ABC Nissan

My First car, which I got from ABC Nissan

Best Place to buy Nissan, Very attractive and helpful sales team.

I went into this dealership expecting to have the best quality of customer service based on the ratings online. Unfortunately, I had the complete opposite experience. And to be quite frank, I have never had such horrible service in my life! It was so bad, that it made me want to file a complaint. Terrence who is a sales manager at ABC Nissan gave me a call asking if I was still interested in a specific vehicle and I said yes. He said he would go over a few things and call me back. Well, he never called me back. Tried calling him a few times just to see where we were at in the process and never got a call back. Had to ask for a live person instead of his VM each time. When I finally got a live person, he told me the vehicle had sold the day before. Which made no sense and seemed very fishy since Terrance had just called me a couple hours prior. Once I said that, the sales guy on the phone kept putting me on hold. I'm assuming to come up with something to say. I let him know that I would appreciate for Terrance to call me back to let me know exactly what went wrong. When I finally got a call, they let it ring two times which did not allow me the chance to even get to my phone. No VM was left. At this point I became very frustrated. I Called back and asked for a supervisor. At that point I was transferred, the phone rang a couple times, then someone picked up and hung up the phone on me. Making it impossible to really speak with a supervisor or a manager of this ABC Nissan since I was getting ignored each and every time. I was ready to buy a car and for them to make that sale, but because of the lack of common courtesy and customer service, I will never go back and purchase a vehicle from ABC Nissan. I would not recommend them at all.

Yesterday, my daughter, granddaughter and myself went to ABC Nissan on Camelback to attempt a purchase using their graduating college student incentives. After 4 (yes 4) hours, we were denied due to credit issues. When I got home I discovered they had run my credit SEVEN TIMES. I am appalled. Each run is a ding on my credit! What a poor excuse for a company! The customer service was poor, but this attempt to destroy my credit is absolutely is unforgivable.

Wonderful sales associate at the dealership that was patient and able to relate to me during the car buying process. Answered all of my questions throughout the process of which model of car and through all of the paperwork.

I originally brought my 2011 Nisan Maxima in for a 60,000 mile service on Saturday, June 4th. My car was there for about 5 hours and I spent $525. This was a big time and monetary commitment for me.

The very next day, Sunday, my tire pressure light came on. On the following Tuesday, 3 days after service, my check engine light came on. After speaking with the service advisor on the phone regarding my concerns, I brought my car back in on Thursday, June 9th, 2016.

I was advised that I had a nail in my right rear tire and that the Mass Air Flow Sensor needs to be replaced. Not having the additional 2 hours I must wait to have the tire replaced/patched, I chose to go to a tire shop located by my home the following day. I dropped off my vehicle and told them the issue with the tire. They called shortly after stating they had checked all of my tires and could not find a nail. They also checked for any possible leaks to no avail. I am very confused on how a nail was found on Thursday but no trace of it on Friday.

In regards to the MAF Sensor, I find it difficult to understand, if this was the issue, how it wasn’t detected on Saturday when my car was being inspected for 5 hours and $500. Is it just a coincidence that the engine and tire lights came on within days of having my car serviced there?

I will NOT do business with ABC Nissan in the future. I will not be bringing my vehicle back for any services, I will not use the body shop for the exterior work needed and I absolutely will not be buying my next vehicle there. I have no confidence in ABC Nissan.

I sent the above message via e-mail to the service advisor I worked with and service manager on 6/13/16. I have yet to hear back from them. I also received a phone call on 7/5/16 from the customer interaction center for ABC Nissan (a subcontracted company). I told them of my negative experience and still have not heard from ABC Nissan. Although I am not surprised since they do not seem to be concerned with keeping their customers happy.

To Whom It May Concern:

Mr. [redacted] was issued a refund check for the warranty products he purchased from our store in the amount of $1158.22, after he submitted a similar letter of concern to the Attorney General's office eariler in the month.  Mr. [redacted] cashed his...

refund check on 11/23/2015.  As the customer has received and been paid his refund money, ABC Nissan considers this matter to be closed.

Sincerely,

Travis H[redacted]

General Manager | ABC Nissan

[redacted] at ABC Nissan does a great job in taking care of his customers, he is very professional, focused and dedicated to deliver the best customer service.

May 28, 2014To Whom It May Concern:[redacted] was contacted by our General Sales Manager, [redacted], on May 19th, apologizing for the frustration she experiencedwhile negotiating a deal to purchase a vehicle from our store.  While Ms. [redacted] choose it would be best for her to...

not purchase at this time, we were happy to provide her with the 2 giftcards that were promised to her by one of our sales associates.  Ms. [redacted] was mailed a gift cards in the amount of $25.00 and $250.00, just as she had mentioned in the letter sent toyour organization.  It was after emailing back and forth with her, that it was discovered that was her desired resolutionfor the situation which lead to her overall annoyance with the negotiation process.  We are certain that this has satisfiedthe complaint submitted by Ms. [redacted], as we received an email stating she would be happy with the above mentioned outcome. We hope that we are given an opportunity to assist Ms. [redacted] in the future when she decides she is ready to purchase a new vehicle. If you have any further questions or concerns regarding this manner, please contact me at ###-###-####.Sincerely,[redacted]General ManagerABC [email protected]

Awesome dealership. Friendly, helpful, lots of information given. Love this place. Recommend them. Thank you ABC Nissan for such a humbling experience.

