AARP

OLE_LINK1">September 10, Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: [redacted] # [redacted] To Whom It May Concern: We are writing regarding the complaint of ** [redacted] that was filed with your office on August 26, and transferred to our office for handling The complaint is regarding [redacted] ’s concern that he recently received junk mail from [redacted] after notifying both [redacted] and AARP that these mailings should cease We have investigated his concern and welcome the opportunity to resolve this matter AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have caused him Unfortunately, our records don’t show any previous communication to stop these mailings from [redacted] as indicated in his complaint As of September 8, 2014, the name of [redacted] and the following address were added to all of AARP’s suppression files: [redacted] ** [redacted] We ask that [redacted] please allow weeks for suppressions to take full effect We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers While we are able to suppress our own mailings very quickly, ending those of our providers takes longer Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month For this reason it may take a provider up to twelve weeks to delete mailings to a particular address If [redacted] should receive additional mailings after November 24, 2014, he may call me directly at ###-###-####, and it would be my pleasure to assist him further We ask that he please have the mailing available, as each notice has specific codes that will help us suppress his name and address more effectively If more convenient, he may send the mailing to me at the following address: AARP, Member Communications Ombudsman, E Street, NW B7-211, Washington, DC [redacted] is also concerned that AARP will sell his personal information Historically, AARP’s membership list has been guarded with care AARP takes seriously its responsibility to keep our members’ personal information confidential We neither sell nor rent any personal information of our members or registered users of our website to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits However, we may occasionally engage in “list exchanges” in which personal member data will be shared with selected nonprofit organizations We are committed to protecting your privacy and want to make sure that you understand how your membership information is used We also want you to be aware that you have choices about how we use your information See AARP's privacy policy posted on AARP's official web site: www.aarp.org/privacy Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Angelo *B [redacted] Member Communications [email protected]

[redacted] 'Arial','sans-serif'"> Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC RE: [redacted] ***, Complaint # [redacted] Dear [redacted] : We are in receipt of your email dated December 15, 2014, forwarding the complaint of [redacted] , # [redacted] regarding his payment made to open a new membership account with AARPWe have investigated this matter and welcome the opportunity to respond Our review of [redacted] ***’s account found that his membership, # [redacted] , is currently active and was paid through May 30, The record further indicates that we received [redacted] ***’s check for $on August 27, AARP’s standard membership fee is $for months Because his payment of$was less than the regular $for months, we enrolled him at a prorated rate for months We apologize for any confusion he may have experienced regarding our membership dues prices Due to [redacted] ***'s current situation and his interest in AARP, I have extended his account for an additional months and sent him an updated membership card showing his new expiration date of May 30, [redacted] should receive his new card and AARP Membership kit within four weeks For future reference, AARP offers a 5-year term for $which is a 21% savings over our one-year rateWe also offer a 3-year term for $which is a savings of 10% over our one-year rate of $ Should [redacted] have any further concerns or questions, he may contact our team and we will be glad to assist him further You can reach us via email at,[email protected], or through the mail at: AARPMember Communications E St., NWWashington, DC Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Member Communications [email protected] cc: [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I don't want to deal with [redacted] because they have been cruel since the first time I've dealt with them and at all times sinceI can't bare to deal with them anymore at all because of their malice and double talk and trickeryPlease get AARP to settle this themselves, not the company that caused all the misery [redacted] ***'s behavior is very close to fraud.Regards, [redacted]

