Ace Digital, LLC

Dear [redacted] : Thank you for notifying our office of the concern filed by Lauren [redacted] at the Days Inn property located in Anaheim, CAWe are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experienceYou can count on our team to help resolve Ms [redacted] concerns We apologize that the property did not meet Ms [redacted] expectations of the Days Inn high standard of guest serviceCustomer Care has resolved the situation with Ms [redacted] via a check in the amount of $If you need any more information on this matter, please contact me directly at [redacted] Count on me, Mary BLiaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### [redacted]

Thank you for notifying our office of the concern filed by [redacted] regarding receiving unwanted phone calls from the Wyndham Hotel GroupWe are sincerely sorry and have opted her out in our systemPlease let her know that it may take up to days to process this changeIf you need any more information on this matter, please contact me directly at [redacted]

Dear Contact: Thank you fornotifying our office of the concern filed by [redacted] ***, at the [redacted] propertylocated in Reno, NV We are sincerelysorry to hear we did not provide the guest, with an excellent [redacted] ***experienceYou can count on our team to help resolve Mr***’s concerns We apologize thatthe property did not meet Mr***’s expectations of [redacted] high standard ofguest service Customer Care has resolvedthe situation with Mr [redacted] via a check in the amount of $ If you need anymore information on this matter, please contact me directly at [redacted] Count on me,

Complaint: [redacted] I am rejecting this response because: This asks information but doesn't get me in touch with anyone to answer the questions asked - Name of the guest on the reservation [redacted] - Property address, including city and state [redacted] 9863 Middlebelt Rd, Romulus, MI 48174- Date of arrival08/13/2017- Date of departure08/13/2017- Reservation confirmation numberConfirmation number [redacted] Regards, [redacted]

Hi Jasmine, Thank youI have been at Diamond level of the rewards for a whileI trust Wyndham , to talk with meI am fair and politeSincerely, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property located in Durham, NC We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experienceYou can count on our team to help resolve [redacted] concerns We apologize that the property did not meet [redacted] expectations of Days Inn’s high standards of guest service Customer Care has resolved the situation with [redacted] via a check in the amount of $If you need any more information on this matter, please contact me directly at [redacted] Regards, Mary BLiaison, Customer Care [redacted]

Revdex.com Case #: [redacted] Hotel Site #: *** Customer Care Case #: [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] *** at the Wyndham Hotels and Resorts property in Winchester, VAWe apologize that the property did not meet the guest's expectations of our brand's high standard of guest service In reviewing the guest's customer care concern, I did find where the General Manager of the property offered 15,Wyndham Reward points to the guest on 9/6/and this offer was accepted by the guest on the same dateOn 9/16/2017, I see where the guest contacted the property regarding the 15,Wyndham Reward points as she had not received a response and the General Manager replied to the guest on the same date He apologized and requested that she confirm her address and telephone number and upon receipt of this information he would enroll her into Wyndham Rewards and place the points into her accountOn 9/16/2017, Wyndham Hotel Group Customer Care also sent an email to the guest offering her 15,Wyndham Reward points At this time, I would like to offer [redacted] my apologies for the delay and 30,Wyndham Reward points as a gesture of goodwillPlease have her provide the mailing address, email address, and phone number she would like on her Wyndham Rewards accountUpon receipt of this information, I will enroll her into Wyndham Rewards and place the 30,points into her account If you need any more information on this matter, please contact me directly at [redacted] Thank you, Mary BLiaison, Customer Care Wyndham Hotel Group Phone: [redacted]

Hello, Thank you for contacting Super Customer Care I am truly sorry to hear of your experienceTo better assist you, would you please provide us with the address, city, and state of the proeprty you stayed at? Once we receive your response with the requested information we will submit your concern to the property for their assistance in resolution Thank you for choosing SuperCustomer Care

Complaint: [redacted] I am rejecting this response because: This is not in regard to my complaint "Thank you for notifying our office of the concern filed by [redacted] at the Baymont Inn & Suites property in [redacted] ,CT."I am in [redacted] **., not CT I am [redacted] ***, not [redacted] - incorrect information was responded to My complaint entails a non working Jacuzzi Suite I reserved for my wife and I The only reason for the reservation was a belated Valentine's 'getaway', albeit it was only miles from home...we don't have a Jacuzzi at home In speaking to the manager several days later I came to find that there was a reset button behind the front counter that the staff (new staff member according to the manager) was no aware of Seeking full refund of the room rate or another king sized weekend Jacuzzi suite to make up for our ruined romantic 'getaway' (i.ereceiving what it was that I originally paid for and did not receive)Please respond to THIS complaint - again, Dania Mial, reservation for February 18th, king sized (non working) Jacuzzi suite in Roseville MI Regards, [redacted]

