Ace Digital, LLC

Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by *** *** at the Wyndham property in Ankara Turkey
To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before March 3rd. As a company, we’re committed to delivering a great experience with every stay with us
If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs
Thank you,
Jazmine M

Dear Contact: Thank you fornotifying our office of the concern filed by *** ***, at the ***
*** * *** property located in Enola, PA. We are sincerely sorry to hear we did notprovide the guest, with an excellent *** *** * *** experienceYoucan count on our
team to help resolve Ms*** concerns We apologize thatthe property did not meet Ms*** expectations of *** *** *** high standard of guest service. Customer Care has resolved the situation with Ms*** via a check inthe amount of $ If you need anymore information on this matter, please contact me directly at *** Count on me, *** ***Customer CareRepresentative

I am rejecting this response because:What I'd like to hear from the hotel group is how they plan to address the unacceptable behavior of their sales representatives and when they will begin to comply with people's wishes to be removed from future callsI was continually hung up by their representatives when I politely asked to be removedI'd also like to know when they will comply with "Do Not Call" registriesIt took a complaint to the Revdex.com to receive any sort of response - is this operating procedures? An apology is all well and good, but I'd like to prevent other people from being harassed (up to calls per month) by their sales team

*** *** ***
Thank you for contacting Wyndham Hotel GroupI would be happy to assist you further but I need a little more information to help Please have *** *** provide the following: - Name of Guest at Che- Property City and State - Property Address
- Date of arrival I look forward to hearing back from you! Regards, Mary BLiaison, Customer Care *** ***
*** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Contact: Thank you fornotifying our office of the concern filed by *** ***, at the *** *** propertylocated in Reno, NV We are sincerelysorry to hear we did not provide the guest, with an excellent *** ***experienceYou can count on our team to help resolve your concerns
To assist *** inreaching a resolution, I’ve informed the property’s general manager of thesituationThe general manager will contact *** by 8/11. As a company, we’re committed to delivering agreat experience with every stay with us. If for some reason***’s concern is not resolved, please contact me directly at ***and I will personally help address Count on me, Customer CareRepresentative

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: ***
Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the TRYP property in New York City, NY To assist in reaching a resolution, I’ve informed the
property’s general manager of the situationThe general manager will contact the guest on or before March 10th. As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs

Hi, This isn't a rejection of the offer, but the only way I could provide more informationI intentionally didn't list the location, but did provide the name: TravelodgeIt
is *** *** *** *** ** *** However, I can only communicate with Wyndham, because I trust Wyndham, and because I tried to resolve this first , with the property, and with Travelodge. I specifically asked for a phone call, please, from an executive at WyndhamIt would have been easy to provide all information you need, by phone. Only responses from Wyndham, will I be able to view, but this is so important that phone is bestI can't hear back from the property or from Travelodge, since neither is trustworthy* *** wouldn't even call the property, when this happened. Many thanks, *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear Contact,Thank you for advising our office of *** *** *** communication preferencesI do apologize that he is receiving communications. Please allow a short time for this change to be processedThank you,*** ***Customer Care

Complaint: ***
I am rejecting this response because: I have made every effort to contact the manager at this locationThe manager refuses to speak to me! Even though this property maybe a franchise it still represents the *** *** nameTherefore someone should be accountable for the poor service or non existing service recievedFor us to have to pull over and find a new hotel is insane because this hotel representing you doesn't take care of the things that communicated
Regards,
*** ***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Wyndham property in Las Terrenas. We apologize that the property did not meet the
guest's expectations of our brand's high standard of guest service. Customer Care has resolved the situation with 30,Wyndham rewards points as a goodwill gesture*** was satisfied with the pointsAny additional compensation , he will need to speak wiht the property If you need any more information on this matter, please contact me directly at *** Thank you, Jazmine M

