ABC Nissan

Most horrible auto purchase exprience ive ever had to go through in MY LIFE! These people are SNAKES and will do anything possible to get u a horrible DEAL! DO NOT TRUST THIS DEALERSHIP!

I took my Nissan Juke in for the first service and I give an A+ across the board. Thank you [redacted].

I had a very positive experience last night at ABC. My sales representative Kristen B[redacted] was very professional and knowledgeable and was able to answer all my questions without making it a high pressure environment. When I moved into the finance area, I was greeted by Michael who was also a pleasure to work with. If you head to this dealership, I would ask to work with both of them.

The car salesman Miguel R[redacted] was very polite in the sale of the vehicle . I wojust of recommend him to any person buying a car.

This firm represents ABC Nissan with respect to Revdex.com Complaint [redacted].  Our investigation into this matter revealed no consumer fraud or deceptive actions. Instead, our client appears to have inadvertently checked the credit for a customer. This was at most an error that...

falls within the purview of the [redacted]. To rectify any confusion, our client dispatched letters to the three credit reporting agencies to ensure that no credit score reduction occurred as a result of the single inquiry. Copies of the letters are attached here to.  This unfortunate mishap is isolated and not recurring. We believe it has been quickly and effectively addressed. And it is our understanding that Ms. [redacted] is satisfied with the responsive action.  This letter is solely for your use in the inquiry and evaluation of the above-referenced matter. This response is based upon the undersigned's understanding of the facts at this time.  By submitting this letter, the dealership in no way waives it right to present new additional facts based upon subsequently acquired information or evidence. Additionally, this response does not constitute an affidavit and is not intended for use as evidence of any kind in any administrative or judicial proceeding in connection with this Revdex.com complaint. While we attempt to achieve customer satisfaction in every instance, there is no wrongdoing under this circumstance or in the articulation of the facts as described by the customer. Therefore, we believe you should close your file on this matter.

Had a great experience here! Brandin sold me an excellent pre-owned car. He offered amazing customer service and I can not be happier about the car I bought. Would definitely recommend them!

Great place to shop for a car. I will continue to buy my cars here at ABC nissan

Great Experince! No pressure sales consultant. Very relaxed and friendly atmosphere. Knowledgeable staff... I love my Nissan ALTIMA Miguel R[redacted] was my sale person and did an amazing job on making me feel so comfortable. It has been a while since I purchased a new car and he took his time with me and was very patient with me. Did not pressure me. I had many questions and concerns. ! I will refer everyone to abc Nissan and for them to deal with Miguel R[redacted] . Great sales person. Thank you Miguel...I love my car!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

May 11, 2015To Whom It May Concern:Upon receiving Mr. [redacted] letter from your organization, we reseached the paperwork from his car deal and discovered that the customer had not been refunded his $100.00 down payment after the vehicle was returned to our store.  We appreciate...

Mr. [redacted] giving our dealership an opportunity to earn his business, and we apologize for the delay in returning his deposit back to him.  We have reached out to the customer to verify his address and have his check ready for [redacted], which will be sent once we hear back from him.Sincerely,[redacted]General ManagerABC Nissan

ABC Nissan saleswoman attempted to use numerous used car salesman gimmicks to drive up the cost of the vehicle, told me it was sold, then called me back saying it was still available. I attempted to contact management to clarify vehicle status and would not return my call. Finally dealt with saleswoman who sold me the vehicle, which was a done deal until a manager actuall called me back but then stated they had just sold the vehicle after I had placed multiple offers and was told I had purchased it. Come to find out it was sold to an employee. I contacted management up to the general manager, none of which thought any wrongdoing had occurred and repeatedly toldme "It is, what it is!"

Took my car in for an estimate and because I had an estimate from the Insurance Company's adjuster they worked off of it. When the car was done they had to request a supplement payment from the Insuarance Company and because they didn't have a contract with the Insurance Company they will not release my car until they get paid. They said they told me that and trust me if they had I would not have left my car there. I already had a check for over 900.00 to pay repairs and they told me I could pay the balance and they would release the car. Not good business. Would never recommend them to do repairs or purchase a new car.

I purchased a car for my cousin here and the service was great and will recommend my friends and family to purchase their new vehicle here at this location. I plan on coming back in the near future and buying a new truck. Thank you Rianna for your wonderful service!

I purchased my care from ABC Nissan in February 2012. Since then I have been systematically harassed to trade in my car, and I have asked them to the point of anger continuously not to call anymore. Yet it continues. Several months ago I've even left a voicemail for the general manager of the location to have his people stop harassing me as I have zero interest to do business with them ever again. Yet they still persist to this day. Today I have had enough and decided to place a review.

