A Better Way

*** has issued a replacement and refunded the shipping fee, as of

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
To date, I haven't heard from the companyNo replacement or return envelope for the old mixer were mailed. The company has been nonresponsive. Kind regards,*** ***

As consumer was previously told, the refund is being processedConsumer should receive the refund soonWe will be happy to also refund $** for packaging if consumer can provide documentation showing this amount was spent

[A default letter is provided here which indicates your acceptance of the
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

We are sorry to hear of the consumer's reported incidentWe will send a shipping label to consumer so he can return the unit for analysisWe will also have a replacement unit sent to consumer

Consumer contacted Hamilton Beach regarding his web orderHamilton Beach explained that we would refund the price of the part, but consumer was responsible for shipment for returning the itemPlease note that our website states: "I purchased the product online
from www.hamiltonbeach.com and I changed my mindIt has been LESS than days since I bought my product.Email us or call 1-***-***-*** to discuss your issueWe will need to provide you a return authorization so we can accept your product when you send it back to usUpon receiving the product in its original, unused condition, we will refund your money, minus the original shipping cost.It has been MORE than days since I bought my product.We are sorry, but we can only accept returns for products received within days of purchase."We see no reason to change our policy at this time

HBB has the requested part availableWe are prepared to ship to consumerConsumer is responsible for shipping charges of this part per the terms of our limited warranty noted in the use and care manual that accompanied this original productPlease let me know if consumer is in agreement

Consumer's refund was submitted on February 29, Consumer should have received this check

Per the terms of our warranty, which is stated in the in our use and care manual that accompanies the subject unit, the consumer is responsible for the shipping fees of the returned unitAs a good-will gesture, HBB offered to reduce the shipping feeWe however, do not see a reason to change our
policy at this timeIf the consumer agrees to pay the reduced about previously explained to him, please have consumer call us

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We are sorry to hear that the consumer is unhappy with the outcome of this situationIf he is willing to work with Hamilton Beach, we will send him a prepaid shipping label to return the unit for a replacementWe unfortunately, do not repair unitsIf the consumer is in agreement, we can either
mail or email the label, whichever works best for himWe will agree to wave all shipping fees for the replacement

We do apologize for any inconvenienceIf it is better to Consumer Affairs to email the consumer or to schedule a time to call, we are happy to do soWe however, still do not believe our policy regarding shipping charges should change

The consumer wanted his replacement shipped without paying shippingHBB offered to charge shipping and then refund the amount once we received a photo of the cut plug, as requested, per the product warrantyCustomer refused

They are sell a defective productI do not expect mold to grow between the two oring or seals. Revdex.com:
I have
reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No customer should have to pay additional fees for what should be a working unitI have made at least three attempts to contact and each time has been a failureThe first attempt the wait time was over minutes, I left a message and have yet to have a return callSecond attempt the wait time was minutes to which I waited over minutes and left another message with no return callThird attempt was made today with a wait time of minutesI do not have time to sit on hold for over an hour
Regards,*** ***

Consumer was unable to provide a purchase receipt. HBB then suggested consumer send us a photo of the cut cord. Consumer sent a photo, but it did not show the cut cord. We have tried to work with consumer, but based on our warranty policy, we need one of these two items.

Revdex.com:I have reviewed the offer and/or response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The solution offered by Hamilton Beach does not feel like a fair solution. I asked for a replacement of the food processor broken by poor packing on the company's part. They did not reply to that. I asked for information about any other customer complaints about metal shards from food processors. They did not offer any information. I asked for my refund from the $[redacted] charged to my card for the cancelled replacement order. They say this is processing, but I do not see this reflected on my credit card statement. They offered to reimburse me for the $** for the packing materials, however, I do not have the receipt from that transaction in February so it appears they will not provide reimbursement.Regards,[redacted]

A shipping label was mailed Friday, April 8, 2016. We ask that the consumer keep us informed as to whether they receive the label. Thank you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11124396, and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] They did not say when they would contact me for a full refund.    I will wait until Friday to hear from them
Regards,
[redacted]