A Better Way

HBB contacted consumer offering a replacement unit, voiding the requested charge, and requesting the entire unit sent for analysisWe explained that we must analyse the unit before discussing any further compensationConsumer is unwilling to provide details that were requestedWe have done what we can at this point

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They should try to hep me get the complaint to the company instead of brushing me offI will never do anymore business with Hamilton BeachI would advise anyone to avoid them at all cost Regards, [redacted]

HBB spoke with consumer A shipping label is being sent to the consumer to return the unitThere will be no charge for the return of unit

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have been out of touch for the past week,I am so sorry I didn't get back to you in a timely manner.This is the plug they said they didn't get,I sent it twice

HBB issued a prepaid UPS shipping label to consumer on April 5, The tracking number is [redacted] We have no record of the return of this item, no is there evidence that the label has been used, according to UPSOnce we receive the crock, we will issue a replacement

[redacted] is the trademark licensee for the Hamilton Beach brand and has the right and responsibility to set its warranty return policy [redacted] warranty policy requires the consumer to provide (a) proof of purchase, which establishes the price to be refunded, and (b) the original plastic information label on the back of the microwave, which establishes no other refund has been allowed for the microwave [redacted] will provide a refund of **% of the average retail price for a microwave if the claimant presents the original plastic information label that also shows the claim is made within months of the manufacture date of the microwave Objections to [redacted] warranty return policy need to be directed to [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company most assuredly received my return and I can prove it I was given a return receipt via email on 3/24/16, with the following tracking number: [redacted] It was delivered, according to ***, on 3/3/This can be verified on the UPS websiteSee attached UPS proof of deliveryI demand a replacement crock or a full refundI will NEVER buy another Hamilton Beach product Regards, [redacted]

[redacted] is the trademark licensee for the Hamilton Beach brandConcerns regarding this microwave need to be directed to [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I have a product to return Hamilton Beach, but will have to purchase another Iron while I wait for a replacement or their decision and testresults on their products failureAgain at a cost to me, which is not fair, I would like a new iron sent to me with a return box for the defective iron I have complain about Regards, [redacted] ***

[redacted] is the trademark licensee for the Hamilton Beach brandAny concerns with a [redacted] microwave needs to be directed to [redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The warranty isn't very satisfactory because the cost of getting a new unit is the same as what I paid for the original unit.Regards, [redacted] ***

HBB explained to consumer that we can offer a replacementThe shipping charges are per the limited warranty noted in the use and care manual that accompanies the subject productWe see no reason to change our policy for consumer paying shippingConsumer has not responded to our offerIf they wish to receive a replacement at a charge for shipping, please have consumer contact us

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had no way to know I was buying an out of warranty product from [redacted] when I purchased it in December of I would like to have this can opener replaced as clearly it was a manufacture problem that caused this opener to breakI can send pictures if needed.I did turn down the offer of a replacement because it was going to cost me over $ [redacted] to replace this opener and as I explained I am on a limited fixed income, live alone and can not afford to buy another opener so soon after purchasing this oneThat is why I declined their offer as it was going to cost me to much moneyI didn't pay that much for this opener when I bought itWhy should I have to put out $ [redacted] to replace a clearly defective product nearly seven months after buying this one? As a consumer I am feeling trapped as there is no way to prove I bought this in December, other than my wordMy word is truth Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***It does not show it is an extra option on the box it makes you believe that is what in there

Thank you for the photo of the cut cordHBB will send a replacement mixer

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***

Today, HBB received consumer's receipt to verify proof of purchaseMs [redacted] was also emailed the plug procedures todayOnce the consumer complies with this, then HBB can proceed with sending her a replacement

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response is not addressing my complaint and my concernI had a red version of his appliance for over yearsI replaced it with a black model when I upgraded my kitchenA red replacement model is unacceptableFurthermore, I have called Hamilton Beach times - and twice was given information of timing of item availabilityI want 1) an exact replacement as soon as possibleI want skeone from the management team to monitor my order and let me know when it has been shippedBecause Hamilton beach cannot place a warranty replacement order for an item not in stock and I cannot monitor an order myself and 2) com pension for the time I have wasted trying to resolve this issue.finallt, an apology for their substandard customer service would be appropriate in this situationAnd perhaps a more formal, full response rather than a few quick, not helpful lines quickly typed Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You provide no other way for your consumers to return their already damaged products without being chargedI don't see why I should pay for shipping when I didn't break the productWhy should I pay money to replace/ pay for shipping for a DAMAGED PRODUCT Regards, [redacted] ***