AARP

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I authorized AARP to charge a discounted renewal price of $for years, but was billed $on my credit cardThey offered a membership extension, or a full refund, in which case I'd have to go through the whole process again, hoping not to be overcharged a second timeThey refused to just refund the overcharge amount which seemed unprofessional

Dear *** ***,
Thank you for contacting the Revdex.com regarding solicitations from AARP and our service providers, such as *** *** LifePlease accept our apology for any aggravation these mailings have caused
I understand that you contacted the AARP toll free number on 1/29/and spoke with a representative who updated your mother-in-law’s account as requestedAfter further review, there are no records on *** *** ***’s AARP membership account requesting cancellation or notification of her deathHer AARP membership account expired on 10/31/We certainly apologize for any mishandling of your previous requestsI can confirm her account now reflects your death notification
Additionally, *** ***’s account was updated with your *** *** address on 9/27/This is most likely due to returned mail that listed your address as the forwarding addressAs there was no record on the account about your mother-in-law’s death or a cancelled membership, the address was updated appropriatelyAARP does not use credit bureau information
Thank you for providing a copy of the solicitation from *** *** LifeI initiated a request to remove *** ***’s name from all of our service providers’ solicitation lists, which includes *** *** LifePlease allow weeks for the suppression to take full effectWe know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providersWhile we are able to suppress our own mailing very quickly, ending those of our providers takes longerOur providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and setThe first opportunity to remove names from the mailing list is in many cases the mailing set to go out the third monthFor this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If you should continue to receive the mailings after weeks, please forward a copy of the solicitation(s) you are receiving to me so that I can better determine why you continue to receive them
Thank you for allowing us the opportunity to assist you further
Sincerely,
Hillary M*** Member RelationsAARP Services, [email protected]

April 8, 2016 Mr*** ***Revdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th FloorWashington, DC 20005
Re: Edward W***, File #*** Dear Mr***: We are in receipt of your notice regarding Mr*** that was filed with your office on March 24, and transferred to our office for handling The complaint is concerning the unsuccessful experience that his spouse (Mrs*** ***) had with the AARP on-line course administered by the AARP Driver Safety Program We have investigated Mr***’ concerns and welcome the opportunity to resolve this matter. First, I would like you to know that we truly value feedback from our members and thank Mr*** for bringing this issue to our attention I hope that he’ll accept our apology for the problem that Mrs*** encountered during her quest to achieve a certificate of completion for the on-line AARP Driver’s Safety course This is certainly not indicative of the type of experience we want our members to have. Unfortunately, the voice authentication is a requirement of the NY DMV and out of AARP’s controlThe system allows the participant opportunities to fail the authentications throughout the course, and the user is notified of the number of remaining attempts during the process After a 3rd failed authentication verification is identified by the system, the user must start the course all over again The failures often can be attributed to background noise or inconsistencies in the way that the participant answers to the system. Our records indicate that Mrs*** had failed the voice authentication twice during the course, and she actually completed the course when the 3rd failure registered, however, she never proceeded to the last slide that informs the user that they were successful in completing the course As a result, the AARP Driver Safety Program printed a certificate of completion on April 7, for Mrs*** that was mailed via express and should reach her shortly. In addition, I’ve taken the liberty of extending the ***’ membership for year as an apology for the frustration that Mrs*** has experiencedNew membership cards reflecting the expiration date of March/for membership #*** will arrive within weeks. Again, I apologize for any frustration or inconvenience this matter may have caused them We are regularly considering ways to improve our driver safety on-line course processes and appreciate Mr*** taking the time to share his concerns. Sincerely,Description: Description: ***Angelo SB***Member Communications***

