A & B Rent-All, Inc.

[redacted],
Thank you for agreeing to pay the service balance on the account. If you also have outstanding Cox equipment, this will need to be returned immediately as your account has been billed.
Once you have satisfied the service balance and returned any outstanding equipment, as a good faith gesture, Cox will waive the early termination fee(s). In addition, we will have your credit report updated as "paid in full".
Please contact me directly once the service balance has been paid.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Dear [redacted],
Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
[redacted], unfortunately we will not issue a $600 refund onto your Cox account. It is imperative that if you are still experiencing ongoing intermittent data/cable issues, to contact our Executive Escalations department, directly, so we can schedule our Cox technician and Supervisor to come out to your residence to fix the issues.
*Please be advised that our phone number has changed from the last response.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
877.982.5917 toll
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   As we stated on our initial Revdex.com response - Our records show that we have issued several credits onto your Cox account since you started service with us of a total credit balance of $315.90.  No further credits will be applied onto your Cox account.    We value you as our customer and wish to continue our relationship with you.  However, if the quality of the services you are receiving is not to your satisfaction, we certainly understand if you want to explore other service providers.   Best Regards,   COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team 5159 Federal Blvd San Diego CA 92105 Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard from the person that sent the last message to me through Revdex.com , I called her and left a message, its not resolved yet
Regards,
[redacted], [redacted]

Dear Mr. [redacted],
 
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com. 
Let me begin by thanking you for allowing us the opportunity to serve
you. We thank you for bringing your concerns to our attention.  Doing so allows us...

to improve the quality of
the service we provide to our customers.
 
Our records show you are on a 2 year promotional offer for the
following services for $99.99.
 
Cable TV HBO Record 2 DVR servicePreferred DataEssential phone service
 
This promotional offer is valid from March 5, 2016 through
March 4, 2019.  You also have a
promotional discount for 2 mini-boxes free rental valid from March 9, 2016
through November 10, 2017. 
 
Mr. [redacted], please be advised the 2 year promotional offer
does not include the cable receiver rental fee of $8.50 a month after 12 months.  The cable receiver rental was free for the
first year only from March 5, 2016 through March 4, 2017.  The cable receiver is a separate charge from
the promotional offer for the second year. Therefore your monthly recurring
charge before tax is $108.39 and after tax total is $131.02.
 
If you choose to leave Cox, please let me know so I can
waive any early termination fees.
 
I am available for any additional questions and/or concerns
you may have regarding this letter.  My
office hours are 8:00am to 4:30pm, Monday through Friday.
 
Best Regards,
 
 
COX
--------------------------------------------------------------------------------...⇄ /> [redacted], Office of the Regional Manager 
Executive Customer Resolutions Specialist,
California
877.982.5917 toll
5159 Federal Blvd. San Diego, CA 92105  
Monday through Friday, 8:00am-4:30pm

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show the Cox Preferred internet was installed at your residence on January 21, 2016.  At that time you were on a promotional discount for $54.99 for 12 months from January 21, 2016 through January 21, 2017.  As you stated on your complaint to the Revdex.com you were unaware that you were on a promotional discount.  I truly apologize for the miscommunication however our representatives are required to verbally notify our customers if they are on a promotional discount.    Our records show on February 13, 2017 your internet service was upgraded to the Premiere internet on a 24 month promotional discount for $59.99.  Please be advised this discount is valid from February 13, 2017 through February 12, 2019.    Due to the inconvenience, I have issued a courtesy credit adjustment toward your January 22, 2017 statement of $74.99.  The credit adjustment will reflect on your March 22, 2017 billing statement since your February statement has already printed.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed through the Revdex.com in regards to a recent payment made to your account.
Our records show that when Cox attempted to process the...

credit card payment referenced in your complaint letter, we received a rejection from the bank.  This resulted in the online check/credit restriction being added to your account.  After reviewing your complaint letter, I have authorized that this restriction be lifted.
Please accept our apologies for the inconvenience this may have caused you and your family.  I can assure you that your account has not been sent to collections.   Please contact me directly if you have any additional questions.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Dear Mr. [redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers. Per our phone conversation that took place on September 26, 2016 – I have advised you that we will not refund you a check for the life of your Cox account.  However a refund check of $387.95 has been issued and mailed to you.  The $75.00 deposit refund check has not been processed however please allow 3 to 4 weeks for the check to be issued and mailed to you.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show that your Cox service was disconnected on June 6, 2016.  When your service was disconnected there is still an unpaid balance of $316.92 that is owed to Cox.  Unfortunately, you will continue to receive the automated collection phone calls from Cox regarding the unpaid balance until we receive your payment.    We encourage you to work with the collections department to settle the unpaid balance and to avoid your account going to a third party collection agency.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com outlining your recent experience with your Cox services.  As a result of your technical issues, we...

determined that a technician needed to be sent to your home.  You state in your complaint letter that the technician needed to replace your cable box and you were charged for this visit.  This was charged to you in error. 
Today, August 17, 2015, I have applied a credit to your account in the amount of $60.00 which represents the charge for the technician visit. 
Mr. [redacted], please accept our apologies for any inconvenience this has caused you.  I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 7:30am to 4:00pm, Monday through Friday.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reply is a blatant LIE.  If I have to, I will subpoena that tape.  I told the representative that I was also recording that call, and that I had my identity stolen, and that I would prefer to NOT give my number out.  She stated that there would be a deposit, and I said that would be fine.  I NEVER gave my social, and I swear it, and I can prove it.I am OUTRAGED by the response from the COX representative.  I have every call with Cox recorded as well.  I just replayed it, and I also replayed a conversation I had with [redacted]  from 2 weeks ago where she acknowledged the entire situation, and advised me that Cox ran my credit TWICE.If they do not remove inquiry, I will proceed with ALL legal recourse, and they will pay my fees.  I will also notify the FCC and the L.A. Times.
Regards,
[redacted]

