39dollarglasses.com

The customer placed her order at the end of April and received it in early May.She then contacted us and returned it to change and upgrade the lens package, on May ***We received her return and upgrade payment and began her remake on May ***We wish to point out that as with any product returned for a change on the part of the customer, regardless of the date originally ordered, the production clock is restarted, as the order is being remade as a new orderBecause she paid for the upgrade on May **, that is the start date of production of her requested remake order, and is not impacted by the original date of orderAs per our posted production times, production for these lenses typically takes 4-business days, because they are special orderedShe contacted us on June *, the 7th business day of production, to ask for statusWe advised that we expected one pair was expected to be completed that same day, and the other the next day, which was the [redacted] business day of an estimated 4-business day production windowDespite our advice of shipment that day, she advised to cancel the orderTo specifically quote what was stated:10:48:AM [Representative] Thank you for your patience ***I do see that today is the 7th business dayPair on your order is expected to be completed todayAs [redacted] has advised, pair did not passfinal inspectionnew lenses are being created 10:51:AM [ [redacted] ] [redacted] *** [redacted] ***10:51:AM [ [redacted] ] [redacted] 10:51:AM [Representative] I am sorry you feel that wayI will cancel the order immediately10:52:AM [Representative] The refund request will be submitted by the end of business todayDepending on your bank, it can take up to 3-business days to reflect on their end from the date it is issued on oursPlease note that there was no specific advice that the refund was to be performed that day(This is where we believe the misunderstanding began, and we have apologized several times for this, as seen in our chat which is attached)On June ***, the customer contacted us to ask for the specific amount being refunded.We advised that the refund would be in full, and the customer asked if the refunded had been performed on June ***We very clearly advised, and it was confirmed by the customer that:10:56:AM [Representative] Thank you for waitingThe amount that I can calculate to be refunded is $280.65.10:57:AM [Customer] ** [redacted] 10:57:AM [Representative] It was submitted Tuesday yesThis is expected to be issued on our end by the end of business today10:57:AM [Customer] ** [redacted] The customer is correct that her refund was performed on June ***, the following MondayWe have apologized for the delay of one day, as we did absolutely expect the refund to be completed on Friday, June ***, but we did not complete it until Monday, June ***, as advised, and for which we have apologized to the customer.We do wish to directly the address the customer's claim that she was laughed at or somehow mistreated when she called into our customer service centerWe have attached that phone call for review.During her chat we clearly advised that the best number to reach the owner would be our customer service number, as we do not have a switchboard; only a call centerAs an online company, the bulk of our communication is via Live Chat and email, and we do have an inbound call centerThe owner does not have a voicemail box, but we are able to get a message to him when neededWe advised the customer when she requested this information that we could not ensure whether he would be in the office when she called but that she could certainly callWhen she called in hours later, he was not in the office, which was advised, and the customer service [redacted] took over the call as the senior member of management, and the most qualified person to assist herShe refused to speak to the [redacted] , so the [redacted] offered to take a messageIn review of the chats and her phone call, there was no instance where a member of our customer service or management team laughed at the customer, told her she was lying, or otherwise mistreated herWe have attached the entire chat from June ***, as well as the related phone call, for review

Because we advise the polishing will be pristine, we will ensure that the lens edges will be smooth, but we do not nor have we ever guaranteed a specific level of polish and resulting sheen on the lens edges.As such, the customer is welcome to return the glasses for inspection; however, we do advise that if the lenses are smooth, we will issue a 50% refund as per our posted worry free warranty regarding these lenses

I will never use this company again due to their poor customer service, carelessness, and lack of personally responsibility They broke my glasses frame, did not inform me at the time I received the frames back and contacted them to see if they planned to replace the broken part Instead of an apology they stated they were not responsible when they break frames They said the broken part was inconsequential to function and cosmetics They blamed me saying they didn't want to use the frames but I had insisted And they wished me an enjoyable day and a great weekend! Here is what not wanting to use frames and me insisting looks like: I shipping frames to be re-lensed39dollarglasses informed me they were unable to use them "because the lens area cannot be opened and closed" I assumed this was a simple error and called to explain (as they are easily opened if you undo two screws) The representative looked at the glasses, and now said would still not make them because I didn't remove these myself To clarify I repeated back what he said" [redacted] You're saying that I should have done this myself before sending them in even though this isn't indicated on your website Is that correct?" Then the representative said he would reprocess them

