39dollarglasses.com

Today I received my first order from 39dollarglasses.comThe frames are great but the lenses are not properly cut to the shape of the frames and have obvious defects in workmanshipIt looks like a child that doesn't know how to color in-between the lines manufactured them and dropped them on the floor during packagingTerrible quality assurance process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So if I understand this correctly 39glasses is offering only to install my lenses into the new (3rd) of same defective frame if I mail that and the broken (2nd) same frame I got from their company with the lenses? If this is the case they are basically saying they will not do anything but reinstall my lenses into the 3rd frame that will most likely also have a problem after a month or soIf this is the case then I decline to accept what they are proposing because it is nothingI will then continue on to post my complaints on the Revdex.com website,etc so it hopefully will help others so that they do not have to have to go through the issues I have had too.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I will never use this company again due to their poor customer service, carelessness, and lack of personally responsibility They broke my glasses frame, did not inform me at the time I received the frames back and contacted them to see if they planned to replace the broken part Instead of an apology they stated they were not responsible when they break frames They said the broken part was inconsequential to function and cosmetics They blamed me saying they didn't want to use the frames but I had insisted And they wished me an enjoyable day and a great weekend!
Here is what not wanting to use frames and me insisting looks like:
I shipping frames to be re-lensed39dollarglasses informed me they were unable to use them "because the lens area cannot be opened and closed" I assumed this was a simple error and called to explain (as they are easily opened if you undo two screws) The representative looked at the glasses, and now said would still not make them because I didn't remove these myself To clarify I repeated back what he said"** *** ** *** *** *** *** *** ** *** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** ** *** *** * *** ** *** *** *** You're saying that I should have done this myself before sending them in even though this isn't indicated on your website Is that correct?" Then the representative said he would reprocess them

Horrible HORRIBLE serviceI don't recommend using this company for re-lensing your own framesThey want you to buy their framesIt's very shady
I had of the same frames re-lensed - clear and tinted and all went smoothlySo I sent a 4th pair to be re-lensed, but they rejected it, saying the frames were not high enough quality and suggested I purchase one of their framesI chose the refund because purchasing frames without trying them has never worked for me
So I purchased another of the exact frames from the same manufacturer that had been re-lensed beforeBut they told me the quality was too poor and suggested I buy one of their frames
The worst part was the serviceI asked twice for quality specifications so that I don't continue to spend money of frames rejectedThey refused to provide thatI then said I'd try one of their frames provided a discount of offset repeated costs of purchasing frames and shippingThey refused that as well
So of course, it's shady that the same frames won't be re-lensed and that they won't provide specifications
But the most horrible thing was the consistently combative nature of my correspondenceJust one example is that I merely said I will either try their frames provided a discount or I will take a refundThey responded with much unnecessary, such as telling me they can refuse to re-lense any frames they want toAnd this was even after I made attempts to lessen the combative nature of the service by explaining that I am in no way attempting to place them on the defense
Horrible service and the company costs you in time, effort, repeated frames purchases, shipping fees, rude responseswhat they claim to save you in cost
And they're an online company, so their overhead is lower to being with
TerribleI am reporting negative reviews anywhere and everywhere I can in order to save others who are busy like me and don't have time for nonsense or pointless arguing with a poor company who preaches "we reserve the right" over actually making things right

On Friday August **I order glasses from 39glasses.com websiteMy order number is ***I took advantage of buy one pair get another pair at percent offDidn't know they had that offer until I check outI took advantage of itI got a letter telling me maybe my credit card information was hack so I have a percent off codeIt says off percent on all orders through August ** I should be getting percent off my order in addition to buy one get percent offHave letter to prove itThanks Jim

The customer did place an order for two identical pairs of glasses, and returned one of the pairs due to an issue with the lenses providing blurry vision. The customer was advised by phone this month by the customer service manager that her order was remade that day, and would be expedited
Because the lenses are custom made for her at the time the order is made, there is lead time required, typically 5-business days for higher progressive prescriptions in a rimless frame.The order was expedited, and shipping was upgraded to *** Next Day shipping at our cost; however, there was a failure during production, extending the production while we produced a new lens for the glassesThis is not uncommon when producing prescription eyeglass lenses in a rimless style with a moderately high prescription, and is why we were happy to upgrade her shipping for her.The customer's remake order shipped in business days from our facility, which is slightly beyond our typically production of 5-business daysWe do apologize for the delay, and see that as of this writing, the glasses have been in her possession for over a weekWe trust this indicates that she is happy with her glasses, but if for any reason she is not, we would be happy to assist her with a return

