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AARP Reviews (330)

Revdex.com of Metro
Washington DC &
"margin: 0in 0in 0pt; line-height: normal;">Eastern
Pennsylvania (Washington, DC)
RevDex.com
Re: [redacted]
ID: [redacted]
This letter is in
response to a recent complaint to the Revdex.com, filed by [redacted]The issue is in regards to mailing solicitations sent to [redacted],
who is not a current resident in the home with [redacted]I understand
contacts have been made with AARP for mailing suppression and the mailings have
continuedThis complaint has been referred to me for investigation and
response
We would like to
offer our apologies for the recent mailing solicitation addressed to [redacted]I have put in a request with AARP's Membership Department and all our
providers to request for mailing suppressions for [redacted] and [redacted]We ask that you please allow weeks for the suppression to take
full effectWe know weeks sounds like an inordinate amount of time to stop
mailings but we must explain that direct mail bearing the AARP name and logo
include both our mailings and those of our member benefit providersWhile we
are able to suppress our own mailing very quickly, ending those of our
providers takes longerOur providers typically are on a three month mail
schedule which means that on any given day, mailings for the next two months
have already been prepared and setThe first opportunity to remove names from
the mailing list is in many cases the mailing set to go out the third month
For this reason it may take a provider up to twelve weeks to delete mailings to
a particular address
Please accept our
apology for any aggravation these mailings may have causedIf [redacted] should
continue to receive the mailings after weeks, please forward a copy of the
solicitation(s) to my attention so that I can better determine why [redacted]
continues to receive them
Thank you for
bringing this issue to our attention
Sincerely,
Jazmine
C[redacted]
Member
Relations
AARP
Services, Inc
[redacted]
Washington,
DC [redacted]
[email protected]

May 22,
">
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania
K Street, NW, 10th Floor
Washington, DC
RE: [redacted], #[redacted]
Dear [redacted]:This is in response to the complaint, #[redacted], of [redacted], that was filed with your office on 5/19/2015. The complaint regards [redacted]' not being able to take advantage of the Renewal for program offering complimentary registration, to the May Life@50+ Event in Miami, FL, with a 3-year membership renewal. I have investigated this matter and am glad to have the opportunity to explain my findings
I contacted management with AARP Events and was asked to apologize for the misinformation given that the Renewal for program was available through May 15, We regret that we did not honor [redacted]' desire to participate in our Renew for program
AARP Events has informed me that the $registration fee will be refunded to [redacted]' American Express card, and we hope she will join AARP at another live event in the future. We have also extended the [redacted]' membership account with a 3-year complimentary renewal. Their account is now active through 11/30/and updated cards have been ordered sent to the address we have on file ([redacted], Miami, Beach, FL [redacted])
Should [redacted] have any questions, she may contact me directly and I will be glad to assist her further I can be reached via email, at [email protected], or if more convenient, by mail to my attention at:
AARP, Member Communications Ombudsman[redacted] Washington, DC [redacted]Attention: [redacted]
We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Hilary L[redacted]Member Communications Ombudsman
cc: [redacted]

Dear [redacted]
">We are in receipt of your complaint filed with the Revdex.com regarding the AARP MedicareRX plan insured through [redacted]
AARP Services monitors all member issues pertaining to their insurance concerns. After reviewing your complaint, we can certainly understand your concern over the issues you have raised
It is important to bear in mind, however, that AARP is not the insurance provider. AARP contracts with insurers to make coverage available to AARP membersNeither AARP nor its affiliate is the insurer. AARP does not market or sell health insurance
On your behalf I have reached out to our Escalations Team within [redacted] to investigate your concernsThey will conduct a full investigation and contact you with their findings within 5-business days Due to privacy laws, they will not be able to disclose their findings to AARP
As AARP is not the insurance provider, we do not have access to any information regarding your policy or records
Please accept our apologies for any frustration this experience has caused. At AARP, protecting our members and the trust which our members place in us is of the utmost importance
Thank you for bringing this issue to our attention and for your membership with AARP
Thank You
Tasha
Natasha W[redacted] Quality Analyst, Member Relations