I have been informed by the AARP that I needed to let them know of an address change I am out of the country when I learned that it was due so I called them I have been on the phone for ONE FULL HOUR to change my address with them! I had to talk with one representative for minutes, and then another for minutes, and I am still ON HOLD and told that I had to talk with another representative Yes, I am not even in the country and I just needed to respond to them that I had moved from Ohio to Iowa!!!! Can't they use the Internet, Skype or some form of communication that can be done online I want to be reimbursed for this call and for the angst and upset it has caused me They don't even tell you their names when working with you

This issue has been going on since last yearThey are ONLY acknowledging one of the numerous calls I have madeIt is NOT the responsibility of the individual who is being harrased to keep track of this mail that is being sent to meAARP has copies and records of ALL mailings that are sentThey need to act appropriately and ensure that this will stopIt is not right for someone to have ask a business to stopSure it is a matter of shredding this information, however, I shouldn't have toPlease stop with the mailings, offers, and all solicitations for myself and my husbandWe will NOT put up with this any longerIf AARP refuses to stop, then legal counsel will be sought against this company[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

February 25,
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Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** *** #***
To Whom It May Concern:
We are writing regarding the complaint of *** *** that was filed with your office on January 22, and transferred to our office for handling The complaint is regarding ***’s concern that she has received numerous unsealed membership solicitation mailings from AARP, and she’s worried that it could lead to identity theft. We have investigated her concern and welcome the opportunity to resolve this matterAARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have caused her. Unfortunately, our records don’t show any previous communication to stop solicitations from *** as indicated in her complaint. As of February 24, 2015, the name of *** *** and the following address were added to all of AARP’s suppression files:
*** *** **
Roanoke, VA ***
AARP also distributes “generic” promotional mail as part of our overall membership development program. These pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household. According to ***’s description of the open mailing that she received, I’m sure that it was a generic mailing. However, I’m unable to confirm the identity of the mailing without viewing it The information that’s enclosed in these mailings isn’t linked to the recipient’s personal information in any way as they’re just sent periodically at random. Identity theft remains one of the fastest-growing crimes in the United States and AARP takes it very seriously. It was certainly not our intention to give *** that notion
We ask that *** please allow weeks for suppressions to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer
Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If *** should receive additional mailings after May 19, 2015, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively
If more convenient, she may send the mailing to me at the following address: AARP, Executive Correspondence, E Street, NW B7-225, Washington, DC
Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely,
Angelo *B***
Member Communications
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Our response to their statement is that this appears to simply be lip-service No contact has been made as promised "in the next few days" from the 12/02/ In our original contact directly with AARP, their focus was purely on deniability, hence the claim with your organization. Our desire is for a formal written response, and based on our previous contact with AARP and their less than enthusiastic response to us, we would prefer a liaison with your organization.Thank you !!
Regards,
*** * ***

April 7,
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*** *** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
K Street, NW, 10th Floor
Washington, DC
RE: ** ***, Complaint #***
Dear ***:
We are in receipt of your letter dated March 20, 2014, regarding the complaint, #***, of *** *** concerning a request for a refund due to an inadvertent duplicate paymentWe have investigated this matter and welcome the opportunity to respond
***'s account, # ***, is current and paid through 11/30/Our records show that he called our toll-free number on two separate occasions, 3/3/and 3/14/2014, inquiring about the status of his refund. Both times, the Member Relations Specialist reminded him that the refund was issued on 2/24/and he was asked to allow weeks to receive the checkFour weeks from the date of issue would be 3/24/2014, and ***’s inquiries were all made prior to the 4-week timeframe
Today is April 7, and ***’s should have received the check. If he has not, he may contact me directly and I will be glad to assist him further I can be reached via email, at [email protected] or through the mail at,
AARPMember Communications OmbudsmanE St., NW, Room B7-221Washington, DC 20049Attention: *** ***
Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
*** ***Member Communications Ombudsman

From: *** *** <
href="mailto:***" target="_blank" "">***>Date: Sun, Jun 29, at 7:PMSubject: complaint#***To: [email protected]
I have spoken with an administrator at AARP, and my issue has been successfully resolved. Thank you for your help in this matter
*** ***

