A Better Way

[A...

default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They should try to hep me get the complaint to the company instead of brushing me off. I will never do anymore business with Hamilton Beach. I would advise anyone to avoid them at all cost. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have been out of touch for the past week,I am so sorry I didn't get back to you in a timely manner.This is the plug they said they didn't get,I sent it twice.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had no way to know I was buying an out of warranty product from [redacted] when I purchased it in December of 2016. I would like to have this can opener replaced as clearly it was a manufacture problem that caused this opener to break. I can send pictures if needed.I did turn down the offer of a replacement because it was going to cost me over $[redacted] to replace this opener and as I explained I am on a limited fixed income, live alone and can not afford to buy another opener so soon after purchasing this one. That is why I declined their offer as it was going to cost me to much money. I didn't pay that much for this opener when I bought it. Why should I have to put out $[redacted] to replace a clearly defective product nearly seven months after buying this one? As a consumer I am feeling trapped as there is no way to prove I bought this in December, 2016 other than my word. My word is truth.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have a product to return Hamilton Beach, but will have to purchase another Iron while I wait for a replacement or their decision and testresults on their products failure. Again at a cost to me, which is not fair, I would like a new iron sent to me with a return box for the defective iron I have complain about.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You provide no other way for your consumers to return their already damaged products without being charged. I don't see why I should pay for shipping when I didn't break the product. Why should I pay money to replace/ pay for shipping for a DAMAGED PRODUCT. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company most assuredly received my return and I can prove it.
I was given a return receipt via email on 3/24/16, with the following tracking number: [redacted] It was delivered, according to [redacted], on 3/3/16. This can be verified on the UPS website. See attached UPS proof of delivery. I demand a replacement crock or a full refund. I will NEVER buy another Hamilton Beach product.
Regards,
[redacted]

Revdex.com:
I contacted the business directly on May 3, 2016. I spoke to Jessica S[redacted] and after getting the run-around, initially, we decided to start anew.  She said she will send me another shipping label so that the defective hand-held mixer can be returned to her and a replacement shipped out.  I await receipt of the shipping label.  Once received we can then move forward with the resolution of this claim. 
Kind regards,
[redacted]

HBB provided consumer with a 50% refund since the unit was out of warranty.

Revdex.com spoke with Jessica this is being processed to the customer home by mail.

HBB contacted consumer 3.13.17 offering a replacement unit, voiding the requested charge, and requesting the entire unit sent for analysis. We explained that we must analyse the unit before discussing any further compensation. Consumer is unwilling to provide details that were requested. We have...

done what we can at this point.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] is the trademark licensee for the Hamilton Beach brand. Any concerns with a [redacted] microwave needs to be directed to [redacted].

[redacted] is the trademark licensee for the Hamilton Beach brand. Concerns regarding this microwave need to be directed to [redacted].

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] is the trademark licensee for the Hamilton Beach brand and has the right and responsibility to set its warranty return policy.  [redacted] warranty policy requires the consumer to provide (a) proof of purchase, which establishes the price to be refunded, and (b) the original plastic...

information label on the back of the microwave, which establishes no other refund has been allowed for the microwave. [redacted] will provide a refund of **% of the average retail price for a microwave if the claimant presents the original plastic information label that also shows the claim is made within 18 months of the manufacture date of the microwave.  Objections to [redacted] warranty return policy need to be directed to [redacted].

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is not addressing my complaint and my concern. I had a red version of his appliance for over 10 years. I replaced it with a black model when I upgraded my kitchen. A red replacement model is unacceptable. Furthermore, I have called Hamilton Beach 3 times - and twice was given false information of timing of item availability. I want 1) an exact replacement as soon as possible. I want skeone from the management team to monitor my order and let me know when it has been shipped. Because Hamilton beach cannot place a warranty replacement order for an item not in stock and I cannot monitor an order myself and 2) com pension for the time I have wasted trying to resolve this issue.finallt, an apology for their substandard customer service would be appropriate in this situation. And perhaps a more formal, full response rather than a few quick, not helpful lines quickly typed. 
Regards,
[redacted]

HBB explained to consumer that we can offer a replacement. The shipping charges are per the limited warranty noted in the use and care manual that accompanies the subject product. We see no reason to change our policy for consumer paying shipping. Consumer has not responded to our offer. If they...

wish to receive a replacement at a charge for shipping, please have consumer contact us.