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to a previous payment you attempted to make.
Unfortunately, Cox no longer has access to the recording...

as they are typically stored for 30-days.  However, Cox would like to apologize for your experience.  Our records do not show that the $10.00 payment assistance fee was credited to your account.  Today, we have applied the credit as you stated, you should not be penalized that our online or phone payment options were not available.
In your complaint letter, you are requesting a credit of $216.99 for your experience.  Although we may have caused you great frustration, we must respectfully deny your request for this credit amount.  If this transaction caused issues with your financial institute, please feel free to email or fax me a copy of your bank statement and we will be sure to reimburse you for all charges associated with your Cox payment on July 7, 2015.
As a good faith gesture, in addition to the $10.00 payment assistance fee, we have applied a $25.00 inconveneince credit to your account.  Both credits will reflect on your next billing statement.
Please accept our apologies for the frustration we have caused you.  I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 7:30am to 4:00pm.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox account. I have reviewed this account and have determined the following:
Our...

records show that when you initially signed up for service on July 12, 2014, you took advantage of our Essential internet service at the promotional rate of $34.99 for 12-months. During the first 12-months, our records show that you had two returned payments which caused your account to become delinquent. Each returned payment assessed a $25.00 return payment fee.
On July 11, 2015, your promotional rate expired and you were then billed the standard rate of $52.99.
On July 29, 2015, your services were disconnected for non-payment.
On July 30, 2015, you contacted our customer service team to inquire about the increase of your rate and to also make a payment to restore your service. At that time, you were advised that the promotional rate had expired and you were being billed the standard rate. You were then offered a new promotion that provided you with 20% off of the standard rate.
On October 19, 2015, your account was disconnected for non-payment. The final balance of $151.92 was referred to our third-party collection agency on December 4, 2015.
Based on our review of your account, we have determined that you were accurately billed for the services you subscribe to.
Please contact me directly with any additional questions and/or concerns regarding your former Cox account.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Dear [redacted]
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com.   Unfortunately, we are unable to locate the address listed on your complaint letter.
Please...

provide us with the service address you are referring to in your complaint letter.
Respectfully,
[redacted]
Executive Office of the Regional Manager
[redacted]

Mr. [redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers. We apologize that you were experiencing intermittent issues with your cable services.  Our records show you installed Cox services on November 16, 2016.  Since then you have scheduled two service call appointments due to cable issues on July 31, 2017 and December 27, 2017.  On July 31, 2017, the technician replaced the cable receiver in the living room and a two-week service credit adjustment of $53.03 was applied onto your Cox account. On December 27, 2017, d technician replaced several exterior fittings which resolved the technical issues you were experiencing.  On December 28, 2017 credit adjustments of $42.57 was applied onto your Cox account as compensation due to the service issues you were experiencing.  Per our records your initial promotional rate was $107.49 for cable and internet service.  The promotional rate that was discounted by $44.99 per month for the first 12 months, from November 16, 2016 through November 14, 2017, and required a 2-year service agreement.  The promotional discount expired in November 14, 2017 at which time you downgraded your cable services due to pricing.   Your current monthly rate is $109.33 and will continue through the end of your service agreement on November 14, 2018. Please be advised our promotional offers/discounts are temporary and intended to be applied as a one-time discount to existing services and/or for new customers.   Best Regards,COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team5159 Federal Blvd. San Diego, CA 92105

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us...

to improve the quality of the service we provide to our customers.   Our records show that you do not qualify for the $50.00 gift card due to the current promotional offer you are on.  You are paying $39.99 for Essential internet services for 12 months.  However, as a courtesy we will issue a one-time credit adjustment of $50.00 onto your Cox account.  The credit adjustment will reflect on your next billing statement.   Best Regards,   COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team 5159 Federal Blvd San Diego CA 92105   Tell us why here...

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of...

the service we provide to our customers.
Our records show that you upgraded your internet service from the Preferred internet (50 Mbps) of $64.99/month to Premier internet (100 Mbps) $76.99/month, in addition to adding Sports Pak 2 for $10.00/month on January 17, 2016.
On January 30, 2016 you downgraded your Essential phone package of $24.99/month to the basic phone line of $9.99/month and removed the Sports Pak 2. During that time the below discounts were applied onto your account for 12 months.
• $40 Off Cable
• $1.99 Any Pak
• Existing Premium channel (HBO) for $10.00
• $5 off Existing DVR service

Therefore your monthly charge before tax is $173.94 for 12 months.
On March 14, 2016 we sent a technician to your residence to swap out your cables boxes. Cox charged you a technician visit fee of $50.00 however I have waived the fee onto your Cox account on March 24, 2016.
As per you request on the Revdex.com complaint, I have also applied a 3 month credit toward your DVR service of a total of ($19.99 x 3) $59.97 plus tax. Please be advised these credit adjustments will reflect on your next billing system.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted]
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear Ms. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   First and foremost, we truly apologize for your recent experiences with our various Cox representatives.    Our records show you have the following discounts onto your Cox account for 12 months.   $55.00 off Advanced TV + Preferred 100 Internet ServiceValid from September 22, 2017 through October 19, 2018 $5.00 off DVR service Valid from July 11, 2017 through July 10, 2018   Plus a 2 year multi-product discount for Cox Home life $10.00 off Valid from June 22, 2017 through July 19, 2019   Therefore, your monthly rate before tax is $141.47 and after tax total of $157.51.   Ms. [redacted], due to your recent experiences we will issue a one-time courtesy credit adjustment of $100.00 onto your Cox account.  The credit adjustment will reflect on your next billing statement.   Best Regards,   COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations 5159 Federal Blvd San Diego CA 92105