June 4,
*** *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th FloorWashington, DC
Re: *** *** #***
Dear *** ***:
We are in receipt of your letter dated May 29, 2015, regarding complaint, #***, of *** *** ***. This is in response to *** ***’s rejection of our original response, regarding her membership and frustration with the replacement complimentary gift sent to her on April 15, 2015. We have taken additional actions and I welcome the opportunity to respond.According to our records, *** ***'s account is current and paid through 12/31/We apologize for any confusion and frustration caused by the complimentary gift she received after becoming a new AARP member on 12/16/
I’d like to explain, the reason we sent the Premium Deluxe Travel Bag as an alternate was because the Cooler Tote was out-of-stock when she contacted us on 4/10/2015. After receiving *** ***’s rejection of our 4/15/response to her Revdex.com complaint, and because they are now back in stock, on 6/1/2015, we shipped a Premium Cooler Tote via *** (Tracking # ***)
On 6/3/we received an email from *** *** that the bag she received was again the incorrect item. We know this to be the item associated with her Membership Order Form and have attached the notice she received and completed that specifically offers the free Premium Cooler Tote
I’d like to explain that the premium *** *** was expecting to receive with her payment was one that she saw in her *** ***, and not the one being offered on the Membership Order Form she returned to us with her payment. We apologize for all the confusion and we’re happy to provide her with the complimentary gift associated with the *** *** promotion
We have today sent a fourth bag; a red, Insulated Travel Bag being shipped via ***. The *** tracking number is ***. *** *** should receive the bag by the end of the week
Again, AARP regrets the aggravation this matter has caused *** ***. If she has questions or would like to discuss the matter any further, she may contact me directly I can be reached via email, at, [email protected], or through the mail at:AARPMember Communications OmbudsmanE Street, NWWashington, DC 20049Attention: Hilary L*** ***Page
Again, we thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,Hilary L***Member Communications Ombudsman
cc: *** ***

April 7,
">
*** *** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1*** * *** *** *** ***
*** ** ***
*
Re: *** *** *** Case # ***
I am writing regarding the complaint of *** *** *** *** ***, that was filed with your office on March 10, and transferred to our office for handlingThe complaint is regarding *** *** concerns regarding his tax return and the assistance he received from the AARP Tax Aide program in filing his return
I have investigated the case and while mistakes do occasionally occur, the volunteers who serve with AARP Foundation Tax-Aide work hard to ensure accuracy on all returns. All taxpayers are given the opportunity to thoroughly review their return, and to ask questions or to correct errors, prior to signing the Form 8879, which gives the site permission to e-file the return
As with all such cases, when the tax preparer determines that a refund is due for taxpayers who checked bonds on the intake sheet and indicate their refund is to be split, he/she verbally queries the taxpayer for the amount of bonds to purchase and enters that amount online into IRS Form 8888. In M** *** case, the Corpus Christi Local Coordinator (person who supervises the tax site) has examined *** *** tax return and reports "[IRS] Form clearly shows that there are designated amounts$dollars for treasury bond and the balance to be refunded as a check."
The accuracy of the return is ultimately the responsibility of the taxpayerWe do apologize if a mistake occurred and have contacted the IRS regarding this issueThey are willing to offer *** *** a "hardship waiver" on the holding period for bonds. *** *** will need to send the bonds back at the address below and they will then issue a refund check for the amount of bonds returnedThe paper bonds should be sent to the following address:
*** *** *** * *** ** *** ***
** ** *** ***
*** ** ***
*** *** ***
Once the bonds are sent, *** *** should also contact David A*** ***, Program Manager, AARP Foundation Tax-Aide to notify him that the bonds were sent and that the IRS should be expecting their arrival shortlyMrA*** will communicate this information to the IRS so they can anticipate their arrival
We apologize for any inconvenience this matter may have caused MrBalderas Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,Hilary LieberMember [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I received the certificate at February I noticed that there is an error in my birthday printed in the certificateI might need you to resend me a certificate with my correct birthday if my auto insurance company (AARP) asks me for correction
Regards,
*** ***