February 10, [redacted] Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St NW, 10th Floor Washington, DC 20005- Re: [redacted] , Complaint ID # [redacted] Dear [redacted] : We are in receipt of your letter dated February 4, regarding the complaint of [redacted] that he receives billing notices on his membership even though his account is paid through April We apologize for any inconvenience these mailings may have caused and welcome the opportunity to clarify this matter [redacted] submitted his dues payment in the amount of $in April for a 3-year membership termOn November 11, 2014, someone purporting to be [redacted] visited the following owebsite, [redacted] , and responded to an AARP advertisement by clicking the option to receive membership information and an invoice AARP’s online membership acquisition program has a number of programs in place to help detect duplicate names and addresses that may already exist in our membership database to prevent current members from receiving membership solicitations and invoices in errorUnfortunately, the system is not infallible given the sheer volume, similarities and variations of namesWe apologize for any inconvenience [redacted] may have experienced in having this matter resolvedAs of February 4, 2015, the billing invoice has been removed from [redacted] ’ account On February 4, 2015, [redacted] called AARP’s toll-free customer service number to cancel his membership and request a refundAs requested, a prorated amount of $that reflects the remaining time on his membership was charged back to [redacted] ’ [redacted] credit card ending in 3481, which should appear on his statement within the next billing cycles I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateIf we can be of any further assistance, please let us know Sincerely, Darlene G [redacted] Member Communications Ombudsman [email protected] cc: [redacted]

From: BBB of Metro Washington DC<[email protected]>Date: Fri, Mar 13, 2015 at 9:23 AMSubject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @mybbb.org> ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Thu, Mar 12, 2015 at 7:50 PMSubject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" <[email protected]>I'm still getting mail from AARP and its related organizations. Today's letter is misleading because it says I must reply by April 1, 2015. I've asked AARP remove me from all their mailing lists and the list of their related organizations and they are ignoring my requests.

June 4, 0pt"> [redacted] Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St NW, 10th Floor Washington, DC 20005- Re: [redacted] , ID # [redacted] Dear [redacted] : We are in receipt of your letter regarding the complaint of [redacted] that he has not received his membership cards after paying for his membership in January We have investigated this matter and welcome the opportunity to respond As [redacted] stated in his complaint, he paid $in January for a one-year membership termOur records show at that time, membership cards were mailed to the address that is associated with [redacted] ***’s membership, which is also the same address shown in his complaint letter ( [redacted] [redacted] ***, New York, NY ***) [redacted] contacted our toll-free customer service number in February and April because he still had not received his membership cardsOn both occasions, new membership cards were mailed to him We are sorry to hear that [redacted] has not received his membership cardsMember satisfaction is important to AARP and I have given him a 6-month extension on his account for any inconvenience he may have experienced in having this matter resolvedHis new membership expiration date is October 2016, and he can expect to receive his membership cards via [redacted] delivery by June 9, 2015, under Tracking # [redacted] Thank you for bringing these concerns to our attentionI hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [email protected]

Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) RevDex.com Re: [redacted] ID: [redacted] This letter is in response to a recent complaint to the Revdex.com, filed by [redacted] The issue is in regards to mailing solicitations sent to [redacted] , who is not a current resident in the home with [redacted] I understand contacts have been made with AARP for mailing suppression and the mailings have continuedThis complaint has been referred to me for investigation and response We would like to offer our apologies for the recent mailing solicitation addressed to [redacted] I have put in a request with AARP’s Membership Department and all our providers to request for mailing suppressions for [redacted] and [redacted] We ask that you please allow weeks for the suppression to take full effectWe know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providersWhile we are able to suppress our own mailing very quickly, ending those of our providers takes longerOur providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and setThe first opportunity to remove names from the mailing list is in many cases the mailing set to go out the third month For this reason it may take a provider up to twelve weeks to delete mailings to a particular address Please accept our apology for any aggravation these mailings may have causedIf [redacted] should continue to receive the mailings after weeks, please forward a copy of the solicitation(s) to my attention so that I can better determine why [redacted] continues to receive them Thank you for bringing this issue to our attention Sincerely, Jazmine C [redacted] Member Relations AARP Services, Inc [redacted] Washington, DC [redacted] [email protected]

