AARP

November 20,
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Revdex.com of Metro
Washington, DC and Eastern PA
K Street,
NW 10th Floor
Washington, DC
Re: *** *** #***
To Whom It May
Concern:
We are writing
regarding the complaint of *** *** that was filed with your office on November
8, and transferred to our office for handlingThe complaint is entails *** ***’s concern
that he continues to receive solicitation
mailings in his deceased father’s name who passed away in We have investigated his concern and welcome
the opportunity to resolve this matter
AARP makes every
effort to comply with stop solicitation requestsWe apologize for any aggravation
that these mailings may have caused him.
Unfortunately, I’m unable to research his issue at this time. While the Revdex.com complaint
hasn’t provided sufficient information, our system does indicate that a
member’s record has been marked as deceased at the same address listed in the
complaint. However, I’m hindered from
proceeding with any further research in this matter until *** *** can forward
us the necessary information to properly identify the deceased member that we
have in our files due to our privacy policy for divulging member’s information. The following information is needed from *** ***:
-Deceased
member’s name
-Address
-Date of Birth
and Date of Death
Again, thank you
for bringing this matter to our attentionI look forward to assisting *** *** in the
near future once adequate verification has been received
Sincerely,
Angelo *B***
Member
Communications
[email protected]

We are writing regarding the complaint of Ms*** *** that was filed with your office on April 28, 2016, and transferred to our office for handling alleging that she’s been receiving membership billings since January/requesting payment even though her membership is already in
good standingWe have investigated Ms***’ concern and welcome the opportunity to resolve this matter. Our records indicate that Ms*** established a 1-year membership on June 24, that’s currently paid through June/ However, an invoice in the amount of $was also identified by our system The invoice in question was generated in the name of *** *** on January 9, at 1:23pm from IP address by someone purporting to be *** *** who visited the following website, www.GoFreebies.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice We apologize for any frustration or inconvenience this matter has caused. As of today, we have removed the invoice from our system Regrettably, we cannot recall any invoices already in progress and ask that she please allow 4-weeks for this change to take full effect If Ms*** should receive any billing notices after June 22, 2016, she may call me directly on ###-###-#### and it would be my pleasure to assist her further If more convenient, she can also send the mailing via email at *** or send it to the following address: AARP, Member Communications Ombudsman, *** * ***, NW, Washington, DC 20049. Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Angelo SB***Member Communications Ombudsman

Dear *** ***,
We
appreciate this opportunity to respond to your concerns regarding your AARP Medicare Supplement plan insured through ***AARP Services, Incmonitors member correspondences as they pertain to our AARP-branded products and services
We understand that you are disputing an advertisement seen on TVAs we are not the insurance provider nor are we responsible for the advertisement, we are not able to provide any detailed insights without first researching your concerns with ***I believe you may be referring to ***’s commercial for the AARP Medicare Supplement Plan, if so, that plan does allow for freedom of choice for your doctors as there is no provider network. *** also offers the AARP Medicare Advantage plan which does have a provider network and therefore there are restrictions on doctors
However, since AARP is not the insurance provider, I recommend you speak to someone at *** to discuss your concerns. On your behalf, we have shared your concern with an Escalations team at *** for their investigationOnce they have made a full review, they will be contacting you within 3-business days
Please feel free to reach out to us again if you should have additional questions or feedback once you have received a response from the representative at ***
In addition, it may be helpful to note that from now through December 7th, people enrolled in a Medicare Advantage plan can look at their health coverage options for next yearEvery year during open enrollment, we encourage people with Medicare to review take a look at their current plan as well as their options to make the best decision for them
You are strongly encouraged to evaluate your needs every year during the open enrollment periodAARP’s endorsement of the health insurance plans from *** does not mean that the plans are the right choice for every AARP memberChoice of a particular insurance plan must be made by an individual based upon the individual’s personal circumstances
Thank you for bringing this issue to our attention and for your long time membership with AARPIf there is anything else that I may assist you with, please do not hesitate to contact me
Sincerely,
Hillary M***Member [email protected]###-###-####