"LINE-HEIGHT: 115%>August 22,
[redacted]
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
RE: [redacted], Case # [redacted]
Dear [redacted]:
We are in receipt of your letter regarding the complaint of [redacted] that his AARP membership was cancelled without his knowledgeHe also wanted to know if the cancellation affected his AARP insurance coverageWe have investigated this matter and welcome the opportunity to respond
[redacted] stated that AARP cancelled his membership twice without his request and that AARP did not inform him of the cancellationsThat is not correctOur records instead show on 5/13, [redacted] contacted AARP via email to ask, "Am I able to terminate my membership and get a refund?" On the same day, we sent [redacted] a response to his return email address ([redacted]) that his membership has been cancelled and a refund was processed for himOn 5/19, [redacted] contacted AARP's toll-free customer service number and informed us that we cancelled his membership in errorAt that time, AARP reactivated his membership. Regarding the second cancellation, on 5/23/14, [redacted] again contacted AARP via email and asked, "ANSWER MY QUESTIONAM I ABLE TO CANCEL MY MEMBERSHIP?" On the same day, AARP notified [redacted] via email that his membership has been cancelled and a refund was processed for himAARP's response about the second cancellation did not take days for him to receive as he stated in his complaint to your office, but instead, we responded the same dayHe sent a follow up email on May 23, which stated, "I DIDN'T REQUEST AN ACTUAL TERMINATIONI WANTED TO KNOW IF I COULDI CALLED TO GET THIS CLEARED UP."
Member satisfaction is very important to AARP, and we sincerely apologize for any misunderstanding on AARP's part on how [redacted]'s inquiries were handledWe confirm that on June 22, 2014, we received [redacted]'s payment of $and we reactivated his membership, #3198345898, for a one year term. As a courtesy, we also offered [redacted] a complimentary one-year extension for any frustration that he may have experienced as we investigated this matterHis membership expiration date is June 30, 2016, and he can expect to receive his new membership cards within 2-weeks
At this time, we would also like to clarify AARP's cancellation policy for [redacted]Members can cancel their memberships at any timeRefunds can be processed when there are months or more remaining on the account. AARP also refunds membership dues that are paid in error
Regarding [redacted]'s inquiry about whether his [redacted] insurance and [redacted] road assistance plan were affected by the cancellations, although an active AARP membership is required for initial enrollment in insurance plans, The [redacted] and [redacted] don't require members to verify active AARP membership to maintain their coverage, provided they continue to pay their premiums in a timely fashionWe have contacted both [redacted] and [redacted] and can verify that both of [redacted]'s [redacted] policies (auto and home) are active from February through February for the current policy termHis [redacted] roadside assistance plan is current from 8/17/2014-8/17/
We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G[redacted], Member Communications Ombudsman
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me,because the agent that came into my home, was representing AARP, but I'm too tired to continue with this mess and just want to be done with AARP. 
Regards,
[redacted]

June 3, 2014

face="Arial"> 
 
Revdex.com of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
 
            Re:  [redacted], Complaint #[redacted]
 
To Whom It May Concern:
 
We are in receipt of your letter dated April 16, 2014 regarding the complaint of [redacted] about an invoice requesting payment for membership that she received.  We have investigated [redacted]’s concern and welcome the opportunity to resolve this matter.
 
Our records indicate that [redacted] does have an active membership paid through December/2017 as she noted in her complaint.  However, our records also show that [redacted] completed a form that generated this mailing under her postal address at [redacted], NJ  [redacted] on April 5, 2014 from website [redacted] under the name [redacted].  Therefore, an invoice was established in our system for [redacted] in the amount of $16 on April 5, 2014.  This is also the same address that we have on file for the complainant.  Once an invoice has been returned to us, we process it as a bill in our system.  As a result, an invoice is produced monthly unless we receive notification that the recipient is no longer interested, the membership invoice was sent in error or it has been paid.  As of April 16, 2014, the invoice in the name of [redacted] has been deleted from our system. 
If [redacted] should receive another invoice, I ask that she please disregard the mailing as it may have already been established in our mailing cycle before we received her complaint.  She may also contact me directly at ###-###-#### if she needs further assistance regarding this issue.
Again, I apologize for frustration or inconvenience this matter may have caused. Thank you for bringing this matter to our attention. I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
[redacted]
Member Communications
[email protected]