April 28,
">
[redacted]Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC 20005
RE: [redacted], Complaint #[redacted]
Dear [redacted]:
We are in receipt of your letter dated March 31, 2014, regarding the complaint, #[redacted], of **[redacted] concerning the [redacted] offer for free AARP membership with an active [redacted] account. We have investigated this matter and welcome the opportunity to respond
**[redacted]'s account, # [redacted], is current and paid through 8/31/I spoke with **[redacted] by phone on April 8, 2014, and we discussed the [redacted] offer and the difficulty he was having registering for it. I explained that the online error message he received may arise if the [redacted] account information is in conflict with the information associated with his AARP membership accountWe confirmed the name, address and other data associated with his AARP account. I advised **[redacted] to try registering again and should problems still exist to contact [redacted] directly at ###-###-####**[redacted] was appreciative of my call and seemed to understand the problem. He agreed to try registering again on the [redacted] website. I also shared my contact information should he need to follwith me and AARP
Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely, [redacted]Member Communications [email protected]

January 21,
">
[redacted]
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
K St NW, 10th Floor
Washington, DC 20005-
Re: [redacted], File #[redacted]
Dear [redacted]:
We are in receipt of your letter regarding the complaint of [redacted] that she has not received her premium Cooler BagWe have investigated this matter and welcome the opportunity to respond
As [redacted] stated, AARP offers premium gifts to members for joining or renewing their membershipWe ask members to please allow 6-weeks after payment is processed for delivery of their premiumsOur records show that [redacted] joined AARP on October 29, under membership #[redacted]A premium Cooler Bag was shipped on October 30, and December 22, to the address associated with [redacted]'s membership, [redacted], Pembroke Pines, FL [redacted]We are sorry to hear that [redacted] did not receive her orders and for any inconvenience she may have experienced
As requested, it is my pleasure to express ship [redacted] two (2) premium Cooler Bags via [redacted] delivery, which she can expect to receive by January 30, Member satisfaction is important to AARP and we would also like to offer [redacted] a 3-month complimentary extension on her membership with the new expiration date of January 31, 2016. [redacted] can expect to receive her new cards within 2-weeks
Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G[redacted]
Member Communications Ombudsman
[email protected]

June 27,
"line-height: 115%">
[redacted]
Revdex.com of
Metro Washington, DC and Eastern PA
K
Street, NW 10th Floor
Washington,
DC
Re:
[redacted], File #[redacted]
Dear Mr
[redacted]:
We are in
receipt of your letter regarding the complaint of [redacted] that he continues
to receive unwanted AARP renewal notices in his name and the name of his
deceased wife, [redacted], despite his efforts to have the mailings stopped We have investigated this matter and welcome
the opportunity to respond
We
apologize for any frustration our mailings may have caused. AARP makes every effort to comply with stop
solicitations requests. However, due to
either an oversight or miscommunication on AARP's part, we do not have any record
of receiving Mr[redacted]'s requests to stop solicitation. It is my pleasure to assist him at this time
As of June
27, 2016, we confirm that Mr[redacted]'s expired membership, #3[redacted]has been suppressed
so that he will no longer receive renewal noticesWe ask that he please allow weeks for this
suppression to take full effect
If he
should receive mailings after August 8, 2016, I ask that he please contact me
and I will investigate this matter further.
I can be reached on ###-###-####or by email at [redacted]
Thank you
again for bringing this matter to our attentionWe hope this information has
been helpful and that
through our actions we have demonstrated our commitment to enhancing the
quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene
G[redacted]
Member
Communications Ombudsman
[redacted]