Revdex.com
Roman","serif";">
Re: ***
***
ID: ***
Revdex.com ,
This letter is in
response to a recent complaint to the Revdex.com, filed by *** ***
***The issue is in regards to the *** receiving multiple mailings
from Medicare and other AARP service providersThis complaint has been
referred to me for investigation and response
I initiated a
request to remove ***’s name from our service providers’ solicitation
listsWe ask that she please allow weeks for the suppression to take full
effectWe know weeks sounds like an inordinate amount of time to stop
mailings but we must explain that direct mail bearing the AARP name and logo
include both our mailings and those of our member benefit providersWhile we
are able to suppress our own mailing very quickly, ending those of our
providers takes longerOur providers typically are on a three month mail
schedule which means that on any given day, mailings for the next two months
have already been prepared and setThe first opportunity to remove names from
the mailing list is in many cases the mailing set to go out the third month
For this reason it may take a provider up to twelve weeks to delete mailings to
a particular address
Please accept our
apology for any aggravation these mailings may have caused. It's my pleasure to honor ***’s
request and ensure that all of AARP service providers’, including Medicare,
have suppressed all mailings to ***If *** should continue to
receive the mailings after weeks, please forward a copy of the
solicitation(s) to my attention so that I can better determine why ***
continues to receive them
Thank you for
bringing this issue to our attention
Sincerely,
Jazmine C***
Member Relations
AARP Services, Inc
F Street, NW
Washington, DC
[email protected]

Dear *** ***
class="MsoNormal">Thank you for contacting AARP regarding your mother’s benefits with *** Please accept our condolences. AARP Services responds to all member concerns as they relate to our product and service offerings
We do apologize for the frustration you have experienced while attempting to settle your mother’s affairs. Please be advised that AARP contracts with insurers to make coverage available to AARP membersNeither AARP nor its affiliate is the insurerWhen AARP receives questions or concerns regarding a provider, AARP will forward the request to the appropriate insurer for response
In order to assist you, we would need some additional information. Would you please provide us with your mother’s AARP membership number and/or her address to include her zip code so that we may locate her membership record? Also, we will need to know which *** plan she had a policy with; *** *** etcOnce we have this information we will be able to escalate your issue up to the escalations team we work with at *** to assist you in resolving this matter.
You may contact me directly with this information at *** or via email at ***
I look forward to assisting you.
Thank you for contacting AARP
Thank you,
Natasha W*** | Quality Analyst, Member Relations

December 4, 2015Times New Roman";">
*** *** ***
Revdex.com
of Metro Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington,
DC 20005-
Re: *** ***
Complaint ID: ***
Dear
*** *** ***:
This
letter is in response to a recent complaint to the Revdex.com (Revdex.com)
filed by *** ***In her complaint, *** *** states
that she requested a refund from the AARP Travel Center from *** for her hotel stay, but her request was only partially honored and her attempts
to follow up on the balance of the promised refund have so far been
unsuccessfulShe additionally states that an AARP representative misunderstood
one of her requests and cancelled her AARP membership
AARP contracts with product and service
providers to make discounts, including travel discounts available to AARP
membersNeither AARP nor its affiliate is the travel discounts provider*** ***’s
complaint concerns the billing of an AARP-branded travel aggregator discount service***
is the company providing the AARP-branded Travel Center Program;
thus, we have contacted *** regarding *** ***’s complaint for an
investigation and response
As
of today’s writing, *** is still in the process of researching this issue
and working towards resolutionI have spoken with a Supervisor with ***’s
Escalations Team today, who has advised that they are in receipt of the case
They expect to have it addressed be
able to provide a further status update by Sunday, 12/or Monday, 12/
We hope this information and status
update is helpfulShould you have any additional questions, please do not
hesitate to contact me
Sincerely,
Jason F**
Member
Relations
###-###-####
***@aarp.org

Hello ***,
I'm confused about the response I just received to my Revdex.com complaint.
The response says
Before processing the complaint, we need you to provide some additional informationPlease respond to the follow
points:
Please send us a copy of the mailing showing the address of the person who does not live thereBut then in the very next paragraph it goes on to say "The text of your complaint may be publicly posted on Revdex.coms Web site... Please do not include any personally identifiable information when you tell us about your problem..."
If I send you a copy of the mailing I would be providing personally identifiable information(My address) Please clarify your request because these two statements are contradictory
Should I or shouldn't I send you personally identifiable information?
Also my desired outcome is that someone from AARP contact me and explain why removing my address is so difficultWhy their process is so brokenWhy their customer service is unable to service such a simple requestI don't need to provide a copy of the mailing for that out come to occurAlso I have on several occasions already provided the address to AARP in my communications with their customer service, Also they have received several of the parcels sent back to them with the label "NO LONGER AT THIS ADDRESS UPDATE YOUR RECORDS"So they are already aware of which address needs to be updatedThanks,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been promised a membership kit, and I have been told that my membership is now active in the Roadside Assistance program I am still waiting for the arrival of the membership kit, but since I have been promised that it has been mailed, and since the business has called and given me a name and number to contact if there are any further problems, I shall consider my complaint ID *** closed
Regards,
*** ***

