ABC Nissan

To Whom It May Concern:[redacted] was contacted on September 11, 2015, to discuss her experience with our dealership.  We apologized for any inconvenience she encoutered with our staff, or due to the time it took to review numbers on the vehicle she was considering trading in to...

purchase a new Nissan.  [redacted] was offered a $25 gas card as well as a $100 Visa gift card, as we hope that she recoups her time by enjoying a night out to dinner on [redacted].  Her feedback is very much appreciated, as it allows us to grow and become more efficient as we help help our customers. Again, we appreciate [redacted]'s business and hope that she remains part of the [redacted] family for many years.  She is encouraged to contact us with any futher questions or concerns.Sincerely,[redacted]Executive Assistant to the General Manager[redacted]

I took my 2014 Altima in for an oil change and tire check and was very pleased with the service. The young man that attended me was [redacted]. The service was professional and quick. I recommend ABC Nissan Service Department and Mr. [redacted] for your car needs.

Abc service is amazing.

Cory M[redacted] did a great job getting me the car I wanted at a price I could afford.. Id recommend everyone going to ABC Nissan...check out Cory he's very professional

Excellent

[redacted], at ABC Nissan, continuously provides outstanding service. He promptly addresses customer concerns, is knowledgeable of vehicle models, and always upholds his car return times, service quotes, and professional manner. I purchased my vehicle from ABC Nissan a year ago, but because of [redacted], I am sure to be a loyal customer.

Great salesman. Very friendly.

October 23, 2015RE:  [redacted] - #[redacted]To Whom It May Concern:Mr. [redacted] was contacted by ABC Nissan to address the concerns he had in regards to his recently purchased Nissan Xterra.  After speaking with the customer, ABC Nissan agreed to...

purchase the vehicle back from the customer to ensure his satisfaction.  He is no longer in possession of the vehicle, and his contract was canceled with the lender.  This should resolve any and all concerns Mr. [redacted] had with ABC Nissan in regards to his purchase.If you have any further questions regarding this matter, please contact me at [redacted]Sincerely,Travis [redacted]General ManagerABC [email protected]

[redacted] was my salesperson, and he is a very nice and helpful individual. He did everything he could to provide personal service and help me out in my buying experience.

That being said, ABC Nissan as a whole provided some of the worst customer experience of my life. The sole reason I bought with them was their proximity to my home. From start to finish they were awful to work with and scraped by with a sale by the skin of their teeth.

They blew up my phone for a month even though I asked them repeatedly not to call me, as I would be in to purchase when I was ready. The salesperson I was supposed to be dealing with through [redacted] car buying service no showed on me, so I was stuck with a (very nice) rookie who didn't know the process. They tried to bait and switch me for a 30% more expensive version of the car I had chosen to purchase through that car buying service... and the list goes on. I work in luxury hospitality, and I can assure you that this is NOT good customer service.

In the end I did purchase the car I wanted, which is wonderful, but overall I urge you to go to any other [redacted] dealership to do business.

My wife and I were looking for a new car for our soon to be little one. Needing something safe and reliable. We went to the dealership and was helped by [redacted]. He had such a great personality and so easy to talk to. If I ever buy a new car again I would only go through [redacted]. I would definitely recommend him to all my family and friends.

Back in October I went to go get a Nissan Sentra, they told me I was approved for a financing. Left with the car thenm went on a vacation. I get a call 3 days later saying I need to come in but they could not tell me why so I did not think was anything important since they could not tell me why. My vacation was up in 5 more days, and I was not going to waste it to come down for nothing after my vacation . I came in after I talking to thim everyday for the 5 days I was on vacation. they told me that I was overcharged and they were trying to give me back money when I get there they tell me that I was not approved and that they wanted me to sign another contract to where I would have to pay more money .they were pretty much putting me up against the wall well I didn't take their offer so they blocked the car off with another car charged me for all the miles that I drove then said they had to pay for a tow truck driver when they knew I was on a trip. They only want to gI've me back lIke 200$ oUT of 1000$ I pUT down bUT the card I pUT it on I eneed up turning it off .well they hAve been refusing to pay me back my down payment after I've talked to Consumer Affairs and they told me they were going to give it back and so did ABC Nissan right after that there's a manager there William who is doing everything in his power to make sure that I do not receive my down payment back or letting me talk to Travis hope the general manager he is gone to as far as to tell all the employees to not let me talk to him either and everytime I call William will pretend that he's him and tell me every lie possible.seem like no one care and after just losing my house to a fire then they literally left me stranded on the curb with all my things my girlfriend and my little dog I have been treated horribly I feel like I am getting robbed and and bullied for my money than I work hard for if there's anybody that is reading this that can help me please cuz I am out of options and all I'm asking for is what's mine and nothing more

This was our 3rd time to purchase from this dealership.