Miguel Ramos was very polite very nice person

Dear Ms. Mosley:

We have made several attempts to contact Mr. [redacted] to discuss his concerns, but have yet to get in touch with him.  I had my assistant send the customer another email today asking him to please contact [redacted], the Sales Manager who worked the car deal, so...

that we can speak with him regarding his down payment and cancellations.  [redacted] can be reached at ###-###-####, and is awaiting a call back from Mr. [redacted].

Please let me know if there are any further questions or concerns regarding this matter at ###-###-####.

Sincerely,

 General Manager

ABC Nissan

###-###-####

[redacted].com

There is one great reason to take your car to ABC Nissan for service- [redacted]. I have never had a better experience getting a vehicle repaired than when he oversees the service. Great customer service is not common these days, but [redacted] is always friendly, knowledgeable, honest, and efficient. I wouldn't take my car for repairs to anyone else!

If you need service for your Nissan, ABC is the place to go and [redacted] is the man to see. I have been using dealership service centers for 40 years and have never worked with a more knowledgeable or accommodating service adviser. I would never consider talking to anyone else about service for my Nissan Xterra. If you are tired of wasting time with all those guys who adjust something just to see if "that'll get it", go see [redacted]. He'll find the solution the first time and it will be fixed right the first time.

This is the fifth Nissan we have purchased from abc Nissan in the last three years, everyone is very helpful and professional. Our sales rep. Michael Kanneg made the buying process easy, was knowledgeable, and very helpful, the finance manager Mason explained everything to us and made it the process move quickly. We recommend them to all of our friends and family.

To Whom It May Concern:

**. [redacted] was contact by myself, personally, on October 11, 2014, to discuss his concerns regarding his Leaf EZ Charge card and his experience dealing with one of our sales representatives.  It was determined during this call that **. [redacted] was owed an...

charging card for his vehicle, as it was part of a promotion being run by [redacted].  However, we had never received a package with the materials or information needed from [redacted] to provide to our Leaf customers purchasing from our dealership.  I told **. [redacted] I would contact [redacted] personally to ensure that the card was being shipped to us, and I would let him know as soon as it became available.  I also ensured him that [redacted] prides ourselves on giving our customers top-notch service, and the frustrations he experienced with our sales team would be addressed immediately.  Upon receiving the EZ Charge information and card, I had our General Sales Manager contact the customer to find out if he would like to pick up his materials or have them shipped.  He chose for us to ship them to his home, and they were set to arrive by October 17, 2014.

We want **. [redacted] to be part of the [redacted] family for manay years to come, and hope that he allows us to help him with all of his future vehicle needs.  We apologize for any inconvenience that he incurred during his visit, and are happy to assist him with any other questions or concerns he needs answered.

Sincerely,

General Manager

I cant express my gratitude enough. After spending weeks talking to countless dealerships, auto parts stores, online professionals, and Reviewing forums for hrs. I finally was able to find a person that actually knew what I was talking about. That person’s name is [redacted] from the parts department at ABCNissan. If it not for victors knowledge, I have no doubt in my mind I would have over paid for an alternative part that every dealer, auto parts store, and online professional kept pushing on me. [redacted] not only showed himself to be extremely knowledgeable, but was also extremely professional, courteous and above all took the time to actually make sure that I (the customer) was satisfied. This is the type of customer service you would expect from a house held name like Nissan. But leave it up to [redacted] from ABCNissan in Phoenix To save the rest of your guy’s butts. Thanks [redacted] for saving me money and for just being damn AWESOME!
Sincerely,

Dear Ms. [redacted],

ABC Nissan has removed Mr. [redacted]'s information from our internal database, and apologize if receiving calls from our

store inconvenienced Mr. [redacted] in any way.  We had received notification from the customer's lender, [redacted],...

that

Mr. [redacted]'s lease was close to termination and that he would be in need of another vehicle.  While we have removed Mr. [redacted]'s information from

the database at our dealership, we are not able to access [redacted]'s database to notate the customer's file that he would not like to receive

phone calls regarding his upcoming termination.  If Mr. [redacted]'s would like to ensure [redacted] does not provide this information to any other

Nissan dealers, we recommend that he contacts the [redacted] Customer Care at [redacted].

We are truly sorry for any trouble that receiving unwanted phone calls from our dealership may have caused Mr. [redacted].  We

understand that Mr. [redacted] has many choices when purchasing his next vehicle, and we hope that he continues to work with ABC Nissan when he

turns in his currently leased vehicle.  We have sent Mr. [redacted] a gift card to [redacted] in the amount of $100.00 as our way of saying "thank you" for his

patience while we resolved this issue for him.  We are confident that Mr. [redacted] will not be receiving any further calls for our Sales

Department.  If he should need anything further regarding this matter, we encourage him to call us immediately so we can further assist him.  I can be reached at [redacted].

Sincerely,

General Manager

ABC Nissan

November 27, 2014

Dear Ms. [redacted]:

Mr. [redacted]'s information has been removed from our database per his request.  If he receives any further phone calls from our staff, we encourage him to please let us know.  There are times that lists are created...

to make phone calls, and if a staff member is using one that is outdated we would like to be made aware.  Mr. [redacted] is always welcome to contact my assistant, [redacted], at (602) [redacted], should he require any further assistance.

Sincerely,

General Manager

ABC Nissan

(602) [redacted] Main

My wife and I bought a new truck from [redacted] (the[redacted]) at ABC Nissan. He was a pleasure to deal with and made the process enjoyable. I would recommend him.

Great Deal, kept their word, got truck cheaper than the out the door quote, didn't drag the deal into the ground, was quick and pleasant. THANK YOU [redacted] and all involved!