We are sorry to hear of the customer's dissatisfaction, and issued a return authorization and return shipping label on the date he contacted us, 2/*/16.We do not make practice of paying off our customers to keep products they are dissatisfied with, as that, in our experience, is poor business
practice, and does not ensure our customers' satisfaction in the long term.In cases such as these, we are happy to correct the problem, or we are happy to issue a refund on the purchase, in line with the advice given to him via live chat on 2/*/16, and in line with our posted warranty, which offers a refund or remake on orders such as these, "or any reason".As per our warranty, we do request to receive the return first, so we can determine both whether the issue can first be corrected, and also to have a comparison to ensure the remake is to his satisfaction, if that is indeed possibleWe provided return postage on 2/*/for this purpose.In any case, we look forward to receiving the return and resolving the matter for this customer, in line with our warranty policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I spent hard earned money and received a product I cant use I will ask for half my money back as allowed per company policy
Sincerely,
*** ***

We are sorry for any misunderstanding the customer may have had in regard to our production times, as we do not offer "Rush Processing"; we do, however, offer Next Day Shipping as a shipping option.We clearly post our advised production times for our products, which are custom made for the customer
at the time they order The customer did note his order to "Please rush order as soon as possible", and we do naturally make and ship all orders as soon as possible, we do not currently offer an option for a customer to note their order to rush the processing of their order over other orders. Next Day Shipping is offered so that the customer can be assured that upon completion at our facility, the order will be received in one business day. The upgrade cost the customer paid was simply for the Next Day Shipping with ***, which afforded one transit day to him, and nothing more. When the customer placed his order, he received an email confirmation with specific advice on how to track his order via our website. There is no advice that we will contact him with updates of his order; based upon customer feedback, we try to avoid repetitive contact, and instead provide online step-by-step tracking with pictures to allow the customer to track their order at their leisureIf a customer does not wish to utilize this, they are simply able to wait for their tracking email. In that same confirmation email, we further advise that the customer will receive one more email, thus clarifying that other than the tracking email, no further communication will be initiated.As per our posted production times, which is located under our website's Help section, under the various titles of "When Will My Glasses Arrive?""Shipping", and "How long does it take to get my glasses?, we do advise the following:"Prior to shipping, your order is custom made in our Long Island, NY laboratory to your exact prescription and PD measurementOver 95% of all orders ship within 1-business daysFor some higher prescriptions and multifocals (progressives and bifocals) it may take up to an additional 1-business days to process your orderA small percentage of orders do not initially pass final inspection, and we may need to redo all or part of the processIf this occurs, it will be noted by clicking the automated order tracking link in the top toolbar."The customer is correct in his advice of not purchasing bifocals; however, our production time first states higher prescriptions require additional time to process, as stated above. The customer submitted a higher prescription, which is presumably why he chose to upgrade his lenses for one pair to a Super-High index of 1.67, which, as advised, requires additional processing.As posted, higher prescriptions, along with Bifocals, require an additional 1-days of processing time. In total, his order will require up to business days for production, and based upon his order date of 5/**, today is the 6th business day.Both pairs on his order were completed on May *** and is shipping from our facility today, May ***, due to *** not picking up on May *** due to the Memorial Day Holiday.The customer was also sent an email of this shipment & its tracking number on May *** at roughly 12:PM EST.In light of our completion of the customer's order within our advised estimates, and because the order is expected to reach him one business day after shipping from our facility, a refund of the customer's overnight shipping is not available at this timeShould UPS not deliver in one business day after leaving our facility, as promised, we are more than happy to verify this and refund the shipping

