ABC Nissan

To Whom It May Concern:

After receiving the letter Ms. [redacted] submitted to your organization, our General Sales Manager, William F[redacted], reached out to the customer to discuss her concerns.  After speaking with one another, ABC Nissan committed to reimburse Ms. [redacted]...

for the cost of new tires she had purchased for her Nissan 370Z and provide her with a wheel alignment at no charge.  We assured Ms. [redacted] that her satisfaction was very important to us, and apologized for any frustration she had to encounter trying to have her vehicle's issues addressed by our staff.  She assured us that she is happy with the outcome of our meeting, and also comfirmed with our General Sales Manager that she attempted to retract the complaint with the Revdex.com after her issued had been resolved.  ABC Nissan is happy to be able to have helped Ms. [redacted] with her concerns, and hope that she remains part of the Nissan family for many years to come.

Sincerely,

Travis H[redacted], Managing Partner