Re: [redacted]
">This is in response to a recent complaint to the Revdex.com (Revdex.com) filed by [redacted]In her complaint, [redacted] states that per their request, she submitted a receipt for towing expenses to the AARP Roadside Assistance Program, provided by [redacted] but her claim was denied
After reviewing the complaint, we can certainly understand [redacted]'s concern over the denial of towing reimbursementWhen AARP works with a provider or establishes a relationship, we work very hard to ensure that we are getting the best value for our members and that we are working with the most reputable organizations, who will provide quality service through the AARP-branded program
We've provide [redacted] with this complaint for an expedited investigation and response. AARP will monitor the progress of this issue. On behalf of the AARP Roadside Assistance program, I apologize for the difficulty this experience as causedOur priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our members
Should you have any additional questions, please do not hesitate to contact us
Sincerely,
Crystal D[redacted]
Member Relations, AARP Services Inc

">September 10,
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: [redacted]
To Whom It May Concern:
We are writing regarding the complaint of **[redacted] that was filed with your office on August 26, and transferred to our office for handling. The complaint is regarding [redacted]'s concern that he recently received junk mail from [redacted] after notifying both [redacted] and AARP that these mailings should cease We have investigated his concern and welcome the opportunity to resolve this matter
AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have caused him. Unfortunately, our records don't show any previous communication to stop these mailings from [redacted] as indicated in his complaint. As of September 8, 2014, the name of [redacted] and the following address were added to all of AARP's suppression files:
[redacted]
We ask that [redacted] please allow weeks for suppressions to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If [redacted] should receive additional mailings after November 24, 2014, he may call me directly at ###-###-####, and it would be my pleasure to assist him further. We ask that he please have the mailing available, as each notice has specific codes that will help us suppress his name and address more effectively.
If more convenient, he may send the mailing to me at the following address: AARP, Member Communications Ombudsman, E Street, NW B7-211, Washington, DC
[redacted] is also concerned that AARP will sell his personal information. Historically, AARP's membership list has been guarded with care. AARP takes seriously its responsibility to keep our members' personal information confidential. We neither sell nor rent any personal information of our members or registered users of our website to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits. However, we may occasionally engage in "list exchanges" in which personal member data will be shared with selected nonprofit organizations
We are committed to protecting your privacy and want to make sure that you understand how your membership information is used. We also want you to be aware that you have choices about how we use your information. See AARP's privacy policy posted on AARP's official web site: www.aarp.org/privacy
Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Angelo *B[redacted]
Member Communications
[email protected]

">February 10,
[redacted]
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
K St NW, 10th Floor
Washington, DC 20005-
Re: [redacted], Complaint ID #[redacted]
Dear [redacted]:
We are in receipt of your letter dated February 4, regarding the complaint of [redacted] that he receives billing notices on his membership even though his account is paid through April We apologize for any inconvenience these mailings may have caused and welcome the opportunity to clarify this matter
[redacted] submitted his dues payment in the amount of $in April for a 3-year membership termOn November 11, 2014, someone purporting to be [redacted] visited the following owebsite, [redacted], and responded to an AARP advertisement by clicking the option to receive membership information and an invoice
AARP's online membership acquisition program has a number of programs in place to help detect duplicate names and addresses that may already exist in our membership database to prevent current members from receiving membership solicitations and invoices in errorUnfortunately, the system is not infallible given the sheer volume, similarities and variations of namesWe apologize for any inconvenience [redacted] may have experienced in having this matter resolvedAs of February 4, 2015, the billing invoice has been removed from [redacted]' account
On February 4, 2015, [redacted] called AARP's toll-free customer service number to cancel his membership and request a refundAs requested, a prorated amount of $that reflects the remaining time on his membership was charged back to [redacted]' [redacted] credit card ending in 3481, which should appear on his statement within the next billing cycles
I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateIf we can be of any further assistance, please let us know
Sincerely,
Darlene G[redacted]
Member Communications Ombudsman
[email protected]
cc: [redacted]