39dollarglasses.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Correct they arrived yesterday but did not arrive in two days from the order dateThat's usally how two day shipping works! Especially when I paid for it! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The call have been reviewed both with 39Dollarglasses, as well as allclear IDThere was no instance when credit card number was requested as the year of allclear ID is covered for all customer who may have been affectedWe apologize for any issues you have experienced due to this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI see what they said now Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not at all a resolution to my complaintI did not specify that I could not read or use the computer with either pair of glasses because I did not think I needed to with the "Worry Free" Return PolicyI am merely asking for a credit so that I may purchase single vision sunglassesI have read similar complaints online, and I agree that sending people glasses that they did not order is just a scam to keep partial payment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I emailed to inquire about a coupon that this company sent me through email the day after I placed an orderI was trying to find out if I could add this coupon to my existing order, or what options I had, but they cancelled my order without me requesting it to be cancelled, and now refuse to reinstate the orderI have been a loyal customer to this company for many years, as have my wife and kids, and I do not appreciate the way they have treated meI will be leaving reviews on [redacted] , and on my own personal blogs to let people know how the customer service reps at this business treat people

I ordered pair of glasses in December *, When I received that pair, I wore them for several days before I noticed a mark on the left lens (interior side, not exterior side) When I used my finger nail to see if it was a hair, the scratch became worse I returned the original pair, asking for a remake Was told it would cost $74.45, which I agreed to pay Due to incompetence at the company, the remake was done twice I was charged $twice, and sent pairs of glasses in different shipments When I tried on the first shipment, the first remake pair had another scratch on the left lens I did not try to use my finger nail, and that scratch was unaffected my me Then the second shipment arrived, and without trying the glasses on I saw the left lens also had a scratch I have photo evidence of the scratches for the 2nd and 3rd pairs

The customer placed his order for pairs of glasses on February ***, and received completed pairs weeks later, on March ***.The last pair on the order was delayed due to a failure during final inspection, and was remade completely, adding time to production, which we did advise to the customer, and which is also advised under our website's posted production times.We upgraded shipping at no cost to compensate him for the delay on the third pairThis was upgraded so that he would be guaranteed delivery to him one day after shipment from our facility.The customer received his final pair on the order roughly weeks later, as per his tracking and delivery confirmationAt no time do we see that any portion of this order took months to receive as the customer states.All pairs were delivered to the customer within one month of ordering, with of the pairs arriving to him weeks soonerThe warranty policy advises that when contacted within days of receipt, we are happy to remake the lenses at no costThe customer did not contact us until days after receipt, on April ***, a time frame which, as per our warranty, does incur a remake fee.With regard to the customer's advice that the pair with the lower bifocal height were a defect in workmanship, when placing an order for bifocals, we ask where the customer likes to wear their glasses on their noseThis is absolutely relevant, or we would not askAdditionally, selecting two different nose positions in no way indicates an actual error was made in ordering, but rather tells us that the wearer may be intending to use the glasses for different activities which may require less reading in the lensesThe answer to this question tells us with great accuracy where the bifocal line, or segment height, needs to be placed so that the customer can use their bifocals with ease for the purpose that they intendIf the line is placed in the wrong position, the wearer's vision could be impededThe customer chose two different nose positions for his bifocals, which we do not question, as many customers choose different segment heights to support different uses of their glassesAs a result, the pair he stated he wears “all the way up” on his nose had a smaller reading area, so it would not be in the way when he was using the distance portion of the lensesLikewise, the pair he chose “Top” or “All the way up” for his nose position had a larger, or higher, bifocal, because this too assured that the bifocal would be accurately placed, as per his ownadvisement.His advice implied that his needs varied for the two different pairs, which we do not question, as this is not at all uncommon, as many customers order their bifocals for varied needs, such as occupationalbifocalsBecause of the discounted pricing we offer, we very often provide customers with the glasses they need for their recreational activities, which may require more reading area for some situations,or more distance for othersThis was further supported by his purchase of a dedicated pair of reading glasses on the same orderWhile we are sympathetic that the customer may not have understood what our asking where he wore his glasses, we do provide our phone number and a direct live chat link on every page of our website and directlyadvise that if any customer is having trouble ordering, to contact us directly for expert adviceIf there was any question on his part as to the difference between the two, we would have been more than happy to explain, but because he did not contact us prior to placement of the order, we did assume that he understood the difference.We were never made aware until he contacted us that he did not understand the question he answered during order placement, so we were never able to explain this to him in more detail until he contacted us after a month of wearing the glasses.Additionally, his order confirmation, which is sent upon the order being placed, specifically asks the customer to review their order, and if any changes need to be made, or if they have any questions, to contact usimmediatelyDue to various vision needs of the customer, the responsibility for accurate order placement, when not directly assisted by a representative, does lie with the customer.Because he was outside of the warranty period, he is not eligible for a free remake of the lenses; however, we always inspect our returned lenses for defect or error in making them, because we do indeed standbehind our products and workmanship.As per our advice when he called, we inspected the lenses for defectWhile it was clear that the bifocal was made as his order requested, we took our inspection a step further and inspected theentire prescription and frame, to ensure that every aspect of the glasses was correctThe glasses were ultimately received here and found to have been made accurately to what was originally ordered.Because we have no interest whatsoever in profiting from the customer's error, we offer to remake the lenses at a discounted rate as compared with the original order; however a remake fee covering the lens cost does apply for these glasses, and likewise, because the returned lenses were in no way defective, a refund to the customer's credit card at this time is accurately stated at 50%

