Accessory Outlet

Revdex.com:
At this time, I have not been contacted by Accessory Outlet regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted directly by Accessory Outlet regarding complaint ID ***, however my complaint has NOT been resolved because:
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On September **, *** answered me:
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On September **, I replied:
I was able to get help from my local USPSI have my package
Opening the package, I notice the mascaras I ordered from your on-line website
look very different in real lifeThe picture of the mascara that was on
the website is different from what I purchased or what was mailed to
meComparing the mascara that I bought off your website, to the one I
have purchased from ***, I can see a VERY big difference
The first sign is the color of the mascara tubeThe authentic product has a
bright, silver-colored coating on both the body and cap of
the tube (it is not metal, but looks it), whereas the replica tube is
two-toned, the body appearing more of a purple/grey-colored silver and
the lid appearing more of an oyster-colored silverThe
signature,‘Real!’is a bright, radiant orange letteringThe replica signature
appears more of a dull-peach tone
The base of the tube displays different labelsThe replica tube contains an obvious indented line through the plastic
Upon unscrewing the mascara there is a key difference in the
screw-top mechanism and lookThe real mascara has a black screw-top,
only containing one, raised ridge the entire way roundWhereas the replica
mascara has the same color as the body of the tube, and has the
raised ridge wrap-around about 2-times
The mascara that was sold to me looks thick and gluey, a lot like tarIt is
stringy and clings to the brush bristlesIt also has more of a paint-like smellThis rises concern of the ingredients used
The authentic They’re
Real mascara does not have a smell of paint, it has a usual mascara smell
Benefit’s retail price of the They’re Real mascara is $per large bottle
Paying $for TWO large bottles(price including shipping cost)it's
obvious, your "discount sale" on the Benefit-They're Real mascara, is
too good to be authentic
On September **, *** replied To Me:
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I have not heard from the company after September **,I have been sending messages but they just stopped their reply to meSo, my issue is yet to be solved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID ***. I remain VERY concerned about this company's mutliple threats of a negative impact to my credit report
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. IT ONLY TOOK THIS COMPANY FROM 12-**-TO 01-**-TO REACH
ME. I PAID $SHIPPING FOR THIS SERVICE!!!!!!! NO MORE BUSINESS FROM ME......THERE WAS NO RESPONSE FROM THIS CO. - ONLY RECEIVED ITEM IN QUESTION
Sincerely, *** ***

Revdex.com:
At this time, I have not been contacted by Accessory Outlet regarding complaint ID ***I am very upsetThis was supposed to be a birthday present for my step daughter and now I have a broke case that was not an
original and lost $I want them to make it right and reimburse me but also for them to have a phone number and email available to contact the companyThey make it impossible to communicateObviously because they are falsely advertising and don't stand behind the product they sellAlong with the fact that it was packaged so poorly that it could easily break and had no original paperwork, warranty like Lifeproof hasIt wasn't even in plasticThey definately don't deserve an AAA Revdex.com ratingThis need to be resolved for me but also looked into furtherPlease contact me and let me know what steps are being taken to reprimand the business and get my money backI'll be glad to send them the piece of crap case they sent me along w the broken piece.
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Accessory Outlet regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Accessory Outlet regarding complaint ID ***
Sincerely,
*** ***

I wasn't given a receipt as it was close to closing time and they supposedly had closed the register

Revdex.com:
At this time, I have not been contacted by Accessory Outlet regarding complaint ID ***
I have attempted contact several times to return the item that is not as described at all for a refund with no response
whatsoever
Sincerely,
*** ***
***

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
Sincerely,
[redacted]

Because the company had sent me a different color than what I had ordered and their shipping confirmation said they were sending what I did order, I didn't want to have to pay shipping again to return the wrong color case and then have the right color case sent to me (now 3 shipping charges), I...

asked for them to pay the shipping costs and if they didn't want to absord the shipping costs, that I wanted a full refund. They directed me to their return/exchange policy which admittedly I didn't read prior to my purchase.  It states that they may send a a"LIKE" item if the ordered item was not available.  For exchanges the consumer must call for a Return Authorization before sending an item back and it must be received within 10 days.  They further cite that:
"NOTE: Any request for an authorization for an order which does not quality (any [redacted] or [redacted] product, or any exchange request where time has expired) will not receive any reply. Unauthorized exchanges will not be accepted. For any breach of the terms for exchanges and returns, you agree to be liable for $250 plus any related fees and/or damages. We reserve the right to collect this fee by the use of a collections agency or other recovery method"
At this point I have not exchanged the grey phone for a pink one. I have retracted the charge dispute with my bank
I no longer wish for them to pay shipping or exchange the case because they are threatening me for breach of sale contract.  I have attached the email exchanges Ive had since the beginning and the last one, sking them to please cease any action against me
It looks to me like the case might be counterfeit and I did some searching for the company under their website name of True Accesory as wall as under ACCtown which is how the charge appears.  There are numberous complaints against ACCtown (inlcuding Revdex.com complaints).  Please help me.  I don't want to be harmed in any way for this.  Thank you in advance for your help.  [redacted]
I do not want my iimpeccable credit to be marred in any way.  When I advised them that I had dropped the dispute, they said they had to have proof or they would proceed with damaging my credit and suing for $250 in breach of sale contract charges.

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by True Accessory regarding complaint ID [redacted].
I'm attaching a copy of the emails that I sent and what was received from True Accessory....others included that they...

would sue me, if I went to the Revdex.com with this complaint.
Sincerely,
[redacted]