Ace Digital, LLC

Dear contact, Thank you fornotifying our office of the concern filed by [redacted].  It is always the intention of our office toreview and respond to guest inquiries in a timely fashion.    The [redacted] chainis committed to assuring that all of its properties provide good...

service andquality accommodations. The guest comments have made us aware of an instancewhen one our properties did not meet a valued customer’s expectations.  The hotel has advised that the wyndham rewardpoints have been refunded. Thank you for yourassistance in this matter.  If youroffice requires any further information regarding this resolution, pleasecontact me at ###-###-####. Sincerely, [redacted]Customer Care

BB Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: *   Dear [redacted]   I sincerely apologies for my mistake. I have filed a concern for you and alerted management of your concern:   Thank you for notifying our office of the concern filed by [redacted] at the Wyndham property in Tallahassee, FL.   To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before Febuary 8th.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.   Tell us why here...

Complaint: [redacted]
I am rejecting this response because:We have received the check but would like to allow the funds to clear before closing the complaint.
Regards,
[redacted]

Hello   Thank you for notifying our office of the concern filed by [redacted] at the Hawthorn Suites by Wyndham property located in Merrimack, NH. We are sincerely sorry to hear we did not provide the guest with an excellent Hawthorn Suites by Wyndham experience. You can count on our team...

to help resolve [redacted] concerns.   We apologize that the property did not meet [redacted] expectations of Hawthorn Suites by Wyndham's high standard of guest service. Customer Care has resolved the situation with [redacted] via a check in the amount of $917.78.   If you need any more information on this matter, please contact me directly at [redacted]   Regards,   Mary B. Liaison, Customer Care [redacted]

Hi Jasmine, Thank you. I have been at Diamond level of the rewards  for a while. I trust Wyndham  , to talk with me. I am fair and polite. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for notifying our office of the concern filed by [redacted] regarding receiving unwanted phone calls from the Wyndham Hotel Group. We are sincerely sorry and have opted her out in our system. Please let her know that it may take up to 10 days to process this change. If you...

need any more information on this matter, please contact me directly at [redacted]

Revdex.com Case # [redacted] Hotel site # [redacted] Customer Care Case # [redacted]     Thank you for notifying our office of the concern filed by [redacted] at the Travelodge property located in Galveston, TX. We are sincerely sorry to hear we did not provide the guest with an excellent...

Travelodge experience. You can count on our team to help resolve your concerns.   To assist [redacted] in reaching a resolution, I’ve informed the Travelodge's general manager of the situation. The general manager will contact [redacted] on or before 8/29/2016. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason [redacted]'s concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs.   Regards,   Mary B. Liaison, Customer Care [redacted]

Complaint: [redacted]
I am rejecting this response because: we were offered TWO night stay in NYC which I would be glad to prove since I still have the email from the manager! We have been sent back and forth since the original hotel we stayed in was sold. The hotel it was sold to said it was not their problem since it was Wyndham owned. Wyndham refuses to take responsibility and only offered me 3,000 points which is not even enough to stay at the airport here in Denver let alone NYC for two nights!  I still have the emails to prove what we were offered!!!
Regards,
[redacted]

Revdex.com Case #: [redacted]  Hotel Site #: [redacted]  Customer Care Case #: [redacted]    Dear [redacted]    Thank you for notifying our office of the concern filed by [redacted] at the Wyndham Hotels and Resorts property in Winchester, VA. We apologize that the...

property did not meet the guest's expectations of our brand's high standard of guest service.   In reviewing the guest's customer care concern, I did find where the General Manager of the property offered 15,000 Wyndham Reward points to the guest on 9/6/2017 and this offer was accepted by the guest on the same date. On 9/16/2017, I see where the guest contacted the property regarding the 15,000 Wyndham Reward points as she had not received a response and the General Manager replied to the guest on the same date.  He apologized and requested that she confirm her address and telephone number and upon receipt of this information he would enroll her into Wyndham Rewards and place the points into her account. On 9/16/2017, Wyndham Hotel Group Customer Care also sent an email to the guest offering her 15,000 Wyndham Reward points.   At this time, I would like to offer [redacted] my apologies for the delay and 30,000 Wyndham Reward points as a gesture of goodwill. Please have her provide the mailing address, email address, and phone number she would like on her Wyndham Rewards account. Upon receipt of this information, I will enroll her into Wyndham Rewards and place the 30,000 points into her account.   If you need any more information on this matter, please contact me directly at [redacted]    Thank you,   Mary B. Liaison, Customer Care Wyndham Hotel Group Phone: [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is not the correct interpretation of their guarantee rate policy.  The correct interpretation is to exclude specially discounted rates, such as [redacted] or [redacted], offered by a competing booking service.  For example if Wyndham offers the rate at $125 without an [redacted] discount or the lower rate (for example $110) with a discount, and the competitor offers it to the public (without the [redacted] or other discount) at a lower rated (for example $100), the Wyndham rate guarantee would match the competitor's lower rate (e.g., $100).  It doesn't matter that the Wyndham rate is [redacted] or a regular rate;  either way, the competitive rate is lower.  It makes no sense to only guarantee Wyndham's highest rate, which is what they want to do. I have cancelled my Wyndham Rewards membership after discovering they will not honor their rate guarantee.  There are other services that offer much better rates than Wydham.
Regards,
[redacted]