I'm not sure I would recommend this business to anyoneIf I did, I would warn them to not be in a rush, and what they receive may have minor issues I ordered my Rx sunglasses on April [redacted] and they didn't ship until April ***I appreciated the ability to track my order progress, but for the majority of the time all I saw was a red alert saying my order didn't pass inspection and that they were expediting it through the process and I wouldn't see any more updates until they shippedThat was frustrating, but I appreciated the quality control and was willing to wait a little longer for them to get things rightHowever, when I received my glasses today there was a chip in the top edge of the right lens anywayFor such a delayed process, I wasn't expecting the glasses to have an issue like that when I finally got themThankfully, the chip isn't in an area that seems to impact my vision, so I will probably avoid the hassle of returning them and waiting another two weeks for a replacement -- which may or may not have the same issues or worseThe glasses themselves seem like a good quality and comfortable

The initial promo received states it cannot be combined with any other promotionsThe 30% off would be either instead of that promotion or have to be used on a new order

When checking out, the customer is offered two payment options:One is to pay by credit cardThe other is to send a Certified Check or Money OrderThese options must be reviewed by the customer, and her selection is required before being allowed to proceedAs per the screen shot showing this portion of her checkout page, the advice that personal checks are not accepted is clearly stated in bold print, and the option she chose clearly did state the following:"I will enclose a certified check or money order (Sorry, no personal checks can be accepted)."While we understand that her email confirmation, received after she made her order, states "will send check or money order" under payment method, because we clearly state that personal checks are not accepted, we did assume that our use of the word "check" would not be misinterpreted, as we did advise during order placement that personal checks could not be accepted.Because this has never been an issue to date with our customers, we were unaware that this could possibly be misinterpreted until this complaintWe have therefore adjusted our email confirmation to now state "certified check" under payment method

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There response that the frame was unavailable and that I should have told them the frame style number is hard to believe.had it not been for my public complaint on [redacted] they would have never responded.they have never acknowledged that they lost my eyeglasses and somehow the delay is my problem.being that I could have told them they were 18k Hermes frames you would thing that they would have expedited this Also they never once mentioned the lenses that were in them as all I wanted to do is remove the bifocal .if I receive the frames sans my lenses I will drop this claim and chalk it up to incompetent employees thereIf I do not receive this marginal replacement the matter will be escalated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The PD setting of is indeed an option in our website's PD entry field, as we offer a place to enter two different PD measurementsThis is indicated by clicking the box that says "I have PD numbers".Additionally, we have pulled all calls, and at no time was the PD "downplayed", as the PD is critical to making glassesHowever, it is advised that if the PD is the same for both eyes, it certainly CAN be added togetherIn every case, the customer is responsible for accurate order entry.The customer advises in his complaint that the PD of 34.5, which was on his prescription and therefore measured and provided by his doctor, was not correct, and was in fact much different than what he ordered from us, and on its own explains his inability to see, and which would on its own require a remake feePlease note that the segment height would simply lower the prescription in the lens; it would not make the intermediate portion unusable.Additionally, the nose position of "TOP" is also clearly specified as a selection after the prescription is entered when ordering progressives and lined bifocals, specificallyWe are unsure how the customer is not able to confirm this information, as this was also listed on the order confirmation he was sentThe location of the segment height, which is would have made the reading lower in the lens, would not cause his to not be able to use the intermediate portion of the lens as described - that would be directly and solely related to the PD that was provided incorrectly by his optical shop.As per our Worry-Free Warranty, which is posted on every page of our website, exchanges of HD digital free-form lenses are subject to a 50% refund or remake fee if returned, and the customer was correctly advised

