Ace Digital, LLC

We apologize for any confusion.  The reason [redacted] request was denied is because the [redacted] rate that he booked at is not a publicly accessible rate, meaning that not everyone qualifies for that rate. Per the T&C on the website:“The rates available under these terms and conditions cannot be combined with any other special or promotional offers or discounts. For the avoidance of doubt, special rates available only to members of membership clubs, affinity programs or other organization, such as [redacted], private rates, rates involving a prepaid voucher program, rates that require a coupon or promo code, rates for hotel rooms sold as a part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, and any other rate(s) not intended for the general public do not qualify.”

Hello,Could you forward me the address of the property you stayed at.Thank you, Jazmine

In order to move forward we will need to know the location of the property he stayed as well as the name of it.

Dear [redacted]:   Thank you for notifying our office of the concern filed by Lauren [redacted] at the Days Inn property located in Anaheim, CA. We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience. You can count on our team to help resolve Ms....

[redacted] concerns.   We apologize that the property did not meet Ms. [redacted] expectations of the Days Inn high standard of guest service. Customer Care has resolved the situation with Ms. [redacted] via a check in the amount of $102.02. If you need any more information on this matter, please contact me directly at [redacted].     Count on me,   Mary B. Liaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### [redacted]

Dear Contact:Thank you for
notifying our office of the concern filed by [redacted].  We are sincerely sorry to hear we did not
provide the guest, with an excellent experience. You can count on our team to
help resolve your concerns. We are committed
to assuring that all of its properties...

provide good service and quality
accommodations. We would be happy to assist Ms. [redacted] on resolving her
concern.  Please provide the following
information to help us expedite the process:  Name and address of the property.  As soon as we receive this information, we will look into this further
and respond back.If your office
requires any further information regarding this, please contact me at [redacted].

Thank you for notifying our office of the concern filed by [redacted] at the Super 8 property in Louisville, KY.   We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care has resolved the situation with the guest...

via 15,000 Wyndham Reward points on 4/28/2016 and providing the property's insurance information to her. Please find the document attached.   If you need any more information on this matter, please contact me directly at wyncare[redacted]   Best Regards,   Mary B.   Liaison, Customer Care Wyndham Hotel Group Phone: [redacted]

Dear Contact: Thank you fornotifying our office of the concern filed by [redacted] at the [redacted]by Wyndham property located in Gillette, WY.   We are sincerely sorry to hear we did notprovide the guest, with an excellent [redacted] by Wyndham experience. You cancount...

on our team to help resolve your concerns.  To assist Mr.[redacted] in reaching a resolution, I’ve informed the property’s generalmanager of the situation. The general manager will contact Mr. [redacted] by7/13.  As a company, we’re committed todelivering a great experience with every stay with us. If for some reasonMr. [redacted] concern is not resolved, please contact me directly at [redacted]and I will personally help address his needs.  Count on me,  Sincerely,[redacted]Customer CareRepresentative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property located in Plymouth, MN. We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience. You can count on our team to help resolve Ms. [redacted] concerns.   We...

apologize that the property did not meet Ms. [redacted] expectations of Days Inn's high standard of guest service. Please have Ms. [redacted]end the credit card statement showing the amount she was billed for her stay. She can send this via fax or a scanned copy via email. (Note we are unable to accept a copy/paste of the information.) Please have her black out her credit card number before sending.   If you need any more information on this matter, please contact me directly at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: 12000631
I am rejecting this response because: (NOTE: I have responded to this request several times - email, Revdex.com, etc.)
I did recieve a voicemail from the manager - Anderson - and returned...

