Ace Digital, LLC

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Travelodge property in Fort Myers, FL To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before February 24th As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs Tell us why here

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Super property in Northlake, IL Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding his concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused Thank you!

In order to move forward we will need to know the location of the property he stayed as well as the name of it

Dear contact, Thank you fornotifying our office of the concern filed by [redacted] It is always the intention of our office toreview and respond to guest inquiries in a timely fashion The [redacted] chainis committed to assuring that all of its properties provide good service andquality accommodationsThe guest comments have made us aware of an instancewhen one our properties did not meet a valued customer’s expectations The hotel has advised that the wyndham rewardpoints have been refundedThank you for yourassistance in this matter If youroffice requires any further information regarding this resolution, pleasecontact me at ###-###-####Sincerely, [redacted] Customer Care

Complaint: [redacted] I am rejecting this response because: This is not the correct interpretation of their guarantee rate policy The correct interpretation is to exclude specially discounted rates, such as [redacted] or ***, offered by a competing booking service For example if Wyndham offers the rate at $without an [redacted] discount or the lower rate (for example $110) with a discount, and the competitor offers it to the public (without the [redacted] or other discount) at a lower rated (for example $100), the Wyndham rate guarantee would match the competitor's lower rate (e.g., $100) It doesn't matter that the Wyndham rate is [redacted] or a regular rate; either way, the competitive rate is lower It makes no sense to only guarantee Wyndham's highest rate, which is what they want to doI have cancelled my Wyndham Rewards membership after discovering they will not honor their rate guarantee There are other services that offer much better rates than Wydham Regards, [redacted] ***

I am sorry for the frustration this has caused youI have reviewed your account and on 2/20/our agent asked for a copy of your folios from the hotel to be able to review your missing stay as Natilia at the hotel was unable to provide us with stay information in your nameI have reached out to the hotel today and they were still unable to find the stay listed in your name I would be more than happy to help you with this situation but I would need to have a copy of the folio that you were provided.I have added 3,Courtesy points to your account for all the frustration this has caused you.Please feel free to reach out to me (Amy G [redacted] ) directly at [redacted] I am in the office 7-3:30pm EST

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Jacqueline Jenkins

Located in the Terms & Conditions Section I titled, "General Information", there is point 6, which states the following: A "Qualified Stay" occurs when: (A) a Member stays one or more consecutive nights at the same Participating Hotel; (B) the nightly rate(s) for such Member’s room over the course of such Member’s stay, added together (but excluding taxes, surcharges and any other charges or fees), total at least US $(the "Minimum Total Rate"); and (C) such Member pays all amounts payable for such stay in accordance with the Participating Hotel’s then applicable payment policiesIf a Member checks out and then checks back in to the same Participating Hotel on the same day, it will count as a single stay for purposes of calculating a Qualified StayNotwithstanding anything to the contrary contained in these Terms and Conditions, if the rate for any night at a Participating Hotel falls into one of the following "Non-Qualified Market Segments," such night will not be deemed a Qualified Stay: Qualified Discounts (non- account) other than employee and family rates [redacted] and travel industry rates† Contract (e.gAirline Crew) Internet Opaque (e.gPriceline.com) Internet Non-Opaque (e.gExpedia.com) Wholesale Discount (e.gTour Operator) Wholesale Allotment (e.gLocal & Global Sales wholesale accounts) Non-Revenue (e.gComplimentary Room, Go FreeSM Awards) Go FastSM Awards as described in Section III(C) below Rates associated with any of the above Non-Qualified Market Segments will not qualify for Wyndham Rewards points or Travel Partner CurrencyRates associated with any of the above Non-Qualified Market Segments (other than Go Free Awards and Go Fast Awards) will not count towards obtaining or maintaining a Member Level as described in Section IV, belowWhen a stay includes another travel component such as airfare or car rental, a Member will only earn Rewards points on the room rate (or total folio at Wyndham Grand, Wyndham Hotels and Resorts, Wyndham Garden and Dolce Hotels and Resorts properties) Located in the Terms & Conditions Section II titled, "Earning," there is Section B titled, "Earning at Participating Hotels"Listed here is point 4, which states the following: A new Member can earn Wyndham Rewards points on Qualified Stays occurring within days before enrollment only at Participating Hotels, by visiting the Wyndham Rewards website and emailing Wyndham Rewards Member Services or calling Wyndham Rewards Member Services at the applicable number provided in Section I(2) of these Terms and Conditions within months after enrollmentThe Member may be asked to provide his/her hotel receipt and Wyndham Rewards member number, dates of applicable stay, and name and address of the Participating HotelMembers cannot earn Travel Partner Currency for stays before enrollment For more information and to view or obtain the most up to date Terms and Conditions for the Program, please visit wyndhamrewards.com or contact Wyndham Rewards Member Services at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to thank the Wyndham customer service, and Mary B., for looking at this issueAt this time, I will accept the issue as being resolvedHowever, it should be noted that I am waiting to hear from the local management from the Ramada where I experienced my issueIf I do not hear from them in a reasonable time, I will ask for the case to be re-opened Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com Case # [redacted] Hotel site # [redacted] Customer Care Case # [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Travelodge property located in Galveston, TXWe are sincerely sorry to hear we did not provide the guest with an excellent Travelodge experienceYou can count on our team to help resolve your concerns To assist [redacted] in reaching a resolution, I’ve informed the Travelodge's general manager of the situationThe general manager will contact [redacted] on or before 8/29/As a company, we’re committed to delivering a great experience with every stay with us If for some reason [redacted] ***'s concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs Regards, Mary BLiaison, Customer Care [redacted]

