ABC Nissan

Great service! Highly recommended. I recommended all my friends to them. I had an issue with the first sales representative when I walked in but Kristen was the one talking to me the whole time and really took care of me and made sure I got what I needed. If you ever need a car ask for Kristen! She is very caring and is about making she her customers are happy. She's not in it for the money which I love about her.

I will always buy my cars from Abc Nissan my there service department is excellent it is an awesome experience to deal with Abc Nissan from the finance people to the service people to the sales people awesome experience any day of the week is .

I had a great experience at ABC Nissan with Cory M[redacted]. There was no pressure and he was able to get me to a comfortable month payment in a car I love. I have and will continue to recommend him to everyone I know.

Dear Ms. Mosley:

Ms. [redacted] has been contacted by our Customer Service Manager, [redacted], to let her know that ABC Nissan would be happy to purchase her a GAP warranty to address her concerns and ensure that she is happy with her purchase.  Ms. [redacted] is scheduled to come...

into meet with us on Saturday, March 8th, to sign and receive a copy of her GAP warranty contract.

Please let me know if there are any further questions regarding this matter.  I can be reached at ###-###-####.

Sincerely,

General Manager

ABC Nissan

###-###-####

[redacted].com

My name is [redacted], on Sunday November 17, 2013, my family purchased a vehicle from the tent sale held at the [redacted] in Glendale. It was one of the worst car buying experiences we have ever had. We ended up choosing to purchase a 2011 Jeep Liberty and since our salesperson worked with ABC Nissan, that is the dealership we had to use to purchase our vehicle. First off, it took us 4 hours to actually sign all of the paperwork and walk out with the keys. When going through this finance process we told the salesperson and the sales manager that we had our own financing through a different [redacted]. A [redacted] that was out of state but we did have a pre-approval letter from my financial institution so there was no need for them to try to find us financing. They said it was protocol that they have "back-up financing" so, we let it go. I argued/negotiated the price that I wanted for our trade and in the process told them that I did not know what my payoff was for that trade and gave them a roundabout amount that it could be. Once we finalized on the amount they were going to give me for my trade, which took maybe 30 to 45 minutes, we filled out the credit application so they could pull mine as well as my husband’s credit. Something they should not have had to do since we already had our financing but since it was "protocol" for us to finalize the purchase, we signed anyways. There were two autos reporting on our credit and the sales manager [redacted] came back to us and asked which one the trade-in was and I showed him it was the loan that only had a little over $19,000 left on it and they were giving me $20,000 for my trade so there should have been no negative equity added to our new loan. They proceeded to still put the wrong amount on our purchase agreement, showing we had a payoff of $21,000 (which was my husband’s truck) and after sitting there for 4 hours and having two kids that were getting very impatient with this long process, it was something that I overlooked when signing the papers because all we cared about was getting our family home. When we got home and looked over all the paperwork I noticed they put $1,000 to much on my purchase agreement. First thing Monday 11/18/2013, I called ABC Nissan to get a new purchase agreement with the correct amount. I told the gentleman, [redacted], on the phone what the exact payoff amount was and gave him the fax number to my loan officer and he said he would fax it over. I followed up with my loan officer to see if she received it, and she said no. Therefore, I had to call back again on Tuesday 11/19/2013. I called 3 times and left 3 messages for [redacted] to return my call letting him know that my loan officer did not receive the purchase order. Since I could not reach him, I ended up speaking with another gentleman, Jaime Huskin, on Wednesday 11/20/2013 in the finance department, I told him I had a payoff letter that I could send them since I never heard from [redacted], and so I emailed it to him on Wednesday 11/20/2013. The email address that he gave me was '[redacted]'. In the body of my email to him, I asked that he please respond to my email stating that he received it, and I got no response. So, I ended up having to call back again now being Thursday 11/21/2013 and this time I ended up speaking with a man named [redacted] in the finance department. Unfortunately, I did not get his last name and he told me that in order for me to get the new purchase agreement I had to drive there and get it because they could not send it to me or my loan officer without it being signed. So, my husband and I both had to leave early from work on Thursday 11/21/2013 and drive 45 minutes from 59th Avenue in Glendale to E. Camelback Road in Phoenix to ABC Nissan to sign a new purchase agreement because they said that is what needed to be done. We drove 45 minutes to spend literally 5 minutes at this dealership still trying to finalize this deal properly when it should have been done correctly on Sunday 11/17/2013 when I purchase this $20,000 Jeep. When leaving the dealership on Thursday 11/21/2013, I asked [redacted] (the new finance person we had to deal with) that even with the delay that was caused by their finance department we would not have the back-up financing completed because all my loan papers would be completed the next day. [redacted] assured myself and my husband that it would not. Friday 11/22/2013 I emailed the correct purchase agreement to my loan officer so that we can sign our loan papers electronically and be done with this deal, which if ABC Nissan's finance department would have done their job correctly the first time on Sunday 11/17/2013 my financing would have been secured Monday 11/18/2013 and they would have had their check for our purchase by the end of the week. Instead, we all had to wait 4 extra days just to even get one part of the process done. I get a call today, Saturday 11/30/2013, from [redacted], the finance director, telling me repeatedly that because they did not have their check for my purchase that they were going force the back-up contract. I got very angry and ended up yelling and arguing with [redacted] because he would not listen to the fact that the check was not there due to the delay on their part for the corrected purchase agreement. He kept repeating the fact that I was a loan specialist and decided to throw out the company name that I work for, which had absolutely nothing to do with this situation and told me that I should be more than understanding and know that with the back-up company that they were choosing that there was no early payoff fees, the rate was 3.49%, and we could refinance. I repeatedly told him that they were not to use that company ([redacted] is what shows on our paperwork) because we already had our financing secured and that they would be receiving the check this up coming week because all of our loan papers have already been signed as of 11/22/2013. I told him that there were some documents that we had to sign with a wet signature and notarized that had to be mailed and they were mailed out either Monday 11/25/2013 or Tuesday 11/26/2013. Documents, which were our Security Agreements and Power of Attorney’s, which with him being a finance director he should know that they would need the originals in order to complete the title work for the Jeep and also finish the loan process. With Thanksgiving being Thursday 11/28/2013, it could take an additional day with the mail delay. He then ended our conversation with telling me he was going to call my loan officer on Monday to get the “situation” taken care and then hung up on me. Overall, the experience that we had with ABC Nissan was the worst customer service that we have ever received. I guarantee that I will be mentioning this experience to any website that I am able to and telling all of our friends and family about our experience so we can insure that they do not purchase a vehicle from ABC Nissan and mention to their friends and other extended family of the service ABC Nissan provides.

