A1 Janitorial Supply

Received and billed for product not orderedNow collections
We filled a complaint against this company a year ago and ask for no further contact by themWe now have received a collection notice for an invoice dating back a year agoThis company received over $from us for product that was not ordered or asked for.We offered to return the product at our own expense and asked they return the funds paid they refusedThey had told us to keep the product and we instructed that we wanted no further communication from themWe will not pay this invoice or any other future invoices from this company

I work for a Municipality and this company sent us "dissolve" and then tried to get us to pay for it even after we returned it Danny *** (the Finance Manager) called multiple times to various employees in our organization (including myself) We repeatedly told him the invoices would not be paid because we did not order the product
Then we received a fax by Tom *** (also listed as the Finance Manager) saying we needed to pay the invoice
I found it strange that the name was different, since I knew the Finance Manager was Danny *** so I called the number given on the fax (different than the call back number for Danny***) A man picked up and introduced himself as Tom, but I knew right away I was Danny *** because of the accent I called him out on it and he said he had no idea what I was talking about I even played back a voicemail from Danny *** to prove my point At that moment he said "I will have my Director of Finance call you" and hung up
***

Receiving a free sample then getting billed
a-called my maintenance supervisor seeing if we wanted to try a free sample of the power drain cleaner We then received a bill for I spoke to them and told them that their representative said the sample was free and they said they do not sent free samples I asked it I could return the product and they said they cannot accept returns I stated to them that this was never told to our maintenance person that we had to pay for the product They offered to reduce the bill to $ I have not called them back, but wanted to report this to the Revdex.com

AJanitorial Supply is a company that uses the poor business practice of convincing you that you're getting a product for free, then billing you and persistently harassing you to pay for that product when you had no intention of ever buying it in the first place
My story is the same as most who reviewed this companyThey called me up out of the blue and asked if I was interested in their productI said not reallyThe sales rep convinced me to accept a sample and that it would cost me nothingI said fineThe product came followed by a $bill a few weeks later
To no surprise, when I called to resolve this, *** I called times and talked to different peopleI asked both of them to turn me over to their manager, and both of them claimed to be the managerWhen one of them realized that I wasn't gonna let her go until the problem was resolved, she started pretending that the line was breaking up and then she hang up on me, even though neither of us were on a cell phones
I could spend more time writing about my bad experience with this company, but it's not worth my timeThe bottom line is, do not deal with this companyIf they call you, don't even give them the courtesy of telling them you're not interestedJust hang up

Good morning,
We have been getting phone calls from AJanitorial Supply about an invoice for product that we did not order After doing a quick search online, I discovered that we are not the only business they have tried to do this to
They claimed we ordered a "powdered drain sewer opener" which comes in a pail It was received either late December or early January After repeated times of telling them we did not order it, and we do not want it, and if it was ordered by someone, it was not authorized and we will not be paying the invoice in the amount of $ They keep saying it is chemical and can not be picked up but they had no problem shipping it here
The pail has not been opened and is still sealed All we want is for them to pick up the product and reverse the invoice We have no intention of ever paying for product we did not want or need
***
*** ***

A-Janitorial Supply contacted my company offering a free sample
A-Janitorial Supply contacted my company offering a free sampleI refused the sampleThis week I received from AJanitorial Supply a pail with some kind chemicalsToday I received a bill for $
When I call the AJanitorial supply to request the removal of the product from my business they offered to me to paid only half of the billI refused! They start threading me! I close the phone on them

AJanitorial
Memorial Avenue., Suite
Thunder Bay, ON P7B 4A
Attention: Customer Service /Principles of Business
Re: Unauthorized Shipments and letters of Collection
It has come to my attention that AJanitorial is shipping unsolicited product to *** business locations and invoicing for that product This is a cease and desist letter regarding any further phone calls offering product, any further shipments to the *** and any further harassment for paymentIf any of these activities occur in the future, it will result in litigation
Payment will not be processed for invoices *** and *** or any future invoices which are sent to the ***
Yours truly,
Michelle ***
Director, Supply Services

*** The company called and offered a free sample of a drain cleanerWe accepted only because it was freeShortly after we received the drain cleaner followed by an invoiceThe GM contacted the office and spoke to a representative who confirmed it was a free product and the invoice was simply so we would know the pricing should we wish to place an order (strange practice)We even offered to send the product back but she assured us that specific invoice would be voided and we were welcome to keep it*** we didn't use the product at all (still haven't) and sure enough, we received a collections call from these people months later stating our "free trial" period was over and we needed to pay the invoiceWe explained who we spoke to during the initial call, provided all the details and the person stated "we've had trouble with that employee providing incorrect information".*** He said that she simply extended our trial period to days b

Keep sending invoice for a product we didn't ask for which is
Dissolve-Ultra concentrated sewer drain & lift station cleaner/degreaser
Started with them calling front office and asking for address of *** and the name of Supervisor for the maintenance of water/sewer
weeks later a package shows up with the misspelling of Supervisor and no PO # attached to shipmentProduct was sent back, but they refused to accept the package
There invoice number is ***
Sales Associate is Marcus ***
Customer ID ***
Invoice amount is $
Product_Or_Service: Lift station Cleaner

I was called by phone and told that I would receive a trial product at no costThe company is now billing me for the product
A sales rep from this company called me by phone sometime at the beginning of summer The rep convinced me to accept a sample sewer cleaning product, and assured me that there would be no costI specifically asked a second time at the end of the call if there would be any cost, and the rep assured me there wouldn't
Some weeks later, I received an invoice in the mail for $Invoice: ***, July 27, 2016, Account# ***, sales rep: Joel ***
I called the company three times to resolve this issue
In the first call, I was told to try out the product and if I wasn't satisfied, that I wouldn't have to pay for it
The second time I called, I expressed my dissatisfaction with the product and asked the rep to cancel the charges and have the product picked upThe rep told me the product cannot be returned, and that in order to close the accoun

