A Better Way

Consumer reported this incident to HBB on 5.24.16, via emailHBB responded to this email requesting additional information, including contact informationHBB did not get a responseNow that we have his mailing address, we will send a prepaid shipping label to return the unit for analysisAfter examination of this unit, we will be in a better position to discuss consumer's complaint

Revdex.com: No I sent the coffee maker back using there RMA shipping lable they sent me and Haventn received anything from them yet.I sent it througt the shiopp-ing service they asdked me to??? I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Based on the information provided, Hamilton Beach has no record of this incidentIf the consumer is willing to provide her complete last name, we will be able to review her file and provide a response

[redacted] Thank you - It is sad that it has come to this! I will mark my calendar for March 4th to give you time to get the check outI will notify you once the check is received.RIC: Ms [redacted] - HB has agreed to send me $42.78, reimbursement for the initial toaster oven I have marked my calendar for 3/4/to see if it was receivedI will notify you as well if received.Thank you for your assistance[redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A warranty policy requiring a consumer to pay for repairs or shipping is acceptable if the company is confident in the quality of their productMultiple defects in a product should indicate a quality issue and a consumer should not be penalized for seeking repair or replacement in good faithRegards, [redacted] ***

Unfortunately, we do not have a copy of the UPS shipping labelWe do however, have the tracking number associated with the label The label was mailed by Monday, April 4th.UPS tracking #: [redacted]

A refund has been issued and will show in consumer's account within the next hours

Does consumer still have the unit? If so, we will send the consumer a prepaid shipping label to return the unit at no chargeWe will then send the consumer a replacement unit, again at no chargePlease let me know if this is acceptable

Consumer emailed HBB on stating the following: when I bought this yesterday at best buy they said to call you number im missing the mesh coffee fliter basket for the craft side and the travel mugSo I've been calling and calling but you refuse to return calls.Maybe a manager should know someone might be SLEEPING and that I left messages four times and the wait list was lees than minutes BUT NEVER CALLED BACK.Note that there is no mention of an odorHBB responded with an explanation of the coffeemaker's parts on If consumer agrees to return his unit and provide a receipt of purchase, we will issue a refund

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

HBB sent a prepaid shipping label to consumer for return of their productTo date, we have not received the unitOnce we receive the unit, we will issue a refund

Per the warranty stated in the use and care manual that accompanied the rice cooker, consumer is responsible for all costs of returning the unit We see no reason to change our policy at this time

Revdex.com: I do not recall being offered a 50% refund on my ovenSince the oven retailed for $99, I would accept $in the form of a check sent to my address on this complaint Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]this replacement is for a recertified replacement not a new one this pot that broke is a recertified replacement from the original warrentry that they did not tell me was a recertified brew station they will ship me a new one if I pay shipping that's all I want new brewstation no charge Regards,this [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] ok we will see if after [redacted] cancelling their contract do they change their policyI will contact [redacted] and make sure Hamilton brand is taken off the shelvesrep from Hamilton will be responsible now for all the business they will loseHe will have to do an explanation and possible he loses his jobI sure hope so Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

If consumer still has her hand mixer, we will send her a prepaid shipping label to return the unit for analysisWe will then send a replacement of a different modelPlease let me know if consumer is in agreement

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company is essentially invaliding my claim and calling me a liarI informed them I was burned by the cord and the ensuing flame, however they deny that there was any electronic malfunction, which is completely untrueThe company is holding my merchandise and, to add insult to injury, will not guarantee their own product nor will they make an exception given the circumstances and provide a replacement toaster free of chargeAs I am a journalist, I will make sure to spread the word about how unethical the company is to my extensive network of contacts if they don't make this right Regards, [redacted] ***

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]As I explained to them, who keeps receipts? Regards, [redacted]

Galanz is the trademark licensee for the Hamilton Beach brand Any further inquiries should be directed to Galanz