June 27, [redacted] Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: [redacted] ***, File # [redacted] Dear Mr [redacted] : We are in receipt of your letter regarding the complaint of [redacted] that he continues to receive unwanted AARP renewal notices in his name and the name of his deceased wife, [redacted] ***, despite his efforts to have the mailings stopped We have investigated this matter and welcome the opportunity to respond We apologize for any frustration our mailings may have caused AARP makes every effort to comply with stop solicitations requests However, due to either an oversight or miscommunication on AARP’s part, we do not have any record of receiving Mr***’s requests to stop solicitation It is my pleasure to assist him at this time As of June 27, 2016, we confirm that Mr***’s expired membership, #[redacted] has been suppressed so that he will no longer receive renewal noticesWe ask that he please allow weeks for this suppression to take full effect If he should receive mailings after August 8, 2016, I ask that he please contact me and I will investigate this matter further I can be reached on ###-###-####or by email at [redacted] Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: With all of the duplication and redundancy checks in the system I am amazed my billing reached a FOURTH NOTICE The same address and exact name shows there duplicity monitoring systems are not working well at all It seems an organization that supports seniors should have more than cursory comments about their checks and balances and show that they have actually corrected double billings and show the numbers I still receive letters to join AARP, showing their disconnects between their members and their new customers departments In my world, Seniors have a sincere desire to pay their bills and pay them on time Protecting seniors is the priority not membership totals! Letting this complaint die would be good if I felt they had covered all their bases Regards, [redacted]

We are writing regarding the complaint of Ms [redacted] G [redacted] that was filed with your office on April 27, and transferred to our office for handlingMs***' complaint entails what she considers as misleading early renewal notices and unethical business practicesWe have investigated her concern and welcome the opportunity to resolve this matter.AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailing may have caused herOur records show that Ms [redacted] established a 5-year membership (# [redacted] 5) on January 7,in the name of [redacted] *** with the address [redacted] ***, Pineville, LA However, there's a variation in the name ( [redacted] ***) and address ( [redacted] ***, Pineville, LA 71360) that are listed on the complaintOur records also don't indicate any previous communication from Ms [redacted] requesting that these mailings ceaseAs of today, May 20, 2016, the name of [redacted] G [redacted] and the following addresses were added to all of AARP's suppression files: [redacted] [redacted] Pineville, LA Pineville, LA We ask that Ms [redacted] please allow weeks for suppressions to take full effectWe know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providersWhile we are able to suppress our own mailings very quickly, ending those of our providers takes longerOur providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and setThe first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third monthFor this reason it may take a provider up to twelve weeks to delete mailings to a particular addressThe member also questions AARP's practice and feels that they don't take the time to verify membership and allow members to submit multiple paymentsI'd like to share that the names for membership solicitation come from a variety of sourcesWe recognize that data we obtain from our sources has potential for inaccuracies and, accordingly, we employ a number of data cleansing steps to verify our data accuracyUnfortunately, Our processes are not infallible, and on rare instances, as in the case of the mailing sent to Ms***, the data we received from our data vendor proved to be inaccurateFurthermore, AARP's policy is to refund payments of membership fees received from members who renew in errorAdditionally, when an account receives more than two advanced payments, a refund is automatically reimbursed to that memberIf Ms [redacted] should receive additional mailings after August 12, 2016, she may cal me directly at ###-###-####, and it would be my pleasure to assist her furtherWe ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectivelyUnfortunately, without seeing a copy of the original mailing that Ms [redacted] received, i'm hindered from researching this matter any furtherIf she would like me to research the item, she can send the mailing to me at the following address: AARP, Executive Correspondence, [redacted] , Washington, DC Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo SB [redacted] Member Communications

January 27, Revdex.com of Metro Washington, DC and Eastern
PA
K Street, NW 10th Floor
Washington, DC Re: *** *** #***
To Whom It May Concern:
We are writing regarding the complaint of *** *** that was filed with your office on December 31, and transferred to our office for handling. The complaint is regarding *** ***’s concern that she has received numerous mailings from AARP that never stops. We have investigated her concern and welcome the opportunity to resolve this matterAARP makes every effort to comply with all stop mailing and on-line requests. We apologize for any aggravation that these mailings may have caused her. Our records indicate that we received communication from the complainant on November 26, requesting that these mailings cease, and *** ***’s record was suppressed for future membership acquisition mailings at that time However, this suppression doesn’t include service provider mailingsUnfortunately, our records don’t show any other prior communication from *** *** in reference to this issue. As of January 27, 2015, I confirm that the name of *** *** and the following address were added to all of AARP’s suppression files:
*** *** ***
Jamaica, NY ***
AARP also distributes “generic” promotional mail as part of our overall membership development program. These pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publications. These pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ householdWe ask that *** *** allows weeks for this request to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular addressIf *** *** should receive additional mailings after April 9, 2015, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively.
If more convenient, she may send the mailing to me at the following address: AARP, Member Communications Ombudsman, *** * *** ** *** Washington, DC ***
Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely,
Angelo *B***
Member Communications
[email protected]