Very positive experience, excellent customer service.

I enjoyed the whole car buying experience with Mr C[redacted] Roy. I highly recommend him as a Rep for any of your vehicle purchases. Mr. Roy was very knowledgeable about the car I purchased and for what I was looking for. He presented with outstanding customer service which made buying my new car easy and affordable. Thank you Mr Roy.

I had a very positive experience with Sarah and she had no problem with all of our questions and concerns, she helped make it a smooth and simple expieirience and we thank her for that as well her professionalism and knowledge on the vehicle.

I brought my '12 Armada in for service. [redacted] was the gentalmen who took care of me. He was very helpful on what servicing needed to be done to my Armada. He explained everything very well and in detail what was going to be done. I would defiantly recommend ABC Nissan to anyone and tell them to ask for [redacted]! Thank you!

This dealership processed my down payment check that was post dated for 03/25 on 03/12 that caused my account NSF Fees. Then they submitted an electronic check which I never gave them the okay. Then caused more NSF fee's in my account. I went to pay them the cash on 04/24/15 they told me that the check was not going to be process since I paid them the full funds. But they went ahead a process the check again on 04/27/15 and caused me again NFS fee;s. I dont recommend anyone this place. Since they lie about working with you on the down payment and they just process the checks when they feel like it. Worst Place to do business.

Re: complaint ID [redacted]
I accept the check I received Wednesday 9 March 2016 in the amount of $56.12 from ABC Nissan, but reject what I believe is a facetious response from that agency.  Apparently, Travis H[redacted] expects the Phoenix Revdex.com and me to accept his assertion that a check was misplaced or lost in the mail since the check I received is referred to as a "replacement," or that it was "reissued."  I suggest that ABC Nissan had no intention of issuing me a check and that without my contacting the law firm who represents that agency late last month to complain about not receiving that check, I would have never received the so-called replacement.  Can ABC Nissan prove that a check was mailed to me in December 2015, or January or February of this year, before I contacted their attorneys in a letter dated 29 February 2016?  I challenge ABC Nissan to substantiate their claim that the check I received this week was not the only check issued and mailed to me the past three months.

