Ace Digital, LLC

I was able to finally reach someone that returned my call from the hotel. The person recognized the issue immediately and as of today, the refund went through. I do have a whyndham account number [redacted] but was not happy being confused with someone else at a completely different hotel . I will check my credit card account closely in the future but usually enjoy staying in your hotels. complaint [redacted]
Regards,
[redacted]

I am sorry for the frustration this has caused you. I have reviewed your account and on 2/20/16 our agent asked for a copy of your folios from the hotel to be able to review your missing stay as Natilia at the hotel was unable to provide us with stay information in your name. I have reached out to the hotel today and they were still unable to find the stay listed in your name.  I would be more than happy to help you with this situation but I would need to have a copy of the folio that you were provided.I have added 3,000 Courtesy points to your account for all the frustration this has caused you.Please feel free to reach out to me (Amy G[redacted]) directly at [redacted]  I am in the office 7-3:30pm EST.

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Travelodge property in Fort Myers, FL.   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before February 24th.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.   Tell us why here...

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Phoenix, AZ.     We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.  Customer care offered the guest 30,000 Wyndham rewards points as a goodwill gesture. Guest did accept the offer, guest will need to owrk with the property for any additonal compensation.   Thank you!

Dear Contact:Thank you fornotifying our office of the concern filed by [redacted], at the Days Innproperty located in Spencer, IA.   We aresincerely sorry to hear we did not provide the guest, with an excellent DaysInn experience. You can count on our team to help resolve [redacted]...

[redacted]’sconcerns.  We apologize thatthe property did not meet [redacted]’s expectations of Days Inn’s highstandard of guest service.  Customer Carehas resolved the situation with [redacted] by issuing 32,000 Wyndham Rewardpoints back to the account. If you need anymore information on this matter, please contact me directly at [redacted]Count on me,[redacted]Customer CareRepresentative

Complaint: [redacted]
I am rejecting this response because: It was superfluous and intended to confuse. All of what was said could have been reduced to points pertinent only to my complaint.1. An extended stay patron, I paid on or about the 25th of each month and maintained the same hotel room throughout ([redacted] Whether I sign back in or out would have left me with the same rewards points amounts that would be earned for each month of stay.2. If the Rewards Program will pay rewards points 30 days prior to enrollment, that made the CSR who informed me via email incorrect that my rewards would not begin until February; they should have begun in January! I signed in to the Hotel on November 24, 2015, I enrolled in February 2016 to the very best of my knowledge. That means my rewards points should have started tallying for January and not February 2016.3. I am only interested in rules, regulations and guidelines that were in effect at the time I enrolled. What is most recent has no bearing on my dispute unless changes and revisions took place from November-March, in which case, I should have been fully informed of the changed rules, regulations and guidelines and I was not. I am at this juncture because CS has been unresponsive to me. Don't "refer" me!   
Regards,
[redacted]

Revdex.com Case #:[redacted]


Hotel Site #: [redacted]


Customer Care Case #[redacted]


 


Dear Contact:


 


Thank you for notifying our office of the concern filed...

by [redacted] at the Wyndham property in Atlanta, GA.  


 


We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. The property states that they changed the rate to $84.15 plus tax, include breakfast and changes the date to 3/11/17. The property states that the in-house reservation department has emailed you informing you of this change. He states that you will need to call and cancel the reservation you don't need to avoid penalty.


 


If you need any more information on this matter, please contact me directly at [redacted]
 Thank you, Jazmine M.

Re: ID [redacted]     Thank you for notifying our office of the concern filed by [redacted] at the Baymont Inn and Suites property located in Franklin, IN.   We are sincerely sorry to hear we did not provide the guest with an excellent Baymont Inn and Suites' ...

experience.   We apologize that the property did not meet [redacted] expectations of Baymont's high standard of guest service.  Customer Care has resolved the situation with [redacted] via a check in the amount of $57.34.   If you need any more information on this matter, please contact me directly at [redacted]   Regards,   Mary B. Liaison, Customer Care Phone: [redacted] Fax: [redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Ramada property located in Atlanta, GA. The Ramada chain is committed to assuring that all of its properties provide good service and quality accommodations. This guest’s comments have made us aware of an...

instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each Ramada hotel is independently owned and operated under a Ramada franchise. This means that the property’s management is responsible for meeting Ramada standards and for day-to-day operations. After thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms. [redacted]. Once again, we certainly do apologize for any inconvenience this may have caused. If your office requires any further information regarding this resolution, please contact me at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
While you have not responded to me on this case, the business finally got through and awarded me 30k points.You may now consider this case properly closed to the consumer's satisfaction.Please refrain from closing cases prematurely in the future.Thank you,[redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to thank the Wyndham customer service, and Mary B., for looking at this issue. At this time, I will accept the issue as being resolved. However, it should be noted that I am waiting to hear from the local management from the Ramada where I experienced my issue. If I do not hear from them in a reasonable time, I will ask for the case to be re-opened.
Regards,
[redacted]

I am rejecting this response because:
Wyndam took the complaint and looked into it and this is a chain hotel up under wyndam so no this answer is unacceptable.

Complaint: [redacted]
I am rejecting this response because:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} This asks information but doesn't get me in touch with anyone to answer the questions asked - Name of the guest on the reservation[redacted]- Property address, including city and state[redacted]9863 Middlebelt Rd, Romulus, MI 48174- Date of arrival08/13/2017- Date of departure08/13/2017- Reservation confirmation numberConfirmation number[redacted]
Regards,
[redacted]

Dear [redacted]   Thank you for notifying our office of the concern filed by [redacted] at the Ramada property located in [redacted]. We are sincerely sorry to hear we did not provide the guest with an excellent Ramada experience. You can count on our team to help resolve your...

concerns.   To assist [redacted] in reaching a resolution, I’ve informed the Ramada's general manager of the situation and requested that he contact [redacted]. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason [redacted]'s concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs.    Regards,   Mary B. Liaison, Customer Care Phone: [redacted]
[redacted]
[redacted]

Dear [redacted]   Thank you for notifying our office of the concern filed by [redacted]   We regret that the guest had to contact you and our office regarding his concern with the Best Rate Guarantee.   We apologize for the confusion.  After review of his concern, we...

have found the reason his request was denied is because the [redacted] rate he booked at is not a publicly accessible rate, meaning that not everyone qualifies for that rate. Per the T&C on the website:   “Guarantee applies only to reservations made on our website or through our central reservation number for Days Inn hotels in the United States and Canada. For the purpose of the Guarantee reservations made for PR do not qualify. The rates available under these terms and conditions cannot be combined with any other special or promotional offers or discounts. For the avoidance of doubt, special rates available only to members of membership clubs, affinity programs or other organization, such as [redacted], private rates, rates involving a prepaid voucher program, rates that require a coupon or promo code, rates for hotel rooms sold as a part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, and any other rate(s) not intended for the general public do not qualify.”   If your offices require more information on this matter, please contact me directly at [redacted]   Best Regards,   Mary B.  Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: [redacted]

Hello, Thank you for contacting Super 8 Customer Care.  I am truly sorry to hear of your experience. To better assist you, would you please provide us with the address, city, and state of the proeprty you stayed at? Once we receive your...

response with the requested information we will submit your concern to the property for their assistance in resolution.   Thank you for choosing Super8 Customer Care.

Hotel was filthy and not suitable to stay in.

Complaint: [redacted]
I am rejecting this response because:The hotel manager contacted me on December 16, 2016 stating that she was going to follow up with the insurance company and get back to me. As of today (December 26, 2016) I have not been contacted by the insurance company nor has Pam followed up with me. It’s disheartening to know that no one is taking care of this manner. It has now been over a month since I stayed at the hotel and not only has this matter been resolved I still have scars from the bed bug bites. 
Regards,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the TRYP property in New York, NY .     We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.  Customer Care has resolved the situation with Wyndham rewards point for two free nights or 10 hightly discounted stays.   If you need any more information on this matter, please contact me directly at [redacted] Thank you,Jazmine M.

That is not what I was told I was told our er bills would be taken care of and obviously they will not it is not our fault that we got sick and that was our mistake for thinking they were a clean hotel but I will be sure to let my family and friends know 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]