January 13,
class="MsoNormal">*** *** ***Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC
RE: *** ***, #***
Dear *** ***:This is in response to the complaint, #***., of *** ***, that was filed with your office on 1/7/2015. The complaint regards *** ***’s concern that after cancelling her membership in July, she never received the refund she requested from AARP.
I have investigated the case and found that *** *** called our toll-free number to cancel her membership on 7/16/2014. Unfortunately, an error on our end delayed sending the refund until 9/10/2014, when a $refund check was sent to the address we have on file, 21WCortland Ave, Lombard, IL ***
We understand that as of 12/30/*** *** had not received the refund. We have voided the original refund and reissued a new $refund on 1/7/2015. Our apologies for the delay and any confusion this matter has caused *** ***. To assure delivery, we are sending replacement check # ***, in the amount of $via Fed Ex with tracking Number, *** *** *** to:
*** *** *** *** Lombard, IL ***
Should *** *** have questions or further concerns, she may contact me directly and I will be glad to assist I can be reached via email, at [email protected], or if more convenient, by mail to my attention at:
AARP, Member Communications OmbudsmanE Street, NW, Washington, DC 20049.Attention: Hilary L***
We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Hilary L***Member Communications Ombudsman
cc: *** ***

I am a member of AARP since AFTER RETIREMENTI paid the membership fee which valid till, 11/30/(which I just verified from my account, just before writing this review)But periodically once a month I get a statement from them stating that my membership fee is due ($ FOR A YEAR) and that I need to pay this as soon as possible so that my membership is not cancelledIs this fair for a non-profit to falsely sending statements to a senior who is very absent minded most of the timeI wrote to the local chapter of AARP regarding this bur of no useHence this decision to write a reviewThis being an orgwhich claims it takes care of the seniors, should not doIt is equivalent to abusing the vulnerable I thought

Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** *** #***
To Whom It May Concern:
We are writing regarding the complaint of *** *** that was filed with your office on April 17, and transferred to our office for handling The complaint entails ***’ concern that she has received numerous service and membership solicitation mailings from AARP. We have investigated her concern and welcome the opportunity to resolve this matter
AARP makes every effort to comply with stop solicitation requestsOur records reflect that *** contacted our office via telephone on December 16, requesting that these mailings cease and all necessary suppressions were performed at that time for the address listed at *** * *** ** *** *** *** ** ***. However, her complaint states that she recently received additional solicitation mailings on April 2nd and 16th. I apologize that *** has continued to be inconvenienced by these mailings and any frustration that this matter may have caused her
Unfortunately, without seeing a copy of the original mailing that *** received, I’m hindered from researching this matter any further. If she would like me to research the item, she can send the mailing to me at the following address: AARP, Executive Correspondence, E Street, NW B7-211, Washington, DC
AARP also distributes “generic” promotional mail as part of our overall membership development program. These pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household
Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
*** ** ***
Member Communications
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: ***.*** Date: Sat, Apr 23, at 9:PMSubject: harassmentTo: ***I filed a complaint (#***) concerning AARP's continual notices that my membership is due and will be cancelled This has been going on for months even though I renewed my membership through April The check was written the middle of March and was cashed according to my bank accountI received one of these notices again yesterday (April 22, 2016). I feel that I am being harassed my them This is very upsetting to meI am wondering how many other older people they send these notices to and the people end up making double payments I am hoping your agency can contact them once more. This most recent notice came from Ann CJ***, Chief Executive Officer, AARP, *** *** *** Street, Lakewood, CA 90712.Thanks for any help you can give me
Regards,
*** ***

November 18,
class="MsoNoSpacing">
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** *** #***
To Whom It May Concern:
We are writing regarding the complaint of *** *** that was filed with your office on November 9, and transferred to our office for handlingThe complaint is regarding *** ***’s concern that she has received numerous unwanted solicitation mailings from AARP. We have investigated her concern and welcome the opportunity to resolve this matter
AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have caused her. Our system reflects that an account (***) was established in the name of *** *** in June/that expired in June/2013. Unfortunately, our records don’t show any previous communication to stop solicitations from *** *** as indicated in her complaint. Therefore, as of November 11, 2014, the name of *** *** and the following address were added to all of AARP’s suppression files:
*** *** ***
*** ** ***
We ask that *** *** please allow weeks for suppressions to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If *** *** should receive additional mailings after February 3, 2015, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively.
If more convenient, she may send the mailing to me at the following address: AARP, Member Communications Ombudsman, E Street, NW B7-211, Washington, DC
Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Angelo *B***
Member Communications
[email protected]

