a free remake or refund of the purchase, less any shipping.We do not refund shipping as per our warranty, but we do offer a free remake for any reason.Additionally, we do not provide return shipping for our customer outside the United States, making her return shipping costs not refundable.This is clearly posted in our warranty, which we have posted below for reviewPlease note that this warranty is clearly posted on each page of our website, and is available for review during the order process, to avoid any confusion with regard to what we offer and do not offer [redacted]

We are slightly confused by this complaint as well as the requested outcome, as the customer was indeed refunded for the amount requestedThese refunds were performed on This was advised to the customer as well via the email of the refund receipts sent to the customer via email, which we do have record of sending to him several days ago

As per our advice by phone, email and Live chat to the customer at the outset, production using his own frame is a 7-business day process, depending upon His frame was received by us on 415, as per the email we sent to him on that dateAs of this writing, we are at the 13th business dayThis was due to failure during production, which was advised to the customerThe customer requested we cancel his order using the Gucci frame and clear prescription lenses this past Friday, and his frame, as per our advice that we would do so today, has been returned to himThis order has also been refunded in fullThe customer is correct that we experienced more than one failure on this pair, due to the higher prescription strength and choice of a semi-rimless frame.The other pair, using the Prada frame and polarized sunglass lenses, experienced only one failure, and was completed this morning.As per his directive to NOT cancel this order unless it failed again, will be shipped in completed state with the prescription lenses installed today, in line with our advice made to him this past Friday.The glasses have been sent back via Priority mail