A1 Janitorial Supply Corp.

Initial Business Response /* (1000, 9, 2015/01/28) */
Contact Name and Title: ***
Contact Email: ***
We sincerely apologize to *** Court LLP for the mishap within shipping
We have closed invoice and the material may be kept at no expense to *** Court

Ahas closed account *** and voided invoice *** ($346.23) The product may be kept at no cost or discardedWe apologize for the miscommunication regarding the amount of material which was originally ordered by ***

Company sent us a bucket of their cleaning solutionWe never ordered nor agreed to pay any invoicesEvery time I call the company, they get irate and claim we have had several invoices paid with a credit card, well we never pay invoices with credit cards as our corporate office sends checksPLEASE TAKE US OFF YOUR CALLING AND DISTRIBUTION LIST AND DO NOT CONTACT US AGAINWe also ask that you pick up your bucket of goo and void any invoicesThank you

Initial Business Response /* (1000, 5, 2015/05/11) */
Mr*** explained to the sales representative that he would begin evaluating damages on building and start renovating as soon as possible
Due to the misunderstanding between sales representative and Mr***:
Aclosed
account*** *** invoice *** is zeroedNo money is owed to Afrom *** Motel
He can keep the Epoxy material to help with some of the renovating he will be doing

Ahas closed account *** Comfort Suites, invoice is zeroedThe product which was received beginning of October may be kept free of any charges or discarded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/05/07) */
Ahas voided invoice*** (132.71) there is no money due to Afor this product from***s PropertiesWe sincerely apologize for any inconvenience this has caused for Mr.***
Please contact us directly if there is
additional information needed
Initial Consumer Rebuttal /* (2000, 10, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The actions that Ahas assured the Revdex.com they have taken are those that I requestedAlthough the business never contacted me about this action, I appreciate the work of the Revdex.com in resolving this matter

please provide customer information- customer id # or invoice # that is being disputed
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The account is closed , invoice voided and system noted will not contact

Initial Business Response /* (1000, 5, 2015/04/02) */
The original order received was on September 9, by*** Awas not made aware that***was not authorized to orderThe order was split in shipments and again Awas not aware of the termination of*
The invoice in
question A1S is voided and no contact will be made for payment
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have no agreement in place to auto ship any product to the communityAll contracts require signature from a Regional Manager, levels above*** Furthermore, all product has been returnedThey falsely claimed that*** who was terminated in the fall of 2014, made ordersIn fact, the vendor never contacted the office, which approves all purchasesBecause they are not aware of the process, it is clear that they have no authorization to ship or bill the propertyAlso, they solicited the product to the former Service Person, he did not seek the product, they offered it for free to tryHe was not an authorized purchaserRegardless, if you read the other complaints online, they have been auto-shipping their product unwarranted across the countryWe are not the only victimThis is larger than just my property and I ask their business license is suspended until they can prove they are conducting business truthfully and receiving signed purchase orders from their "customers."
Final Business Response /* (4000, 9, 2015/04/06) */
Please provide a list of associated properties and they will be checked within our data base, assuring that they will not be contacted
*** will not be contacted by Afor any reasonThere is no money owed from *** to AJanitorialThe invoice in question*** was closed

AJanitorial Supply said they were sending a sample of odor eliminator to us and when it was received we were invoiced for per quart and a shipping charge of for quarts The product is not worth a fraction of this price I will not pay for anything else they ship This company is a total ripoff!

AJanitorial closed account *** and voided invoice *** in the full amount of $The material which was received may be kept at no cost or obligation to the Town of ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***, Mo ***

Initial Business Response /* (1000, 5, 2015/10/07) */
When the product was offered to [redacted] on May 27, 2015 he agreed to try the product and pay within 90 days. [redacted] did ask many questions about the herbicide and they were all answered. [redacted] did contact us on 6/17/15 regarding...

the invoice which did not reflect the 90 day agreement and it was adjusted. At that time [redacted] was aware that money was due for the herbicide. A return label was not requested in the allotted time of 30 days. The Township may keep the herbicide at no cost. A1 has closed and noted the account as a dispute. A return label can not be processed for product which has been in consumers possession for over 30 days (5 months)in this case.

A1 has closed the account and voided the invoice.
The product received may be kept at no cost or obligation.

Initial Business Response /* (1000, 5, 2015/05/19) */
A1 apologizes for the billing error which occurred for a free sample. The invoice in question has been closed and there is no money owed to A1 for the sample of Graffiti Remover received at [redacted] State Park.
Mr.[redacted] has been...

spoken to regarding this error.
Please keep the product and if there is more information needed on the remover please contact us directly.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because now I have the free sample I was promised. When I eventually try the product and if I am satisfied with the results, I will purchase more from the company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11080341, and find that this resolution...

satisfactory to me. IIt is good to know a business is willing to make recompense for its mistakes.
Sincerely,  [redacted] M. [redacted]
[redacted]

A1 has voided the account for [redacted], no money is owed for the product which was received in August 2015.
A1 has record of a conversation with Jason on 9/1/15 regarding the terms of using the product, and on 10/12/15 with [redacted]. It was not mentioned by either...

employee that there was no intention of paying the invoice. On 11/16/15 [redacted] left a voicemail at the [redacted]. We regret not receiving the voicemails which were left, and apologize for any inconvenience this has caused.

Initial Business Response /* (1000, 14, 2015/04/06) */
A1 closed invoice[redacted] on 3/18/15. The product may be kept or discarded. There are no pending charges and no contact will be made to[redacted] from A1.