">
July 10,
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** ** *** #***
To Whom It May Concern:
We are writing regarding the complaint of *** *** ** *** that was filed with your office on June 25, and transferred to our office for handlingThe complaint is regarding *** ***’s concern that he has received numerous unwanted mailings from AARP that never stops. We have investigated his concern and welcome the opportunity to resolve this matter
AARP makes every effort to comply with stop unwanted mailing requestsI apologize for any aggravation that these mailings may have caused him. Our system reflects that *** ***’s account (***) was established in the names of *** ** *** and *** ** *** in March/and expired June/Our records also indicate that we received communication via telephone on 6/4/and 6/25/from the complainant requesting that these mailings cease, and a suppression regarding our service providers was performed on 6/4/2014. As of July 10, 2014, I confirm that the names of *** ** *** and *** ** *** and the following address have been added to all of AARP’s suppression files:
*** *** ***
*** ** ***
AARP also distributes “generic” promotional mail as part of our overall membership development program. These pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household
We ask our members to please allow weeks for this request to take full effect. However, *** ***’s complaint was filed prior to the completion of the 12-week timeframeWe know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If *** *** should receive any additional mailings after October 2, 2014, he may call me directly at ###-###-####, and it would be my pleasure to assist him further. He should have the solicitation mailing available when he calls, as each notice has specific codes that will help me suppress his name and address more effectively
Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Angelo *B***
Member Communications
[email protected]

April 26, 2016Mr*** ***Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC 20005Re: *** ***-Complaint # ***Dear Mr***: We are in receipt of your letter dated April 11, 2016, regarding
complaint, # ***, of Ms*** *** who is receiving unwanted AARP-related mail to her name and address in Summerfield, FL I’ve investigated the matter and according to our records, *** *** is not a member of AARP and between March and October 2010; ten suppressions were placed on her name and address, along with the names of other family members, to stop AARP notices
Pursuant to the written complaint, AARP mail did stop for the past five years and Ms*** is again receiving AARP-relating mailingsUnfortunately, I am hindered from taking any further action at this time because I do not have a sample of the current mailings Ms*** continues to receiveWe sincerely apologize and would be happy to look into this further, if she could please send me a copy of the solicitations as each notice has specific codes that will help me suppress her name and address more effectively Ms*** may email the copy to me at, ***, or if more convenient, please send it to my attention at: AARP, Executive Correspondence, *** * *** **, Washington, DC 20049, Attention: Hilary L***Also, AARP’s membership development program includes, distributing “generic” promotional mailThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Join/Renew your membership,” these are mass mailings rather than targeted solicitations
We hope to hear back from Ms*** so we can try to remedy this matter once and for all Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Hilary LMember Communications Ombudsmancc: *** ***

Hello *** ***,
Thank you for your reply. We are happy to provide you with an email for our department so that we might assist you with your request. I can be reached by email at [email protected], or by phone at ###-###-####. I look forward to hearing from youBest, Angelo B***

Arial;">Mr*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
K Street, NW, 10th Floor
Washington, DC
Re: *** ***-Complaint # ***
Dear Mr***:
This is in response
to the complaint, #***, of *** ***, that was filed with your office
on 3/24/2016. The complaint regards AARP renewal notices being sent to her home shortly after
sending in her membership renewal payment We have investigated this
matter and welcome the opportunity to respond.
Our system indicates that we received Ms***’ last payment of
$on 3/17/for an additional months, and her account is currently
paid through 4/30/2017. It appears that
the notice Ms*** received was generated
before the membership dues payment was applied to her membership on 3/17/2016. I apologize for any inconvenience
our mailings have caused her
I’d further like to explain that AARP
sends a series of renewal notices providing members the option to renew at a
time that is convenient for them. Our regular
renewal notices clearly include the member’s current expiration date, as well
as the membership number. These targeted renewal notices also have the
members name and address printed on the mailing. AARP also offers early
renewal incentives periodically, such as free gifts or discounted pricing
targeted to members who have multi-year memberships that are expiring 12-months
from the date the offer is mailed
I’d like to share with
Ms*** that AARP’s policy is to refund payments of membership fees received
from members who renew in error.
Additionally, when an account receives more than two advanced payments,
a refund is automatically reimbursed to that member
Also, as part of our overall membership development program, we
distribute “generic” promotional mailThese pieces are distributed either in
shared mail programs (i.epromotional mailings bundled with other special
offers from other companies), or as inserts to subscription publicationsThe
majority of these pieces are neither addressed to nor targeted to a particular
person or householdAlthough the language on some of these generic pieces does
include an offer to “Join/Renew your membership,” these are mass mailings
rather than targeted solicitations.
Should you or Ms*** have any questions or if she
continues to receive unwanted mailings, contact me directly and I will be glad
to investigate the matter further Please be sure to include a copy of
the mailing, as each notice has specific codes that will help me suppress her name
and address more effectively I can be reached via email, at, ***, or
through the mail at: AARP, Member Communications
Ombudsman, *** * **, NW, Washington, DC 20049, Attention: Hilary
L***
Thank you again for bringing this matter to our attention
It is our hope that through our actions we have demonstrated our commitment to
enhancing the quality of life for all, as a responsible, effective consumer
advocate
Sincerely,
Hilary L***
Member Communications Ombudsman

