A Better Way

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The photo was sent but the company still didn't accept itThe cord is cut laying on top.This is an attempt to not send the new productI don't understand what the problem isI have been emailing customer service for weeks, every time it's something different Regards, [redacted] ***

This product was reportedly purchased through [redacted] Hamilton Beach advised the consumer that we cannot provide a refund since the product was not purchased through us Hamilton Beach did, however, offer to replace the product with a comparable oneConsumer declined our offer and said he would contact Revdex.comAs far as a shipping fee, Hamilton Beach's warranty states that the consumer is responsible for all costs associated with returning the product to us and our returning a product or component under this warranty to the consumerAt this time, we see no reason to change our policy

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Please note our warranty policy states: "This product is warranted to be free from defects in material and workmanship for a period of one (1) year from the date of original purchaseDuring this period, your exclusive remedy is repair or replacement of this product or any component found to be
defective, at our option; however, you are responsible for all costs associated with returning the product to us and our returning a product or component under this warranty to you."

Revdex.com:
I have reviewed the offer made by the business in reference to complaint
ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

Based on the information provided, the can opener is out of warranty., Which is for one yearHamilton Beach offered a replacement at a discounted price, plus shippingConsumer declined

HBB agreed to send consumer a replacement unitPer the terms of the limited warranty noted in the use and care manual that accompanied the subject unit, the consumer is responsible for shipping chargesHBB does not see a reason to change its policy

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Thank you from the bottom of my heartI just got off the phone with *** from Revdex.com, and the *** truck pulled up to my door with my coffee makerI can't believe the power you folks haveI thank you once again*** ***

The replacement model requested by consumer is out of stockIf she allows us, we can pick out to send herWe have not problem sending the consumer a replacement item

[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The company Hamilton Beach sent me a return authorization to send the coffee maker backI packed the coffee maker up and shipped it back with the shipping label they provided me via email.I sent the coffee maker back on the day they sent me the return authorization form but yet I haven't received anything as of yet Can you please check with the company to see why its been over three weeks and when I will get my refund check Thank you for you assistance in this matter.*
*** ***

The shipping fee for consumer's first replacement was waived as a one time courtesyWhen consumer called regarding his second incident, he did not confirm he wanted another replacementWe did however, offer to reduce the shipping feeConsumer is correctPer the terms of our limited warranty,
which is stated in the use and care manual that accompanies the subject coffeemaker, the consumer is responsible for shipment when returning an itemWe would like to obtain consumer's coffeemaker for analysisWe will send a prepaid shipping label to the consumer, so we can obtain the unitIf the consumer does want another replacement, please have him contact HBBThe offer for a reduced shipping feel remains the same

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** This was the same offer the company extended over three weeks ago, but failed to abide by, hence my having to recontact the Revdex.com I don't believe this company is not negotiating in good faith, and is simply giving the Revdex.com, the runaround, as it did with me over the past five months
Regards,
*** ***

This is to inform you that the check was only received on Saturday 3/12/ I'm not sure why it would take over weeks to get through the mail The case is now closedThank you all at Revdex.com for your help in resolving this unfortunate matter.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer reached out to Revdex.com and stated that after waiting for this refund check he has not been provide that refund

Under our one year limited warranty, the cost of the replacement unit is coveredHowever, the shipping cost for UPS to deliver the replacement directly to the consumer, is not coveredThis information is noted in your use and care guide, under the limited warrantyHBB explained this to the
consumer and also offered a discounted shipping feeWe see no reason to change our policy at this time

[A default
letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:when will they notify me of the replacement being shipped to me and I would like them to provide me a tracking number as I have been bounced around to long and barely take them to seriouslyThank you so much I heard this to many times before and nothing was ever done by Hamilton Beach so this time I want to make sure they actually send me the replacement
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,*** ***

As explained to the consumer, without having a receipt of purchase, we follow the warranty policy based on the series code of the product Based on this information, the product is out of warrantyIf the consumer can provide a receipt, we will be happy to refund the full amount

Revdex.com:
I have read the reply that Hamilton Beach will send something to my home addressAs I have not yet received anything, I cannot accept the resolutionAs soon as I receive something, then I will be able to proceed
Thank you,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***