A1 Janitorial Supply Corp.

Everyone at this store was exceptionally helpful without being annoying, or making me feel pressured or rushed. I will definitely be using this location for my household and home improvement needs.

Initial Business Response /* (1000, 8, 2015/03/05) */
A1 will comply with consumers request to clear invoice and information has been removed from data base.
The material may be discarded if consumer does not want. The product is non hazardous.

A1 has closed  account [redacted] City of [redacted]. The containers which were received prior to March of 2016 are not returnable. There is no money owed from the City to A1 Janitorial. We apologize for any inconvenience and miscommunication regarding charges. Thank you, A1

[redacted] (employee of [redacted] Park) placed 2 orders with A1 Janitorial in December of 2014; 1 for [redacted] Park and 1 for [redacted], both have the same shipping address. [redacted] spoke with 2 different sales representatives within 1 week, placing identical orders. It is not uncommon for...

properties to receive multiple containers (smaller size) [redacted] was not questioned. Since there were 2 separate accounts A1 offered to credit 1 in the amount of $133.33 which would leave a balance of $249.50. Several messages were left at [redacted] Park regarding past due amount although no return call. [redacted] was using the product for toilets and sinks at [redacted] Park - he stated that excess hair & paper are the cause to back up issues and this product was working.
It is unknown as to why [redacted] denies ordering the product, partial payment has been made on the product received.
A1 is offering a settlement of $149.00 to close both accounts (past due $382.83) we feel this is fare considering [redacted] has made partial payment and return service is not available for product received 1 year ago.

Initial Business Response /* (1000, 5, 2015/10/07) */
A1 has not been contacted by [redacted] Mineral Springs until September 25, 2015 regarding invoice [redacted], due August 30,2015. If the product was not wanted why would it be ordered and accepted? Mr. [redacted] did not advise A1 of...

protocol at [redacted] regarding ordering supplies nor did anyone contact A1 until the account was past due. Mr. [redacted] did say that he was using product for "all around clogs" at the Resort. He explained that the clogs were caused by mineral water and it was an ongoing problem. This is the information that was provided to A1 and there was no other communication. The order was received in 3 shipments and the Resort was contacted prior to delivery. The product which was received at the end of July is not returnable, it is past the 30 day grace period. A1 has voided the account and noted as a dispute. The product may be kept or discarded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance and for A1 in helping to get this issue resolved.
Sincerely,
[redacted]

The account is closed and no further contact will be made to consumer.

A1 Janitorial Supply shipped me product I did not order, and tried to get my company to pay for it. Did not want to accept returns.

Account [redacted] was closed on 10/1/16- no contact has been made to [redacted] Chapel Hill regarding this account.

Initial Business Response /* (1000, 5, 2015/08/24) */
A1 Janitorial has voided the invoice in the full amount. We apologize for the miscommunication regarding billing. The product may be kept at the Town for use.

Account [redacted] House is closed, invoice [redacted] is voided ($562.67) no money is owed from Shalom House to A1 Janitorial. The product  which was received may be kept at no cost or obligation to the Shalom House. Thank you, [redacted]

Initial Business Response /* (1000, 5, 2015/05/05) */
The General Manager (that was the title[redacted] gave sales representative) ordered the product to use over a 3 month period. A1 made 1 phone call to Quality Inn on 4/29/15 to obtain a status of payment.[redacted] was well aware of the price and use of the...

product before it was shipped, accepted and signed for in February.
No one from the Quality Inn, including[redacted], contacted A1 regarding the invoice or the product till May.
A1 would like to settle this dispute with Quality Inn and feel that 50% of the original invoice would be fair.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My company does not have a employee by the name of[redacted]. We never have. I am the general manager and no one has spoken to me about this from A1. Iam the only person responsible for ordering supplies and I know I did not order this product. Agian, Iam not interested in a 50% discount. I want this entire invoice removed and you to have your product picked back up at your expense.
Final Business Response /* (4000, 13, 2015/05/19) */
A1 has opted to close complaint and void open invoice. No money is due from [redacted] to A1.
Final Consumer Response /* (2000, 15, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Who and when will this product be picked up?

Original order was broken; the remainder was shipped and [redacted] was contacted regarding details. We apologize for any confusion with the shipment and the billing amount. A1 has voided the open invoice ([redacted]) in the full amount of $293.19. The remainder of the product which was shipped,...

accepted/signed for may be kept at no cost or obligation to [redacted]

Revdex.com:I have had this account closed previously from Illinois office, by phone.   A1 began sending product from a NJ office.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to...

me.
Sincerely,
[redacted]

[redacted] may keep the product at no cost, we sincerely apologize for any inconvenience this has caused. 
It was agreed by the sales representative and [redacted] that he would test the product before a purchase could be made. If there is further information needed about the...

product and use please contact A1 directly.

This company sent UNSOLICITED a 10 lb pail of grease dissolver to my company. An invoice for 131.26 followed shortly after. Upon calling to ask that they cancel the invoice and issue a return authorization number for the return of the product they refused. After terse conversation they agreed to void the bill but would not take their product back. I found these complaints on your Revdex.com website. I am following up on this incident with the [redacted] of the Maine [redacted] Office and registering a formal complaint of interstate fraud, theft and shipment of hazardous materials in unmarked containers. I will also cc the [redacted] and [redacted].

Initial Business Response /* (1000, 5, 2015/08/10) */
The account [redacted] has been credited. The product may be kept as a free sample.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with A1...

Janitorial's response.
Thank you for your assistance and attention to this matter.
B.[redacted]

A1 has closed account W14030 and voided open invoice [redacted] in the full amount of $131.93. The material received may be kept at no cost or obligation to the Indian Housing Authority. Thank you, A1

Initial Business Response /* (1000, 5, 2015/10/16) */
We are sorry the product did not preform to your expectation. The invoice has been voided and no further contact will be made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]