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: A A R P is taking a cop outIf you wee not getting paid for your ENDORSEMENT not were just getting paid to advertise, I would agree with youHowever, as an insurance agent I know betterDo not bother to answer me, it would waste both of our timeIn the long run I can see that A A R P is about making money, not serving Seniors.
Regards,
*** ***

*** ***
class="MsoNormal">Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
RE: *** ***, ID # ***
Dear *** ***:
We are in receipt of your notice dated December 8, regarding the complaint of *** *** that he has not received a response to his inquiry about AARP Dating, despite his six attemptsWe have investigated *** ***’s concerns and welcome the opportunity to respond
AARP Dating is powered by ***.com, (***)AARP members can get a 50% discount on the cost of the *** membership*** *** stated in his complaint that he contacted AARP and *** six times for information, but never received a responseOur records show that *** *** contacted AARP via email on November 23, December 5, December 6, and December 8, regarding AARP DatingHe was sent the attached response on December 8, 2014. We are sorry that his earlier correspondence was not answered. We appreciate the time that our members and others take to contact us and can only highlight the rare occurrence of this type of outcome
*** representative, Leigh L***, Community & Customer Service Manager, informed us that *** does not have record of receiving any previous communication from *** ***On December 12, 2014, MsL*** spoke with *** *** and addressed his concernsMsL*** also informed *** *** that she is pleased to assist him if he should have any additional questionsMsL*** can be reached at ***@***.com
I hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G***, Member Communications Ombudsman
Enclosure
December 8,
Dear *** ***,Thank you for contacting AARP, your connection to Real Possibilities? for living your best life, about “*** *** **,” the AARP Dating website powered by ***.com. We apologize for any frustration you may have experienced while participating in this service and I'm happy to help you with that.We have taken note of your comments, as we are constantly exploring better ways to serve our members, and feedback like yours helps us evaluate areas where we may improve. The dating website, including its content, is owned and operated by ***.com, not AARP, and ***.com has made the following resources available to assist AARP members:
For answers to frequently asked questions, please visit ***
For technical or other issues, please contact “*** *** **” directly by email at:theteam@***.comFor billing or refund issues, please call ###-###-#### or send an email torefund@***.com. (Response time is approximately business hours.)
Again, thank you for bringing your concerns to our attention. We monitor all programs on a continuous basis and make every effort to provide unique benefits, and quality service to our members and others who participate in our programs Together, we're all about real possibilities
Sincerely,LisaMember [email protected]
>> Original Message ...>> From: ***>> To: [email protected]>> Subject: FW: AARP DATING SITE>> Sent: 12/06/11:11>>>> I have not received a reply from you as of now, do you suggest that I just file a complaint with the Revdex.com??>> >> >> ________________________________>> From: ***>> To: [email protected]>> Subject: RE: AARP DATING SITE>> Date: Fri, Dec 20:39:-0500>> >> ________________________________>> From: ***>> To: [email protected]>> Subject: AARP DATING SITE>> Date: Sun, Nov 12:28:-0500>> >> >> Can you tell me why your dating site won't respond to questions that I have requested answers to more than a few times?>> >> >> Is this AARP dating site authorized, owned and operated by AARP?>>

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have been asking for TWO YEARSThe one AARP mentions is only the last in a series of requests by mail and email
Regards,
*** ***