Complaint: ***
I am rejecting this response because: Words fail me when I try to express how disappointed I am with WyndhamEvery time, with or without Revdex.com involved, I got exactly the same standard-format response.I cannot remember how many times have I repeated this: Super Chicago Northlake O'Hare said THIS IS AN INTERNET RESERVATION SO I MUST CONTACT WYNDHAMTHEY NO LONGER RESPOND TO MY INQUIRIESI also filed a complaint with Revdex.com Chicago against this Super but the complaint was IGNORED COMPLETELY.Wyndham being the franchise owner is expected to do MUCH MORE THAN simply letting the customer to resolve the problem individually with the propertyClearly, I would not contact Wyndham at all if the problem could be resolved with the propertyIf Wyndham is not willing to address at all the problem that one of its franchised property does not respond to customer complaint (the property clearly is at fault), I strongly doubt how dependable Wyndham is in terms of honoring its commitment to customers.Again, I am asking for the incorrect folio to be correctedI made a reservation on the official website but got a wrong folioIt is the professionalism at its worst that this incident happened in the first placeNow I want this to be resolved, which is a completely reasonable requestI will NOT accept any resolution other than what I have listed above
Regards,
*** ***

Thank you for notifying our office of the concern filed by *** *** at the Wyndham Dallas Suites - Park Central We apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceThe property notified Customer Care on 12/9/that
*** *** was contacted and informed that the guest is awaiting their follow up After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guestOnce again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at *** Mary BLiaison, Customer Care Phone: ***
*** *** ***

Thank you for notifying our office of the concern filed by *** *** at the Days Inn located in Decatur, ALWe are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experienceYou can count on our team to help resolve *** *** concerns
We apologize that the property did not meet *** *** expectations of Days Inn's high standard of guest serviceCustomer Care has resolved the situation with *** *** via a check in the amount of $ If you need any more information on this matter, please contact me directly at ***
Regards, Mary BLiaison, Customer Care *** ***
*** *** ***

Dear Contact: Thank you fornotifying our office of the concern filed by *** ***, at the *** ***property located in ***, MD. The *** *** chainis committed to assuring that all of its properties provide good service andquality accommodationsThis guest’s
comments have made us aware of an instancewhen one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact youand our office regarding his concerns with the property. Each *** *** hotel is independently ownedand operated under a *** *** franchise. This means that the property’s management is responsible for meeting *** standards and for day-to-day operations. After thoroughreview, we feel the best resolution would be achieved by direct communicationbetween the property management and Mr***. Once again, we certainly do apologize for anyinconvenience this may have caused. If your officerequires any further information regarding this resolution, please contact meat ###-###-####. Count on me, *** ***Customer CareRepresentative

Complaint: ***
I
am rejecting this response because this response has nothing to do with my
original complaint and I have no clue where Los Terranas isPlease recognize that my
name is a common name and please read my original complaint before responding
I am complaining about a hotel in Tallahassee Florida called Wyndham Garden Tallahassee CapitolI have had no contact
with you apart from this email and never provided you with any reward
number and therefore never told you I was satisfied with the solutionYou have not resolved this situation and have only exacerbated the problem by confusing my complaint with someone else's, thereby wasting more of my timeIf I cannot go through here to resolve this, then there must be legal options of which I can take
Regards,
*** ** ***

Dear Contact:Thank you for
notifying our office of the concern filed by *** ***. We are sincerely sorry to hear we did not
provide the guest, with an excellent experienceYou can count on our team to
help resolve your concernsWe are committed
to assuring that all of its
properties provide good service and quality
accommodationsWe would be happy to assist *** *** on resolving his
concern. Please provide the following
information to help us expedite the process: Name and address of the property. As soon as we receive this information, we will look into this further
and respond back.If your office
requires any further information regarding this, please contact me at (*** ***.Sincerely,*** ***Customer Care
Representative

I have reached out to the GM, Pamela S***, requesting that she contact *** *** regarding her concern

Thank you for notifying us of the concern filed by [redacted]  We are sincerely sorry to hear what he has experienced and regret that he had to contact you and your office regarding his concern.   You may be assured that we have opted him out of our system which will...

discontinue all communication from Wyndham.   Please let him know it may take 10 days to process this change and that he may still receive communications during this time.   If for some reason [redacted] concern is not resolved, please contact me directly at [redacted]    Regards,   Mary B. Specialist, Customer Care Wyndham Hotel Group [redacted]
[redacted]
[redacted]

Hello,   Thank you for contacting Wyndham Hotel Group. I would be happy to assist you further but I need a little more information to help.   Please provide the following:   - Name of the guest on the reservation - Property address, including city and state - Date of...

arrival - Date of departure - Reservation confirmation number   I look forward to assisting you.    Thank you!