Regards,[redacted]

I brought my 2012 subaru legacy here to be repaired after being rear-ended. After keeping the car for several days past the promised repair date, I picked up the car only to learn that several items had been taken from my center console. Both the service advisor [redacted] and the so-called manager [redacted] refused to replace the items saying that they aren't responsible for items left in the car. Apparently what they aren't responsible for is their employees stealing items from your car. They were rude and ignorant and have no idea how to treat a customer, all the while hiding behind their waiver. I would avoid this place at all costs, they are liars and thieves. I can't believe they are recommended by the Revdex.com despite the fact that 14 of the 15 current reviews are negative.

I have had my Nissan 350Z serviced at ABC Nissan every 6 months for an oil change since we bought it in 2007.
I am disappointed in the following.
June 2014 – Vehicle Serviced at ABC Nissan with “World Class Inspection” of the vehicle. Less than 1 month later we had radiator problems and service technician said that the radiator had not been adequately serviced and fluids topped off. Nissan has never recommended any type of service for the radiator and clearly their “inspection” failed to catch the low radiator fluid.
September 2014 – We brought the vehicle into an independent garage due to clutch problems. The problems were caused because transmission fluid had never been added or serviced. Again something that Nissan should have caught when we brought the car in every 6-months. We have been advised that because of Nissan’s failure to top off or inspect the transmission fluid the master cylinder may need to be replaced sooner than normal.
ABC Nissan you are too interested in charging me for service issues rather than focusing on regular maintenance. In addition your Gold/Green/Blue service specials are a scam because they involve tire rotation and you cannot rotate tires on a 350Z since the front and rear are different sizes.
ABC Nissan, never again - I am done with you! And it’s not just one service adviser we have seen several so I blame the culture which is likely a fault of the management team.

My experience with [redacted] was great. I was hesitant to go to any dealership' but david adame helped me along every step. I enjoyed my time at abc nissan.

November 20, 2014

To Whom It May Concern:

ABC Nissan has made several attempts to contact Mr. [redacted] by phone, email, and text message after receiving the notification from your organization that he was experiencing difficulty obtaining a refund from our...

store.  During one call with our staff, Mr. [redacted] refused to provided them with the credit card inforamtion that they needed to process his refund.  Our General Sales Manager, [redacted], has reached out multiple times in an effort to resolve the customer's complaint and discuss his experience with our store.  Without his card number, zip code, and security code we cannot give Mr. [redacted] his $500.00 credit.  We do not store customer's credit card information for security and privacy purposes.  We are eager to help Mr. Bohanan, and would like him to contact [redacted] at ###-###-####.  We want Mr. [redacted] to receive his refund, and just need him to provide us with the appropriate information so we can do so.

Please feel free to contact me with any further questions or concerns regarding this matter at ###-###-####.

Sincerely,

General Manager

ABC Nissan

I bought my first car ever from ABC Nissan today and it was a great experience. I was a little terrified going in since I was doing it by myself but [redacted] helped me through the whole process and was very friendly and easy to work with. It was a very low pressure atmosphere and they did a great job explaining the process. I would definitely buy from them again!

I have gone to a few dealerships looking for a car that I like and one that would suit my needs, but before going to ABC Nissan I never felt very pressured. When I got to ABC Nissan I was greeted my a salesperson named Cory. He was polite and listened about what my needs were. I'm really happy he took such great care of me! When it came time to prices I never felt pressure and I never once felt like he was trying to get me to do something I didn't want to do. He also explained everything to me and was very patient when I didn't understand and had to explain again. I would recommend ABC Nissan and Cory to anyone!

I'm extremely grateful that I met David J[redacted] at ABC Nissan and he was able to help me purchase my 2016 Nissan Sentra. David was a pleasure to work with, very professional and knowledgeable. If you are looking for a used or new car I highly recommend putting ABC Nissan on your list and be sure to ask for David J[redacted]!

I recently bought a 2015 Nissan Altima and [redacted] did an amazing job with the sales process and found a model that is exactly what I was looking for. His fun and energetic personality made the experience one that I will not forget.

I was at ABC Nissan on July 11 to buy a white 2016 a Nissan Sentra SR.(I checked with them first to make sure they had the specific car that I was looking for).

When I arrived to the dealership they had a black Sentra to test drive (i was there for a white Sentra). Jason the sales guys told me that they had the white Sentra at a spare lot and that they will get it while we made the deal.

After spending 2 hours working a deal and both parties agreed to a deal they told me that they didn't have the car. The asked me if I was open to lease an Altima (i wasn't looking to lease neither wanted an Altima) they asked me if I wanted the black or charcoal color (I was looking for white).

In short words they tried to sell me a ghost car a car they didn't have.

Stay away from ABC Nissan, they will try to sell you a car that they don't own and will try to get you into something you aren't looking for or dont want.