Dear Contact:Thank you fornotifying our office of the concern filed by [redacted] , at the Days Innproperty located in Spencer, IA We aresincerely sorry to hear we did not provide the guest, with an excellent DaysInn experienceYou can count on our team to help resolve *** [redacted] ’sconcerns We apologize thatthe property did not meet [redacted] ’s expectations of Days Inn’s highstandard of guest service Customer Carehas resolved the situation with [redacted] by issuing 32,Wyndham Rewardpoints back to the accountIf you need anymore information on this matter, please contact me directly at [redacted] Count on me, [redacted] Customer CareRepresentative

Complaint: I am rejecting this response because: (NOTE: I have responded to this request several times - email, Revdex.com, etc.) I did recieve a voicemail from the manager - Anderson - and returned the call / speaking to him on Monday 02/20/ Apparently there is a 'reset' button for the Jacuzzi behind the front counter that the staff - a new staff according to Anderson - was unaware of Again, no resolution was reached - manager offered a refund of approximately $(on a $125+ reservation) Hotel Address: [redacted] [redacted] *** I do not feel this is sufficient and will accept a full refund or another king jacuzzi suite on weekend night in the near future free of charge I understand if a refund is not in the companies 'policy', then rectifying the situation (i.eoffering me what I paid for and did not receive on 02/18/2017) with a 'do-over' would suffice and I feel is more than fair Regards, [redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Travelodge property located in Virginia Beach, VAWe are sincerely sorry to hear we did not provide the guest with an excellent Travelodge experienceYou can count on our team to help resolve [redacted] concerns We apologize that the property did not meet [redacted] expectations of Travelodge's high standards of guest serviceThe General Manager at the property has resolved the situation with [redacted] via a refund in the amount of $ If you need any more information on this matter, please contact me directly at [redacted] Regards, Mary BLiaison, Customer Care [redacted]

That is not what I was told I was told our er bills would be taken care of and obviously they will not it is not our fault that we got sick and that was our mistake for thinking they were a clean hotel but I will be sure to let my family and friends know Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

I am rejecting this response because: Wyndam took the complaint and looked into it and this is a chain hotel up under wyndam so no this answer is unacceptable

Hello,I sincerely apologize for thatI have made the correction and found your concernIt do see the property has offered a resolutionAfter reviewing your concern, we feel the best resolution will be achieved by direct communication between the property management and the guestAgain, I sincerely do apologize for my mistake and as well as your experience at the propertyIf you have any questions , please don't hesitate to contact me directly at [redacted] Thank you,Jazmine M

Tell us why hereDear Contact: Thank you fornotifying our office of the concern filed by [redacted] , at the Ramada propertylocated in Toms River, NJ The Ramada chainis committed to assuring that all of its properties provide good service andquality accommodations This guest’s comments have made us aware of an instancewhen one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact youand our office regarding his concerns with the property Each Ramada hotel is independently owned andoperated under a Ramada franchise Thismeans that the property’s management is responsible for meeting Ramada standardsand for day-to-day operations After thoroughreview, we feel the best resolution would be achieved by direct communicationbetween the property management and Ms [redacted] Once again, we certainly do apologize for any inconvenience this mayhave caused

Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] We regret that the guest had to contact you and our office regarding his concern with the Best Rate Guarantee We apologize for the confusion After review of his concern, we have found the reason his request was denied is because the [redacted] rate he booked at is not a publicly accessible rate, meaning that not everyone qualifies for that ratePer the T&C on the website: “Guarantee applies only to reservations made on our website or through our central reservation number for Days Inn hotels in the United States and CanadaFor the purpose of the Guarantee reservations made for PR do not qualifyThe rates available under these terms and conditions cannot be combined with any other special or promotional offers or discountsFor the avoidance of doubt, special rates available only to members of membership clubs, affinity programs or other organization, such as [redacted] ***, private rates, rates involving a prepaid voucher program, rates that require a coupon or promo code, rates for hotel rooms sold as a part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, and any other rate(s) not intended for the general public do not qualify.” If your offices require more information on this matter, please contact me directly at [redacted] Best Regards, Mary B Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: [redacted]