Just wanted to acknowledge great customer service. took my car in for routine maintenance and had outstanding service from [redacted] in the service department. Highly recommend this location.

Even though I was not able to get approved at the rate I wanted for my car, they were super nice and very helpful. My Mom got approved for my car. They walked us through everything. The customer service was great. I really appreciate [redacted] going through everything with us and being patient with us.

I purchased a new 2015 Nissan Xterra Satuerday February the 21st. I would like to say as purchasing manager I deal with salesmen almost daily. And I see every type of salesman! But I will say this that my salesman [redacted] listened to what I was looking for and never tried use the hard sales technique on me! Its rare when I come across a salesman that really is listing to his customer and really cares that his customer is happy with the deal that he or she was able to negotiate and the way they were treated! I would also like to point out the very professional service that I received from the Finance Manager [redacted] he was very thorough in his explanation of the contracts and very personable! Over a positive experience al I would recommend ABC Nissan to my family and friends!

Buyer beware! Scam alert!

If you purchase a vehicle from ABC Nissan your information will be shared among their various sales people and you will be continuously harassed by those sales people.

I purchased a vehicle from ABC Nissan back in 2013 and their sales department calls me relentlessly because I am a "loyal customer" and they want to purchase my vehicle from me for "thousands of dollars!"

Even when I told them "No, I am keeping my car" a different sales person will call about 12 hours later.

When they call they ask for me by name and they reference my current vehicle.

This is a very concerning privacy issue! I had asked them to remove my number from their call list. The current sales person will claim my phone number removal is done, however, 12 hours later a different sales person is calling again attempting to purchase my vehicle from me.

Common sense: they will never pay me what I had paid out for my vehicle. This is a scam to get more money out of me.

Due to this harassment (it truly is harassment) and the privacy concern/issue I will NEVER do business with ABC Nissan again. I am planning to trade my vehicle in at a Honda or Toyota dealership so that ABC Nissan won't harass this "loyal customer" anymore.

I have been told by various people who have purchased their vehicle from a Honda dealership they are never bothered by the sales department.

If you do not want your information passed around from person to person at ABC Nissan then it is best you steer clear of them and their practices.

The offers on the Internet are great. Make a call and they promise you everything. Get in the dealership and it is high pressure, shady, bait and switch, no listening for customer request. Just unethical salesmenship. Try to get a manager to return a call to voice a concern about treatment of a customer and never a call back after four calls. If this were the last car dealership on earth, I would ride a bicycle.

I accompanied my daughter to ABC Nissan so she could test drive two vehicles she was considering purchasing. She is a single mother of two boys, and we had a family member keep the boys so we could get in and out faster. She informed the sales person up front that she did not expect to walk out with a new car that day, she just needed to see the numbers, and then wait a day because she did not like to be pressured into anything. The initial interview paperwork along with looking at two vehicles took over two hours. Then we test drove one and went back to get the figures. We did not go in with the intention of staying long, however five hours later we left, and that was only after we would not talk to them any more. (mind you she kept telling them she needed to leave.)

When the first figures came back my daughter told the sales person that the payment was way out of her range and she would need to go and figure out her budget. The sales person asked what he could do to make sure she walked out with that car. She reminded him, that she did not expect to walk out with a car. And told him we were on a time constraint. After the second time of going and coming she asked for her keys back. He said he would get them, and left again. A different sales person came back and started going over paperwork again, and again my daughter informed them that she did not intend to leave with a car and that she wanted her keys back. This salesman lied and said they had taken the her car back to get a better estimate for her. He then left and yet another person came over with paperwork acting like we wanted him there. By this time my daughter was very angry and began crying. The asst mgr or so he said he was, did not seem to care that this had upset her to this point. He left to "go get her keys".

We got up from the cubicle and walked to the front door, where yet another person walked up and was introduced as the person under the owner. He also had paperwork and wanted to have us go back to the cubicle which we would not. They tried to give her a key that was not hers, and then one of them went to find her keys...ridiculous....

Anyway new guy tried to tell her what he could do and she just started crying again, frustrated as all get out that no one seemed to be getting it. He kindly said whats going on, and she told him the same things she had told all the other salespeople before him. He seemed to have finally got it, and went to get the guy who had her key. After waiting yet a few more minutes my daughter walked out to her car to see if her keys were in there, and finally someone brought me her keys.

This is so ridiculous in more ways than I can describe. They had plenty of people buying cars, they did not need to bully her, keeping her keys forcing her to stay so they could continue to try to "help" her walk out with a car. Shame on all of you. My daughter has decided she will not ever buy from a dealership after this experience... btw she is an adult, owns a home, works a job and could have been a great customer. Your loss.