New Roman";">March 7, 2016
[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1411 K Street, NW, 10th Floor
Washington, DC  20005
Re:
[redacted], Case # [redacted]
Dear [redacted]:
This is in response to the complaint, #[redacted], of [redacted].  Mr.
Neumark originally filed a complaint with your office on 11/6/2015 and was
given the file # [redacted].  Both
complaints regard [redacted]’s concerns about receiving unwanted mail from
AARP. Our apologies for the delay in responding.
I have looked
into the case again and while
we remain very interested in assisting [redacted], without a sample of what he
is receiving we are unable to offer further assistance. I’ve attached our 12/10/2015 response in which
the actions we’ve already taken to suppress our mailings are described. 
[redacted] is not
an AARP member and we again apologize for any inconvenience our offerings may
have caused.  At the time of our original 12/10/2015 response, [redacted]’s
name and address ([redacted] Falling Waters, WV [redacted]) were removed from
receiving AARP mailings. We also mentioned it would take up to 12 weeks for
that adjustment to be fully effective. 
Understanding that there are no AARP
age-eligible individuals in the Neumark household, we regret that we have
no control if the mail he’s receiving is generic. As
mentioned in our 12/10/2015 response, part of AARP’s overall membership
acquisition program includes distributing “generic” promotional pieces that are
sent out in mass mailings. These pieces are neither addressed to nor
targeted to a particular person or household.  They are inserted either in
shared mail programs (bundled with other offers from other retailers or
marketers) in the regular US Mail, or inserted inside a subscription newspaper
or catalog.  Since these are mass inserts, we do not actually know if the
person receiving them is already an AARP member or if they live in a 50+ household. 
[redacted] is not
an AARP member and we again apologize for any inconvenience our offerings may
have caused.  At the time of our original 12/10/2015 response, [redacted]’s
name and address ([redacted], Falling Waters, WV [redacted]) were removed from
receiving AARP mailings. We also mentioned it would take up to 12 weeks for
that adjustment to be fully effective. 
[redacted] may send copies of the mailings he continues
to receive directly to me and I will assist
him further.  I can be reached via email,
at, [email protected],
or if more convenient, by mail to my attention, Hilary L[redacted], at AARP, Member
Communications Ombudsman, 601 E Street, NW, Washington, DC  20049.
We would like
to thank you again for bringing this matter to our attention. It is our hope
that through our actions we have demonstrated our commitment to enhancing the
quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Hilary L[redacted]Member Communications Ombudsman

size="3">[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1411 K Street, NW, 10th Floor
Washington, DC  20005
RE: 
[redacted], #[redacted] 
Dear
[redacted]:
This is in response to the complaint, #[redacted], of [redacted], that was filed
with your office on 1/4/2016.  The complaint regards [redacted]’s concern
that after cancelling his membership the end of July 2015, he is still
receiving unwanted AARP-related mailings.
I
have investigated the case and found that [redacted] called our toll-free number
to cancel his membership on 7/27/2015.  According to our records, his
account was cancelled on that day, 7/27/2015, and suppressions were placed on his
account to stop further mail from us and AARP affiliates.  At the same
time, a $16.00 refund was sent to [redacted] at the Sterling Heights, MI,
address we had on file.
I hope [redacted] will accept our apology for any
aggravation these mailings may have caused. However, I am hindered to pursue
this further without seeing the particular solicitations he is receiving. 
As each notice has specific codes that will help us suppress his
name and address more effectively, [redacted] will need to provide a copy
of the mailing(s) he continues to receive. I can be reached via email, at, [email protected], or through the mail at: AARP, Member
Communications Ombudsman, 601 E St, NW, Washington, DC  20049,
Attention: Hilary L[redacted].
I’d also like to explain, AARP distributes “generic” promotional pieces that are sent
out in mass mailings as part of AARP’s overall membership acquisition
program.  These pieces are neither addressed to nor targeted to a
particular person or household.  They are inserted either in shared mail
programs (bundled with other offers from other retailers or marketers) in the
regular US Mail, or inserted inside a subscription newspaper or catalog. 
Since these are mass inserts, we do not actually
know if the person receiving them is already an AARP member or if they live in
a 50+ household. 
We
would like to thank you again for bringing this matter to our attention. It is
our hope that through our actions we have demonstrated our commitment to
enhancing the quality of life for all, as a responsible, effective consumer
advocate.
Sincerely,
Hilary L[redacted]
Member Communications Ombudsman
cc: [redacted]

Hello Revdex.com,
Mr. [redacted] has emailed AARP via [redacted] on a frequent basis since 4/1/15. In addition to AARP, he has CC'd [redacted] on his emails. I replied to him on 4/14/15 requesting that he complete a HIPAA authorization form so we are able to take further action with UnitedHealtcare. He replied to my email the same day but did not complete the form or indicate that he had. I emailed him back today, 4/15/15, again requesting him to complete and return it. Without the HIPAA authorization form, AARP is not able to obtain more information from [redacted].
I am waiting to hear back from him.
Sincerely,
Hillary M[redacted]Member Relations[redacted]