As stated on the phone you are entitled to a free replacement frameWe can either send this frame to you so you can have it replaced locally or you can send the glasses back to us and we can replace it for you

Arrrggghhh…39dollarglasses.com…I wanted so badly to write you a good review…but I can’tYou disappointed me twice – and with the most basic of quality control checks
Your first attempt at re-lensing my Oakley Evade titanium frames ended with the lenses being sent to me not having any edge polish at all – literally rough to the touchOn a completely rimless frame like the Oakley, how do you miss something like that?
The glasses were returned to me for a second time last weekThis time, I immediately noticed the edge polish was there – perfect…right? NopeI opened the temples, sat them on a table and the frames were twisted so unevenly that one temple was half an inch off the table surface! Again, how can you miss something so clearly wrong?
I understand mistakes happen, but in both cases, we’re talking about very obvious quality control failuresIn the end, I did my best to manhandle my poor frames and twist them back to their original shape, figuring that’s what you would do anyway if I sent them back againI decided that would be a better option than giving 39dollarglasses.com a third try to get it right

Sent my favorite glasses for new lenses to this company Received a box with a tiny screwdriver, a lens cleaning cloth, a receipt and a postcard but NO GLASSES They said someone in the postal system must have tampered with the package and taken my glasses because there was no way they could have mistakenly forgotten to include my glasses in teh box "That just doesn't happen." they kept saying Well, it happened They would not even give me my money back SThey said that if I'd ordered new glasses, they'd send some new ones to me, but since I didn't do that, I'm just stuck o essentially, I paid $for a tiny screwdriver and lens cleaning cloth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I still disagree but realize it is not worth pursuing further
Sincerely,
*** ***

I purchased a pair of Oakley Chamfer eyeglass frames for $and sent them to 39dollarglasses.com to have lenses fitted and installedI placed the lens order for $and mailed them on February **, I received the glasses back on March **, and inspected them upon arrivalI found three separate cracks in the upper right portion of the framesThis was from incorrect measurement and fitting of the lenses, causing the structural integrity to be compromised and crack
I called 39dollarglasses.com on March **, to inform them of the situationThe initial representative, Venessa, explained to me that nothing could be done other then sending the lenses back and fitting them on one of there cheap framesThis would essentially leave me with a broken pair of Oakley frames that I spent over $onShe then explained that this was company policy and they weren't responsible for frames that they damagedI asked to speak with a manager and David came on the phone

This is the time estimate from their website: "Over 95% of all orders ship within 2-business daysFor some higher prescriptions and multifocals (progressives and bifocals) it may take up to an additional 1-business days to process your order."
So the min-max estimate here is to business days until your order shipsMy last order—not at all a high prescription, not multifocals, no extra processing—took days to shipAround day 12, I contacted their customer service line on a fairly regular basis about my order and got the same story: we're sorry it's taking so long, no I don't have any answers for you, please hold tightThis happened with my last order as wellAnd with that order, on the right lens, there was a significant gap between the lens and the frame; about a centimeterThere are plenty of other more reputable online companies you can purchase glasses fromDo yourself a favor and never order from here

In May of and June of my husband and I both purchases glasses Mid June we got our credit card bill to see $14,in airline tickets had been purchased on our cards Our credit card company sent us new cards and put the amount into fraud At the end of July we got a letter, each of us, letting us know that 39dollarsglasses had a security issue and our credit information been taken, that explained the airline tickets They referred us to a company to monitor our credit for a year Upon calling the company they wanted my credit card information If it was free why did they need my credit card? I called 39dollarsglasses and got the run aroundNo supervisor was ever available Finally the next day Curtis called late in the afternoon I tired calling him back within mins only to hear a recording that the office was closed I waited all morning for Curtis to call me back Finally mid afternoon I called him He was extremely unconcerned over the issue Since I got t