I am not one to complain often, I let a lot of things goBut this drives me crazyI have asked through multiple channels to unsubscribe from all AARP communications, and what did I get in the email today? Yet another package and "card"Part of me feels this is just simply irresponsible marketing, the other part feels disrespectedI don't want to hear to from AARP ever, so why is this so hard? If I had a way to punish AARP somehow for disregarding my request, I wouldSimply unacceptable

Dear *** ***,
class="MsoNormal">We are in receipt of your complaint with the Revdex.com regarding your *** Long Term Care policy. We do apologize for any frustration this matter has caused
As you may be aware, as of June 1, *** made the decision to discontinue offering the AARP branded long term care insurance At this time, we’re focused on ensuring that existing insured’s have a positive experience
After reviewing your complaint we can certainly understand your concern over the confusion with your policy. As AARP is not the insurance provider we do not have access to any information regarding your policy or the details surrounding your enrollment
On your behalf we have reached out to our contacts at *** and forwarded them a copy of your complaint. We have requested an investigation into this matter and for a representative to contact you directly with their findings and any resolution that can be offered. I have advised them that you wish to either be placed on the year pay off policy, with years in the nursing home, as originally requested, and if that is not a viable option that you are requesting a refund of monies paid
Please note that while AARP does perform quality control oversight for all of our providers, we have no direct influence or control over decisions or the process itself
Our priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our members. We apologize for any dissatisfaction
If you require any additional assistance please let us know
Thank you for your membership
Natasha W*** | Quality Analyst, Member Relations, AARP)

Dear *** ***,
">We are in receipt of your complaint with the Revdex.com. AARP Services, Incresponds to all member correspondence as it relates to our product and service offerings
When AARP works with a provider or establishes a relationship, we work very hard to ensure that we are getting the best value for our members and that we are working with the most reputable organizationsWe become displeased whenever a member expresses their dissatisfaction
Please be advised that AARP contracts with providers to make benefits available to AARP membersNeither AARP nor its affiliate is the providerWhen AARP receives questions or concerns regarding a provider, AARP will forward the request to the appropriate provider for response
Please accept our apology for your experience when utilizing the AARP Travel Discount program through the AARP Travel Center powered by ***
On your behalf, we have forwarded a copy of your complaint to the Escalations Team we work with at *** for their review and response to your refund requestThey will research your issue fully as it relates to your refund request. Within the next few days, you should receive a response directly from ***. A copy of their response will be forwarded to AARP
AARP takes seriously its commitment to the membership and monitors all programs on a continual basisAARP makes every effort to offer programs that will benefit our membership and strives to provide excellent service to meet our member's needs
We are sorry for the frustration and stress caused by this situation
Thank you for your membership with AARP
Thank you
Natasha W*** | Quality Analyst, Member Relations
AARP Services, Inc

From: *** *** *** Date: Thu, Jun 18, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] are not serving the needs of the consumer, as I do not see any consequences to the business printed for their actionsfor one signing up a person without their consent, using personal informational without consent, and continueing to mail documents to someone when requested not to for a period of two years; You should stop taking complaints and pretending to help the public if you do not have the authority or intention of doing so; I hope this commit makes the post as well

From: *** ***
arial, sans-serif;">Date: Fri, Feb 13, at 12:PMSubject: Re: Complaint # ***To: *** ***
Goodmorning ***, Here is another invoice from AARP but this time it was
sent to my husband I am attaching the letter Boy they are sure aggressive and very unethicalMy file number is ***Thank You,
*** ***