ABC Nissan has had the opportunity to speak directly with Mr. [redacted], and has made an appointment for him to come in to our Service Department on Monday, February 24, 2014, at 7:00am.  We will be addressing concerns that Mr. [redacted] has regarding a failed back-up sensor on his...

vehicle, as well as looking at his brakes to determine if they require repair.  We have offered Mr. [redacted] the opportunity to have his vehicle detailed while we have it in for repairs, and the customer has also been offered a rental car to use while we have his car in for repair.We are certain that Mr. [redacted]’s issues will be addressed, and we look forward to his visit this upcoming Monday.  If Mr. [redacted] has any further questions regarding this matter, he is welcome to contact my assistant, [redacted], at ###-###-####.Sincerely,[redacted]

Incompetence begins with the salesman we had [redacted] moving onto [redacted]. That will try to treat you like you are a worthless and tell you he is doing you the favor.

We purchased a used Trailblazer after being told they did a 110 inspection of the vehicle. 2 weeks later the ball joint snapped. When we contacted [redacted] I was told that he spoke to a manager and they could service it but I would have to pay for it. This is after [redacted] told us that the vehicle had the normal 30 day warranty for any problems. After reminding him of this he then tells me he needs to talk to a manager. (The one he already told me he spoke to) Finally [redacted] the manager tells me that this will be taken care of.

Now the trailblazer had been towed back to ABC for the repair of the unsafe vehicle sold. Being delivered to [redacted]. And we contacted him to make sure it was there and he said yes.

The Friday after Thanksgiving we called to check with service and no one knew anything or even where it was. So once again we drive back to ABC Nissan to find out what is going on. Amazingly enough the vehicle was there. Now the whole time we are there our sales person [redacted] will not help at all. And then [redacted]. comes out with an attitude giving more lies. Now [redacted] the manager is now trying to help us out [redacted] now asks us for the set of key. ( These keys had been delivered to ABC with the tow truck.) Him not caring just tells us that he is doing us the favor and needs the keys so that he can have service look at it.

Once again we go home and wait for a call. This not happening I finally have [redacted] tell [redacted] that we are coming to the showroom again. WOW!!! He called me back. Now telling me that he told my wife what was wrong and what was going to be done. After saying this he told me that our voicemail was full. Now with him saying this leads me to believe he did not speak to anyone. This now becomes another issue being every call has been through our cell phones.

Not one person there can give a straight answer or call back..

Now After another day of calls to see where we stand and if we need to get another vehicle. [redacted] calls on Sunday to say the trailblazer has been fixed and he has driven it himself and it was fine now. With this being said we drive back again to pick it up. We test drove it around the car lot once with it making even more noise than before. Seriously!!! Now again we go back into the showroom to toss [redacted] the key for the vehicle he stated he test drove and was fine. And having him drive it while I was in it with the windows down and the stereo off he could hear all of the noise. Now it is back for repair again and is now ready. I asked for a copy of the work that had been done the first time and that was going to be sent as a text to me and now this time they just wrote on the envelope that our key are in… After this try we are going to just leave the vehicle there and have our attorney deal with them for selling a unsafe vehicle that stated had been previously inspected for safety. My wife is honestly afraid to drive this trailblazer now.

I would like to comment on first-rate treatment I received at ABC Nissan related to my meeting with**. [redacted] on 8 Oct 2014. I was having difficulty with the transactions related to my recently purchased Nissan Altima, and could not get satisfaction from Nissan Motor Acceptance or others that I contacted. I was attempting to resolve the issues at various levels but met with resistance and it seemed that no one wanted to listen anymore and were not interested in further discussions with me. I was fortunate enough to be contacted by [redacted] and he invited me in to come in to discuss the situation and find resolution. I was really disgusted with ABC Nissan and thought my concerns would never be resolved. Upon my arrival [redacted] immediately invited me into his office. He was extremely professional, explaining, investigating and obtaining facts related to my purchase in order to find resolution. In a very short time he knew and understood my unique situation, made a few phone calls, had all the facts and offered suggestions and solutions that were reasonable and really fair. He treated me with respect and I was comfortable talking with him throughout our entire meeting. He turned my impression of Nissan 180% around and I don’t think any customer could be happier than I am. I want to thank Nissan and **. [redacted] should be recognized for his professionalism, kindness, concern for customers, and his investigative and problem solving and communicative skills. Please convey my thanks and appreciation to [redacted] as I am sure I will be a repeat customer and tell my friends and associates the kind of treatment and courtesy they will receive at ABC Nissan. In addition I will recommend they visit ABC Nissan for their next purchase.