Company called stating they would send a product free of charge as a sample We got a bill which was paid Company then sent more product stating that there was spillage and that previous order was not complete
Company then sent an additional bill
AJanitorial obviously ships these products out hoping that Business will pay
AJanitorial has name of manager only but no Purchase Order

This company has been sending us product based on a conversation with a housekeeping employee by telephone two years ago when we did NOT place an orderThey keep sending us buckets of cleaning chemicals that cannot be returned by *** and then invoice us by faxWe have tried on several occasions both the employee whose name was used and myself, her manager to get them to stop sending us product because it is just a *** to force us to buy their chemicals and they are defiant and insist we orderedWe have NEVER ordered anything from this companyThey simply made a phone call two years ago, got an employee's name and are using this name to*** us into thinking it was ordered by maintenance.All they keep saying when we call is why did you sign for it at the post office and why did you pay the invoice twice? This is very frustrating because as in all businesses communication is a problem so yes it did get paid by mistakeNow we are asking them to stop sending product or we wi

Our business is trying to return the product we do not need or what it
ajanitorial supply sent product March 2016, said it was a sampleThey then continued to send it in May, July, and lastly in SeptemberI just returned to work in September from Mat Leave so in my absence the company was getting paidWe have not paid the September invoice because, we want to send the product backI called timesI always talk to a different personyou can't get transferred to the person who is listed as the salesperson on the invoiceThey tell you that you cannot return the product to the them due to federal regulation; they can't accept chemicals to be returnedThere is an ID# on the invoice *** There is just a name in the space for the P.ONumber, and when I asked if they could provide me with the paper that shows we ordered they say it doesn't exist, they say they generate an invoice from a phone conversation, and that is their proof of an orderI searched the website it's under

A - Janitoral sent us a product we never ordered and want us to pay for it We have asked for a return label and they will not send us one
A - Janitoral sent us a product we never ordered and want us to pay for it We have asked for a return label and they will not send us oneThey continue to send bills when we did not order their productWe are going to seek legal action against them if this is not resolved

This business is continuing the practice of forwarding product and demanding paymentThe *** is now dealing with this instance
Accounts payable is now gathering all data and correspondenceWe received another call from them demanding payment today September 9,They will not provide an address for us to return the product

A-Janitorial Supply contacted my company offering a free sampleIt arrived and a few weeks later I received a bill for $
A sales person from AJanitorial supply called my company and tried to sell me a product for unclogging drains in April of this yearI said I didn't want it, they told me they would mix a free sample up for me and send it to meThey said not to forget it on the shelf to please use it and if we like it to start ordering itThe product *** arrived on May 13th by *** Two weeks later I received a bill for $Invoice # *** Dated May 20, due June 19, 2016(It was suppose to be free)After receiving the bill on May 26th I looked into the company and found out they do this a lotWe called the company the same day we received the bill and they denied that they send out free samplesThe gentleman that was on the phone took our invoice number looked up our information and again tried to deny that they send out free samples and that they have

They keep calling for payment of an invoice, which we didnt agree to get sent to us
Invoice Date : 6/22/Invoice *** Sales Rep: Arnold *** Payment Amount: Customer ***
One of my employees got a call, they asked for the maintenance workerThey were talking about some kind of drainage powderand were gonna ship up one free sampleThe worker didn't agree to have the free sample to get shipped to our companybut they shipped up the powder anyways and soon after they sent an invoice for it which was in the amount of$a pound and sent us a lbs container of this stuff, ends up to a total of which we dont even need or useThey tried to send up a another shipment of lbs of this stuff, but we phoned them and called them to not send it, as we didnt approve anything
Invoice Date: 8/26/16, Invoice*** Sale Rep: Dan ***
This is the second time they called, this time they were talking to the receptionist, and he didnt

I work in the accounts payable department of a brand name hotel. In November of 2014 A-1 Janitorial called out maintenance department and got one of the workmen to agree to delivery of a trial product, I believe was a drain cleaner. The product arrived and the maintenance director told us to pay the invoice for the product that arrived, and for his staff to never verify orders since we have a person who's job it is to do so. After that A-1 tried to deliver a case of this of this product for an outrageous price, with no purchase order or even a call to see if we wanted their products. When the product just showed up we sent it back with the courier.
Today I received a very unprofessional and disrespectful phone call from Dan [redacted] in their accounting office, who raised his voice and was quite disrespectful while threatening our company with collections, and hugely inflated charges for [redacted] storage of the returned product. So he acknowledged that the product was returned and yet still threatened our company. After he realized he could not [redacted] me, he sarcastically wished us a Happy Thanksgiving, so he didn't even know what country he was talking to. Later today our GM called me to let me know that Dan[redacted] left a message that I was yelling and screaming at him on the phone, which became laughable at that point because the owner heard my conversation with him and at no time did I do as he said. We think that when they don't get the answer they want, they try to redirect as the[redacted] to get payment from another outlet in the company. Beware of this company.

[redacted] They contact you saying thst you have done busness in the past and your a valveable coustmer offer something free to get your mailing address then ship poor quailty [redacted] and (ovrr) bill you .then they send stuff out to you reguardless if you order. And bill you.
You may get a call stating it ups. And they could only deliver part of a order . ( but its them trying to slide another order in before you catch on.) [redacted] . DO NOT DEAL WITH THEM!!!!!!!!!!!!!!!

I will keep this short as I noticed a trend A1 supposedly sent me a product I did not order. and now is trying to harass me for payment.
same as all other complaints