Dear [redacted],

class="MsoNormal">We are in receipt of your complaint with the Revdex.com regarding your [redacted] policy. AARP Services, Inc. responds to all member correspondence. 
As you may be aware, as of August 2007 AARP no longer has a relationship with [redacted].  AARP does not market or sell insurance and encourages AARP members and non-members to evaluate their needs before purchasing any insurance plan.
After reviewing your complaint, we can certainly understand your concerns and frustrations over this matter. At this time, we understand that you have been in contact with [redacted] and to date have not received a resolution.  We would direct you to continue to work with [redacted] directly and with their representatives to come to a resolution regarding the confirmation of your designee. You may reach [redacted] directly at ###-###-####.
We apologize for the frustration this experience has caused. As mentioned, since we are not the insurance provider, we cannot access their records or provide any detailed insights into your policy. On your behalf we have also reached out to our contacts at [redacted] and forwarded them a copy of your complaint.  We have asked that a representative contact you directly to address this matter in detail.  This process can take up to 7-10 business days. 
If we may be of further assistance, please let us know.
Thank you for contacting AARP and for your membership.
Sincerely,
Natasha W[redacted] | Quality Analyst, Member Relations
AARP Services In.

Dear [redacted]:This is in response to the complaint, #[redacted] , of [redacted], that was originally filed with your office on 11/6/2015. This 11/17/2015 letter came via US mail and not via email as is the usual practice. The complaint regards [redacted]’s concerns about receiving...

unwanted mail from AARP. I have investigated the case and according to our records, we did not receive your original complaint.  I am responding to the 11/17/2015 letter regarding unwanted AARP-related mail going to [redacted]’s West Virginia address.  
Our records indicate that [redacted] is not an AARP member. We apologize for any aggravation these offerings may have caused.  I have removed the name [redacted] at address, [redacted], Falling Waters, WV [redacted], from receiving future AARP mailings.  Unfortunately, we cannot recall any mail that is already in progress, and ask that [redacted] please allow 12 weeks for this change to take full effect.  Regrettably, any mailings already in progress cannot be recalled.  We ask that you please allow 12 weeks for this request to take full effect. 
Understanding that there are no AARP age-eligible individuals in the [redacted] household, I’d like to explain the names for membership solicitation come from a variety of mailing lists.  AARP screens these lists carefully and requests that list suppliers provide only names of people age 50 and older.  If you enjoy a particular hobby or pastime, your name may have also reached us through special interest mailing lists as we look at special interests as well as age to help identify prospective members.  Regrettably, the information on some lists may be inaccurate.
AARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program.  These pieces are neither addressed to nor targeted to a particular person or household.  They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog.  Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household.  Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.”Should [redacted] have questions or receive additional notices after 3/5/2016, he may contact me directly and I will be glad to assist him further.  I’m hindered from investigating the matter further without seeing a copy of the mailing as each notice has specific codes that will help me suppress his name and address more effectively.  I can be reached via email, at, [email protected], or if more convenient, by mail to my attention, Hilary L[redacted], at AARP, Member Communications Ombudsman, [redacted], Washington, DC  20049.
We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Hilary L[redacted]Member Communications Ombudsman

From: [redacted]<[redacted]>Date: Thu, Jan 15, 2015 at 12:15 PMSubject: RE: FW: Complaint ID [redacted] (vs AARP)To: Brenda Freeman <[redacted]@myRevdex.com.org>
[redacted]: I received my new AARP card today with the extended membership that was promised. I now consider this matter resolved and would like to remove or close my complaint (ID [redacted]). Thank you very much for your assistance.    [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The response appears to be more excuses.  I do not have a copy machine or scanner to use for the document and I believe it is AARP's sole responsibility to stop billing me when I am paid up through 2016. If AARP wants to send me a prepaid mailing envelope, I will send the actual bill. The bill included a letter from [redacted], Director of Membership, and the only coding on the bill are the following: [redacted] and [redacted] . The return address for the bill is AARP, PO Box 2240 Long Beach, CA 90801-9760.
Regards,
[redacted]

January 8, 2016
Revdex.com of Metro Washington, DC and Eastern PA
1411 K...