Rupert was very helpful, polite, friendly and professional. He provided me the best car for my needs and I felt like I received a fair deal. Very happy with subsequent follow up as well. Thanks!

We just bought our second car from ABC Nissan. We had a great experience both times. We worked with Jorge A[redacted] both time. He listened to what we wanted and understood our budget. They worked quickly, but if we did have to wait they were great at offering us something to eat or drink. We will certainly be back.

This firm represents ABC Nissan Limited Partnership, dba ABC Nissan, which received the above-referenced Complaint from your office (the "Complaint"). The Complaint was filed by Mr. [redacted]. Mr. [redacted] apparently had some preliminary discussions about vehicles he had viewed on the internet....

While there may have been some very early miscommunication about the precise vehicle he was pursuing and exact price, Mr. [redacted] quickly spoke to a manager and was assured that internet prices would be observed. While speaking with this manager, Mr. [redacted] appeared to be more interested in arguing and expressing displeasure than communicating about vehicle specifics or consummating a purchase.

Mr. [redacted] spent a very short time at ABC Nissan. He departed with full knowledge that any and all advertised prices would be honored. While ABC Nissan regrets any confusion or miscommunication that may have caused him frustration, there can be no dispute about the fact that he purchased nothing from this merchant and suffered no damages.

Accordingly, as no misconduct or wrongdoing on the part of ABC Nissan occurred in this matter, we respectively request that the [redacted] close its file on this matter.

This letter is provided solely for your use in the inquiry and evaluation of the above-reference Complaint. This response is based on the undersigned's understanding of the facts at this time. By submitting this letter, ABC Nissan in no way waives its right to present new or additional facts or arguments based on subsequently acquired information or evidence. Additionally, this response does not constitute an affidavit, and is not intended for use as evidence of any kind in an administrative or judicial proceeding in connection with this charge or any other matter. ABC Nissan stands ready to continue to cooperate in the inquiry of this matter, and will promptly respond to any other relevant requests for information.

If you need any additional information or have any questions, please do not hesitate to give me a call. 

Respectfully,

To Whom It May Concern:Mr. [redacted] concerns have been resolved by the ABC Nissan Collision Center, with the exception of the passenger side rocker panel molding.  During an inspection with Mr. [redacted], he agreed that the rocker panel in question was old, prior damage to the vehicle...

that was not related to the repairs that our Collision Center had been contracted to perform.  In regards to the time needed to complete the repairs correctly, we offered the customer our sincerest apologies for the delay in finishing the work to his vehicle.  We appreciate Mr. [redacted] business, and have offered him a complimentary oil change to use during his next visit to our store for his patience and understanding.On March 17, 2015, Mr. [redacted] had agreed that he was going to inform the [redacted] that he was satisfied with the outcome of our efforts to address his concerns, and that he was going to request that the complaint be closed.Please contact me personally with any further questions or concerns at ###-###-####.Sincerely,[redacted]General ManagerABC Nissan LP

I should have walked out the moment the person we made an appointment with took the day off. Who does that? When you make an appointment with someone and confirm it you show up for it. ABC Nissan advertises good prices on their website but when you show up they state that these prices reflect all the discounts and none of the dealer add-ons. Once they add these back in the price jumps considerably. It’s false advertising to lure you in. They also do not like to disclose the price of the car to you they instead ask you how much you want to pay a month. Another thing they ask for your credit or debit card for some lame reason and don’t return it until you go to finance where they try to add things you don’t need to the price of the car. This tactic is used to keep you in the dealership and make it difficult for you to leave. We were there for 6 hours with sometime almost an hour wait between people talking with us. It was ridiculous and if my sister didn't need the car and I had more time to spend on this I would take the car back and I still might I have until today to do so. I’m a fool for staying there don’t you be a fool as well.