Hello,Thank you for contacting Wyndham Customer Care.  I am truly sorry to hear of your experience.  To better assist you, would you please provide us with the address, city, and state? Once we receive your response with the requested information we will submit your concern to the property...

for their assistance in resolution. Thank you for choosing Wyndham Customer Care.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Jacqueline Jenkins

Hello,I sincerely apologize for that. I have made the correction and found your concern. It do see the property has offered a resolution. After reviewing your concern, we feel the best resolution will be achieved by direct communication between the property management and the guest. Again, I sincerely do apologize for my mistake and as well as your experience at the property. If you have any questions , please don't hesitate to contact me directly at [redacted]Thank you,Jazmine M.

Good Morning, After reviewing the members account this morning the 5,000 [redacted] Check out points have already been added to the account. This was completed by the review that was conducted when the member call Wyndham Rewards directly. Please let me know if you need any other...

information.

Located in the Terms & Conditions Section I titled, "General Information", there is point 6, which states the following:   A "Qualified Stay" occurs when: (A) a Member stays one or more consecutive nights at the same Participating Hotel; (B) the nightly rate(s) for such Member’s room...

over the course of such Member’s stay, added together (but excluding taxes, surcharges and any other charges or fees), total at least US $25.00 (the "Minimum Total Rate"); and (C) such Member pays all amounts payable for such stay in accordance with the Participating Hotel’s then applicable payment policies. If a Member checks out and then checks back in to the same Participating Hotel on the same day, it will count as a single stay for purposes of calculating a Qualified Stay. Notwithstanding anything to the contrary contained in these Terms and Conditions, if the rate for any night at a Participating Hotel falls into one of the following "Non-Qualified Market Segments," such night will not be deemed a Qualified Stay:   Qualified Discounts (non- account) other than employee and family rates* and travel industry rates† Contract (e.g. Airline Crew) Internet Opaque (e.g. Priceline.com) Internet Non-Opaque (e.g. Expedia.com) Wholesale Discount (e.g. Tour Operator) Wholesale Allotment (e.g. Local & Global Sales wholesale accounts) Non-Revenue (e.g. Complimentary Room, Go FreeSM Awards) Go FastSM Awards as described in Section III(C) below Rates associated with any of the above Non-Qualified Market Segments will not qualify for Wyndham Rewards points or Travel Partner Currency. Rates associated with any of the above Non-Qualified Market Segments (other than Go Free Awards and Go Fast Awards) will not count towards obtaining or maintaining a Member Level as described in Section IV, below. When a stay includes another travel component such as airfare or car rental, a Member will only earn Rewards points on the room rate (or total folio at Wyndham Grand, Wyndham Hotels and Resorts, Wyndham Garden and Dolce Hotels and Resorts properties).   Located in the Terms & Conditions Section II titled, "Earning," there is Section B titled, "Earning at Participating Hotels". Listed here is point 4, which states the following:   A new Member can earn Wyndham Rewards points on Qualified Stays occurring within 30 days before enrollment only at Participating Hotels, by visiting the Wyndham Rewards website and emailing Wyndham Rewards Member Services or calling Wyndham Rewards Member Services at the applicable number provided in Section I(2) of these Terms and Conditions within 12 months after enrollment. The Member may be asked to provide his/her hotel receipt and Wyndham Rewards member number, dates of applicable stay, and name and address of the Participating Hotel. Members cannot earn Travel Partner Currency for stays before enrollment.    For more information and to view or obtain the most up to date Terms and Conditions for the Program, please visit wyndhamrewards.com or contact Wyndham Rewards Member Services at [redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Super 8 property in Northlake, IL.   Our brands are committed to assuring that all of its properties...

provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding his concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   Thank you!

Complaint: [redacted]
I am rejecting this response because:
What does 15000 points due for the inconvenience caused as well as the lack of customer service. Your basically telling me that my time that I took to pull over and find a new location which was a [redacted] as well is not relevant to you! 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The location of the Knights Inn that is in question is [redacted] [redacted] 
Regards,
[redacted]

Dear Contact: Thank you fornotifying our office of the concern filed by [redacted], at the [redacted] propertylocated in Reno, NV.   We are sincerelysorry to hear we did not provide the guest, with an excellent [redacted]experience. You can count on our team to help resolve Mr. [redacted]’s concerns.  We apologize thatthe property did not meet Mr. [redacted]’s expectations of [redacted] high standard ofguest service.  Customer Care has resolvedthe situation with Mr. [redacted] via a check in the amount of $62.  If you need anymore information on this matter, please contact me directly at [redacted].  Count on me,