A1 Janitorial Supply Corp.

Initial Business Response /* (1000, 5, 2015/09/14) */
Please provide an account or invoice number so this may be researched.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They simply asked for an invoice...

number which is A1SXXXXX.
Final Business Response /* (4000, 9, 2015/09/18) */
Thank you for providing the invoice number. The invoice A1SXXXXX is voided, the product may be kept as a sample at no cost or discarded.
Final Consumer Response /* (2000, 11, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/28) */
A1 closed account, no money is due to A1 from[redacted] Apartment Homes.

Our records indicate that a container was shipped in error to the [redacted] Express, Wilmington NC account number [redacted]. This account has not been charged and is inactive. The product which was received in error may be kept or discarded, we apologize for the inconvenience this has...

caused. Dissolve is a versatile degreaser and is non hazardous. Contact Company if there is additional information needed for uses or disposal of product.

Every time my husband and I go, we are always greeted and asked by any employee that walks by if there is anything they can do for us! Great customer service!

The product received may be kept as a free sample and at no obligation to [redacted]. The account which was generated ([redacted]) is closed, invoice [redacted] is voided in the full amount of $131.91. If there is further information needed on use of product Dissolve contact A1 Janitorial Supply....

This vendor called our hotel and asked if we would like to order powdered drain sewer opener. Our General Manager told them he was not authorized to order any supplies without corporate approval. The rep told him that it was a free sample and the GM still said no.
The sample was sent anyway and our company was charged $99.90 for this.
The invoice stated A1 Janitorial from Chicago.
We had the SAME exact thing happen at another one of our sites a few months later, but this company was AONE Janitorial from New Jersey.
Both had different invoices, but the same FED ID number and were for the exact same item. One invoice almost looked like they photocopied a bill on to the letterhead.
When I called to inform them that we did not order these products and had been told they were free, the gentleman became very argumentative with me, telling me that they don't give out free samples.
While I was on the phone, I [redacted] them and found a ton of Revdex.com complaints and he said that that is all fabricated and that they don't give out free samples to anyone.
He then said he would reverse the charges, after I argued with him for a while. I asked him to email me confirmation that he was crediting the invoices, and he hesitated and said I would have that within 24 hours. I asked his name, and information so I can call back if I do not receive the credit, and he gave me a name that was NOT the name he gave me at the start of our conversation. What he did not realize was that I had already written his name down when he answered, which I always do when calling vendors. I told him that was not his name and he got very quiet.
DO NOT ACCEPT FREE SAMPLES- AS THEY ARE NOT FREE!!!

They have everything. This is the best place to get your cleaning supplies ever!

Please provide an invoice or account number in order for this to be resolved quickly.

A1 has closed account [redacted] Town of Oak Bluffs and voided invoice [redacted] ($565.46) The additional product which was received may be kept fee of cost and of no obligation to the Town. The material is non hazardous and can be stored safely or discarded. We apologize for the miscommunication...

regarding amount of material ordered and any inconvenience this may have caused.

Initial Business Response /* (1000, 5, 2015/09/15) */
A1 has closed account W7229 Village of [redacted] and zeroed invoice A1SXXXXX.
The container may be kept at no cost to the Village of [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
This result is satisfactory. Its too bad companys resort to shady sales tactics to sell products

The account was closed and voided in the full amount on 5/20/16. No further contact will be made. A copy of the voided invoice has been forwarded through the [redacted]. The product may be discarded.

Initial Business Response /* (1000, 8, 2015/04/14) */
A1 issued a full credit on this account on April 9, 2015. There will be no contact made to Double Tree from A1.

A with all the other listed complaints,we received a called call offering a free sample of their product. For the past few months the company has tried to collect for a invoice of $131.26 for this FREE SAMPLE after several conversations and faxes stating that we are not paying for the product to send a return label and we would be more than happy to return their free product. Today Accounts payable received a call, the Sewer Supervisor received a call and I received a call and Mr. D[redacted] was rude would not listen that we will NOT pay for the free product and to send a call tag and by D[redacted] calling three employees with hours is border line harassment. We would like Mr. D[redacted] and his A1 Maintenance Company to send a return tag to our facility and they can have their product back.
Every person I spoke to at this company in very unprofessional and when you call into the company you get transferred around 3 to 4 times on hold for 10 to 15 minutes only to be suddenly disconnected.
Once more we would like the company to send a return tag or void the invoice.

Initial Business Response /* (1000, 8, 2015/05/07) */
A1 has voided invoice[redacted] (132.71) there is no money due to A1 for this product from[redacted]s Properties. We sincerely apologize for any inconvenience this has caused for Mr.[redacted]
Please contact us directly if there is additional...

information needed.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The actions that A1 has assured the Revdex.com they have taken are those that I requested. Although the business never contacted me about this action, I appreciate the work of the Revdex.com in resolving this matter.

Initial Business Response /* (1000, 6, 2015/09/01) */
A1 has closed account [redacted] and zeroed invoice [redacted]. The product which was received may be kept as a sample, no cost to [redacted] Our records indicate James [redacted]l did request a sample to try, we apologize for the...

misunderstanding.

The account was voided on 1/18/16 in the full amount of $133.33. No contact will be made regarding payment.

Initial Business Response /* (1000, 5, 2015/09/18) */
A1 has made several attempts today to contact the General Manager at Residence Inn. The 8 gallons of Enzymes recently received at the Residence Inn completed the original 20 gallon order. A1 has received payment for 12 gallons.
If this was not...

authorized why would payment be made?
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to come and pick up the order that was delivered last week. I did not authorize this. Even if this is to fulfill a previous order I do not want this item. No contact was made to me today as I have been at my desk all day long. I have called 3 times today to the company and they do not give me any answers. They keep telling me their computers are down. The next person said that they can not find this invoice or delivery in the system. They would call me back and no phone call yet. Please come and pick up this item.
Final Business Response /* (4001, 16, 2015/10/06) */
A1 is offering to close the disputed account for $150.00 which will pay for the shipping. Consumer was contacted before shipment went out.

A1  has closed account [redacted] invoice [redacted] is credit in the full amount of $399.00. We apologize for any inconvenience and the miscommunication regarding price of material. The product which was received in October 2015 is not returnable and may be kept, no obligation to Courtyard....

The odor (sulfur smell) occurs when there is an abundance of soap and hair which is breaking down from application of Dissolve. The product is non hazardous and very effective on clearing slow running drains.
If this occurs again simply put a small amount of baking soda in cup of water and pour in drain, this will take away the sulfur smell quickly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find this resolution is satisfactory.  I do believe that the behavior of this business is reprehensible, possibly criminal, and should be investigated by law enforcement.
Sincerely,
[redacted]General Manager[redacted]