Street, NW 10th Floor
Washington, DC 20005
             Re:  [redacted], Complaint #[redacted]
 To Whom It May Concern:
We are writing regarding the complaint of [redacted] that was filed with your office on January 1, 2016 and
transferred to our office for handling alleging that she’s receiving membership
billings without her consent.  We have
investigated [redacted] concern and welcome the opportunity to resolve this
matter.
Although
[redacted] expressed that she and her husband have never belonged to AARP or authorized
a membership bill from AARP, our system indicates that the billing invoice in
question was created in the name of [redacted] on November 24, 2015.  Our system also shows that the request was
made on November 23, 2015 at 3:09pm
from IP address [redacted] by someone purporting to be [redacted] who
visited the following website, www.[redacted].com,
and responded to an AARP
advertisement by clicking the option to receive membership information and an
invoice.  We apologize for any
frustration or inconvenience this matter has caused.
As of today, we have removed the invoice
from our system.  Regrettably, we cannot
recall any invoices already in progress, and ask members to please allow 4-6
weeks for this change to take full effect. 
If [redacted] should receive any billing notices after February 19, 2016,
[redacted] may call me directly on (202) 434-3519 and it would be my pleasure
to assist her further.  If more
convenient, she can also send the mailing via email at [email protected]
or send it to the following address:  AARP, Member Communications Ombudsman, 601
E Street, NW, Washington, DC  20049.
Thank you for
bringing this matter to our attention. I hope that this information has been
helpful, and we have demonstrated our commitment to enhancing the quality of
life for all, as a responsible, effective consumer advocate.
Sincerely,
Angelo ** B[redacted]
Member Communications
[email protected]

Dear [redacted]
We are receipt of your complaint to the Revdex.com regarding your experience with the AARP Roadside Assistance service while trying to change to the level of your plan.   Please accept our apology for your experience and the delay in processing your membership.
AARP does perform quality control oversight for all our products and service and monitors this program on a continual basis.  We take seriously our commitment to the membership and make every effort to offer programs that will provide excellent service to our members while meeting their needs. On your behalf I have reached out to our Escalations Team at [redacted] regarding this matter and forwarded them a copy of your complaint for review.  I have requested a representative contact you directly who is able to address this matter in detail and provide you with a status of your membership and payment.  They will also be able to answer any additional questions you may have and any resolution that can be offered. A representative from [redacted] will reach out to you directly within 3-5 business days with their findings.  
Please note that the issues raised are monitored and included in reports to management for their review. In addition, our Board of Directors and Executive Team consult these reports when determining the future course of AARP.Our priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our members.  
Should you require any additional assistance you may reach me at [redacted].
Sincerely,
Natasha W[redacted] | Quality Analyst, Member Relations
AARP Services Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:

class="MsoNormal"> 
We are in receipt of your letter dated July 25, 2014 regarding the complaint of [redacted] that he continues to receive unwanted email communication from AARP despite his efforts to unsubscribe from AARP’s mailing lists. We welcome the opportunity to investigate this matter.
 
All of AARP’s email communications contain at least two options to opt out. The recipient can use this tool to unsubscribe themselves, or they can send us their email address and we will unsubscribe them on their behalf.  However, we recently identified a technical issue that delayed the opt-out process for persons who opted out themselves in the month of June.  In [redacted]’s case, our records show that he attempted to opt out himself on June 16, 2014 and was impacted by this delay. The issue has been resolved, and all opt out attempts in the month of June that were affected by this delay have been processed as requested.
We confirm that [redacted]’s email address ([redacted]) has been suppressed as of July 25, 2014 and he should not receive any additional email communication from AARP.  If he has any further concerns regarding this matter, he may call me at ###-###-#### and I will be happy to assist him.
 
We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
 
Sincerely,
Darlene G[redacted], Member Communications Ombudsman
[email protected]

Dear *** ***
FONT-SIZE: 11pt">We are receipt of your complaint with the Revdex.com concerning your experience with the AARP Roadside Assistance Program from ***  AARP Services responds to all member concerns regarding our products and services.
After reviewing your complaint, I am very concerned about your situation and want to assure you that your experience is not typical of *** Roadside Assistance service to our membership.
When AARP brands a product or service, we work very hard to get the best value we can for our members and to provide the best possible service. The Association appreciates input from our members and others as it provides us with information that is important and necessary in the monitoring of our programs, and assists us in making changes and improvements. 
As we are not the provider, we cannot access their records or provide any detailed insights into your experience/claim or reimbursement request. However, on your behalf, we forwarded a copy of your complaint to an Escalations group we work with at *** for their review and response. Within the next 3-5 business days you will receive a response directly from *** regarding your experience and reimbursement.  They will also be able to address any other concerns you may have regarding the repair of your vehicle. A copy of their response will be forwarded to AARP for review.
AARP takes seriously its commitment to the membership, and monitors all programs on a continual basis. AARP makes every effort to offer programs that will benefit our membership and strives to provide excellent service to meet our member's needs.
Thank you for bringing this issue to our attention and for your membership with AARP.  I can assure this matter will receive immediate attention.
 