the call / speaking to him on Monday 02/20/2017.  Apparently there is a 'reset' button for the Jacuzzi behind the front counter that the staff - a new staff according to Anderson - was unaware of.   Again, no resolution was reached - manager offered a refund of approximately $40 (on a $125+ reservation).  Hotel Address:     [redacted]
                                [redacted]  I do not feel this is sufficient and will accept a full refund or another king jacuzzi suite on weekend night in the near future free of charge.  I understand if a refund is not in the companies 'policy', then rectifying the situation (i.e. offering me what I paid for and did not receive on 02/18/2017) with a 'do-over' would suffice and I feel is more than fair. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  This is not in regard to my complaint.  "Thank you for notifying our office of the concern filed by [redacted] at the Baymont Inn & Suites property in [redacted],CT."I am in [redacted]., not CT.  I am [redacted], not [redacted] - incorrect information was responded to.  My complaint entails a non working Jacuzzi Suite I reserved for my wife and I.  The only reason for the reservation was a belated Valentine's 'getaway', albeit it was only 4 miles from home...we don't have a Jacuzzi at home.  In speaking to the manager several days later I came to find that there was a reset button behind the front counter that the staff (new staff member according to the manager) was no aware of.   Seeking full refund of the room rate or another king sized weekend Jacuzzi suite to make up for our ruined romantic 'getaway' (i.e. receiving what it was that I originally paid for and did not receive). Please respond to THIS complaint - again, Dania Mial, reservation for February 18th, king sized (non working) Jacuzzi suite in Roseville MI.
Regards,
[redacted]

Tell us why here... Dear Contact: Thank you fornotifying our office of the concern filed by [redacted], at the Ramada propertylocated in Toms River, NJ.    The Ramada chainis committed to assuring that all of its properties provide good service andquality accommodations....

This guest’s comments have made us aware of an instancewhen one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact youand our office regarding his concerns with the property.  Each Ramada hotel is independently owned andoperated under a Ramada franchise.  Thismeans that the property’s management is responsible for meeting Ramada standardsand for day-to-day operations.   After thoroughreview, we feel the best resolution would be achieved by direct communicationbetween the property management and Ms. [redacted]. Once again, we certainly do apologize for any inconvenience this mayhave caused.

Thank you for notifying our office of the concern filed by [redacted] at the Travelodge property located in Virginia Beach, VA. We are sincerely sorry to hear we did not provide the guest with an excellent Travelodge experience. You can count on our team to help resolve [redacted]...

concerns.   We apologize that the property did not meet [redacted] expectations of Travelodge's high standards of guest service. The General Manager at the property has resolved the situation with [redacted] via a refund in the amount of $196.29.   If you need any more information on this matter, please contact me directly at [redacted]   Regards,   Mary B. Liaison, Customer Care [redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property located in Durham, NC.   We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience. You can count on our team to help resolve [redacted] concerns. ...

We apologize that the property did not meet [redacted] expectations of Days Inn’s high standards of guest service.  Customer Care has resolved the situation with [redacted] via a check in the amount of $80.34. If you need any more information on this matter, please contact me directly at [redacted] Regards,   Mary B. Liaison, Customer Care [redacted]

I am rejecting this response because:
The response stated that I will be contacted by August 11th.But nobody contacted me regarding my complaint.I am including as attachments the original reservation email (with total charges of $142.36), and the invoice (with the higher charges of  $203.38)

Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property located in San Antonio, TX.   We are sincerely sorry to hear we did not provide the guest with an excellent Howard Johnson experience. You can count on our team to help resolve Mr....

[redacted] concerns. We apologize that the property did not meet [redacted] expectations of Howard Johnson’s high standard of guest service.  Customer Care has resolved the situation with [redacted] via a check in the amount of $406.30. If you need any more information on this matter, please contact me directly at [redacted] Regards, Mary B.Liaison, Customer CarePhone: [redacted]Fax: [redacted]

The Knights Inn Corporate Office is in receipt of your concerns regarding your stay at the Knights Inn property located in Feasterville Trevose, PA on or about October 31st.  Knights Inn corporate appreciates your bringing your concerns to our attention.  We take these matters very...

seriously, Knights Inn corporate, however, is solely the licensor of Knights Inn tradename, trademarks, and service marks to independently owned and operated Knights Inn guest lodging facilities.  Although Knights Inn does not own or operate the facility, we require all of our licensees to comply with applicable law.  We have advised the owner/operator of the facility of your complaint.  We suggest that you contact the owner of the facility directly as the owner is in the best position to respond to your complaint. The contact information for the licensee is as follows: Raj S[redacted]
[redacted]
[redacted]
[redacted]
  Again, thank you for bringing your concerns to Knights Inn corporate office’s attention.