I am rejecting this response because: The response stated that I will be contacted by August 11th.But nobody contacted me regarding my complaint.I am including as attachments the original reservation email (with total charges of $142.36), and the invoice (with the higher charges of $203.38)

Dear Contact:Thank you for notifying our office of the concern filed by [redacted] We are sincerely sorry to hear we did not provide the guest, with an excellent experienceYou can count on our team to help resolve your concernsWe are committed to assuring that all of its properties provide good service and quality accommodationsWe would be happy to assist Ms [redacted] on resolving her concern Please provide the following information to help us expedite the process: Name and address of the property As soon as we receive this information, we will look into this further and respond back.If your office requires any further information regarding this, please contact me at [redacted]

Revdex.com Case #:
Hotel Site #:
Customer Care Case #:
Dear Contact:
Thank you for notifying our office of the concern filed by *** Durban at the Travelodge property in *** ***
To assist in reaching a resolution, I’ve informed the Executive office of the situationThe Executive office will be in contact on or before January 11th. As a company, we’re committed to delivering a great experience with every stay with us
Thank you,
Jazmine M

Thank you for notifying our office of the concern filed by *** *** at the Howard Johnson property located in Saint Augustine, FL We are sincerely sorry to hear we did not provide the guest, with an excellent Howard Johnson experienceYou can count on our team to help resolve
your concerns To assist *** *** in reaching a resolution, I’ve informed the Howard Johnson’s general manager of the situationThe general manager will contact *** *** on or before August 11, 2016. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason *** ***’s concern is not resolved, please contact me directly at *** and I will personally help address her needs Regards, Mary BLiaison, Customer Care *** ***
*** *** ***

Dear *** ***: Thank you for notifying our office of the concern filed by *** *** regarding his stay at the Super property located in Chattanooga, TN and the Super property located in Acworth, GA. We are sincerely sorry to hear we did not provide the guest with excellent
Super experiencesWe apologize that the properties did not meet Mr*** expectations of Super ’s high standard of guest service. Customer Care has resolved Mr*** concern at the Chattanooga, TN location via the placement of 18,Wyndham Reward points into his Wyndham Rewards account # *** Customer Care has resolved Mr*** concern at the Acworth, GA location via a check in the amount of $If you need any more information on this matter, please contact me directly at *** Regards, Mary BLiaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### ***

Revdex.com ID: ***
Thank you for notifying our office of the concern filed by *** ***, at the Ramada property located in Orlando, FL. We are sincerely sorry to hear we did not
provide the guest with an excellent Ramada experienceYou can count on our
team
to help resolve *** *** concerns
We apologize that the property did not meet *** ***
expectations of Ramada’s high standard of guest service. Customer Care has resolved the situation with
*** *** with 30,Wyndahm reward points
If you need any more information on this matter, please contact me
directly at ***
Thank you,
Jazmine
M.
Liaison,
Customer Care
Phone:
***
*** ***
***

Thank you for contacting Super Worldwide Customer CareWe sincerely apologize that your expectations of Super Worldwide were not metWhile Super Worldwide is solely the franchisor of the Super Worldwide trademarks and service marks to independently owned and operated Super Worldwide
guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchiseesYou have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriouslyWe have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situationAs the franchisee is in the best position to respond, please direct any further communications to: Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention

Thank you for notifying our office of the concern filed by *** *** at the Super property located in Virginia Beach, VA. We are sincerely sorry to hear we did not provide *** *** with an excellent Super experienceYou can count on our team to help resolve your
concerns To assist *** *** in reaching a resolution, I’ve informed the Super 8's general manager of the situation and requested that she contact her. The general manager stated that she has tried to call the guest previously but has not been able to reach her. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason *** ***'s concern is not resolved, please contact me directly at *** and I will personally help address her needs Regards, Mary B.Liaison, Customer Care*** ***
*** ***
***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Knights Innproperty in Romulus, MI To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before August 25th. As a company, we’re committed to delivering a great experience with every stay with us Thank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me