Natasha W*** | Quality Analyst, Member Relations *** * *** *** *** ** ***

0pt" class="MsoNormal">[redacted]
Revdex.com of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
 
            Re:  [redacted], ID #[redacted]
 
Dear [redacted]:
 
We are in receipt of your letter regarding [redacted]’s allegations that AARP rents and sells her contact information to third party vendors that send her unwanted mail despite her efforts to have the mailings stopped.  We have investigated this matter and welcome the opportunity to respond.
 
Historically, AARP’s membership list has been guarded with care.  AARP takes seriously its responsibility to keep our members’ personal information confidential.  We neither sell nor rent any personal information of our members or registered users of our website to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits.  However, we may occasionally engage in “list exchanges” in which personal member data will be shared with selected nonprofit organizations. Our records show that the name of [redacted] and the following address were added to the suppression lists of AARP’s service providers on December 23, 2013 ([redacted], Tampa, FL  [redacted]).  We are sorry to hear that [redacted] is still receiving mail.  Regrettably, we are hindered in our investigation by not having a copy of the mailings that she received, and not knowing which company sent her the mailings.  We ask that she please send either a copy of the mailings or the name of the company to my attention at AARP, Member Communications Ombudsman, 601 E Street, NW, Washington, DC 20049, and it would be my pleasure to investigate this matter further. Or if more convenient, she may send the requested information to my email address at [email protected].
 
Thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.  
 
Sincerely,
 
Darlene G[redacted]
Member Communications Ombudsman
[email protected]

August 14, 2014

class="MsoNoSpacing">
Revdex.com of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
            Re:      [redacted]
To Whom It May Concern:
We are writing regarding the complaint of **. [redacted] that was filed with your office on July 16, 2014 and transferred to our office for handling. The complaint is regarding **. [redacted]’s concern that AARP continues to send renewal forms after being paid, and she believes that this practice creates overpayment for members.  We have investigated her concern and welcome the opportunity to resolve this matter.
AARP makes every effort to comply with stop solicitation requests. Our records reflect that **. [redacted] established an account ([redacted]) in July/1992 that expires in January/2019 at the same address ([redacted], CA  [redacted]) listed in her complaint.  Our records also indicate that she contacted our office on 11/17/2010 regarding this same matter, and all membership renewal notices were discontinued at that time.  According to our records, **. [redacted] also contacted us on 7/10/2014 in reference to receiving marketing solicitations; however, the necessary suppression had already been performed on her account on November 29, 2012.  As of 11/29/2012, I can confirm that the name of [redacted] and the following address were added to AARP’s membership suppression files:
 
            [redacted], CA [redacted]
These mailings may have been produced for several reasons.  Members who move or change their names as a result of marriage or divorce may receive additional mailings.  Also, variations in a name or ad**ess in our mailing lists may not match the information in our membership files.  For example, "John T. Smith" may be listed as a member; however the same individual may be included in one or more mailing lists as "J. Smith."  Because of the variations of his name, additional mailings may be produced.AARP also distributes “generic” promotional mail as part of our overall membership development program.  These pieces are distributed either in shared mail programs (i.e. promotional mailings bundled with other special offers from other companies), or as inserts to subscription publications.  These pieces are neither ad**essed to nor targeted to a particular person or household.  Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household.
 
The member also feels that this practice can create an overpayment of membership dues by other members.  AARP’s policy is to refund membership fees to members who renew in error. Additionally, when an account receives more than two advance payments, a refund is automatically generated.
Unfortunately, without seeing a copy of the original mailing that **. [redacted] received, I’m hindered from researching this matter any further.  If she would like me to research the item, she can send the mailing to me at the following address: AARP, Member Communications Ombudsman, 601 E Street, NW B7-211, Washington, DC 20049.
Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Angelo *. B[redacted]
Member Communications
[email protected]

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Description: Insurance - Medicare Services

Address: 118 N. Main St, Concord, New Hampshire, United States, 03301-4917

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