Revdex.com
Re: *** ***
ID: ***
Revdex.com,
This letter is in response to a recent rejection for a
complaint to the Revdex.com, filed by *** ***
*** *** has stated that he has not received a response
from The *** as indicated in my original responseI have contacted The
*** and was informed *** *** also has a complaint issued through the
Texas Department of Insurance(Please see the attached copy of the response
from *** *** *** addressed to Texas Department of Insurance) This
response was also sent to the Member and will serve as the formal written
response
It is important to bear in mind, however, that AARP is not
the insurance providerTherefore, when AARP receives questions or concerns
about one of our branded products we will contact the provider for assistance
If the Member does not agree with the evidence presented in the letter, he can
provide supporting documentation (such as phone records) to support his claim
Any documentation that AARP receives will be forwarded to The *** their
review and investigationWe would like to offer our apologies that the Member
was not contacted as we originally requestedSincerely,
Jazmine C***
Member Relations
AARP Services, Inc
F Street, NW
Washington, DC [email protected]

*** *** ***
11pt">Revdex.com of Metro Washington DC and Eastern Pennsylvania
K Street, NW, 10th Floor
Washington, DC
Re: *** *** ***, Complaint # ***
Dear *** ***:
We are in receipt of your letter dated June 16, 2014, regarding complaint, #***, of *** *** ***, requesting that AARP renewal notices being sent to his home be stoppedWe have investigated this matter and welcome the opportunity to respond
According to our records, *** ***’s membership (#***) expired on 12/31/due to non-renewal. *** *** contacted us by phone on 4/09/and 6/3/about this matter. During the latter call, our Member Relations agent learned that the address on file was different than *** ***’s current address (** *** *** *** **, Amelia OH ***). AARP agents confirmed that all suppressions related to our renewal and other mailings were completed on her former and current residence. I’ve also contacted appropriate staff to make sure *** *** is removed from our Service Provider lists
However, as each notice has specific codes that help to suppress specific names and addresses more effectively, I’m hampered in further investigating this particular problem without a copy of the mailing. If *** *** would send us a copy of the solicitation, we can better search for the specific reason she remains on our mailing listsShe may send it directly to me and I will be glad to assist her further I can be reached via email or through the mail at: [email protected];
AARPMember Communications Ombudsman*** * *** **Washington, DC ***Attention: *** ***
I'd also like to explain that AARP distributes “generic” promotional mail as part of our overall membership development programThese pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations
We would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Hilary L***
Member Communications Ombudsman

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me except I do not plan on calling them as requested.
Regards,
*** ***

December 24,
class="MsoNoSpacing">
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** *** #***
To Whom It May Concern:
We are writing regarding the complaint of Ms*** *** that was filed with your office on December 20, and transferred to our office for handling. The complaint is regarding Ms***’s concern that she continues to receive unwanted mailings from AARP and request that they ceaseWe have investigated her concern and welcome the opportunity to resolve this matter
AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have caused her. Our system indicates that an invoice mailing was established in Ms***’s name on October 27, in the amount of $due to a response that we received from her. Once they’re returned to us, we process them as a “bill me” in our system. Unfortunately, an invoice is generated monthly unless we receive notification that the recipient is no longer interested, the membership invoice was sent in error or it has been paid
As of today, I have deleted the invoice from our records. If she should happen to receive another mailing, I ask that she please disregard the mailing as they’re automatically disbursed in our mailing cycle
However, our records don’t show any previous communication to stop these invoices or any other mailings from Ms*** as indicated in her complaint. As of December 24, 2014, the name of *** *** and the following address were added to all of AARP’s suppression files:
*** * *** **
Nevada, MO
We ask that Ms*** please allow weeks for suppressions to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
Revdex.com of Metro Washington, DC and Eastern PA
Page
If Ms*** should receive additional mailings after March 18, 2014, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively.
If more convenient, she may send the mailing to me at the following address: AARP, Member Communications Ombudsman, *** * *** ** ***, Washington, DC
Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Angelo *B***
Member Communications
***