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I mentioned in the first email that the frame was asymmetricalYou sent me the return authorization only after the complaint had been sent to you by Revdex.comThe glasses are returned due to being faulty and I am entitled to claim a full refund plus any other losses that have been incurred as a direct result of faulty item being supplied, such as the costs of postage and the costs of returning the faulty item In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer made his purchase on February ***, and the order was shipped from our facility on March ***, well ahead of our typical production time frame.As per our worry-free warranty, we ask that if there are any issues with the customer's new glasses to please contact us within days to receive a prepaid shipping label, and the product must be received by us within days of receipt to be covered for a free remakeAfter the day period, we do advise that a refund or remake is at 50% of the original price.The customer contacted us on April ***, over days after receipt, to advise that one lens felt off in terms of the orientation of the lens.We advised that while the order was out of warranty, we would issue the authorization to return for inspection, and if they did not pass our inspection, that we would remake at no chargeHowever, as per our warranty, a refund back the customer's card would be at 50%We received his return May [redacted] and inspected the lensesWe found the segment height on one lens to be slightly off, and began a remake as per his agreementThe customer opted to have the glasses remade, and we began the remake on May ***.The frame selection made by the customer was ill-suited for progressive lenses, and after several failed attempts on our part to produce the lenses to our own satisfaction, advised the customer to change his frame selection to a taller frame that was more suited to progressivesWe upgraded his shipping to ensure he received them as soon as possible upon completion.We did experience difficulty producing his lenses, which we have apologized forAt this time, the customer has been in possession of the remake order for one week, as it was delivered to him on July ***.If the customer is not satisfied with his remake order, he is able to return the order as per our warranty

I ordered a pair of glasses online Tuesday afternoon and needed them by Friday so I paid extra to have them shipped in two daysThe glasses arrived on timeUpon arrival the [redacted] man was concerned about the packaging, he said he had never seen a company send a pair of glasses in a NON padded envelopeWhen I opened them I found that the frame had a crack on top on one side and the same side seemed to be incorrectly attachedThey sat on my face crooked and when I took them off the entire pair of glasses snapped (after next to no pressure was applied) and the lense popped outWhen I called to complain the women who took my call tried to tell me that they never send out glasses that have any issuesWhile I find it disappointing that they shipped my glasses in a non padded envelope, I do not believe it was the shipping that broke themThey were in a hard case and if they had been damaged during shipping, the case too would have shown signs of damageWhat really ***ets me is the fact t

On 12/ [redacted] I placed an order for myself and my fiancéOn 1/ [redacted] (the 7th business day which I should have received the order) my order still showed as pending onlineI contacted the business while travelingThe first rep told me that both pairs of glasses still had steps to go through and lied about the production timeI checked the website again to ensure I remembered the correct information, which I did so I called backThe second rep told me one pair of my glasses failed the inspection process and had to be remadeThe rep showed no concern and took no responsibility for the order being messed up so I asked to speak with a supervisorThe supervisor completely ignored the fact that the first rep had lied and that the glasses being late was no big dealHe told me he would make sure the order was inspected the following morning and would give me a call the next morningThat never happened, but later that evening I seen the status changed to shippedThe next day the order arrived an

The refund amount is correct in accordance with our warranty which is posted on the websiteCustomer has been offered the additional 30% in store credit plus an additional $for her troubles as a courtesyHowever, no further refund is due at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have agreed to settle with 39dollarglassesI don't agree with their statementThe facts are not as they presented themI understand the risk one takes when putting lenses in an eyeglass frameBut what happened in this instance is they originally put an obviously defective lens in my new frame and shipped it outThe right lens had a vertical grind mark running from edge to edge in the center of the lens that was obvious to anyone who held the lens up to the lightI assume it was installed and shipped out because the someone at the company didn't want the expense of producing another lensThe first lens should have never been put in my frame to start withThen when I returned the glasses to have the lens replaced they damaged my frameThis wasn't the risk associated with putting lenses in a frameMy frame was damaged because they installed a defective lens in the frame, shipped it to me and then compounded their mistake by destroying my frame when I returned itTheir lack of quality control in the first instance led to the problemI accepted a full refund and another pair of glasses and I consider the issue closedI just had to reply to the companies statementThank you for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer is welcome to return the glasses for inspection and if found to be a defect, we will be happy to correct the issue, but he was advised correctly that we do offer a 30-day Worry Free period; after the worry free period, up to days after receipt, we offer to remake the glasses for 50%Because the customer was outside of that time frame, this information was advised correctly; however, because we do indeed stand behind our products, we are happy to review the glasses for possible defect and if deemed to be a defect, we will be happy to correct it.If this is not deemed to be a defect, but rather due to the care and/or handling of the glasses, or an otherwise undetermined problem, we will, as a matter of courtesy, extend the warranty to cover the days, and offer the 50% remake, as per our warranty policy that is posted on each page of our website

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beSorry, this is no resolutionI want it documented that this case WAS NOT resolvedThank you for your efforts In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***