The customer returned her original order for a remake due to an error in the prescription, and she also stated there was a film on the lensesWhile we did not find any film on the lenses at all, we did find the segment height to be slightly off, and so we remade the order for her at no cost.The
remake order was double inspected for accuracy and to ensure no film was present as per the customer's original advice, and shipped to her.While we did find an error in the lenses we made with regard to the segment height, we found no indication of a "film" on either lens.However, since we were remaking the lenses in any case, as an added measure of precaution, we did check for this as well before shipping to herNo film was found to be on any of the lenses we made for her.She returned the order again for the same reason, and our inspection found that the lenses had no film whatsoever, and the prescription was indeed accurateOur review of her order form last year, which she states she loved, was made with anti-reflective coating, as opposed to her not using that coating on this order.It may be possible that she noticed more glare this time around, but we inspected and found there was no film at all on these lenses, as advised, and the prescription was indeed accurately made.The customer did speak to a representative on June ***t who advised that if the prescription was incorrectly made, we would refund in full, which was trueHowever, the prescription was not incorrect, and her refund of 50% was issued accordingly, at 50%, as advised by the representative who she spoke to on the date she requested to return the glasses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As is clearlyevidenced by their unapologetic response to my complaint, the companyhas failed to acknowledge even the slightest bit of responsibilityfor the delay in processing my order, does not acknowledge or respondto the issue of the poor customer service provided (excessively longphone wait times and failure to respond to emails), will not as abasic courtesy offer even a partial refund of any of the extra amountpaid for overnight shipping (even though the product arrived nearlytwo weeks after being ordered), and does not acknowledge that their“online step-by-step order tracking with pictures” is a gimmickthat provides absolutely no information on when an item will beshipped or receivedThe company'sresponse to my complaint further states that “the customersubmitted a higher prescription, which is presumably why he chose toupgrade his lenses for one pair to a Super-High index of 1.67, which,as advised, requires additional processing.” This statement ismisleading, as nowhere on their website is it specified whatqualifies as a “higher prescription”, nor does it advise thatchoosing a Super-High index lens of (as they recommend) willrequire additional processing.I would also like toadd that after having finally received the glasses, I am not verysatisfied with the qualityThe prescription(PD) for the sunglasses is inexplicably slightly different from thatof the regular eyeglasses, the lens edges are not polished asadvertised, and the “dark tint” of the “sunglasses” I orderedis very light and not nearly as dark as is represented in the websitephotos, including the customized photos generated by uploading myphoto to their website, making them virtually unusable as sunglassesHowever, I do not plan to return either pair as I do not wish to paytwo more times for shipping both ways and wait another 3-weeks toreceive them again.For the record, I ama small business owner and I understand that sometimes things gowrong and unexpected delays happenHowever, in these cases, prompt,honest, frequent, and reliable communication is critical to providinggood customer service, as is taking responsibility for the company'serrorsThis clearly does not appear to be the policy of39dollarglasses.com, and they certainly do not deserve to be atop-rated Revdex.com accredited business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ordered glasses a month ago and still not received The company's not answering the phone and their "order tracking" app has been saying the same thing for the past four weeks that my order is "being processed"

After being impressed with the lenses, but not the frame, of a pair of glasses I had ordered from 39dollarglasses I decided to try their re-lensing service with a couple new Ray Ban frames I had bought on saleOne pair of glasses came out fine but the other pair had an obvious flaw in the right lensThere was a grind mark that ran vertically from edge to edge right in the center of the lens - right in front of the eyeIt was like looking thru a permanent fingerprintIt was clearly visible when you held it up to the lightThe lens should have never been put in the frame and sent outThey have a guarantee so I thought no big deal, just return them and have a new lens put inI did just thatThis week I received an email informing me that my brand new Ray Ban frame had been destroyed and offering to replace it with one of their cheaper frames or a refund for the cost of the lens onlyI've had lenses replaced in year old frames with no problemsI think they should reimburse me

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are have caused me to get a new credit card, the company they hired certainly wanted me to put up a credit card...no be billed now but I am sure I would have been billed after a yr to continue a service I should have never needed to begin with Had this company had not had a security breach none of this would have been necessary To which, I have had to file fraud charges with my credit card company for $14,in airline tickets I didn't purchase.All beccause of 39dollarglasses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The 30 percent off letter does not say that. It just says 30 percent off your next order. Still have letter,if you want a copy of the letter I can take a picture of it and send it to you. Am very upset. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was refunded on 6/**/2017.

A refund was issued to the original method of payment and replacement frame was shipped from our facility on Friday. Here is the tracking* [redacted]

The call have been reviewed both with 39Dollarglasses, as well as allclear ID. There was no instance when credit card number was requested as the 1 year of allclear ID is covered for all customer who may have been affected. We apologize for any issues you have experienced due to this.

Customer requested his order be canceled and was provided the opportunity to re-instate his order. When told we would need his credit card information to re-instate the order as he was already refunded upon cancellation he refused to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I see what they said now.
Sincerely,
[redacted]