I sent in frames I purchased abroad to be re-lensedweeks after sending them in, I received an email saying they destroyed my framesThe company refused to pay for these hard to find frames and instead send me replacement onesThe replacements arrived and wouldn't sit evenly on my face because they were clearly very cheap and unevenly molded
Needless to say I sent them backNow the company has the audacity to not reimburse me for the original frames they destroyedTheir products are cheap and inferior and their customer service is horrible

I bought prescription reading glasses from 39dollarglasses.comThey don't work for meMy eye doctor says the Axis measurements are not what he prescribed
The company has refused to refund my moneySo I have a pair of glasses I paid almost $for that I can't use

I emailed to inquire about a coupon that this company sent me through email the day after I placed an orderI was trying to find out if I could add this coupon to my existing order, or what options I had, but they cancelled my order without me requesting it to be cancelled, and now refuse to reinstate the orderI have been a loyal customer to this company for many years, as have my wife and kids, and I do not appreciate the way they have treated meI will be leaving reviews on *** *** ***, and on my own personal blogs to let people know how the customer service reps at this business treat people

I have purchased my eyeglasses online for years and recently I tried 39dollarglasses.com
To keep it short and sweet
I paid $for glasses that literally just fell apart six months after owning themThey were constantly crooked and I brought them into several repair shops
They drill directly into the lenses so nobody locally can repair these thingsEverybody told me the lenses were garbage
All I want to the company to do is repair my glasses but they wontMaybe it's because they cant, who knows
I would NOT recommend doing business with them
I'm very surprised to see the rating they have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So simply put 39glasses wants to only replace my lenses in the exact same style new frame? What I want is to get credit for monies paid,return the frame and lenses(that have been defective twice in a few months) in my possession and get a whole new frame and lense in the hope that I will not have to continue with the same problemCan and will this happen YES or NO? Simple YES OR NO
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a pair of glasses, but I could not see clearly out of one of the lenses The company told me that the technician, which made the glasses, confirmed they were made correctly and, therefore, I was only entitled to a 50% refund They disregarded the fact that I took the identical script to ***, which made the glasses correctly Clearly, the glasses I purchased form this company were not made correctly and, therefore, I should receive a full refund

While we appreciate the sizing being provided, we also requested the model number of the frame, as per our prior response, and also as per our conversation with him. Because he could not tell us the model number of the frame he sent us, we sent him photos to choose the frame, and we are currently in the process of locating and procuring the frame for him, as promised. One online provider did not have the frame in the color he sent us originally, and so we did have to cancel and repurchase the frame elsewhereWe expect the frame within the next few days, and we will ship it immediately upon our receiving it here

I ordered a pair of glasses online Tuesday afternoon and needed them by Friday so I paid extra to have them shipped in two daysThe glasses arrived on timeUpon arrival the *** man was concerned about the packaging, he said he had never seen a company send a pair of glasses in a NON padded envelopeWhen I opened them I found that the frame had a crack on top on one side and the same side seemed to be incorrectly attachedThey sat on my face crooked and when I took them off the entire pair of glasses snapped (after next to no pressure was applied) and the lense popped outWhen I called to complain the women who took my call tried to tell me that they never send out glasses that have any issuesWhile I find it disappointing that they shipped my glasses in a non padded envelope, I do not believe it was the shipping that broke themThey were in a hard case and if they had been damaged during shipping, the case too would have shown signs of damageWhat really ***ets me is the fact t

I never received my eye glasses I paid and on my emails said my package was left on my porch and when I got home they was nowhere to be found I just wanted a refund so I can go get me some I can't see

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[39dollarglasses.com continues to deny they made a mistake and have failed to issue any credit. I have confirmed that the current glasses were made with the exact same measurements provided to 39dollarglasses. I have also confirmed with Chase that 39dollarglasses has not issued any type of credit All 39dollarglasses offers is their word that they did everything right. 39dollarglasses has not offered any documents to reflect the glasses were made properly or that would reflect the issuance of a credit. Once again, I rely on third parties: *** and *** ***As 39dollarglasses have stated in writing a credit was issued and Chase has not received such a credit, I asked them to initiate a fraud investigation and continue to request that the Revdex.com look into this company and hold them accountable for their deceitful practices]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***